Horizon (Dumfries) Ltd

5 King Street
Dumfries

DG2 9AN

Windows & Doors

Listed under:  Double Glazing, Fascias, Bargeboards & Soffits, Garage Doors, Gutters / Guttering, UPVC Windows & Doors, Windows / Window Fitters
99% recommended   Rating Horizon (Dumfries) Ltd 9.8/100
129 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 129 reviews since 2015
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" used many times, always excellent work and always friendly, polite helpful"   more
 
" * Timing delayed due to covid."   more
 
" Two very pleasant guys. Maintained social distancing. Job more complex than first thought due to the installation of the original windows many years ago. No extra charge for this. Did the job as quick...."   more
 
" Couldn't recommend highly enough, the work carried out was excellent. Price quoted was what we paid. Excellent service."   more
 
 
About Us



Businesses
login to your control panel
to add your video or text here
     
Customer Reviews
Sort:        

» 7 6 5 4 3 2 1

Budget:  


Review 24 Aug 2021
Recommended by customer in DG1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New front bay window
 
Cost: £1760

"used many times, always excellent work and always friendly, polite helpful"
 
 
 
 
Team:
Barry
 
 
 


Review 21 May 2021
Recommended by customer in DG2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1095

"* Timing delayed due to covid."
 
 
 
 
Team:
Barry John
 
 
 


Review 6 May 2021
Recommended by customer in DG5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Two white PVC casement windows
 
Cost: £850

"Two very pleasant guys. Maintained social distancing. Job more complex than first thought due to the installation of the original windows many years ago. No extra charge for this. Did the job as quickly as they could due to Covid issues."
 
 
 
 
 
 


Review 12 Feb 2021
Recommended by customer in DG1
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New windows and doors fitted throughout house.
 

"Couldn't recommend highly enough, the work carried out was excellent. Price quoted was what we paid. Excellent service."
 
 
 
 
 
 


Review 28 Dec 2020
Recommended by customer in DG2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New windows supplied and fitted
 
Cost: £3195

"Very competative quote very friendly staff.

Excellent quality of work.

We were well informed of all work.

Very tidy workmen.

We are very happy with all work done.

Have recommended to others."
 
 
 
 
Team:
Barry Scott John Mcgarrie
 
 
 


Review 25 Oct 2020
Recommended by customer in DG1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of double glazed windows for bedroom and bathroom.
 
Cost: £750

"We are absolutely thrilled with our new windows.

Our old ones (from another company) were drafty and leaked everytime it rained.

We are actually looking forward to the winter this year knowing that there will be no more drafts or leaks. We chose rosewood outside and white inside which has brightened up our rooms so pleased!"
 
 
 
 
Team:
Barry John
 
 
 


Review 22 Sep 2020
Recommended by customer in DG1
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £915
 
 
 
 


Review 7 Feb 2020
Recommended by customer in DG6
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
14 white PVC cerements 1 combination door and surround.
1 white green composite door and surround.
 
Cost: £7815

"Alex and Barry arrived at the suggested time for 6 days fitting. All floors covered when appropriate.
Work completed as specified daily.
All rubbish removed and left clean and clear daily highly recommend."
 
 
 
 
Team:
Barry Alex
 
 
   Business Reply:

Thank you for you recommendation.
 


Review 27 Jan 2020
Recommended by customer in DG9
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of old windows and doors.
Replacement of 4 windows and 2 doors with new UPVC items
 
Cost: £5740

"All work were carried out to a high standard of fit and finish and very pleased with result."
 
 
 
 
Team:
Alex Barry
 
 
   Business Reply:

Thank you Mr M . Glad you happy with the work .
 


Review 2 Dec 2019
Recommended by customer in D61
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Replace 3 PVC windows
 
Cost: £1260

"Alex came round within an hour of my initial enguiry. When received quote did not try anyone else as was so reasonable.
Windows replaced within one day.
Work done very professional absolutely nothing to clear up afterwards
Very impressed with service
Thank you"
 
 
 
 
 
   Business Reply:

Thank You Sandra. Alex and Barry are very good and always try to leave the place Tidy
 


Review 15 Nov 2019
Recommended by customer in DG1
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of windows.
 

"Excellent service from start to finish from sales and office staff as well as fitting staff. "
 
 
 
 
 
   Business Reply:

Thank you for your comments . Always a pleaseure working for you both
 


Review 4 Nov 2019
Recommended by customer in DG7
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
5 replacement UPVC windows remove chimney sleeve and make Sunroom roof good.
 
Cost: £2479

"From start to finish Alex, Angela and Barry have been wonderful.
Angela kept us informed every step of the way.
Would recommend Horizon do anyone requiring windows and doors. "
 
 
 
 
 
   Business Reply:

Thank you for your feed back Susan. Always a pleasure working with you.
 


Review 28 Oct 2019
Recommended by customer in DG1
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of new bathroom window and removal of old one.
 
Cost: £400

"Great customer service, prompt quick and efficient work. Very tidy work from fitter Barry. "
 
 
 
 
Team:
Barry
 
 
   Business Reply:

Thank you for your kind comments and also for allowing Jimmy Bones to give Barry a wee hand. look forward to see you soon for the rest of your windows.
 


Review 11 Oct 2019
Recommended by customer in DG7
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Installation of 6 new upvc windows.
 

"Minimum intrusion tidy work
Very short delay between order and completion of work.
very pleased with outcome. "
 
 
 
 
 
   Business Reply:

Thank you for your comments. We must apologise for the delay in getting the fitting completed. We have been exceptionally busy over the last few months. Thank you soo much for your patience.
 


Review 21 Aug 2019
Recommended by customer in DG2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit new front door.
 
Cost: £1360

"All staff provided a very friendly and professional service from start to finish. I would highly recommend the company. "
 
 
 
 
Team:
Barry
 
 
   Business Reply:

Thank you so much. We aim to offer a professional and friendly service so its good to hear we are doing that. Call us anytime you need anything
 


Review 29 Jul 2019
Recommended by customer in DG11
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of 3 doors.
 
Cost: £3500

"Very happy with the service and the quality of the work. "
 
 
 
 
 
   Business Reply:

Thank you Mr McG. We do aim to please. Call us anytime
 


Review 8 Jul 2019
Recommended by customer in DG2
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit white pvc casement window clear low and argon tuff glass.
 
Cost: £565

"I would recommend to anybody considering replacing windows doors etc. "
 
 
 
 
 
   Business Reply:

Thank you so much Mr & Mrs S. Look forward to see you both soon
 


Review 18 Jun 2019
Recommended by customer in DG1
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 new double glazed windows.
 
Cost: £1260

"Good friendly professional
Office staff
Quote
Work
"
 
 
 
 
 
   Business Reply:

Thank You Mrs S
It has been a pleasure If you need anything further please do not hesitate to contact us.
 


Review 17 Jun 2019
Recommended by customer in DG1
 My Age: 70 + 
 I'm: Female 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Alex Barrie
 
 
   Business Reply:

Thank you for returning the survey with high Ratings.
 


Review 3 Jun 2019
Recommended by customer in DG1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit bay window PVC
 
Cost: £1100

"Currently getting some works done to my house. These tradesmen were excellent no messing around. Price given and informed if I was interested to contact them. Much better than being 'chased up'. Price given - work done and absolutely 'no hassle'. Unlike some of the 'other tradesmen'.
Friendly, helpful, tidy and knowledgeable. "
 
 
 
 
 
   Business Reply:

Thank you very much. As a small local company your review is very much appreciated. Our whole team try very hard to please.
 

Back to top

» 7 6 5 4 3 2 1