Norfolk Will Writing Services Ltd

Oakwood House, Bacton
Norwich

NR12 0HJ

Will writer

Listed under:  Probate, Will writer
100% recommended   Rating 9.8/10
9 reviews since 2013
 
Satisfaction Ratings
 
Overall Rating
 9.8 /10 Overall Rating 9.8/10
Based on 9 reviews since 2013
 
 
 
Quality 9.7/10 Quality Rating 9.7
The documents met my needs and were understandable
 
Professional 9.9/10 Professional Rating 9.9
The service was prompt and professional
 
Support 9.7/10 Support Rating 9.7
The firm provided helpful, caring support and explanations
 
Value 9.9/10 Value Rating 9.9
The fees charged represent value for money
 
 
 
Recent Reviews 
 
" Robin was thoroughly professional and a posture font of information. Very friendly and helpful. "   more
 
" Excellent service."   more
 
" Mr Colton spoke at our RBL Womans Section to a group of ladies who will contact him individually for assistance. No charge for his service."   more
 
" Although I find it hard to understand these things Mr Colton was very understanding and looked after me, the whole process. Thank you"   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Membership: 100%
Did the firm explain that they follow a Code of Practice, including the points listed below?
 
Identity: 100%
Did the firm ask you for proof of Identity?
 
Engagement: 100%
Did the firm give you Letters of Engagement and agree these with you before collecting any fees?
 
Services: 100%
Did the firm explain the services to be provided and when they will be completed?
 
Fees: 100%
Did the firm explain the details of how all fees will be calculated, including updating documents and any ongoing support?
 
Cancellation: 88%
Did the firm give you a Notice of the Right to Cancel, with a form to send to the firm?
 
Witness: 100%
Did the firm explain the importance of correctly signed and witnessed documents?
 
Supervise: 100%
Did the firm offer to supervise the signing of your documents ?
 
Keep: 100%
Did the firm give you a statement explaining how long the firm will keep your files.
 
ThirdParties: 100%
Did the firm ask for your consent to pass your details to third parties offering other services that might benefit you?
 
Complain: 100%
Did the firm explain who to contact if you have a complaint?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Colton 2
Expertly 2
explained 2
service 3
assistance 1
can’t 1
care 1
contact 1
Excellent 1
fault 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

1

Budget:  


Review 2 Aug 2017
Recommended by customer in NR12
 My Age: 70 + 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 8/10
The documents met my needs and were understandable
Professional 10/10
The service was prompt and professional
Support 8/10
The firm provided helpful, caring support and explanations
Value 10/10
The fees charged represent value for money
Show All
 
 
Customer Review
 
New wills and family protection trust.
 
Cost: £3000

"Robin was thoroughly professional and a posture font of information. Very friendly and helpful. "
 
 
 
 
 
 

Review 12 Jan 2017
Recommended by customer in NR12
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The documents met my needs and were understandable
Professional 10/10
The service was prompt and professional
Support 10/10
The firm provided helpful, caring support and explanations
Value 10/10
The fees charged represent value for money
Show All
 
 
Customer Review
 
Will
 
Cost: £95

"Excellent service."
 
 
 
 
 
 

Review 29 Jan 2015
Recommended by customer in NR5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The documents met my needs and were understandable
Professional 10/10
The service was prompt and professional
Support 10/10
The firm provided helpful, caring support and explanations
Value 10/10
The fees charged represent value for money
Show All
 
 
Customer Review
 
Power of Attorney
 
Cost: £250
 
 
 
 

Review 3 Mar 2014
Recommended by customer in NR26
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 9/10
The documents met my needs and were understandable
Professional 9/10
The service was prompt and professional
Support 9/10
The firm provided helpful, caring support and explanations
Value 9/10
The fees charged represent value for money
Show All
 
 
Customer Review
 
Cost: £180
 
 
 
 

Review 6 Apr 2013
Recommended by customer
 
 
Satisfaction Ratings
 
Quality 10/10
The documents met my needs and were understandable
Professional 10/10
The service was prompt and professional
Support 10/10
The firm provided helpful, caring support and explanations
Value 10/10
The fees charged represent value for money
Show All
 
 
Customer Review
 

"Mr Colton spoke at our RBL Womans Section to a group of ladies who will contact him individually for assistance. No charge for his service."
 
 
 
 
 
 

Review 16 Feb 2013
Recommended by customer
 
 
Satisfaction Ratings
 
Quality 10/10
The documents met my needs and were understandable
Professional 10/10
The service was prompt and professional
Support 10/10
The firm provided helpful, caring support and explanations
Value 10/10
The fees charged represent value for money
Show All
 
 
Customer Review
 

"Although I find it hard to understand these things Mr Colton was very understanding and looked after me, the whole process. Thank you"
 
 
 
 
 
 

Review 16 Feb 2013
Recommended by customer
 
 
Satisfaction Ratings
 
Quality 10/10
The documents met my needs and were understandable
Professional 10/10
The service was prompt and professional
Support 10/10
The firm provided helpful, caring support and explanations
Value 10/10
The fees charged represent value for money
Show All
 
 
Customer Review
 

"We were treated with care I can’t fault the service that was provided for my mother."
 
 
 
 
 
 

Review 13 Feb 2013
Recommended by customer in NN3
 
 
Satisfaction Ratings
 
Quality 10/10
The documents met my needs and were understandable
Professional 10/10
The service was prompt and professional
Support 10/10
The firm provided helpful, caring support and explanations
Value 10/10
The fees charged represent value for money
Show All
 
 
Customer Review
 
Trust & legal services.
 
Cost: £1500

"Expertly explained."
 
 
 
 
 
 

Review 13 Feb 2013
Recommended by customer in PE30
 
 
Satisfaction Ratings
 
Quality 10/10
The documents met my needs and were understandable
Professional 10/10
The service was prompt and professional
Support 10/10
The firm provided helpful, caring support and explanations
Value 10/10
The fees charged represent value for money
Show All
 
 
Customer Review
 
Trust & legal services.
 
Cost: £1500

"Expertly explained. Well satisfied."
 
 
 
 
 
 
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