Carlisle Window Systems Ltd

Martin West, 19 Stephenson Road
Durranhill Industrial Estate
Carlisle
CA1 3NU

Windows & Doors

Listed under:  Doors, Fascias, Bargeboards & Soffits, Glass / Glazier / Glazing, UPVC Windows & Doors, Window Repairs, Windows / Window Fitters
100% recommended   Rating 9.6/10
35 reviews since 2018
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 35 reviews since 2018
 
 
 
Quality 9.7/10 Quality Rating 9.7
The quality of the work was as expected and agreed

 
Tidy 9.4/10 Tidy Rating 9.4
There was little disruption and the site was left clear and tidy

 
Service 9.6/10 Service Rating 9.6
The team was friendly, helpful, considerate and professional

 
Value 9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The planing was well explained by Martin ,and the fitting was of a very Good standard will be using them again."   more
 
" Finished Job was good, improved consideration of client belongings would help tools on bed etc. Even if it was covered. "   more
 
" The work carried out from start to Finnish was excellent,the window fitters were very pleasant and tidy. After the completion of the work time was spent going round all the work to make sure that I wa...."   more
 
" Everything was great from start to finish. Tidy work and great before and after service. Very friendly and relaxed transaction. Highly recommended."   more
 
About Us


Carlisle Window Systems manufacture and supply our own extensive range of pvcu windows, doors, Fascias/ soffits, warm Roof systems & conservatories.
Our local sales rep Martin West, lives and is based in Dumfries covering D & G. Martin has been in the pvc industry for 27 years and would love to help you with anything you may need.
He can be contacted directly on 07872015425 or martin@carlislewindows.co.uk
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 97%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 97%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 4
Carlisle 9
cleaned 3
door 10
doors 5
dust 3
efficient 3
excellent 9
experience 4
explained 8
extremely 4
fantastic 3
finish 7
Finished 3
Fitted 6
fitters 8
fitting 4
friendly 7
future 3
Good 10
great 10
happy 7
helpful 7
highly 6
initial 3
installation 3
issues 3
just 4
Martin 12
options 3
pleased 3
polite 4
process 3
product 4
professional 8
quality 7
reasonably 3
recommend 11
replaced 3
sales 3
salesman 5
service 13
sheets 3
standard 4
sure 3
Systems 6
team 4
tidy 6
Window 10
windows 13
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 19 Jul 2019
Recommended by customer in DG5
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New front door and frame work also new french doors

"The planing was well explained by Martin ,and the fitting was of a very Good standard will be using them again."
 
 
Team:
Salesman Martin fitters- Darren and Graeme
 
 
 


Review 11 Jul 2019
Recommended by customer in DG5
 My Age: 40 - 49 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 6/10
There was little disruption and the site was left clear and tidy
Service 7/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fit new double glazed windows.
 
Cost: £3000

"Finished Job was good, improved consideration of client belongings would help tools on bed etc. Even if it was covered. "
 
 
 
 
 
 


Review 8 Jul 2019
Recommended by customer in DG1
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Windows and doors fitted to house
 
Cost: £2800
 

"The work carried out from start to Finnish was excellent,the window fitters were very pleasant and tidy. After the completion of the work time was spent going round all the work to make sure that I was happy.l would highly recommend this company to anyone wishing to get there windows and doors done.

Thank you for an excellent tidy job"
 
 
 
 


Review 5 Jul 2019
Recommended by customer in DG27
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
On time, professional service. Clean and polite workforce. Highly recommend.

"Everything was great from start to finish. Tidy work and great before and after service. Very friendly and relaxed transaction. Highly recommended."
 
 
Team:
Martin West and the 2 men were top class.
 
 
 


Review 20 Jun 2019
Recommended by customer in DG12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We got 9 windows and 2 doors put in.
 
Cost: £4975
 

"I was very satisfied with all the work done, and the workmen were very pleasant"
 
 
Team:
Ian, Michael and Iam sorry i can`t remember the other guy name, he was polish.
 
 
 


Review 20 Jun 2019
Recommended by customer in DG2
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply & Install new windows
 
Cost: £4000
 

"Service was excellent from quotation to installation. Will continue to use this company and recommend to others in the future. No issues at all."
 
 
Team:
Martin West
 
 
 


Review 19 Jun 2019
Recommended by customer in DG1
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supplied and fitted 10 x windows, double glazed. 2 x doors (front and back). Replaced all fascias, soffits, gutters and down pipes.

"Would highly recommend. Excellent quality of service and product. Offered clear explanation of work involved and timescale. Job finished on time and to a high standard."
 
 
Team:
Martin West (Sales). John and Marius (Installation team)
 
 
 


Review 4 Apr 2019
Recommended by customer in CA13
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New composite front door
 
Cost: £950
 

"Excellent service ,everything explained,work carried out earlier than estimated and workers cleaned up,have used company before felt happy with their service."
 
