Caledonian Windows & Conservatories Ltd

13 Old Farm Road
Ayr
South Ayrshire
KA8 9ST

Windows & Doors

Listed under:  Builders, Carpenters & Joiners / Carpentry & Joinery, Conservatories, Doors, Electricians, Garage Doors, Plasterers / Plastering / Renderers / Rendering, Roofers / Roofing, Windows / Window Fitters
94% recommended   Rating 9.3/10
17 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.3 /10 Overall Rating 9.3/10
Based on 17 reviews since 2016
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy 9.4/10 Tidy Rating 9.4
There was little disruption and the site was left clear and tidy

 
Service 9.2/10 Service Rating 9.2
The team was friendly, helpful, considerate and professional

 
Value 8.8/10 Value Rating 8.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Caledonian came recommended and I am certainly glad I went with them. "   more
 
" Workmen were quick, careful polite and did a good job and finish. Felt I had to change for dates and completion of work, rather than being updated. Initial man providing quote gave very limited info...."   more
 
" Excellent from start to finish. "   more
 
" First class company. Reliable, cannot fault a thing. Customer service first class bricklaying excellent joinery first class plasterer very good Treated with respect throughout the work good followup t...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 94%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 93%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

agreed 3
Caledonian 4
conservatory 2
customer 3
dates 2
delighted 3
didnt 2
door 2
Excellent 6
experience 2
fault 2
finish 2
fitted 2
Good 4
initial 2
managing 2
polite 2
problem 2
professional 3
quick 2
recommended 2
service 3
stage 2
tidy 2
wanted 2
windows 4
workmanship 2
workmen 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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1

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Review 13 May 2019
Recommended by customer in KA4
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1482

"Caledonian came recommended and I am certainly glad I went with them. "
 
 
 
 
 
 


Review 18 Apr 2019
Recommended by customer in ML10
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
5 windows and rock door
 
Cost: £4184

"Workmen were quick, careful polite and did a good job and finish.
Felt I had to change for dates and completion of work, rather than being updated.
Initial man providing quote gave very limited info and had not been a customer previously, I'd not have followed on basis of his visit. "
 
 
 
 
 
 


Review 11 Dec 2018
Recommended by customer in KA9
 My Age: 60 - 69 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To supply and install 10 windows 1 door.
 
Cost: £5230
 
 
Team:
Jim
 
 
 


Review 2 Dec 2018
Recommended by customer in KA7
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New composite doors.
 
Cost: £1258

"Excellent from start to finish. "
 
 
 
 
 
 


Review 15 Aug 2018
Recommended by customer in KA7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New roof installed on conservatory.
 
Cost: £5800
 
 
 
 


Review 26 Jun 2018
Recommended by customer in KA8
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Erect a conservatory.
 

"First class company. Reliable, cannot fault a thing. Customer service first class bricklaying excellent joinery first class plasterer very good Treated with respect throughout the work good followup to a minor problem (un for seen). "
 
 
 
 
 
 


Review 21 Jun 2018
Recommended by customer in KA3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitted new front door and french doors. New windows throughout bricked back door halfway and replaced with window made new step and platform for french doors.
 
Cost: £5900

"Work completed to a high standard. Arrived on time and dates that were agreed. Kept me informed stage by stage. A pleasure to have in my home. Very tidy workmen."
 
 
 
 
 
 


Review 21 Jun 2018
Recommended by customer in G33
 My Age: 70 + 
 I'm: Female 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A beautiful conservatory at the back of my bungalow looking out on a magnificent view of green pastures and the Campsie hills.
 
Cost: £14500

"I am delighted with my conservatory and how well it was built. My friend who lives in Coylton nr Ayr recommended "Caledonian Windows and Conservatories" to me - she had one built by them
10 years ago and is equally delighted. Good to know such a reputable company."
 
 
 
 
 
 


Review 19 Jun 2018
Recommended by customer in KA12
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement door and window.
 
Cost: £2700

"Excellent work pleasant workman quick and tidy. Overall lovely experience from salesman, office staff and tradesman will use again when replacing my remaining rear property windows. "
 
 
 
 
 
 


Review 18 Jun 2018
Not Recommended by customer in KA6
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Service 0/10
The team was friendly, helpful, considerate and professional
Value 0/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
No work started, customer service and our customer experience was terrible, i will never consider this company for anything again.

