Mark McGuire Joiners

Where reputations count.

7 Campbell Street
Helensburgh
HELENSBURGH
G84 8BG

VELUX windows

www.markmcguirejoiners.co.uk

Email This Business

Mobile 07957 663509

Listed under: VELUX Windows Installation, VELUX Windows Repairs

100% recommended Rating 10/100
140 reviews since 2016

Satisfaction Ratings

Overall Rating	10 /10
Based on 140 reviews since 2016

Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Recent Reviews

" We have a very low pitched roof with a velux window fitted. Over many years this window has leaked and no-one could fix it. One company even replaced the window but still water would pour in on a fair...." more

" Mark was very diligent throughout and also included a site visit prior to works to ensure a smooth work plan. I was impressed by the laying out of equipment and the preparation of materials so th...." more

" Mark was absolutely brilliant from start to finish. Totally delighted with the 2 Velux roof windows he replaced for us. Brilliant prompt, articulate communication at all times. Impeccably tidy. ...." more

" Mark was brilliant from the start taking time to identify the model of my old window which had been wrongly labelled at the factory. He gave me an accurate quote and lead time. The job was finished on...." more

About Us
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Legal Name: Mark McGuire Joiners.

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Review 27 Sep 2023 Recommended by customer in G84 My Age: 40 - 49 I'm: Female My level of experience of similar services: Beginner I have known this business: Under 1 year business Mark McGuire Joiners https://www.referenceline.com/velux_windows-in-helensburgh-markmcguirejoiners-74624

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Repair of a leaking velux window

"We have a very low pitched roof with a velux window fitted. Over many years this window has leaked and no-one could fix it. One company even replaced the window but still water would pour in on a fairly regular basis. I am so pleased to say that with the effort, patience and skill Mark has, he has managed to do what we never dared hope, the window is now completely water-tight! It has been severely tested since it was fitted and not a drop of water has fallen!! We really are so grateful, words cannot really express how grateful we are but would not hesitate to recommend Mark�s work. His communication, skill and professionalism is second to none. Thankyou Mark!"

Team:
Mark McGuire

REPORT THIS REVIEW

Review 21 Sep 2023 Recommended by customer in PA67 My Age: 70 + I'm: Male My level of experience of similar services: Average I haven't used this business before business Mark McGuire Joiners https://www.referenceline.com/velux_windows-in-helensburgh-markmcguirejoiners-74624

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Replacing two existing Velux Windows with more modern Velux windows

Cost: £4200

"Mark was very diligent throughout and also included a site visit prior to works to ensure a smooth work plan.

I was impressed by the laying out of equipment and the preparation of materials so that when the roof was open, this is Scotland remember, the installation could progress without undue delay.

The end result was two triple glazed replacement windows fitted without issue in not always ideal weather. A good piece of work all round.

I would have no hesitation in recommending Mark for Velux works.
"

Team:
Mark McGuire

REPORT THIS REVIEW

Review 18 Sep 2023 Recommended by customer in G32 My Age: 50 - 59 I'm: Female My level of experience of similar services: Average I have known this business: 1 - 5 years business Mark McGuire Joiners https://www.referenceline.com/velux_windows-in-helensburgh-markmcguirejoiners-74624

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

2 Velux roof window replacements.

"Mark was absolutely brilliant from start to finish.
Totally delighted with the 2 Velux roof windows he replaced for us.
Brilliant prompt, articulate communication at all times.
Impeccably tidy.
Incredibly fast worker.
Cannot fault any aspect of the service provided.
The windows look totally amazing. We're thrilled to bits.
Highly, highly recommend.
Please don't hesitate to book Mark.
Count yourself very lucky if he's available!
He takes great pride in his work.
He's in high demand, and rightly so."

