Carlisle Window Systems Ltd

Martin West, 19 Stephenson Road
Durranhill Industrial Estate
Carlisle
CA1 3NU

Windows & Doors

Listed under:  Doors, Fascias, Bargeboards & Soffits, Glass / Glazier / Glazing, UPVC Windows & Doors, Window Repairs, Windows / Window Fitters
100% recommended   Rating Carlisle Window Systems Ltd 9.7/100
53 reviews since 2018
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 53 reviews since 2018
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy 9.5/10 Tidy Rating 9.5
There was little disruption and the site was left clear and tidy

 
Service 9.7/10 Service Rating 9.7
The team was friendly, helpful, considerate and professional

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" From start to finish everything went really well from choosing the windows to getting them fitted the workmen left the place spotless with no damage to the interior walls so no redecoration required ...."   more
 
" We were very pleased with Carlisle Window Systems , Martin was helpful and reliable ,we were aware of the visit for the survey and the rest just slotted in , it can be regarded as an efficient company...."   more
 
" Having dealt previously with Martin West, I was confident in his ability to see that everything would be handled professionally. The delay before the work began was a little longer than anticipated, b...."   more
 
" This was the third time I had used Carlisle windows to update existing windows and doors. On each occasion the work was completed to the highest standard by professional, hard working and friendly fit...."   more
 
 
About Us


Carlisle Window Systems manufacture and supply our own extensive range of pvcu windows, doors, Fascias/ soffits, warm Roof systems & conservatories.
Our local sales rep Martin West, lives and is based in Dumfries covering D & G. Martin has been in the Upvc industry for 27 years and would love to help you with anything you may need.
He can be contacted directly on 07872015425 or martin@carlislewindows.co.uk
     
Customer Reviews
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Review 16 Oct 2020
Recommended by customer in DG12
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
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Customer Review
 
Windows fitted to the back of the bungalow

"From start to finish everything went really well from choosing the windows to getting them fitted the workmen left the place spotless with no damage to the interior walls so no redecoration required I was very happy with the quality and professionalism of the company"
 
 
 
 


Review 9 Mar 2020
Recommended by customer in DG11
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Three windows and front door replaced by Carlisle Window systems to bungalow .
 
Cost: £2419
 

"We were very pleased with Carlisle Window Systems , Martin was helpful and reliable ,we were aware of the visit for the survey and the rest just slotted in , it can be regarded as an efficient company ."
 
 
Team:
Martin West
 
 
 


Review 2 Jan 2020
Recommended by customer in DG1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
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Customer Review
 
Replacement of rotting wooden fascia on my garage with new UPVC.
 
Cost: £869
 

"Having dealt previously with Martin West, I was confident in his ability to see that everything would be handled professionally. The delay before the work began was a little longer than anticipated, but not seriously so. The only thing that went slightly wrong was that the company that had been sub-contracted to provide scaffolding for the work to be carried out failed to remove it and I had to contact CWS to get them to remind the sub-contractor. But the job itself was completed entirely to my satisfaction and I would have no hesitation in recommending CWS to a potential customer."
 
 
Team:
Martin West
 
 
 


Review 18 Dec 2019
Recommended by customer in DG11
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
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Customer Review
 
Remove and replace three windows and patio door leading to conservatory.
 
Cost: £1600
 

"This was the third time I had used Carlisle windows to update existing windows and doors. On each occasion the work was completed to the highest standard by professional, hard working and friendly fitting teams. The service from estimating to completion was smooth and gave me the confidence to use the company having been caught out by another which declared bankruptcy 24 hours after taking my deposit. I have no hesitation in highly recommending Carlisle Windows to prospective purchasers."
 
 
Team:
Sorry, canít remember
 
 
 


Review 18 Dec 2019
Recommended by customer in DG10
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
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Customer Review
 
Replacement of three large upstairs dormer windows with front and side aspects.
 
Cost: £7500
 

"The whole project was professionally managed to provide replacement windows completely as I the customer wanted, to the agreed price, specification and timescale. The company staff involved knew exactly each of their roles in the process, from the sales representative to the tradesmen carrying out the work to the managers supervising the squad. The price for the work was very competitive as might have been expected from a local firm compared with a national organisation with its vastly greater overheads."
 
 
 
 


Review 16 Dec 2019
Recommended by customer in DG1
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
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Customer Review
 
I purchased a new front and back door including installation.
 
Cost: £2800
 

"I have had dealings with Martin a few times over the last 10 years and when I knew he worked for Carlisle window systems I knew he was someone I could trust to give me the best advice and quote me fairly for the work Iíd requested. I wasnít at home when the work was taking place to replace my front and back door but when I came home from work I couldnít tell they had been. Everything was left really tidy and there was very little disruption to my wife and young children who were at home while the doors were being replaced my wife said the guys were done within a few hours and made sure to leave the house tidy with all their mess being cleaned up before they left. Very happy with the work, thanks again to Martin and Carlisle window systems."
 
 
Team:
Martin West
 
 
 


Review 16 Dec 2019
Recommended by customer in ML2
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To measure make and install 8 windows to my detached property.
 
