Carlisle Window Systems Ltd

Martin West, 19 Stephenson Road
Durranhill Industrial Estate
Carlisle
CA1 3NU

Windows & Doors

Listed under:  Doors, Fascias, Bargeboards & Soffits, Glass / Glazier / Glazing, UPVC Windows & Doors, Window Repairs, Windows / Window Fitters
100% recommended   Rating Carlisle Window Systems Ltd 9.7/100
60 reviews since 2018
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 60 reviews since 2018
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy 9.6/10 Tidy Rating 9.6
There was little disruption and the site was left clear and tidy

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" From the salesman to the installers all very efficient and very tidy . Excellent job all done very quickly, would definitely recommend to a friend. Absolutely delighted with our new conservatory bri...."   more
 
" Top quality service clean tidy installation and very reasonably priced would recommend"   more
 
" Lovely dealing with CWS, from going through the brochure to installation. although covid put the wait time for installation to nearly a year. Our windows and doors look amazing. The men that came t...."   more
 
" The windows and doors in our Victorian red sandstone house. The original windows were single glazed and rotten. We initially asked Carlisle Windows to quote to replace the rotten single glazed windo...."   more
 
 
About Us


Carlisle Window Systems manufacture and supply our own extensive range of pvcu windows, doors, Fascias/ soffits, warm Roof systems & conservatories.
Our local sales rep Martin West, lives and is based in Dumfries covering D & G. Martin has been in the Upvc industry for 27 years and would love to help you with anything you may need.
He can be contacted directly on 07872015425 or martin@carlislewindows.co.uk
     
Customer Reviews
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Review 21 Jan 2022
Recommended by customer in DG1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace conservatory. Old Woden conservatory replaced with pvc same dimensions

"From the salesman to the installers all very efficient and very tidy .
Excellent job all done very quickly, would definitely recommend to a friend.
Absolutely delighted with our new conservatory bring on the sunshine 🌞"
 
 
Team:
Martin, John .
 
 
 


Review 25 Aug 2021
Recommended by customer in DG14
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New windows and doors
 
Cost: £4891
 

"Top quality service clean tidy installation and very reasonably priced would recommend"
 
 
Team:
Michael and Chris
 
 
 


Review 25 Aug 2021
Recommended by customer in Dg1
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full 3 bedroom terraced house windows and doors
 
Cost: £4985
 

"Lovely dealing with CWS, from going through the brochure to installation.
although covid put the wait time for installation to nearly a year.
Our windows and doors look amazing.
The men that came to fit them were brilliant came in done their job to a high standard and left the place spotless. Will definitely recommend the company."
 
 
Team:
Martin, michael Chris
 
 
 


Review 17 Aug 2021
Recommended by customer in DG12
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal and installation of replacement windows for the Attick floor

"The windows and doors in our Victorian red sandstone house. The original windows were single glazed and rotten. We initially asked Carlisle Windows to quote to replace the rotten single glazed windows on the ground floor but their quotation was so competitive we decided to replace all doors and windows in the house over 3 stages.

The project is now completed and we are delighted with the finish which cannot be distinguished from our neighbour who still has the original sash windows installed. Local by passers have commented on the level of improvement and two have requested the contact details for Carlisle Windows with one complete stranger knocking on the door to get the contact details.

Initial measurement were taken, and a few days later checked by the supervisor and the installation took place once the windows had been made in Carlisle Windows factory.

The whole process including the erection of scaffolding was taken without any fuss and very professionally. The workforce were on time, extremely flexible working around us, they explained carefully what they were doing, and at the end of the day the fitters cleaned up. A premium service.

We are so pleased with the quality of service that my son has decided to replace all windows in his house."
 