Team:
Mark McGuire

REPORT THIS REVIEW

Review 8 Aug 2023 Recommended by customer in G66 My Age: 60 - 69 I'm: Male My level of experience of similar services: Average I have known this business: Under 1 year business Mark McGuire Joiners https://www.referenceline.com/velux_windows-in-helensburgh-markmcguirejoiners-74624

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Velux window replacement

Cost: £2003

"Mark was brilliant from the start taking time to identify the model of my old window which had been wrongly labelled at the factory. He gave me an accurate quote and lead time. The job was finished on time and to a very high standard. Perfect communication, perfect timekeeping and a very nice guy too. Thanks Mark."

REPORT THIS REVIEW

Review 13 Jul 2023 Recommended by customer in FK9 I'm: Male business Mark McGuire Joiners https://www.referenceline.com/velux_windows-in-helensburgh-markmcguirejoiners-74624

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

New Velux window install in a small bedroom that already had one small Velux window on the adjacent wall.

Cost: £2898

"Absolutely brilliant, from start to finish. Mark kept me informed from when I first agreed to an install right to the completion. Really professional, working from very early to late in the evening. Window looks beautiful as does the finish, has made a massive difference to the light in the bedroom and the hallway. I have no hesitation in recommending Mark without hesitation. 🥳
"

Team:
Mark McGuire

REPORT THIS REVIEW

Review 27 Jun 2023 Recommended by customer in G84 My Age: up to 29 I'm: Male My level of experience of similar services: Average I haven't used this business before business Mark McGuire Joiners https://www.referenceline.com/velux_windows-in-helensburgh-markmcguirejoiners-74624

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Mark replaced an old VELUX window in our loft with a brand new VELUX window.

Cost: £1400

"Mark has done an amazing job replacing and aged and faulty VELUX window with a new one, whilst fixing both the exterior roof surrounding it and touching up the inside of the opening to make it look superb. The level of work is to a really high standard and he went above and beyond our expectations."

Team:
Mark McGuire

REPORT THIS REVIEW

Review 18 Jun 2023 Recommended by customer in G32 My Age: 50 - 59 I'm: Female My level of experience of similar services: Average I have known this business: Under 1 year business Mark McGuire Joiners https://www.referenceline.com/velux_windows-in-helensburgh-markmcguirejoiners-74624

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Velux Roof Window Installation

Cost: £2642

"Mark arrived at the time agreed. The roof window has been installed in the time frame agreed to a good standard. Happy."

Team:
Mark McGuire

REPORT THIS REVIEW

Review 4 May 2023 Recommended by customer in PA16 I'm: Male business Mark McGuire Joiners https://www.referenceline.com/velux_windows-in-helensburgh-markmcguirejoiners-74624

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Replacement of four VELUX windows

"Mark McGuire is a skilled and conscientious professional who delivered exactly as promised and with a very friendly and positive manner. From the very beginning we found him to be open, reliable and a very good communicator at every stage that followed. His attention to detail and work ethic are to be admired. We are very happy with the installation and the way it was conducted from beginning to end."

Team:
Mark McGuire

REPORT THIS REVIEW

Review 3 Apr 2023 Recommended by customer in G84 My Age: 50 - 59 I'm: Male My level of experience of similar services: Average I have known this business: 1 - 5 years business Mark McGuire Joiners https://www.referenceline.com/velux_windows-in-helensburgh-markmcguirejoiners-74624

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Replacement of 2 Velux skylight windows in the roof of an Edwardian house.

Cost: £2730

"This was the second job Mark has done for us. We invited him back after being impressed with his work and professional approach in the past. This time around, Mark replaced 2 velux windows in the roof of our house. One of the windows was in the bathroom with slightly tricky access but this proved no problem and Mark was able to work around it. Mark worked long hours on one of the days to get a window in before a rainstorm which demonstrates his work ethic and his commitment to customer care. Always pleasant to have around he tidied up afterwards and the quality of the workmanship is fantastic. Thanks for doing such a great job!"

