Carlisle Window Systems Ltd

Martin West, 19 Stephenson Road
Durranhill Industrial Estate
Carlisle
CA1 3NU

Windows & Doors

Listed under:  Doors, Fascias, Bargeboards & Soffits, Glass / Glazier / Glazing, UPVC Windows & Doors, Window Repairs, Windows / Window Fitters
100% recommended   Rating 9.6/10
42 reviews since 2018
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 42 reviews since 2018
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy 9.5/10 Tidy Rating 9.5
There was little disruption and the site was left clear and tidy

 
Service 9.7/10 Service Rating 9.7
The team was friendly, helpful, considerate and professional

 
Value 9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Will probably use the firm again for more replacement windows in the future. "   more
 
" From the very first call to the company they were friendly and extremely professional and helpful. They sent Martin to initially review what we wanted and to provide a costing. He was the most helpfu...."   more
 
" From Martin's initial visit to the installation the experience was friendly, helpful, considerate and professional. There were one or two minor snagging issues after finishing but the company arrange...."   more
 
" The initial survey was carried out by the salesman,Martin. Martinís communication via phone call, text and email was spot on, and when we met Martin he was very pleasant, polite and professional and k...."   more
 
About Us


Carlisle Window Systems manufacture and supply our own extensive range of pvcu windows, doors, Fascias/ soffits, warm Roof systems & conservatories.
Our local sales rep Martin West, lives and is based in Dumfries covering D & G. Martin has been in the pvc industry for 27 years and would love to help you with anything you may need.
He can be contacted directly on 07872015425 or martin@carlislewindows.co.uk
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 97%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 97%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 4
Carlisle 10
clean 3
cleaned 3
door 13
doors 6
dust 3
efficient 4
excellent 13
experience 7
explained 10
extremely 5
fantastic 4
final 4
finish 8
finished 4
fitted 7
fitters 10
fitting 4
friendly 11
future 4
good 10
Great 11
Happy 7
helpful 10
Highly 7
initial 5
installation 5
issues 4
just 4
look 3
Martin 15
mess 4
pleased 4
polite 5
process 4
product 6
professional 13
quality 8
recommend 13
sales 5
salesman 5
service 15
standard 5
Systems 8
team 5
Tidy 7
visit 5
window 14
windows 18
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 4 Nov 2019
Recommended by customer in CA3
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Replacement windows.
 
Cost: £3000

"Will probably use the firm again for more replacement windows in the future. "
 
 
 
 
 
 


Review 25 Oct 2019
Recommended by customer in DG11
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New windows throughout the house including specialised acoustic glass in one room and a door.
 
Cost: £3100
 

"From the very first call to the company they were friendly and extremely professional and helpful.
They sent Martin to initially review what we wanted and to provide a costing. He was the most helpful and informative representative for a window company we have ever met. There was no time wasting, stupidly high quotes that are then discounted after talking to the manager. Martin offered excellent advice and really understood the business without giving pointless jargon. The advice was first class and an excellent quote was given on the spot without the usual you have to sign today rubbish.
We agreed to go ahead and the company called to arrange an engineer for final measuring, again a friendly and professional outcome.
The windows were installed within the time estimated to a very high standard and the product was exceptional quality, especially pleased with the suggested acoustic glass in the main bedroom that really has cut external noise out. Highly recommended company that delivers a service that is both a high standard and a fair price."
 
 
Team:
Martin
 
 
 


Review 16 Oct 2019
Recommended by customer in Dumf
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of 15 Sliding Sash Windows and 1 Fixed Window
 
Cost: £9589
 

"From Martin's initial visit to the installation the experience was friendly, helpful, considerate and professional. There were one or two minor snagging issues after finishing but the company arranged for someone to come and they were dealt promptly to our satisfaction. The company was recommended to us by a neighbour who had a conservatory built by them and I would certainly have no hesitation in doing likewise!"
 
 
Team:
Martin, Paul and 2 Polish men whose names I can't remember. Sorry.
 
 
 


Review 5 Sep 2019
Recommended by customer in DG11
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and installation of 14 No. Windows, 1 No. Porch to front of property, 1 No. PVCu Front door to Porch, 1 No. internal door from Porch and 1 No. Composite Back door to rear of property.
 
Cost: £9274
 

"The initial survey was carried out by the salesman,Martin. Martinís communication via phone call, text and email was spot on, and when we met Martin he was very pleasant, polite and professional and kept in touch throughout the process.
A final measure prior to installation was carried out by the surveyor (whose name Iíve forgotten, I do apologise), again another pleasant and professional member of the team.
The installation team, Dave and Dan were excellent. They did a brilliant job, were very professional and very clean and tidy. When their work was complete they explained the operation of the window and door locking systems etc.
We canít thank the whole team enough for the work they carried out, they were brilliant."
 
 
Team:
Salesman Martin, Surveyor (?) and Installation Team Dave & Dan.
 
 
 


Review 4 Aug 2019
Recommended by customer in DG2
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of traditional wooden sash and case windows for PVC sash and case windows

"We are delighted with our new windows and found the entire experience of using Carlise Window systems Ltd. excellent. The sales rep. was lovely to work with, the window fitters were friendly and the entire job was completed in the expected time frame with minimal mess. I would thoroughly recommend this company to anyone considering new windows. We plan to use them again to replace our front and back door."
 