 
Team:
Sorry I cannot remember
 
 
 


Review 3 Aug 2021
Recommended by customer in Dg12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Windows
 
Cost: £4500
 

"Due to Covid we had a little longer to wait as anticipated but that’s the same with everything, as we are over the border in Scotland !! The guys that came were well mannered hard working an explained every procedure……. I was really impressed with there ability to tidy up behind themselves. I will definitely recommend them to friends & family as my windows look amazing & the finishing inside (all white) makes each room look so much brighter……. More than happy customer……. Thank you Carlisle Window Systems Ltd"
 
 
Team:
Martin West who sold us the windows & Pawel and Shane the fitters
 
 
 


Review 4 Jul 2021
Recommended by customer in DG2

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement double glazing.
 
Cost: £3800
 

"The company were very professional, from the sales through to the fitting and kept us updated through the delays caused by covid lockdown and restrictions.

The fitters were excellent and ensured that they tidied up after each day."
 
 
Team:
Salesman - Martin West and 2 fitters.
 
 
 


Review 27 Jan 2021
Recommended by customer in DG12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace 2 dormer windows, soffits and guttering round these windows. Two happy workmen who were pleasant and efficient.

"I was working when the scaffolding was erected and when the fitters came. I was happy to leave them to get on with the work. I saw them before they left. Fitters were efficient and helpful; giving advice where needed. They tidied up after themselves each day and took all rubbish away with them.
Scaffolding had to be put up around a small conservatory; this was put up and taken down without any fuss or problems."
 
 
 
 


Review 16 Oct 2020
Recommended by customer in DG12
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Windows fitted to the back of the bungalow

"From start to finish everything went really well from choosing the windows to getting them fitted the workmen left the place spotless with no damage to the interior walls so no redecoration required I was very happy with the quality and professionalism of the company"
 
 
 
 


Review 9 Mar 2020
Recommended by customer in DG11
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Three windows and front door replaced by Carlisle Window systems to bungalow .
 
Cost: £2419
 

"We were very pleased with Carlisle Window Systems , Martin was helpful and reliable ,we were aware of the visit for the survey and the rest just slotted in , it can be regarded as an efficient company ."
 
 
Team:
Martin West
 
 
 


Review 2 Jan 2020
Recommended by customer in DG1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of rotting wooden fascia on my garage with new UPVC.
 
Cost: £869
 

"Having dealt previously with Martin West, I was confident in his ability to see that everything would be handled professionally. The delay before the work began was a little longer than anticipated, but not seriously so. The only thing that went slightly wrong was that the company that had been sub-contracted to provide scaffolding for the work to be carried out failed to remove it and I had to contact CWS to get them to remind the sub-contractor. But the job itself was completed entirely to my satisfaction and I would have no hesitation in recommending CWS to a potential customer."
 
 
Team:
Martin West
 
 
 


Review 18 Dec 2019
Recommended by customer in DG11
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove and replace three windows and patio door leading to conservatory.
 
Cost: £1600
 

"This was the third time I had used Carlisle windows to update existing windows and doors. On each occasion the work was completed to the highest standard by professional, hard working and friendly fitting teams. The service from estimating to completion was smooth and gave me the confidence to use the company having been caught out by another which declared bankruptcy 24 hours after taking my deposit. I have no hesitation in highly recommending Carlisle Windows to prospective purchasers."
 
 
Team:
Sorry, can’t remember
 
 
 


Review 18 Dec 2019
Recommended by customer in DG10
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of three large upstairs dormer windows with front and side aspects.
 
Cost: £7500
 

"The whole project was professionally managed to provide replacement windows completely as I the customer wanted, to the agreed price, specification and timescale. The company staff involved knew exactly each of their roles in the process, from the sales representative to the tradesmen carrying out the work to the managers supervising the squad. The price for the work was very competitive as might have been expected from a local firm compared with a national organisation with its vastly greater overheads."
 
 
 
 


Review 16 Dec 2019
Recommended by customer in DG1
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I purchased a new front and back door including installation.
 
