Horizon (Dumfries) Ltd

5 King Street
Dumfries

DG2 9AN

Windows & Doors

Listed under:  Double Glazing, Fascias, Bargeboards & Soffits, Garage Doors, Gutters / Guttering, UPVC Windows & Doors, Windows / Window Fitters
99% recommended   Rating Horizon (Dumfries) Ltd 9.8/100
139 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
 9.8 /10 Overall Rating 9.8/10
Based on 139 reviews since 2015
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed
 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy
 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional
 
Value 9.8/10 Value Rating 9.8
The price represents value for money
 
 
 
Recent Reviews 
 
" Barry from Horizon did a great job to repair the small leaks from our Conservatory Roof. He took time to identify where the leaks were coming from and how best to stop them. He did a great job and le...."   more
 
" Friendly, helpful people who worked to a high standard. "   more
 
" I used Horizon 5 years ago, and was very impressed by their high standard of work. This time they surpassed my expectations and did a fantastic job. They worked tirelessly all day and completed all th...."   more
 
" The boys worked efficiently, quickly and were exceptionally tidy workers! very friendly team all round! The whole process was simple and straight forward! Would recommend 100%"   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 98%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 95%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 98%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 99%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 98%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 3
Alex 6
answered 3
anybody 3
arrived 3
aspects 4
Barry 8
best 3
building 3
business 3
class 5
clean 7
CLear 3
communication 4
definitely 3
Delighted 7
door 7
doors 5
efficient 9
Excellent 37
family 4
finish 14
fitted 6
fitter 4
Fitters 4
fitting 5
Friendly 24
friends 3
future 3
good 18
great 7
happy 12
helpful 15
highly 11
Horizon 16
pleasant 7
pleased 12
polite 6
professional 13
quality 12
Quote 6
recommend 22
round 6
Service 30
standard 10
team 7
tidy 20
Windows 15
workmanship 8
workmen 8
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 2 Jul 2025
Recommended by customer in DG1
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Fitting new letter box and repairing leaks to Conservatory Roof

"Barry from Horizon did a great job to repair the small leaks from our Conservatory Roof. He took time to identify where the leaks were coming from and how best to stop them. He did a great job and left everything clean and tidy.
Would recommend Horizon and would use them again"
 
 
Team:
Barry
 
 
 

Review 20 May 2024
Recommended by customer in DG1
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Replacement window in store room.
New front door and side panel.
 

"Friendly, helpful people who worked to a high standard. "
 
 
 
 
 
 

Review 10 Oct 2022
Recommended by customer in DG12
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Fit double glazing units to front of house. 2-bedroom windows and bay window in front door and fit cat flap, repair hole in soffits and change door handle.
 

"I used Horizon 5 years ago, and was very impressed by their high standard of work. This time they surpassed my expectations and did a fantastic job. They worked tirelessly all day and completed all the work by 4 PM.
I had worried about the work damaging the rough cast and they worked with such precession that not even a people was dislodged.
I could not recommend Horizon highly enough. Many thanks. Also Darey and the team.
"
 
 
 
 
 
 

Review 23 Sep 2022
Recommended by customer in DG1
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replace current windows with new ones (x7)
 

"The boys worked efficiently, quickly and were exceptionally tidy workers! very friendly team all round!
The whole process was simple and straight forward!
Would recommend 100%"
 
 
 
 
Team:
John Barry Ryan
 
 
 

Review 26 Jul 2022
Recommended by customer in DG2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
One casement window in white PVC. Clear low and Argon 28mm glass unit fire esc hinges white non locking handle.
 

"Very satisfied with the work done. Quote give the service was the best every aspect of the work and cost explained in detail could not be more pleasing. Will recommend Alex 7 Barry if any one I know that are getting windows fitted."
 
 
 
 
Team:
Alex Barry
 
 
 

Review 6 Jul 2022
Recommended by customer in DG5
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replace and fit three windows and remove all old windows.
 