Team:
Mark Mcguire

REPORT THIS REVIEW

Review 17 Mar 2023 Recommended by customer in G44 My Age: 30 - 39 I'm: Male My level of experience of similar services: Average I haven't used this business before business Mark McGuire Joiners https://www.referenceline.com/velux_windows-in-helensburgh-markmcguirejoiners-74624

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Installation of new Velux window

Cost: £2266

"Mark was thoroughly professional and did an excellent job. He left the place spotless and managed to work with some horrible weather constraints to get the job done!"

Team:
Mark

REPORT THIS REVIEW

Review 6 Feb 2023 Recommended by customer in PA2 My Age: 60 - 69 I'm: Female My level of experience of similar services: Experienced I haven't used this business before business Mark McGuire Joiners https://www.referenceline.com/velux_windows-in-helensburgh-markmcguirejoiners-74624

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Replacing two Velux windows

Cost: £2747

"From first contacting Mark last year, he has kept me up to date with costs, delivery dates, installation dates and explaining how he would carry out the work.
Whilst the work was being carried out Mark arrived on time explaining what he intended doing that day and, at the end of the day�s work he tidied up which made it easier for me to continue to use my kitchen where the work was being done. He also discovered issues with broken tiles on my roof - we paid for new ones and he repaired the damaged roof.
I would not hesitate to recommend Mark for the quality of his work, friendliness and the care he took during and after the job clearing and cleaning as he went. Indeed, he is coming back in May to refit another of my Velux."

Team:
Mark McGuire

REPORT THIS REVIEW

Review 1 Dec 2022 Recommended by customer in PA1 My Age: 70 + I'm: Male My level of experience of similar services: Above Average I have known this business: 1 - 5 years business Mark McGuire Joiners https://www.referenceline.com/velux_windows-in-helensburgh-markmcguirejoiners-74624

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Two Velux windows installed

Cost: £3500

"Mark McGuire installed a couple of Velux windows for me back in 2019 and, in view of that experience, I had no hesitation in getting him back again to fit another two.

He is an excellent communicator and gives very detailed quotes both for the work required and for the time required to complete the job.

As before he is punctual, organised, tidy, friendly, and his workmanship is second to none.

I am extremely pleased with the work Mark has done in my house and have no hesitation in recommending him to anyone who is thinking having Velux windows installed

"

Team:
Mark McGuire

REPORT THIS REVIEW

Review 27 Oct 2022 Recommended by customer in G84 My Age: 60 - 69 I'm: Female My level of experience of similar services: Average I haven't used this business before business Mark McGuire Joiners https://www.referenceline.com/velux_windows-in-helensburgh-markmcguirejoiners-74624

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Replacement of Velux window

Cost: £1590

"I contacted Mark via the Velux website as I was looking for a replacement for the Velux window in my bathroom. From initial enquiry to completion of the work Mark has provided an exceptional service. This began with an email exchange in which he listed my options for the window and detail of the work required. Mark then made a site visit when he explained the different types of Velux replacement enabling me to make an informed decision on the fabric of the window. Mark kept me informed regarding start date and projected timescale; there were no delays or surprises. My bathroom has just been refitted so it was important that there was no damage caused by the Velux replacement work. Mark was meticulous in covering and protecting the new bathroom creating a secure platform from which he could work effectively and safely whilst ensuring that the rest of the room was not marked or damaged. At the end of the job all his equipment was cleared away and waste bagged up for disposal and recycling. Mark provided demonstrations and advice for the new window and made sure that I was happy with the work. I am delighted with the end result."

Team:
Mark McGuire

REPORT THIS REVIEW

Review 13 Oct 2022 Recommended by customer in G74 My Age: 50 - 59 I'm: Male My level of experience of similar services: Beginner I haven't used this business before business Mark McGuire Joiners https://www.referenceline.com/velux_windows-in-helensburgh-markmcguirejoiners-74624

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Customer Review

Replacement of old velum window. Repair to another.

