Caledonian Windows & Conservatories Ltd

13 Old Farm Road
Ayr
South Ayrshire
KA8 9ST

Windows & Doors

Listed under:  Builders, Carpenters & Joiners / Carpentry & Joinery, Conservatories, Doors, Electricians, Garage Doors, Plasterers / Plastering / Renderers / Rendering, Roofers / Roofing, Windows / Window Fitters
92% recommended   Rating 9.3/10
38 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.3 /10 Overall Rating 9.3/10
Based on 38 reviews since 2016
 
 
 
Quality 9.6/10 Quality Rating 9.6
The quality of the work was as expected and agreed

 
Tidy 9.4/10 Tidy Rating 9.4
There was little disruption and the site was left clear and tidy

 
Service 9.2/10 Service Rating 9.2
The team was friendly, helpful, considerate and professional

 
Value 8.8/10 Value Rating 8.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Excellent installation team. Excellent product with major improvement in thermal and accoustic properties to house. "   more
 
" Very satisfied, good job done by the fitters. "   more
 
" We had a few minor problems which were rectified. 1. letterbox was not sealed allowing rain to come in 2.threshold panel had to be replaced due to incorrect fall. 3. door mechanism required to be a...."   more
 
" Happy with work done. The young man, who did the work, was pleasant and helpful and very tidy. Pleased with 10 year guarantee but disappointed that letterbox and handle etc. are only guaranteed for 1...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 95%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 97%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 97%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 97%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

10 2
addressed 2
ago 2
agreed 3
Caledonian 7
cleaned 2
conservatory 2
contact 2
customer 4
customers 2
dates 2
delighted 4
didnt 2
door 6
doors 2
Excellent 8
experience 2
fault 2
finish 4
finished 3
fitted 4
fitters 2
French 2
friendly 3
good 6
great 2
happy 2
helpful 2
informed 2
initial 2
installation 4
issues 2
just 2
letterbox 2
look 2
magnificent 2
man 2
managing 2
mess 2
minor 2
months 2
offered 2
Pleased 3
product 3
professional 5
service 6
tidy 3
windows 7
workmanship 3
workmen 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 11 Nov 2019
Recommended by customer in KA7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £255
 
 
 
 


Review 4 Nov 2019
Recommended by customer in KA7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New windows and doors.
 
Cost: £4400

"Excellent installation team.
Excellent product with major improvement in thermal and accoustic properties to house. "
 
 
 
 
Team:
Jim Gavin
 
 
 


Review 1 Nov 2019
Recommended by customer in KA26
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 1 Nov 2019
Recommended by customer in KA21
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 21 Oct 2019
Recommended by customer in KA12
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Two replacement windows.
 
Cost: £1195

"Very satisfied, good job done by the fitters. "
 
 
 
 
 
 


Review 11 Oct 2019
Recommended by customer in KA8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 6/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I residential front door.
 
Cost: £1200

"We had a few minor problems which were rectified.
1. letterbox was not sealed allowing rain to come in
2.threshold panel had to be replaced due to incorrect fall.
3. door mechanism required to be adjusted a couple of times.
Other wise happy with the door and work. "
 
 
 
 
Team:
Stuart James Burley
 
 
 


Review 30 Sep 2019
Recommended by customer in KA20
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Happy with work done.
The young man, who did the work, was pleasant and helpful and very tidy. Pleased with 10 year guarantee but disappointed that letterbox and handle etc. are only guaranteed for 1 year.
Mrs E Clark. "
 
 
 
 
 
 


Review 23 Sep 2019
Recommended by customer in KA3
 My Age: 50 - 59 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New door fitted and old door taken away.
 
Cost: £1229

"Warm and friendly service from all the team individuals that we were in contact with.
Excellent service
Throughout the whole process.
Thank you for your professionalism and great customer service. "
 
 
 
 
 
 


Review 22 Sep 2019
Recommended by customer in KA7
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 22 Sep 2019
Recommended by customer in KA7
 My Age: 70 + 
 I'm: Female 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New bathroom window installed.
 