 
Team:
Salesman martin,sorry not sure of others
 
 
 


Review 22 Feb 2019
Recommended by customer in DG16
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 7/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
if the work down in the comming month is as good as last time it is first class

"Thay Fitted a Door last year for me so that is why i have gone back to them for they to replace my windows and second door"
 
 
 
 


Review 5 Feb 2019
Recommended by customer in DG2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Composite Door Fitted
 
Cost: £1000
 

"Friendly , efficient service. Sales helpful and patient with regards to choosing product. Workmanship of excellent quality, very thorough and joiner did not rush job and kept me informed of what was being done making sure i was happy with what he was doing. Admired and commented on by neighbours who wld now happily use the company."
 
 
Team:
Martin West (sales) & Artur (fitting)
 
 
 


Review 27 Nov 2018
Recommended by customer in DG6

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of 4 windows

"We are very pleased with the service provided by Carlisle Window Systems. The advice given by Martin their sales representative was very helpful in guiding our choice of window design. They came when they said they would and completed the work on time. The windows now installed look great and keep out the drafts."
 
 
 
 


Review 19 Nov 2018
Recommended by customer in DG1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I recently had a bathroom window replaced by this company.
 
Cost: £235
 

"I recently had a bathroom window replaced by Carlisle Windows System. From start to finish it was professionally, quickly and expertly carried out. Martin West measured and gave me a price, he explained that someone else would come to see what was needed for the job and after that the window was made and ready for fitting. The fitter was a really nice friendly guy called Arturo and he was a perfectionist when fitting the window. I would certainly recommend this company as trustworthy, reasonably priced and with good products and will use again in the future."
 
 
Team:
Martin West and Arturo
 
 
 


Review 8 Nov 2018
Recommended by customer in DG1
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 5 Nov 2018
Recommended by customer in DG2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Carlisle Window Systems Ltd have just replaced all the windows With new white PVC and a Black composite textured front door.
 
Cost: £5500
 

"Carlisle Window Systems Ltd have just replaced all the windows and the front door on our house. Firstly we feel that we got a very good deal for 15 Windows and a new front door. We choose white PVC with black wood textured facia on the Windows. Which look amazing. We choose a black wood effect composite door with silver furniture. Everyone has commented on how fabulous it looks. The house looks amazing we hadn't realised how run down we looked from outside.
It has made a huge difference to the traffic noise which has been reduced. And the house feels much warmer.
Martin from CWS was great, very knowledgeable and helped us choose what would work with our style of house. He explained the process and time scale. Once the order was placed everything happened as planned. The survey and measurements taken. Then we waited a few weeks for all the windows to be made. Then a date was booked. They told us how long the job would take, who was coming and what time scale they had. Three and a half days later the job was done.
I was very very impressed with the two fitters that came . They made sure dust sheets went down to protect carpets and floors. They were very well mannered and polite. They cleaned up as they went along, and made sure everything was back in its right place and tidy before they left for the day. The even took all the old windows away to recycle them. And swept the front drive way . I would highly recommend this firm to family and friends. A fantastic job extremely well done. Thank you CWSLTD."
 
 
Team:
Martin Craig and Dave
 
 
 


Review 2 Nov 2018
Recommended by customer in DG10
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Rear door fitted
 
Cost: £550
 

"Very happy with the service received from start to finish. Martin was very knowledgeable, friendly and able to talk to through our differing options. The ordering process was simple and the door arrived when stated.

During the fitting, the team were very professional, kept the work area clean and tidy and the quality of work and finish was excellent.

Overall, very happy actually ordering other doors form Carlisle Window Systems based on this first experience.

Ally Cameron"
 
 
Team:
Martin West
 
 
 


Review 29 Oct 2018
Recommended by customer in DG7
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
13 upvc windows and 1 patio door supplied and fitted
 
Cost: £11000
 

"13 windows and 1 patio door fitted by the 2 fitters over 2 days.
Fantastic results, very professional and friendly, no mess.
Great service from salesman Martin in the lead up to placing the order. Very helpful, always willing to help. No hassles, no nonsense, great value for money. Can only recommend Carlisle Window Systems Ltd."
 
 
Team:
Martin, Mike & Mark
 
 
 


Review 29 Oct 2018
Recommended by customer in DG7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Back door, window and ali bi-fold doors fitted.
 
Cost: £5500
 

"From start to finish this was a professional team.
The initial meeting with the salesman went well and I was put at ease straight away and there was no pressure to buy.
After ordering (4/5 weeks later) the team sent a person to measure and this was again done very professionally as all doors and windows fitted excellently when fitted.
When the team of fitters arrived they were very punctual, carried out a great job and tidied up after themselves.
I have no complaints
"
 
 
 
 


Review 28 Oct 2018
Recommended by customer in DG2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement inner front door with side and top panels. Replacement of failed glass and cassette on main front door(The door was previously supplied by another installer)

"Excellent job good quality materials. On completion there was absolutely nothing for me to do work area completely tidied you wouldn't have known they had been."
 
 
 
 


Review 24 Oct 2018
Recommended by customer in DG12
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
4 new windows put in
 
Cost: £1574
 

"Great work from first consultation to finish of the windows. Extremely pleased with the price and the finished result"
 
 
Team:
Martin
 
 
 


Review 26 Sep 2018
Recommended by customer in DG2
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply & fit 3 no replacement external doors.
 
Cost: £1900
 

"Process from estimate to installation was great. Minor defects but dealt with very reasonably. Happy with price and product and would recommend to others."
 
 
Team:
Martin West
 
 
 

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