Cost: £1626

"I would highly recommend Mark for any Velux related issues. For us, he repaired one & replaced another. The latter was tricker as an older style had to be replaced by a modern one.
Throughout the process, there as clear communication both by email & in person. Material ordered in advance, so no delays to starting the job.
Mark was professional, friendly, trustworthy, punctual & work started on the day indicated.
I had to wait 5 months for a time to become available for the work due to high demand. I can see why now!
The ensuite was left immaculate after the work was completed.
I would 100% recommend & use again if needed."

Team:
Mark McGuire

REPORT THIS REVIEW

Review 17 Sep 2022 Recommended by customer in G84 My Age: 70 + I'm: Female My level of experience of similar services: Beginner I haven't used this business before business Mark McGuire Joiners https://www.referenceline.com/velux_windows-in-helensburgh-markmcguirejoiners-74624

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Replace 3 old velux windows with new ones, replace flashing an surrounds and fit velux blinds

"From start to finish Mark provided an excellent service.
I was advised there would be a bit of a wait due to other work commitments but were given a start date there and then and true to his word, Mark turned up at 8am on the day agreed.

Before starting, Mark kept me updated on the process and delivery of the windows so I was never in doubt about what was happening
On delivery of the windows, by Mark himself, he spent time going over what the first few days would look like.

Mark is very well organised and takes pride in his work and does an excellent job. His workmanship is second to none. This job was not straight forward due to past errors when the original windows were fitted but Mark managed to make it look easy.

The end product is fantastic and I am very happy with my new windows. Mark tidied up after the job was finished and you wouldn't know he had been here.

As an elderly widow I felt completely at ease having Mark in my house. He is friendly, hard working and a joy to have around, I will miss his company.

I would not hesitate to recommend Mark to anyone looking to have velux windows fitted."

Team:
Mark McGuire

REPORT THIS REVIEW

Review 25 Aug 2022 Recommended by customer in G84 My Age: 60 - 69 I'm: Male My level of experience of similar services: Above Average I haven't used this business before business Mark McGuire Joiners https://www.referenceline.com/velux_windows-in-helensburgh-markmcguirejoiners-74624

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Replacement Velux

Cost: £2080

"Kept me well informed throughout job. Excellent work quality. Always arrived on time. Work completed on schedule. Very dependable and trustworthy. I would not hesitate to recommend."

Team:
Mark McGuire

REPORT THIS REVIEW

Review 16 Aug 2022 Recommended by customer in Ka13 My Age: 60 - 69 I'm: Female My level of experience of similar services: Experienced I haven't used this business before business Mark McGuire Joiners https://www.referenceline.com/velux_windows-in-helensburgh-markmcguirejoiners-74624

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

replace old velux with a new one. Fit a velux blind

Cost: £1600

"Mark was polite and pleasant to deal with. Very organised and tidy. Emails were sent to keep me informed and up -to -date. Very punctual.

Mark spotted errors in the previous installation, and did his best to correct the faults. Using an experienced, approved Velux installer , such as Mark, whose aim is to do the job to the best of his ability, clearly has its benefits."

Team:
Mark McGuire

REPORT THIS REVIEW

Review 28 Jul 2022 Recommended by customer in G71 My Age: 40 - 49 I'm: Female My level of experience of similar services: Beginner I haven't used this business before business Mark McGuire Joiners https://www.referenceline.com/velux_windows-in-helensburgh-markmcguirejoiners-74624

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Mark replaced a very old velux window with a lovely new one.

"From start to finish Mark was great to deal with. He talked and emailed me through the whole process and was very patient as it wasn't a straight forward job. He took every care to make sure the job was done to a very high standard and on the days promised. He explained everything to me in detail and really put my mind at rest, that he would do a good job- I was not wrong.

The window looks great and he did a really professional, tidy job. He took away my old window and left the bathroom clean and tidy. I would 100% recommend Mark to anyone needing to replace a Velux window, especially an old one, as my job was very tricky but Mark was a perfectionist in the best way and did an amazing job. He is very friendly and accommodating which made the whole process a breeze."

