Elite Waste Management Services

31 Woodland Road, Hellesdon
Norwich
Norfolk
NR6 5RA

Waste Collection

Listed under:  End of Tenancy Clearance, Garden Waste, House Clearance, Probate / Bereavement Clearance, Waste Carriers
100% recommended   Rating 9.9/10
8 reviews since 2019
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 8 reviews since 2019
 
 
 
Contact 9.8/10 Contact Rating 9.8
They were easy to contact and replied promptly to enquiries

 
Handling 9.9/10 Handling Rating 9.9
They collected the waste as agreed and handled it appropriately

 
Tidy 9.9/10 Tidy Rating 9.9
They left the area tidy and without damage

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful considerate and professional

 
Value 9.8/10 Value Rating 9.8
The firm\'s charges were reasonable

 
 
 
Recent Reviews 
 
" Excellent service. Prompt, honest, clean and efficient 10/10"   more
 
" Honest, friendly service highly recommended. "   more
 
" Was very friendly and did his best to load everything we required taken away onto his van after my mothers death. "   more
 
" Michael was very friendly and collected the waste in a timely fashion. He had a proper collection truck and this also had a net around to prevent waste falling. Would recommend and use again. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Registration: 100%
Before collection, did they confirm their registration number. (To verify, search online: "Environment Agency Public Register")
 
Checked: 100%
Before collection, did they check which types of waste you wanted them to remove
 
Remove: 100%
Before collection, did they confirm which waste they could remove in accordance with their registration
 
Where: 100%
Before collection, did they confirm where the waste would be taken
 
Quote: 100%
Before collection, did they explain their fees, and give you a clear quotation
 
When: 100%
Before collection, did they confirm when the waste would be collected
 
Reliable: 100%
On collection, did they keep their promises and agree any changes in cost or timing
 
Invoice: 100%
After collection, did they give you a clear invoice
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

friendly 4
Michael 3
recommend 4
service 2
10/10 1
best 1
certainly 1
clean 1
clear 1
collected 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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1

Budget:  


Review 2 Sep 2019
Recommended by customer in NR12
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Contact 10/10
They were easy to contact and replied promptly to enquiries
Handling 10/10
They collected the waste as agreed and handled it appropriately
Tidy 10/10
They left the area tidy and without damage
Service 10/10
The team was friendly, helpful considerate and professional
Value 10/10
The firm\'s charges were reasonable
Show All
 
 
Customer Review
 
Timber and garden waste.
 
Cost: £95

"Excellent service. Prompt, honest, clean and efficient
10/10"
 
 
 
 
Team:
Michael Cork
 
 
 


Review 8 Aug 2019
Recommended by customer in NR2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Contact 10/10
They were easy to contact and replied promptly to enquiries
Handling 10/10
They collected the waste as agreed and handled it appropriately
Tidy 10/10
They left the area tidy and without damage
Service 10/10
The team was friendly, helpful considerate and professional
Value 10/10
The firm\'s charges were reasonable
Show All
 
 
Customer Review
 
General household
Old furniture
Wood
Metal
 
 
 
Team:
Michael Cork
 
 
 


Review 8 Aug 2019
Recommended by customer in NR9
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Contact 10/10
They were easy to contact and replied promptly to enquiries
Handling 10/10
They collected the waste as agreed and handled it appropriately
Tidy 10/10
They left the area tidy and without damage
Service 10/10
The team was friendly, helpful considerate and professional
Value 10/10
The firm\'s charges were reasonable
Show All
 
 
Customer Review
 
House hold.
 
Cost: £70

"Honest, friendly service highly recommended. "
 
 
 
 
Team:
Michael Cork
 
 
 


Review 31 Jul 2019
Recommended by customer in NR14
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 
 
Satisfaction Ratings
 
Contact 9/10
They were easy to contact and replied promptly to enquiries
Handling 10/10
They collected the waste as agreed and handled it appropriately
Tidy 10/10
They left the area tidy and without damage
Service 10/10
The team was friendly, helpful considerate and professional
Value 9/10
The firm\'s charges were reasonable
Show All
 
 
Customer Review
 
House hold.
 
Cost: £250

"Was very friendly and did his best to load everything we required taken away onto his van after my mothers death. "
 
 
 
 
Team:
Michael Cork
 
 
 


Review 26 Jul 2019
Recommended by customer in NR3
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Contact 10/10
They were easy to contact and replied promptly to enquiries
Handling 10/10
They collected the waste as agreed and handled it appropriately
Tidy 10/10
They left the area tidy and without damage
Service 10/10
The team was friendly, helpful considerate and professional
Value 10/10
The firm\'s charges were reasonable
Show All
 
 
Customer Review
 
General kitchen and bathroom waste.
 
Cost: £130

"Michael was very friendly and collected the waste in a timely fashion. He had a proper collection truck and this also had a net around to prevent waste falling.
Would recommend and use again. "
 
 
 
 
Team:
Michael Cork
 
 
 


Review 17 Jul 2019
Recommended by customer in NR10
 My Age: 40 - 49 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Contact 10/10
They were easy to contact and replied promptly to enquiries
Handling 10/10
They collected the waste as agreed and handled it appropriately
Tidy 10/10
They left the area tidy and without damage
Service 10/10
The team was friendly, helpful considerate and professional
Value 10/10
The firm\'s charges were reasonable
Show All
 
 
Customer Review
 
Mixed waste rubble
 
Cost: £130

"Micheal was very punctual and did a great job. Very tidy and very reasonably priced.
Michael left the area clear and swept.
I would certainly recommend him to friends and will use him again. "
 
 
 
 
Team:
Michael Cork
 
 
 


Review 10 Jul 2019
Recommended by customer in NR13
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Contact 10/10
They were easy to contact and replied promptly to enquiries
Handling 10/10
They collected the waste as agreed and handled it appropriately
Tidy 10/10
They left the area tidy and without damage
Service 10/10
The team was friendly, helpful considerate and professional
Value 10/10
The firm\'s charges were reasonable
Show All
 
 
Customer Review
 
Timber from large shed steel sheet from shed roof.
 
Cost: £85

"Carried out a good job in friendly manner.
Would recommend to others. "
 
 
 
 
Team:
Michael Cork
 
 
 


Review 4 Jul 2019
Recommended by customer in NR6
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Contact 9/10
They were easy to contact and replied promptly to enquiries
Handling 9/10
They collected the waste as agreed and handled it appropriately
Tidy 9/10
They left the area tidy and without damage
Service 9/10
The team was friendly, helpful considerate and professional
Value 9/10
The firm\'s charges were reasonable
Show All
 
 
Customer Review
 
Mixed general waste
 
Cost: £65

"Michael was polite and professional. Would recommend. "
 
 
 
 
Team:
Michael Cork
 
 
 

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