 
 
 


Review 31 Jul 2019
Recommended by customer in Dg1

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A new back door fitted
 
Cost: £500
 

"From the very first visit by Martin to discuss what I was wanting to the actual day the door was fitted I was kept in formed of all that was to be done , when to expect the door to be fitted - very professional service from start to finish"
 
 
Team:
Martin was sales not sure of installation tram
 
 
 


Review 30 Jul 2019
Recommended by customer in DG12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supplied and fitted all windows and doors in a 19th Century Red Sandstone terraced house. The windows were replaced on a like for like basis to match exactly the original Sashes windows.

"The company was very efficient. We requested a sales visit during which a very clear picture of the final product was highlighted and a clear plan of who would visit and when. We then received a technician who took exact measurements and finally the fitters came all to schedule.

The final product exceeded our expectations. The fitters took great care and when they were finished they left no trace of damage or mess, but improved the look of the property.

I would readily buy from Carlisle windows again and would recommend others to contact them if they are considering replacement doors and or windows

Carlisle Windows were excellent. Their plan was exact, we knew what to expect and when, and their pricing was clearly explained which helped us budget and prepare for their visits.

The staff were fantastic, helpful and friendly.

The workmanship was excellent and when finished we could not tell that any work had been done other than passers by and neighbours commenting on the great improvement to the look of the property.

This whole experience was positive and the firm very professional. I would readily contract them again."
 
 
Team:
Martin, Ian Liam and two others
 
 
 


Review 19 Jul 2019
Recommended by customer in DG5
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New front door and frame work also new french doors

"The planing was well explained by Martin ,and the fitting was of a very Good standard will be using them again."
 
 
Team:
Salesman Martin fitters- Darren and Graeme
 
 
 


Review 11 Jul 2019
Recommended by customer in DG5
 My Age: 40 - 49 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 6/10
There was little disruption and the site was left clear and tidy
Service 7/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fit new double glazed windows.
 
Cost: £3000

"Finished Job was good, improved consideration of client belongings would help tools on bed etc. Even if it was covered. "
 
 
 
 
 
 


Review 8 Jul 2019
Recommended by customer in DG1
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Windows and doors fitted to house
 
Cost: £2800
 

"The work carried out from start to Finnish was excellent,the window fitters were very pleasant and tidy. After the completion of the work time was spent going round all the work to make sure that I was happy.l would highly recommend this company to anyone wishing to get there windows and doors done.

Thank you for an excellent tidy job"
 
 
 
 


Review 5 Jul 2019
Recommended by customer in DG27
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
On time, professional service. Clean and polite workforce. Highly recommend.

"Everything was great from start to finish. Tidy work and great before and after service. Very friendly and relaxed transaction. Highly recommended."
 
 
Team:
Martin West and the 2 men were top class.
 
 
 


Review 20 Jun 2019
Recommended by customer in DG12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We got 9 windows and 2 doors put in.
 
Cost: £4975
 

"I was very satisfied with all the work done, and the workmen were very pleasant"
 
 
Team:
Ian, Michael and Iam sorry i can`t remember the other guy name, he was polish.
 
 
 


Review 20 Jun 2019
Recommended by customer in DG2
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply & Install new windows
 
Cost: £4000
 

"Service was excellent from quotation to installation. Will continue to use this company and recommend to others in the future. No issues at all."
 
 
Team:
Martin West
 
 
 


Review 19 Jun 2019
Recommended by customer in DG1
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supplied and fitted 10 x windows, double glazed. 2 x doors (front and back). Replaced all fascias, soffits, gutters and down pipes.

"Would highly recommend. Excellent quality of service and product. Offered clear explanation of work involved and timescale. Job finished on time and to a high standard."
 
 
Team:
Martin West (Sales). John and Marius (Installation team)
 
 
 


Review 4 Apr 2019
Recommended by customer in CA13
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New composite front door
 
Cost: £950
 

"Excellent service ,everything explained,work carried out earlier than estimated and workers cleaned up,have used company before felt happy with their service."
 
 
Team:
Salesman martin,sorry not sure of others
 
 
 


Review 22 Feb 2019
Recommended by customer in DG16
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 7/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
if the work down in the comming month is as good as last time it is first class

"Thay Fitted a Door last year for me so that is why i have gone back to them for they to replace my windows and second door"
 
 
 
 


Review 5 Feb 2019
Recommended by customer in DG2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Composite Door Fitted
 
Cost: £1000
 

"Friendly , efficient service. Sales helpful and patient with regards to choosing product. Workmanship of excellent quality, very thorough and joiner did not rush job and kept me informed of what was being done making sure i was happy with what he was doing. Admired and commented on by neighbours who wld now happily use the company."
 
 
Team:
Martin West (sales) & Artur (fitting)
 
 
 


Review 27 Nov 2018
Recommended by customer in DG6

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of 4 windows

"We are very pleased with the service provided by Carlisle Window Systems. The advice given by Martin their sales representative was very helpful in guiding our choice of window design. They came when they said they would and completed the work on time. The windows now installed look great and keep out the drafts."
 
 
 
 


Review 19 Nov 2018
Recommended by customer in DG1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I recently had a bathroom window replaced by this company.
 
Cost: £235
 

"I recently had a bathroom window replaced by Carlisle Windows System. From start to finish it was professionally, quickly and expertly carried out. Martin West measured and gave me a price, he explained that someone else would come to see what was needed for the job and after that the window was made and ready for fitting. The fitter was a really nice friendly guy called Arturo and he was a perfectionist when fitting the window. I would certainly recommend this company as trustworthy, reasonably priced and with good products and will use again in the future."
 
 
Team:
Martin West and Arturo
 
 
 


Review 8 Nov 2018
Recommended by customer in DG1
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 

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