"Excellent experience from start to finish. CLear and informative first measure and quote. Second measurement check done which is always a good sign.
The two men who carried out the work were pleasant and got on with the work in a professional and tidy way.
All was cleaned up spic and span.
Well done to all at Horizon Windows."
 
 
 
 
Team:
Enid Sutcliffe
 
 
 

Review 24 Jun 2022
Recommended by customer in DG2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
4x double glazed windows also PVC sills fitted
 

"Would recommend Horizon in Dumfries and will be getting them again for future work."
 
 
 
 
 
 

Review 27 Apr 2022
Recommended by customer in DG2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Supply and fit two doors
 

"What can I say, the whole job were done in one day, no mess just a brilliant job by both men.
10/10"
 
 
 
 
Team:
Barry John
 
 
 

Review 25 Apr 2022
Recommended by customer in DG2
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Supply and fit PVC front door
 

"Work was completed satisfactorily"
 
 
 
 
 
 

Review 21 Feb 2022
Recommended by customer in DG2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Change of windows
 

"Second time we use this company, they are very efficient, friendly and reliable."
 
 
 
 
 
 

Review 24 Aug 2021
Recommended by customer in DG1
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
New front bay window
 

"used many times, always excellent work and always friendly, polite helpful"
 
 
 
 
Team:
Barry
 
 
 

Review 21 May 2021
Recommended by customer in DG2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"* Timing delayed due to covid."
 
 
 
 
Team:
Barry John
 
 
 

Review 6 May 2021
Recommended by customer in DG5
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Two white PVC casement windows
 

"Two very pleasant guys. Maintained social distancing. Job more complex than first thought due to the installation of the original windows many years ago. No extra charge for this. Did the job as quickly as they could due to Covid issues."
 
 
 
 
 
 

Review 12 Feb 2021
Recommended by customer in DG1
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
New windows and doors fitted throughout house.
 

"Couldn't recommend highly enough, the work carried out was excellent. Price quoted was what we paid. Excellent service."
 
 
 
 
 
 

Review 28 Dec 2020
Recommended by customer in DG2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
New windows supplied and fitted
 

"Very competative quote very friendly staff.

Excellent quality of work.

We were well informed of all work.

Very tidy workmen.

We are very happy with all work done.

Have recommended to others."
 
 
 
 
Team:
Barry Scott John Mcgarrie
 
 
 

Review 25 Oct 2020
Recommended by customer in DG1
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replacement of double glazed windows for bedroom and bathroom.
 

"We are absolutely thrilled with our new windows.

Our old ones (from another company) were drafty and leaked everytime it rained.

We are actually looking forward to the winter this year knowing that there will be no more drafts or leaks. We chose rosewood outside and white inside which has brightened up our rooms so pleased!"
 
 
 
 
Team:
Barry John
 
 
 

Review 22 Sep 2020
Recommended by customer in DG1
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
 
 
 
 

Review 7 Feb 2020
Recommended by customer in DG6
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
14 white PVC cerements 1 combination door and surround.
1 white green composite door and surround.
 

"Alex and Barry arrived at the suggested time for 6 days fitting. All floors covered when appropriate.
Work completed as specified daily.
All rubbish removed and left clean and clear daily highly recommend."
 
 
 
 
Team:
Barry Alex
 
 
   Business Reply:
Thank you for you recommendation.
 

Review 27 Jan 2020
Recommended by customer in DG9
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Removal of old windows and doors.
Replacement of 4 windows and 2 doors with new UPVC items
 

"All work were carried out to a high standard of fit and finish and very pleased with result."
 
 
 
 
Team:
Alex Barry
 
 
   Business Reply:
Thank you Mr M . Glad you happy with the work .
 

Review 2 Dec 2019
Recommended by customer in DG1
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Replace 3 PVC windows
 

"Alex came round within an hour of my initial enguiry. When received quote did not try anyone else as was so reasonable.
Windows replaced within one day.
Work done very professional absolutely nothing to clear up afterwards
Very impressed with service
Thank you"
 
 
 
 
 
   Business Reply:
Thank You Sandra. Alex and Barry are very good and always try to leave the place Tidy
 
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