Forest Homes Development Ltd

9/10 Merriemeade Parade, Beaulieu Road
Southampton
Hampshire
SO45 4PY

Windows & Conservatories

Listed under:  Conservatories, Double Glazing, Glass / Glazier / Glazing, Windows / Window Fitters
0% recommended   Rating Forest Homes Development Ltd 0.1/100
1 reviews since 2021
 
Satisfaction Ratings
 
Overall Rating
 0 /10 Overall Rating 0.0/10
Based on 1 reviews since 2021
 
 
 
Service 0/10 Service Rating 0.0
The team was friendly, helpful, considerate and professional
 
 
 
Recent Reviews 
 
" This is a complete shambles of a company. It has been impossible to make any progress towards having our door replaced under the green homes grant scheme. We were approved for our voucher on 23rd June...."   more
 
 
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Review 8 Sep 2021
Not Recommended by customer in BH23
 
 
Satisfaction Ratings
 
Service 0/10
The team was friendly, helpful, considerate and professional
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Customer Review
 
Supply and fit of an energy efficient door under the Green Homes Grant scheme. Unfortunately, due to poor communication the work was never completed. Please read my review for an explanation as to why.

"This is a complete shambles of a company. It has been impossible to make any progress towards having our door replaced under the green homes grant scheme. We were approved for our voucher on 23rd June 2021 which was sent to Forest Homes Development straight away. Despite numerous emails and phone calls between 23rd June and yesterday (7th September), we have made zero progress.

They do not reply to emails (I have a several asking for updates which are completely unanswered) and fob you off with excuses on the phone / by text.

I was initially told at the start of July (when I was able to speak to Amy via phone) that they are waiting for more vouchers to be approved before completing surveys and to wait for an update in the coming weeks. I waited, and waited and waited but heard nothing. I called again on numerous occasions and was either told they would get back to me (rarely happened) or they were planning surveys next week and would contact me with a date (never happened).

On the 19th August, Amy replied to one of my iMessage saying they had issues with the software they needed to use when completing the survey and installation. I cannot comment on whether this is true or another lie, but another 3 weeks passed with no updates or communication. This was the first I heard of external issues after around two months of chasing.

My last communication was 6 days ago via iMessage which Amy ‘read’ but, again, did not reply.

Further to posting a similar review on Google I received a call from Amy advising that they have pulled out of the Green Homes Grant scheme due to issues and lack of support from GHG. This is very disappointing as there physically isn't enough time for me to find another installer and switch everything over before the voucher expiry.

In regards to these issues and lack of support, I wont comment on whether I think they are true. All I will say is that I have had other measures with other companies successfully installed under the scheme with no apparent issues or delays. It took two months of almost no communication (only what I initiated) to first hear of these problems. My assumption is they did nothing in these two months so if these external delays are now true, they could have been easily avoided. There is no excuse on earth why someone would need over 4 months to install a door.

I just don’t understand how someone can run a company without giving at least a basic level of customer service without needing to be called or messaged. I honestly don’t think they ever had any intention of installing our door and were just trying to pass time until the voucher expires.

What a waste of time and wasted opportunity. Proper communication with your customers could have avoided this negative review. A quick phone call or mass email to everyone in the same situation would have been easy."
 
 
Team:
Amy
 
 
 
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