"Very helpful representative. Estimate on time.
Date of installation fine.
Very good work force to install new window. cleaned up when finished very satisfied. "
 
 
 
 
 
 


Review 6 Sep 2019
Not Recommended by customer in Ka9
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 4/10
The quality of the work was as expected and agreed
Tidy 4/10
There was little disruption and the site was left clear and tidy
Service 5/10
The team was friendly, helpful, considerate and professional
Value 4/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of new windows (8) and a door.
 
Cost: £5000
 

"Windows & a door fitted with a selection of issues. Whilst Caledonian addressed most, it felt in the end that we were just an inconvenience. There is a difference in opinion between Sales & Joiners, which is misleading. We are pleased with our windows, despite one being fitted with a chip. However we were not pleased with the attention to detail, care & quality of some products. Almost all our trim & sills inside were fitted scratched. Due to the poor look & finish on our bays we were offered oak sills, however they were scratched, but still fitted & deemed acceptable by Caledonian. We are on our 5th door, the 4 prior were marked or had chipped glass. Our door frame cracked twice on the inside & needed replaced. The silicone is poorly finished on all. We now have small black spots forming on some parts of the silicone, despite only fitted 8 months ago. To sum up, if the quality of product, care and workmanship was 100% then there wouldn't have been these issues."
 
 
Team:
Caledonian Windows and Conservatories
 
 
 


Review 2 Sep 2019
Recommended by customer in KA7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removed old roofline and gutters and downpipe replaced as above with white PVC and installed two outside lights.
 
Cost: £2680

"Although starting job over a month late this was no prob. "
 
 
 
 
 
 


Review 15 Aug 2019
Recommended by customer
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Front door.
 
Cost: £1430

"All work was carried out all mess cleaned up workmen very nice. "
 
 
 
 
 
 


Review 31 Jul 2019
Recommended by customer in KA8
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Front door.
 
Cost: £2250
 
 
 
 


Review 26 Jul 2019
Not Recommended by customer in KA7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 5/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitting velux window.
Plastering area round window
Fixing stiff door handle of front door.
 
Cost: £1250

"3 different explanations for stiff door handle
Sending out plasterer on day we said was unsuitable as we were elsewhere in Scotland. "
 
 
 
 
 
 


Review 10 Jul 2019
Recommended by customer in KA13
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement windows and doors for the whole house.
 
Cost: £10434

"Work well done and to our satisfaction. "
 
 
 
 
 
 


Review 3 Jul 2019
Recommended by customer in KA22
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitting 5 new windows plus sliding door to sun porch.
 

"Highly professional and friendly"
 
 
 
 
 
 


Review 26 Jun 2019
Recommended by customer in KA10
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove 100 year old storm doors replace with part glazed french doors at front of house, the old ones let in water when raining.
 
Cost: £1800

"Absolutely delighted with Caledonian's service and the French doors look magnificent and most compatible with our old style cottage (so far gone dry!)"
 
 
 
 
 
 


Review 14 Jun 2019
Recommended by customer in KA10
 My Age: 70 + 
 I'm: Female 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
1. Replace Bathroom window
and
2. French doors
 
Cost: £2355

"Very pleased with French doors and guidance from Ian Hyslop. Our house is nearly 100 yrs old and so it was so important to get the right design for doors. The finish product is truly magnificent. They match our front door also carried out by Caledonian."
 
 
 
 
 
 


Review 6 Jun 2019
Recommended by customer in KA1
 My Age: 60 - 69 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of six windows.
 
Cost: £3180

"Work carried out on time to a high standard by very professional people. Would not hesitate to recommend Caledonian Windows to anyone. "
 
 
 
 
Team:
Jim Alexander Gavin Cairns
 
 
 

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