East Coast Waste Ltd

Harfreys Road, Harfreys Industrial Estate
Great Yarmouth
Norfolk
NR31 0LS

Waste Collection

Listed under:  House Clearance, Skip Hire, Waste & Wheeled Bin Collection / Disposal
100% recommended   Rating 9.8/10
10 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 10 reviews since 2012
 
 
 
Contact 9.8/10 Contact Rating 9.8
They were easy to contact and replied promptly to enquiries

 
Handling 9.8/10 Handling Rating 9.8
They collected the waste as agreed and handled it appropriately

 
Tidy 9.9/10 Tidy Rating 9.9
They left the area tidy and without damage

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful considerate and professional

 
Value 9.9/10 Value Rating 9.9
The firm\'s charges were reasonable

 
 
 
Recent Reviews 
 
" Carl and the lad who was with him, were very friendly, but professional. Very helpful and gave advise. "   more
 
" I always use east coast waste, very helpful and quick collection. "   more
 
" Excellent service. Have used the company many times before over several years. They are very efficient, clean and very friendly. Recommend them to all our friends. They do what they say in their adven...."   more
 
" Came on time, very efficient and very friendly. Will use them again. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Registration: 75%
Before collection, did they confirm their registration number. (To verify, search online: "Environment Agency Public Register")
 
Checked: 100%
Before collection, did they check which types of waste you wanted them to remove
 
Remove: 100%
Before collection, did they confirm which waste they could remove in accordance with their registration
 
Where: 56%
Before collection, did they confirm where the waste would be taken
 
Quote: 100%
Before collection, did they explain their fees, and give you a clear quotation
 
When: 100%
Before collection, did they confirm when the waste would be collected
 
Reliable: 100%
On collection, did they keep their promises and agree any changes in cost or timing
 
Invoice: 100%
After collection, did they give you a clear invoice
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Brilliant 2
collection 2
efficient 2
Excellent 2
friendly 5
helpful 3
quick 2
recommend 3
service 5
waste 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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1

Budget:  


Review 16 Jul 2019
Recommended by customer in NR6
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Contact 10/10
They were easy to contact and replied promptly to enquiries
Handling 10/10
They collected the waste as agreed and handled it appropriately
Tidy 10/10
They left the area tidy and without damage
Service 10/10
The team was friendly, helpful considerate and professional
Value 10/10
The firm\'s charges were reasonable
Show All
 
 
Customer Review
 
Garden waste tree roofs Christmas trees!
Duvet
Cupboard and 2 x lawn movers.
 
Cost: £150

"Carl and the lad who was with him, were very friendly, but professional. Very helpful and gave advise. "
 
 
 
 
Team:
Carl
 
 
 


Review 29 Jun 2019
Recommended by customer in NR30
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Contact 10/10
They were easy to contact and replied promptly to enquiries
Handling 10/10
They collected the waste as agreed and handled it appropriately
Tidy 10/10
They left the area tidy and without damage
Service 10/10
The team was friendly, helpful considerate and professional
Value 10/10
The firm\'s charges were reasonable
Show All
 
 
Customer Review
 
Diy rubbish, wood, board, carpet underlay. Old BBQ.
 
Cost: £40

"I always use east coast waste, very helpful and quick collection. "
 
 
 
 
Team:
Karl
 
 
 


Review 24 Jun 2019
Recommended by customer in NR31
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Contact 10/10
They were easy to contact and replied promptly to enquiries
Handling 10/10
They collected the waste as agreed and handled it appropriately
Tidy 10/10
They left the area tidy and without damage
Service 10/10
The team was friendly, helpful considerate and professional
Value 10/10
The firm\'s charges were reasonable
Show All
 
 
Customer Review
 
Removal of old bathroom and all its waste, bath, toilet basin lots of carts and from new products replacement.
 
Cost: £60

"Excellent service. Have used the company many times before over several years. They are very efficient, clean and very friendly. Recommend them to all our friends. They do what they say in their advent. "
 
 
 
 
 
 


Review 19 Jun 2019
Recommended by customer in NR31
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Contact 10/10
They were easy to contact and replied promptly to enquiries
Handling 10/10
They collected the waste as agreed and handled it appropriately
Tidy 10/10
They left the area tidy and without damage
Service 10/10
The team was friendly, helpful considerate and professional
Value 10/10
The firm\'s charges were reasonable
Show All
 
 
Customer Review
 
Household.
 
Cost: £120

"Came on time, very efficient and very friendly. Will use them again. "
 
 
 
 
Team:
Carl
 
 
 


Review 18 Jun 2019
Recommended by customer in NR30
 
 
Satisfaction Ratings
 
Contact 10/10
They were easy to contact and replied promptly to enquiries
Handling 10/10
They collected the waste as agreed and handled it appropriately
Tidy 10/10
They left the area tidy and without damage
Service 10/10
The team was friendly, helpful considerate and professional
Value 10/10
The firm\'s charges were reasonable
Show All
 
 
Customer Review
 
Rubble old wooden shed paint cans.
 
Cost: £160

"A good service they couldn't have been more helpful. Will use them again. "
 
 
 
 
 
 


Review 12 Jun 2019
Recommended by customer in NR29
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Contact 9/10
They were easy to contact and replied promptly to enquiries
Handling 8/10
They collected the waste as agreed and handled it appropriately
Tidy 9/10
They left the area tidy and without damage
Service 9/10
The team was friendly, helpful considerate and professional
Value 9/10
The firm\'s charges were reasonable
Show All
 
 
Customer Review
 
Wall tiles.
Wood
Scrap work tops/ cupboards
SS sink
Old wheel narrow
Shower door
Carpet.
 
Cost: £40

"Excellent service and value. "
 
 
 
 
 
 


Review 2 Feb 2012
Recommended by customer
 
 
Satisfaction Ratings
 
Handling 10/10
They collected the waste as agreed and handled it appropriately
Tidy 10/10
They left the area tidy and without damage
Value 10/10
The firm\'s charges were reasonable
Show All
 
 
Customer Review
 
Clearance of garage.
 
Cost: £120

"Brilliant job. Very quick."
 
 
 
 
 
 


Review 16 Jan 2012
Recommended by customer in NR30
 
 
Satisfaction Ratings
 
Handling 10/10
They collected the waste as agreed and handled it appropriately
Tidy 10/10
They left the area tidy and without damage
Value 10/10
The firm\'s charges were reasonable
Show All
 
 
Customer Review
 
Cost: £48

"I have used ECW for my business and for the collection of waste from my home and they have always provided me with a friendly & reliable service."
 
 
 
 
 
 


Review 16 Jan 2012
Recommended by customer
 
 
Satisfaction Ratings
 
Handling 10/10
They collected the waste as agreed and handled it appropriately
Tidy 10/10
They left the area tidy and without damage
Value 10/10
The firm\'s charges were reasonable
Show All
 
 
Customer Review
 
House clearance two loads.
 
Cost: £480

"The company worked really well and efficiently and would recommend to other people."
 
 
 
 
 
 


Review 16 Jan 2012
Recommended by customer in NR31
 
 
Satisfaction Ratings
 
Handling 10/10
They collected the waste as agreed and handled it appropriately
Tidy 10/10
They left the area tidy and without damage
Value 10/10
The firm\'s charges were reasonable
Show All
 
 
Customer Review
 
Cost: £35

"Brilliant & friendly service. Highly recommend."
 
 
 
 
 
 

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