Carlisle Window Systems Ltd

Martin West, 19 Stephenson Road
Durranhill Industrial Estate
Carlisle
CA1 3NU

Windows & Doors

Listed under:  Fascias, Bargeboards & Soffits, UPVC Windows & Doors
100% recommended   Rating Carlisle Window Systems Ltd 9.7/100
68 reviews since 2018
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 68 reviews since 2018
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy 9.6/10 Tidy Rating 9.6
There was little disruption and the site was left clear and tidy

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value 9.6/10 Value Rating 9.6
The price represents value for money

 
 
 
Recent Reviews 
 
" We had 3 windows and a back door replaced. Great service from start to finish. Good range and choice of products. After first call there representative came out to measure up and advise, once we agree...."   more
 
" They were extremely friendly, professional and made a great job of our windows. They tidied up any mess and we are very pleased with the job. The whole process from quote to completion of work was ...."   more
 
" Excellent service from start to finish clean and tidy. They came on the date and day they gave me.no hassle from them . Workman were very polite . There workmanship highly recommended."   more
 
" The team from Carlisle windows were superb cannot praise them enough they were helpful informative clean and tidy did the work super quick but professionally. Would highly recommend this firm 10 out ...."   more
 
 
About Us


Carlisle Window Systems manufacture and supply our own extensive range of UPVC Windows,Composite Doors, UPVC Doors, Fascias/ Soffits, Warm Roof systems & conservatories.
Our local sales rep Martin West, lives and is based in Dumfries covering D & G. Martin has been in the UPVC industry for 30 years and would love to help you with anything you may need.
He can be contacted directly on 07872015425 or martin@carlislewindows.co.uk
     
Customer Reviews
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Review 22 Jul 2022
Recommended by customer in DG1
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Replace 3 windows a new door and seal other windows.
 
Cost: £3000
 

"We had 3 windows and a back door replaced. Great service from start to finish. Good range and choice of products. After first call there representative came out to measure up and advise, once we agreed on what we wanted a few weeks and then another visit to finalised and recheck measurements. The fitters arrived on the correct day nice and early, they worked fast efficient kept everything nice and clean. Also gave lots of advise and adjusted other doors to make our house more wind proof. Very happy with product and have arranged further work. All staff we have dealt with are pleasant, professional and friendly. Would recommend this company and their products. Great Job Thank you."
 
 
Team:
Martin
 
 
 


Review 8 Jul 2022
Recommended by customer in DG12
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Carlisle window systems supplied and fitted five windows and replaced 2 panes of glass that had blown in our conservatory.
 
Cost: £1620
 

"They were extremely friendly, professional and made a great job of our windows. They tidied up any mess and we are very pleased with the job.

The whole process from quote to completion of work was quick and easy. The work was carried out in two days and my house was left clean and tidy. The workmen were friendly and kept me updated on the process.We are very pleased with our windows and would use and recommend the company wholeheartedly."
 
 
Team:
ARTUR AND MEHOW.
 
 
 


Review 7 Jul 2022
Recommended by customer in Dg12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Electric garage door . Front and back door .

"Excellent service from start to finish clean and tidy. They came on the date and day they gave me.no hassle from them . Workman were very polite . There workmanship highly recommended."
 
 
 
 


Review 6 Jul 2022
Recommended by customer in DG11
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
New double glazed windows
 
Cost: £7000
 

"The team from Carlisle windows were superb cannot praise them enough they were helpful informative clean and tidy did the work super quick but professionally. Would highly recommend this firm 10 out of 10 for everything"
 
 
Team:
Artur and Michael
 
 
 


Review 12 Apr 2022
Recommended by customer in DG11
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We had all our window frames and windows renewed and three new doors one being a french door, back door and front door
 
Cost: £7267
 

"When the team arrived, they more or less started right away, without any fuss or delay, with excellent workmanship, very considerate and helpful and gentlemen at all times, nothing seemed to much trouble even considering the wet and windy weather, which was a shame because the week before it was very sunny and dry, I would recommend your company "which we already have done" and people have commented on how good the windows and doors look, the sound the windows and doors keep out is amazing considering we live very close to a railway line, it has reduced sound levels to next to nothing at all, it really was a very nice experience to see that in today's world that we still have people working that actually seem to enjoy and take pride in what they are doing, The team were exceptional from beginning to end, as mentioned to Martin, it is only a pity that you do not fit kitchens and bathrooms, because you would be here again doing them, your team are a credit to your company."
 
 
Team:
everyone of them
 
 
 


Review 31 Mar 2022
Recommended by customer in DG12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replacement windows and door to sun room, replace a metal frame window, install double doors with side panels to lounge
 
Cost: £7500
 

"The teams were efficient, tidy, polite and quick, indeed our neighbours expressed that they could not believe how much they achieved each day.
We chose Carlisle Windows through recommendations of several people we met as we were new to the area and their company was used and highly praised by everyone that had used them."
 
 
Team:
Martin West, the sales rep organised and explained every thing.
 
 
 


Review 15 Mar 2022
Recommended by customer in Dg12
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
New front door and garage door was fitted

"Carlisle window system fitted a front door and a garage door. Martin in sales was fantastic and took the time to not only understand what we liked but also to give multiple options that would fit our needs.

During the fitting process, the staff were very efficient and spoke me through the process so that everything was transparent.

I would definitely recommend"
 
 
Team:
Martin
 
 
 


Review 31 Jan 2022
Recommended by customer in DG16
 My Age: 70 + 
 I'm: Female 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
 
 
 
 


Review 21 Jan 2022
Recommended by customer in DG1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replace conservatory. Old Woden conservatory replaced with pvc same dimensions

"From the salesman to the installers all very efficient and very tidy .
Excellent job all done very quickly, would definitely recommend to a friend.
Absolutely delighted with our new conservatory bring on the sunshine 🌞"
 
 
Team:
Martin, John .
 
