Edmund Lilley Window Cleaning Services

9 Church Street
Annan
Dumfries & Galloway
DG12 6EA

Window Cleaner

Listed under:  Window Cleaners / Window Cleaning
100% recommended   Rating 9.7/10
79 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 79 reviews since 2015
 
 
 
Quality 9.6/10 Quality Rating 9.6
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Ed the windows is an excellent window cleaner. His charges are reasonable. He always text's to my mobile when he is coming to do the work. He uses great with the brush and hose equipment."   more
 
" Nice pleasant person does a good job."   more
 
" Excellent service. Always lets you know when he's coming to clean the windows. Has various ways to pay him, always friendly. "   more
 
" First class, regular, reliable service for many years now. Cleaning with deionised water really works even though we were a bit skeptical at the start. Always lets you know by message when hes coming....."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 98%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 96%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 90%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 64%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

charges 3
cheerful 2
class 3
clean 7
cleaned 2
cleaner 5
Cleaning 5
cleans 2
comes 5
coming 5
convenient 2
courteous 3
Edmund 4
efficient 12
excellent 12
friendly 16
good 12
great 2
happy 2
hard 2
hes 2
Highly 3
Leaves 2
lets 2
Lilley 6
man 5
month 4
online 3
pay 6
person 5
pleasant 14
polite 7
previous 2
professional 2
quality 2
Quick 2
reasonable 3
recommend 6
recommended 2
regular 8
regularly 2
reliable 16
round 2
satisfactory 5
service 10
trustworthy 4
window 11
windows 10
young 4
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 10 May 2019
Recommended by customer in DG7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
All windows, doors and frames washed and cleaned once/month
 
Cost: £12

"Ed the windows is an excellent window cleaner. His charges are reasonable. He always text's to my mobile when he is coming to do the work. He uses great with the brush and hose equipment."
 
 
 
 
 
 


Review 2 Apr 2019
Recommended by customer in DG16
 My Age: 70 + 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Window Cleaning
 
Cost: £13

"Nice pleasant person does a good job."
 
 
 
 
 
 


Review 29 Mar 2019
Recommended by customer in DG12
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Window cleaner - Ed lilley - Clear water cleaner.
 
Cost: £12

"Excellent service. Always lets you know when he's coming to clean the windows. Has various ways to pay him, always friendly. "
 
 
 
 
 
 


Review 27 Mar 2019
Recommended by customer in DG7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Window cleaning - four bedroom house

"First class, regular, reliable service for many years now. Cleaning with deionised water really works even though we were a bit skeptical at the start. Always lets you know by message when hes coming. Would recommend him unreservedly."
 
 
Team:
Edmund Lilley
 
 
 


Review 9 Apr 2018
Recommended by customer in DG12
 
 
Satisfaction Ratings
 
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Window cleaning.
 
Cost: £70
 
 
 
 


Review 3 Apr 2018
Recommended by customer in DG11
 My Age: 70 + 
 I'm: Male 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Window cleaning.
 
Cost: £20

"Satisfactory performance and smiling demeanour."
 
 
 
 
 
 


Review 26 Mar 2018
Recommended by customer in DG7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To clean the outsides of all the windows of my house.
 
Cost: £12

"A very reliable and trustworthy person who always comes on time and on the day he books."
 
 
 
 
 
 


Review 23 Mar 2018
Recommended by customer in DG11
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Window cleaning
 
Cost: £17

"He does an excellent job"
 
 
 
 
 
 


Review 2 Dec 2016
Recommended by customer in DG11
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To wash & clean farmhouse windows upstairs & downstairs. Outside.
 
Cost: £17

"Good reliable service. Very pleasant, clean & tidy."
 
 
 
 
 
 


Review 29 Nov 2016
Recommended by customer in DG11
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaning windows
 
Cost: £12

"He texts you when coming and I pay him online so if we don't meet the windows are still cleaned.
A satisfied client."
 
 
 
 
 
 


Review 25 Nov 2016
Recommended by customer in DG11
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Window cleaner.
 

"Very reliable, makes a wonderful job and is very friendly. Would definitely recommend to anyone. "
 
 
 
 
 
 


Review 24 Nov 2016
Recommended by customer in DG11
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Window cleaner.
 
Cost: £10

"Reliable, courteous and does a good job. Highly recommend.

D Bennett"
 
 
 
 
 
 


Review 7 Aug 2015
Recommended by customer in DG12
 My Age: 40 - 49 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £11
 
 
 
 


Review 30 Jun 2015
Recommended by customer in DG11
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaning outside windows & also 3 indoors.
 
Cost: £12

"Ed is most courteous & considerate."
 
 
 
 
Team:
Edmond Lilley
 
 
 


Review 24 Jun 2015
Recommended by customer in DG1
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clean windows.
 
Cost: £15

"Excellent service, would recommend."
 
 
 
 
 
 


Review 19 Jun 2015
Recommended by customer in DG11
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Window cleaning 12.00. Gutter cleaning 26.00.
 
Cost: £37

"Mr. Lilley has always responded promptly to requests for work to be carried out. He has always been polite and friendly and carried out a very thorough piece of work. His window cleaning service is on a regular 4-6 week cycle and his charges are very reasonable."
 
 
 
 
 
 


Review 19 Jun 2015
Recommended by customer in DG11
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaning of windows.
 
Cost: £12

"Quick & excellent job."
 
 
 
 
 
 


Review 4 Jun 2015
Recommended by customer in DG7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Window cleaning.
 
Cost: £17

"Edmund has been coming to clean my windows for over 10 years now. He is unfailingly pleasant, does a good job and charges a reasonable price."
 
 
 
 
 
 


Review 27 May 2015
Recommended by customer in DG11
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Window cleaning.
 
Cost: £20

"Regular visits when weather permits. Quality of work very satisfactory."
 
 
 
 
 
 


Review 27 May 2015
Recommended by customer in DG11
 My Age: 60 - 69 
 I'm: Female 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Regular window cleaning.
 
Cost: £15

"ED is a very efficient window cleaner very thorough in his work. A very pleasant young man. I would recommend him."
 
 
 
 
 
 

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