Barnet Window Company Ltd

10 Southfield
Welwyn Garden City
Hertfordshire
AL7 4ST

Windows & Conservatories

Listed under:  Conservatories, Double Glazing, Glass / Glazier / Glazing, Windows / Window Fitters
0% recommended   Rating Barnet Window Company Ltd 0.1/100
1 reviews since 2020
 
Satisfaction Ratings
 
Overall Rating
0 /10 Overall Rating 0.0/10
Based on 1 reviews since 2020
 
 
 
Quality 0/10 Quality Rating 0.0
The quality of the work was as expected and agreed

 
Tidy 0/10 Tidy Rating 0.0
There was little disruption and the site was left clear and tidy

 
Service 0/10 Service Rating 0.0
The team was friendly, helpful, considerate and professional

 
Value 0/10 Value Rating 0.0
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" When you choose a window install company, you are not only using them for the initial install, but you will be dealing with them for the next decade with any problems or adjustments required. The real...."   more
 
 
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Review 5 Apr 2020
Not Recommended by customer in EN5
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 0/10
The quality of the work was as expected and agreed
Tidy 0/10
There was little disruption and the site was left clear and tidy
Service 0/10
The team was friendly, helpful, considerate and professional
Value 0/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Bifold door, door and window
 
Cost: £8020
 

"When you choose a window install company, you are not only using them for the initial install, but you will be dealing with them for the next decade with any problems or adjustments required. The real test of a company is how they act when things go wrong.

You would want an honest and courteous company that can install with care, that meets its own industry regulation standards, conforms to its own contract, listens to you and keeps its promises, admits its errors and addresses any issues, and is reasonably priced.

Barnet windows fails on all of these.

On the install of a four panel bifold door. They ordered the wrong sized glass and left their rubbish for my builders to clean up. Then by Barnet windows own admission and with no apology sent the “wrong” engineer, unqualified as didn’t know how to “tow and heel” the doors, causing damage to all wood effect frames and scratching all glass. He worked with so little care or attention that he installed a door magnet with a single screw, leaving it sticking out at an angle. There was a 5mm gap at the top of two panels which leant outwards, and the handle was too stiff to lock reliably. The bottom was not sealed allowing water under the frame causing my grouting to go mouldy. Barnet windows are content that this satisfied there post install checks and 22 point BSI check.

I invited the managing director to view the windows and to see his opinion, he actively avoids discussing our issues, and instead berates us for having dust on the doors.

Barnet Windows had plenty of opportunities to repair and make good, seven visits over nine months and the issues still remained. A total of 15 panes of glass were required!

A representative from the manufacturer sees the door and is “baffled” by the install, agreeing it is not what we wanted. Thankfully the engineers from the door manufacturer (not Barnet Windows) visited and sorted the gap, lean and handle in a single morning!

Then Barnet windows repairs the numerous dents and scratches to the white wood effect doors by sanding and filling and spraying in a colour that doesn’t match. Then ignore my complaints about this.

The managing director refuses to pass the companies complaints procedure, and in a raised voice states that we “have nothing to complain about”, and “you and your wife have been no end of problems”. I’m not sure what was more insulting, those statements, or the “ they’re not scratches but marks from install” line! Marks they couldn’t clean off, so damage.

All we wanted was a nice new set of doors without any scratches that would keep weather outside, and that we could close. I don’t think that is too much to ask.

Should there be any issues in the future, I would expect Barnet Windows to not recognise the faults, make us feel unreasonable for pointing them out then make a lack lustre repair, become confrontational when discussing further, become obstructive by not cooperating with a complaints procedure and ignore my use of the consumer rights act.

In my opinion, this is the behaviour that regulatory bodies such as Which and GGF have been organised to protect both consumers and the industry itself from.

To sum up, you can get a much better service and quality of install from any number of other companies, probably for half the price!"
 
 
Team:
Andy, John Rose
 
 
   Business Reply:

Mr G,

Firstly, we’re very sorry to read this review. We’re also quite surprised to see it almost 2 years after installation of the doors. We won’t refer to the details of the issues encountered on both sides of this project here, however, rest assured that we, as ever, endeavour to provide full satisfaction with every installation we carry out.
With 35 years of quality work under our belts, we feel we fully deserve the excellent reputation we have both for the quality of our work and commitment to excellent customer service – it seems that on this occasion, for various reasons, this was never going to be achievable here.
Again, we’re very sorry to read your comments, and wish you and your family well for the future.
Kind regards from the team at Barnet Window Company

 

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