Browns Veterinary Physiotherapy

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Dumfries & Galloway


Veterinary Physiotherapy

Listed under:  Veterinary Physiotherapy
100% recommended   Rating 10/10
3 reviews since 2019
 
Satisfaction Ratings
 
Overall Rating
10 /10 Overall Rating 10.0/10
Based on 3 reviews since 2019
 
 
 
Knowledgable & Professional 10/10 Knowledgable & Professional Rating 10.0
The staff are knowledgeable and professional in their work

 
Understanding & Helpful 10/10 Understanding & Helpful Rating 10.0
The staff are understanding and helpful towards me

 
Caring & Sensitive 10/10 Caring & Sensitive Rating 10.0
The staff are caring and sensitive towards the animal

 
Effective 10/10 Effective Rating 10.0
The treatment is effective

 
Value 10/10 Value Rating 10.0
The service offers value for money

 
 
 
Recent Reviews 
 
" Very efficient and professional service and treatment. Would highly recommend Browns vet physio. "   more
 
" I cannot rate mel highly enough my horse has various injuries and she is instrumental in keeping him sound and comfortable."   more
 
" Example Only: Comments about the service received and the results of the treatment. Hopefully a recommmendation! :)"   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Registration: 100%
Before starting treatment, they explained their registration with the Register of Animal Musculoskeletal Practitioners (RAMP)
 
Choices of Treatment: 100%
Before starting treatment, they explained the choices of care available and why each might be suitable
 
Limitations or Risks: 100%
Before starting treatment, they explained any limitations or potential risks in the proposed treatment
 
Fees and Overall Cost: 100%
Before starting treatment, they explained the fees, the likely overall cost and how to pay
 
Contact: 100%
Before starting treatment, they explained who to contact with questions or concerns
 
How to complain: 100%
Before starting treatment, they explained how to complain (to RAMP)
 
Jargon Free: 100%
During treatment, they use simple language, avoid jargon and encourage me to ask questions
 
Reliable: 100%
During treatment, they keep their promises about costs, timing etc. and agree any changes
 
Coordinating treatment: 100%
During treatment, they help me coordinate with my vet, where applicable
 
Invoice: 100%
After treatment, they gave me an invoice showing the breakdown of charges
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

highly 2
service 2
treatment 2
Browns 1
comfortable 1
Comments 1
efficient 1
Example 1
Hopefully 1
horse 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

1

Budget:  


Review 20 Jun 2019
Recommended by customer in CA8
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Knowledgable & Professional 10/10
The staff are knowledgeable and professional in their work
Understanding & Helpful 10/10
The staff are understanding and helpful towards me
Caring & Sensitive 10/10
The staff are caring and sensitive towards the animal
Effective 10/10
The treatment is effective
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 

"Very efficient and professional service and treatment. Would highly recommend Browns vet physio. "
 
 
 
 
Team:
Mel Brown
 
 
 


Review 29 Apr 2019
Recommended by customer in CA11
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Knowledgable & Professional 10/10
The staff are knowledgeable and professional in their work
Understanding & Helpful 10/10
The staff are understanding and helpful towards me
Caring & Sensitive 10/10
The staff are caring and sensitive towards the animal
Effective 10/10
The treatment is effective
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
A combination of Reiki, massage, physio
all over my horse.
 
Cost: £40

"I cannot rate mel highly enough my horse has various injuries and she is instrumental in keeping him sound and comfortable."
 
 
 
 
Team:
Mel Brown
 
 
 


Review 26 Mar 2019
Recommended by customer in DG14
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Knowledgable & Professional 10/10
The staff are knowledgeable and professional in their work
Understanding & Helpful 10/10
The staff are understanding and helpful towards me
Caring & Sensitive 10/10
The staff are caring and sensitive towards the animal
Effective 10/10
The treatment is effective
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Example Only:
Space to describe the type of treatment for your animal.
 
Cost: £100

"Example Only:

Comments about the service received and the results of the treatment. Hopefully a recommmendation! :)"
 
 
 
 
Team:
Example Only
 
 
 

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