"Wanted a conservatory, company took a 10% deposit before planning application went in as they were confident the planning would be granted even though it was going on to an already built extension, as they are the 'experts' in this field we took their word for it so paid it, then the plans for conservatory were refused by council, nobodys fault, managing director and his independent architect had both measured up on more than one occassion but council still refused it, other option they came up with didn't suit us as the conservatory would be right on edge of our teenage sons bedroom window and we would lose 1 metre of our garden from the boundary, and need a new smaller kitchen window fitted (at company's expense they said), we wanted to cancel but managing director told us we were not entitled to our deposit back and to 'read our contract', he also made a big deal of coming to our house one saturday afternoon to try and come up with the alternative plan as this was his day off! We had to go into his showroom 3 times on our days off so big deal, we were provided a blank unheaded piece of A4 paper with figures on it which we were told was the company's outlay so far, and it just happen to total the amount of our deposit! Well 16 more than the deposit, eventually we had to go to trading standards and then the federation of master builders who conducted mediation between the parties, after 8 months and being offered 100, then 200, then 300, then 400 we finally got 500 back of our 1700 deposit, company said it was a 'goodwill gesture' and not an admittance of guilt, the managing director seemed the nicest guy you could meet when he wanted our business, how wrong we were, the customer service from this company is atrocious, the information on the lead up to the planning application was terrible, i was then emailed and threatened with legal action on my original review! I thought reviews were meant to be honest opinions of a customers experience. We are still 1200 out of pocket without a brick to our name but we just wanted no more dealings with this company."
 
 
 
 


Review 16 Jun 2018
Recommended by customer in KA7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Building a four car garage with gym above.
 
Cost: £160000

"Still at the snagging stage of completion."
 
 
 
 
 
 


Review 16 Jun 2018
Recommended by customer in KA7
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and install new flat roof with insulation and membrane.
New glass screen wall and 'rocdoor'.
Renovation of kitchen.
Installation of x 3 new glass skylights.
Renovation of family bathroom and plumbing.
 
Cost: £71000

"Upon purchase of our new house we asked Caledonian to undertake a complex and multi faceted renovation.
During all works, we were resident in the house.
Considering the scope and diversity of the work, Caledonian completed everything on time, within agreed budgets and with minimal disruption to us."
 
 
 
 
Team:
Tom Middleton
 
 
 


Review 14 Jun 2018
Recommended by customer in KA8
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replaced my windows.
 
Cost: £4200

"Excellent work, great men and company to do with. No problem at all."
 
 
 
 
Team:
Jim Gavin
 
 
 


Review 8 Jun 2018
Recommended by customer in KA7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitting a replacement window.
 
Cost: £615

"Excellent service from our initial enquiry through
to the final installation. The two fitters provided a very professional service- excellent workmanship carried out in a very friendly manner and of course no mess afterwards. Well done lads."
 
 
 
 
 
 


Review 3 Oct 2016
Recommended by customer in KA7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New front door and side panel.
 
Cost: £1550

"New front door and side panel fitted Sept 2016. Have used Caledonian for a number of years and always found them to be very professional and good quality workmanship."
 
 
 
 
 
 


Review 3 Oct 2016
Recommended by customer in KA6
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To supply and install Bi-ford doors, building, plumbing and plasterwork as required and timber decking.
 
Cost: £6484

"After using Caledonian Windows & Conservatories Ltd. Twice already for my windows and front door. I had no reservations about asking them to do further work, they didn't disappoint. Delighted again. "
 
 
 
 
 
 


Review 3 Oct 2016
Recommended by customer in KA7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Had new windows installed by Caledonian a number of years ago and were pleased with their work we then decided to have a new orangery. The new style of construction was very different to the conventional conservatory.
 
Cost: £32240

"We were delighted with the orangery. The job from start to finished was very professional the workers were always polite and all seemed to work very well together.The site managing was always available to speak to if we had any issues to be addressed. The orangery was built to our exact specifications and was finished at the agreed time."
 
 
 
 
 
 

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