Horizon (Dumfries) Ltd

5 King Street
Dumfries

DG2 9AN

Windows & Doors

Listed under:  Double Glazing, Fascias, Bargeboards & Soffits, Garage Doors, Gutters / Guttering, UPVC Windows & Doors, Windows / Window Fitters
99% recommended   Rating 9.8/10
111 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 111 reviews since 2015
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Currently getting some works done to my house. These tradesmen were excellent no messing around. Price given and informed if I was interested to contact them. Much better than being 'chased up'. Price...."   more
 
" I am very pleased with my new door. It enhances the lounge. The men were very professional, and pleasant a very tidy job, well done. Thanks. "   more
 
" Great!"   more
 
" Wonderful service and quality. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 97%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 95%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 97%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 99%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 97%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Alex 2
answered 3
aspects 4
Barry 3
building 3
business 3
class 5
Clean 5
communication 4
definitely 3
Delighted 7
door 7
doors 3
efficient 7
excellent 31
family 4
finish 9
fitted 5
Fitter 3
fitters 4
fitting 3
Friendly 17
friends 3
good 16
Great 5
happy 10
helpful 13
highly 7
Horizon 11
just 3
neat 3
pleasant 5
pleased 9
polite 5
product 3
professional 9
quality 10
queries 3
recommend 12
recommended 3
round 4
service 23
standard 7
team 5
Thanks 3
tidy 14
window 3
windows 8
workmanship 8
workmen 7
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 17 Jun 2019
Recommended by customer in DG1
 My Age: 70 + 
 I'm: Female 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Alex Barrie
 
 
 


Review 3 Jun 2019
Recommended by customer in DG1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit bay window PVC
 
Cost: £1100

"Currently getting some works done to my house. These tradesmen were excellent no messing around. Price given and informed if I was interested to contact them. Much better than being 'chased up'. Price given - work done and absolutely 'no hassle'. Unlike some of the 'other tradesmen'.
Friendly, helpful, tidy and knowledgeable. "
 
 
 
 
 
 


Review 2 Jun 2019
Recommended by customer in DG2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement patio door (internal)
 
Cost: £1195

"I am very pleased with my new door. It enhances the lounge. The men were very professional, and pleasant a very tidy job, well done.
Thanks. "
 
 
 
 
Team:
Alex Mchallum Barry
 
 
 


Review 23 May 2019
Recommended by customer in DG2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement windows.
 
Cost: £1100

"Great!"
 
 
 
 
Team:
Barry Alec
 
 
 


Review 12 Apr 2019
Recommended by customer in DG2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement door and window.
 
Cost: £1165

"Wonderful service and quality. "
 
 
 
 
Team:
Barry
 
 
 


Review 5 Apr 2019
Recommended by customer in DG2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Sunroom
 
Cost: £10500

"First class work
First class workmen
First class finish. "
 
 
 
 
 
   Business Reply:

Thank You for your kind words we are always aim to please . Thanks again
 


Review 26 Mar 2019
Recommended by customer in DG2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit 2 PVC sash and case windows and 2 NC dormer windows (sash and case), including fixed angled side windows and fascia boards/guttering.
 
Cost: £6750

"Excellent Company to deal with high quality windows and workmanship. Window fitters were friendly and helpful and very tidy."
 
 
 
 
 
   Business Reply:

Thank you Mrs S
 


Review 21 Mar 2019
Recommended by customer in DG1
 My Age: 60 - 69 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of 2 no. Existing windows. Supply and fitting 2 no. Double glazed casement windows.
 
Cost: £775

"Carefully - prepared estimate with alternatives. Rapid survey, delivery and fitting by very competent and neat fitters. "
 
 
 
 
 
   Business Reply:

Thank You
 


Review 4 Mar 2019
Recommended by customer in DG1
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fit 3 windows and 2 doors
 
Cost: £3215

"Very pleased with the work Horizon done.
All staff are friendly, Professional and we couldn't fault them.
We won't go elsewhere in future.
Will be recommending them to friends and family."
 
 
 
 
 
   Business Reply:

Thank You We are delighted you are so pleased.
 


Review 1 Mar 2019
Recommended by customer in DG2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement windows
 
Cost: £1210

"Excellent from start to finish. "
 
 
 
 
Team:
Barry Jason
 
 
   Business Reply:

Thank you
 


Review 17 Dec 2018
Recommended by customer in DG1
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 15 Nov 2018
Recommended by customer in DG7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 New doors fitted, front and back.
 

"2nd job of Horizon have done for us - cannot recommend them highly enough. "
 
 
 
 
 
   Business Reply:

Always a pleasure Mr B. Thank You for your loyalty
 


Review 31 Oct 2018
Recommended by customer in DG7
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of two timber sash and case windows with white UPVC tilt and turn windows.
 
Cost: £740
 
 
Team:
Alec
 
 
 


Review 28 Aug 2018
Recommended by customer in DG1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New pvc front door.
 
Cost: £830
 
 
 
 


Review 20 Aug 2018
Recommended by customer in DG1
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New windows to front and side of house. New front door and side panel.
 
Cost: £3000

"Job well done, in good time."
 
 
 
 
 
   Business Reply:

Thank You
 


Review 27 Jun 2018
Recommended by customer in DG7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fitting exterior door.
 
Cost: £820
 
 
 
 


Review 11 Jun 2018
Recommended by customer in DG1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
1x french door clear low and lift glass PVC trim both sides.
 

"Excellent service and workmanship."
 
 
 
 
Team:
Alex Barry
 
 
   Business Reply:

Thank You
 


Review 29 May 2018
Recommended by customer in DG1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Bedroom and bathroom double glazed windows replaced.
 
Cost: £750

"As always work completed in a professional and efficient manner.
Fitter very polite and tidy.
Nothing was too much trouble."
 
 
 
 
 
   Business Reply:

Always a pleasure to see you and work with you . Thank you for your loyal Custom.
 


Review 18 Apr 2018
Recommended by customer in DG11
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 Kitchen.
1 Small utility window.
1 Composite front door.
1 Combination back door.
 
Cost: £3015

"We approached Horizon (Dumfries) Ltd to get a quote on replacing our very out of date windows and doors.
Alex listened to our needs and advised us on what would be suitable.
Barry the joiner was just fantastic.
He worked his socks off in the bitter cold and never complained.
We will definitely use this company again."
 
 
 
 
Team:
Alex Barry
 
 
   Business Reply:

Thank You so much for your custom and kind words. I have passed your comments on to all involved.
 


Review 3 Apr 2018
Recommended by customer in DG1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit PVC double doors to conservatory.
 

"Excellent service.
Delighted with quality of workmanship and cost."
 
 
 
 
Team:
Alex Barry
 
 
   Business Reply:

Thank you. We are so pleased that you are happy with everything .
 

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