Team:
Mark Mcguire

REPORT THIS REVIEW

Review 12 Jul 2022 Recommended by customer in G84 My Age: 50 - 59 I'm: Male My level of experience of similar services: Average I haven't used this business before business Mark McGuire Joiners https://www.referenceline.com/velux_windows-in-helensburgh-markmcguirejoiners-74624

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Removal of old vellum window as well as supply and fit of new one, including all flashings and fittings as well as the supply and fit of a blackout blind for the window.

Cost: £1552

"I first contacted Mark, knowing he was a Velux authorised fitter (and these things need to be done right!) and having heard about him by word of mouth. His response was prompt and, before we knew it, after supplying photos, we had a quote and decided to go ahead with the job.

We were advised up front there would be a bit of a wait due to his workload and that wasn't a problem but, as soon as we decided to go ahead, we were given a date and a timescale of everything from payment to delivery of window to a site visit by Mark himself. A nice addition was the personal pick up from supplier and delivery of window by Mark personally, to eliminate the chance of any damage to unit by a third party courier. Very happy with that little touch.

All impressive thus far!

Fast forward a few months and everything promised has come to fruition and we are good to go. Around three weeks before the date of fitting, Mark contacted us to say a few days had become free a week prior to the agreed date and would we be interested - our call completely. We jumped at the chance.

The day arrives and Mark turns up at 8am on the dot. We have the room ready and Mark gets to work. We've had tradesmen in the house before, and had readied for the noise etc but, honestly, you'd be forgiven for forgetting Mark was in the house, such was the less-than-minimal disruption experienced (a great thing as I work from home.) Apart from the delivery of the odd cup of tea to Mark, we just left him to get on with it. Brilliant! At the end of the day, at 6pm, Mark takes us up and details all the work carried out thus far and his plan for the second, and final, days work. He had also left the bedroom clean, tidy and habitable for that night. Again, who could ask for more?

The next morning (8am on the dot!) Mark turns up and gets on with it. Day two mirrored day one in the minimal disruption area. We never even heard him carry the window up the loft ladder (I'm starting to think this guy has spooky powers or is a witch or something!)

Again, at 6pm, Mark calls us upstairs and indicates to the finished window. Perfect in every way. No torn wallpaper, chipped finishings, nothing. It was as if the window had been there all along. (at this point I was convinced he DID have spooky powers - who does this with next to no noise and no swearwords!? It's not natural!)

The work was second to none and the room was immaculate - and I mean immaculate! Not even our white carpet had a mark on it! (SPOOOOOKY powers!) He then detailed every aspect of the window and blind, explained his personal guarantee and told us if there were any issues whatsoever, to get in touch immediately. Honestly, you couldn't have asked for better service.

It's now been about three weeks since the fitting. I wanted to give it a bit of time to allow the weather to test the window. We needn't have worried. Everything is as it should be with the added bonus of this window being considerably more soundproof than our last one.

And that's it. Our experience with Mark McGuire. To clarify, before this job, I never knew Mark at all so this truly is an Independent review and my wife and I cannot fault his service, start to finish, in any way. If you're considering getting vellum windows fitted, look no further than Mark. You truly will not be disappointed."

Team:
Mark McGuire

REPORT THIS REVIEW

Review 29 Jun 2022 Recommended by customer in G61 My Age: 70 + I'm: Female My level of experience of similar services: Average I haven't used this business before business Mark McGuire Joiners https://www.referenceline.com/velux_windows-in-helensburgh-markmcguirejoiners-74624

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Installation of replacement velux window

Cost: £1633

"Mark is an extremely well organised specialist in velux windows who takes great pride in doing a thorough and excellent job.
He is also flexible in event of an unforeseen circumstance.
His planning and timekeeping is second to none
His workmanship and clearing up is immaculate.
He is friendly and open and a pleasure to have in your house."

Team:
Mark McGuire

REPORT THIS REVIEW

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