 
 


Review 25 Aug 2021
Recommended by customer in DG14
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
New windows and doors
 
Cost: £4891
 

"Top quality service clean tidy installation and very reasonably priced would recommend"
 
 
Team:
Michael and Chris
 
 
 


Review 25 Aug 2021
Recommended by customer in Dg1
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Full 3 bedroom terraced house windows and doors
 
Cost: £4985
 

"Lovely dealing with CWS, from going through the brochure to installation.
although covid put the wait time for installation to nearly a year.
Our windows and doors look amazing.
The men that came to fit them were brilliant came in done their job to a high standard and left the place spotless. Will definitely recommend the company."
 
 
Team:
Martin, michael Chris
 
 
 


Review 17 Aug 2021
Recommended by customer in DG12
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Removal and installation of replacement windows for the Attick floor

"The windows and doors in our Victorian red sandstone house. The original windows were single glazed and rotten. We initially asked Carlisle Windows to quote to replace the rotten single glazed windows on the ground floor but their quotation was so competitive we decided to replace all doors and windows in the house over 3 stages.

The project is now completed and we are delighted with the finish which cannot be distinguished from our neighbour who still has the original sash windows installed. Local by passers have commented on the level of improvement and two have requested the contact details for Carlisle Windows with one complete stranger knocking on the door to get the contact details.

Initial measurement were taken, and a few days later checked by the supervisor and the installation took place once the windows had been made in Carlisle Windows factory.

The whole process including the erection of scaffolding was taken without any fuss and very professionally. The workforce were on time, extremely flexible working around us, they explained carefully what they were doing, and at the end of the day the fitters cleaned up. A premium service.

We are so pleased with the quality of service that my son has decided to replace all windows in his house."
 
 
Team:
Sorry I cannot remember
 
 
 


Review 3 Aug 2021
Recommended by customer in Dg12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Windows
 
Cost: £4500
 

"Due to Covid we had a little longer to wait as anticipated but that’s the same with everything, as we are over the border in Scotland !! The guys that came were well mannered hard working an explained every procedure……. I was really impressed with there ability to tidy up behind themselves. I will definitely recommend them to friends & family as my windows look amazing & the finishing inside (all white) makes each room look so much brighter……. More than happy customer……. Thank you Carlisle Window Systems Ltd"
 
 
Team:
Martin West who sold us the windows & Pawel and Shane the fitters
 
 
 


Review 4 Jul 2021
Recommended by customer in DG2

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Replacement double glazing.
 
Cost: £3800
 

"The company were very professional, from the sales through to the fitting and kept us updated through the delays caused by covid lockdown and restrictions.

The fitters were excellent and ensured that they tidied up after each day."
 
 
Team:
Salesman - Martin West and 2 fitters.
 
 
 


Review 27 Jan 2021
Recommended by customer in DG12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replace 2 dormer windows, soffits and guttering round these windows. Two happy workmen who were pleasant and efficient.

"I was working when the scaffolding was erected and when the fitters came. I was happy to leave them to get on with the work. I saw them before they left. Fitters were efficient and helpful; giving advice where needed. They tidied up after themselves each day and took all rubbish away with them.
Scaffolding had to be put up around a small conservatory; this was put up and taken down without any fuss or problems."
 
 
 
 


Review 16 Oct 2020
Recommended by customer in DG12
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Windows fitted to the back of the bungalow

"From start to finish everything went really well from choosing the windows to getting them fitted the workmen left the place spotless with no damage to the interior walls so no redecoration required I was very happy with the quality and professionalism of the company"
 
 
 
 


Review 9 Mar 2020
Recommended by customer in DG11
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Three windows and front door replaced by Carlisle Window systems to bungalow .
 
Cost: £2419
 

"We were very pleased with Carlisle Window Systems , Martin was helpful and reliable ,we were aware of the visit for the survey and the rest just slotted in , it can be regarded as an efficient company ."
 
 
Team:
Martin West
 
 
 


Review 2 Jan 2020
Recommended by customer in DG1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Replacement of rotting wooden fascia on my garage with new UPVC.
 
Cost: £869
 

"Having dealt previously with Martin West, I was confident in his ability to see that everything would be handled professionally. The delay before the work began was a little longer than anticipated, but not seriously so. The only thing that went slightly wrong was that the company that had been sub-contracted to provide scaffolding for the work to be carried out failed to remove it and I had to contact CWS to get them to remind the sub-contractor. But the job itself was completed entirely to my satisfaction and I would have no hesitation in recommending CWS to a potential customer."
 
 
Team:
Martin West
 
 
 


Review 18 Dec 2019
Recommended by customer in DG11
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Remove and replace three windows and patio door leading to conservatory.
 
Cost: £1600
 

"This was the third time I had used Carlisle windows to update existing windows and doors. On each occasion the work was completed to the highest standard by professional, hard working and friendly fitting teams. The service from estimating to completion was smooth and gave me the confidence to use the company having been caught out by another which declared bankruptcy 24 hours after taking my deposit. I have no hesitation in highly recommending Carlisle Windows to prospective purchasers."
 
 
Team:
Sorry, can’t remember
 
 
 


Review 18 Dec 2019
Recommended by customer in DG10
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replacement of three large upstairs dormer windows with front and side aspects.
 
Cost: £7500
 

"The whole project was professionally managed to provide replacement windows completely as I the customer wanted, to the agreed price, specification and timescale. The company staff involved knew exactly each of their roles in the process, from the sales representative to the tradesmen carrying out the work to the managers supervising the squad. The price for the work was very competitive as might have been expected from a local firm compared with a national organisation with its vastly greater overheads."
 
 
 
 

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