Cost: £2800
 

"I have had dealings with Martin a few times over the last 10 years and when I knew he worked for Carlisle window systems I knew he was someone I could trust to give me the best advice and quote me fairly for the work I’d requested. I wasn’t at home when the work was taking place to replace my front and back door but when I came home from work I couldn’t tell they had been. Everything was left really tidy and there was very little disruption to my wife and young children who were at home while the doors were being replaced my wife said the guys were done within a few hours and made sure to leave the house tidy with all their mess being cleaned up before they left. Very happy with the work, thanks again to Martin and Carlisle window systems."
 
 
Team:
Martin West
 
 
 


Review 16 Dec 2019
Recommended by customer in ML2
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To measure make and install 8 windows to my detached property.
 
Cost: £4500
 

"From initial telephone call with Martin then his prompt visit to measure and explain the process to being kept up to date with expected installation date and then Ian Kidd arrived and installed the windows to an extremely high standard and in every timely manner. No mess. No problems and very pleasant throughout. Great service and highly recommend CWS to everyone."
 
 
Team:
Martin West, Ian Kidd
 
 
 


Review 16 Dec 2019
Recommended by customer in Dg10
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement windows in a very old property
 
Cost: £2421
 

"From the initial visit by the company (Martin West) where I was given examples of the different windows I could have, to the end result, I have been more than delighted. The workmanship was excellent. They were polite and professional and I would recommend them in a heartbeat."
 
 
Team:
Martin West
 
 
 


Review 16 Dec 2019
Recommended by customer in DG5
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of porch
 
Cost: £2900
 

"My porch was rotting away, rain was coming in and slugs came in to eat the rot. I had three quotes from local builders and tried a quote from Carlisle Windows and to my amazement they was the cheapest and I knew that if something went wrong they would still be there for years to come. Two very polite fitters came propped up the roof and fitted the new porch, it took 2 days, they fitters was very polite and really hard working and they also cleaned up after themselves, the porch now look superb, I would totally recommend Carlisle windows, every thing from the initial visit by martin who gave me the quote to the finished product, I would give them 10/10."
 
 
 
 


Review 5 Dec 2019
Recommended by customer in DG14
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacing old double glazing windows for new ones.
 
Cost: £4600
 

"Carlisle window systems were professional, prompt and did a great job. They tidied up after themselves and kept me informed as they worked. I would have no hesitation about recommending them to anybody. Their prices were very competitive and their workers friendly and helpful."
 
 
Team:
Martin West
 
 
 


Review 26 Nov 2019
Recommended by customer in DG2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of mahogany bow window with upvc rosewood effect bow window.
 
Cost: £1560
 

"The process from start to finish was hassle free and gave us the outcome expected.
The price was very competitive.
Would have no hesitation in recommending to others.
"
 
 
Team:
Martin West plus others
 
 
 


Review 4 Nov 2019
Recommended by customer in CA3
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Replacement windows.
 
Cost: £3000

"Will probably use the firm again for more replacement windows in the future. "
 
 
 
 
 
 


Review 25 Oct 2019
Recommended by customer in DG11
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New windows throughout the house including specialised acoustic glass in one room and a door.
 
Cost: £3100
 

"From the very first call to the company they were friendly and extremely professional and helpful.
They sent Martin to initially review what we wanted and to provide a costing. He was the most helpful and informative representative for a window company we have ever met. There was no time wasting, stupidly high quotes that are then discounted after talking to the manager. Martin offered excellent advice and really understood the business without giving pointless jargon. The advice was first class and an excellent quote was given on the spot without the usual you have to sign today rubbish.
We agreed to go ahead and the company called to arrange an engineer for final measuring, again a friendly and professional outcome.
The windows were installed within the time estimated to a very high standard and the product was exceptional quality, especially pleased with the suggested acoustic glass in the main bedroom that really has cut external noise out. Highly recommended company that delivers a service that is both a high standard and a fair price."
 
 
Team:
Martin
 
 
 

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