Cost: £4500
 

"From initial telephone call with Martin then his prompt visit to measure and explain the process to being kept up to date with expected installation date and then Ian Kidd arrived and installed the windows to an extremely high standard and in every timely manner. No mess. No problems and very pleasant throughout. Great service and highly recommend CWS to everyone."
 
 
Team:
Martin West, Ian Kidd
 
 
 


Review 16 Dec 2019
Recommended by customer in Dg10
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement windows in a very old property
 
Cost: £2421
 

"From the initial visit by the company (Martin West) where I was given examples of the different windows I could have, to the end result, I have been more than delighted. The workmanship was excellent. They were polite and professional and I would recommend them in a heartbeat."
 
 
Team:
Martin West
 
 
 


Review 16 Dec 2019
Recommended by customer in DG5
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of porch
 
Cost: £2900
 

"My porch was rotting away, rain was coming in and slugs came in to eat the rot. I had three quotes from local builders and tried a quote from Carlisle Windows and to my amazement they was the cheapest and I knew that if something went wrong they would still be there for years to come. Two very polite fitters came propped up the roof and fitted the new porch, it took 2 days, they fitters was very polite and really hard working and they also cleaned up after themselves, the porch now look superb, I would totally recommend Carlisle windows, every thing from the initial visit by martin who gave me the quote to the finished product, I would give them 10/10."
 
 
 
 


Review 5 Dec 2019
Recommended by customer in DG14
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacing old double glazing windows for new ones.
 
Cost: £4600
 

"Carlisle window systems were professional, prompt and did a great job. They tidied up after themselves and kept me informed as they worked. I would have no hesitation about recommending them to anybody. Their prices were very competitive and their workers friendly and helpful."
 
 
Team:
Martin West
 
 
 


Review 26 Nov 2019
Recommended by customer in DG2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of mahogany bow window with upvc rosewood effect bow window.
 
Cost: £1560
 

"The process from start to finish was hassle free and gave us the outcome expected.
The price was very competitive.
Would have no hesitation in recommending to others.
"
 
 
Team:
Martin West plus others
 
 
 


Review 4 Nov 2019
Recommended by customer in CA3
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Replacement windows.
 
Cost: £3000

"Will probably use the firm again for more replacement windows in the future. "
 
 
 
 
 
 


Review 25 Oct 2019
Recommended by customer in DG11
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New windows throughout the house including specialised acoustic glass in one room and a door.
 
Cost: £3100
 

"From the very first call to the company they were friendly and extremely professional and helpful.
They sent Martin to initially review what we wanted and to provide a costing. He was the most helpful and informative representative for a window company we have ever met. There was no time wasting, stupidly high quotes that are then discounted after talking to the manager. Martin offered excellent advice and really understood the business without giving pointless jargon. The advice was first class and an excellent quote was given on the spot without the usual you have to sign today rubbish.
We agreed to go ahead and the company called to arrange an engineer for final measuring, again a friendly and professional outcome.
The windows were installed within the time estimated to a very high standard and the product was exceptional quality, especially pleased with the suggested acoustic glass in the main bedroom that really has cut external noise out. Highly recommended company that delivers a service that is both a high standard and a fair price."
 
 
Team:
Martin
 
 
 


Review 16 Oct 2019
Recommended by customer in Dumf
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of 15 Sliding Sash Windows and 1 Fixed Window
 
Cost: £9589
 

"From Martin's initial visit to the installation the experience was friendly, helpful, considerate and professional. There were one or two minor snagging issues after finishing but the company arranged for someone to come and they were dealt promptly to our satisfaction. The company was recommended to us by a neighbour who had a conservatory built by them and I would certainly have no hesitation in doing likewise!"
 
 
Team:
Martin, Paul
 
 
 


Review 5 Sep 2019
Recommended by customer in DG11
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and installation of 14 No. Windows, 1 No. Porch to front of property, 1 No. PVCu Front door to Porch, 1 No. internal door from Porch and 1 No. Composite Back door to rear of property.
 
Cost: £9274
 

"The initial survey was carried out by the salesman,Martin. Martinís communication via phone call, text and email was spot on, and when we met Martin he was very pleasant, polite and professional and kept in touch throughout the process.
A final measure prior to installation was carried out by the surveyor (whose name Iíve forgotten, I do apologise), again another pleasant and professional member of the team.
The installation team, Dave and Dan were excellent. They did a brilliant job, were very professional and very clean and tidy. When their work was complete they explained the operation of the window and door locking systems etc.
We canít thank the whole team enough for the work they carried out, they were brilliant."
 
 
Team:
Martin, Dave, Dan
 
 
 


Review 4 Aug 2019
Recommended by customer in DG2
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of traditional wooden sash and case windows for PVC sash and case windows

"We are delighted with our new windows and found the entire experience of using Carlise Window systems Ltd. excellent. The sales rep. was lovely to work with, the window fitters were friendly and the entire job was completed in the expected time frame with minimal mess. I would thoroughly recommend this company to anyone considering new windows. We plan to use them again to replace our front and back door."
 
 
 
 


Review 31 Jul 2019
Recommended by customer in Dg1

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A new back door fitted
 
Cost: £500
 

"From the very first visit by Martin to discuss what I was wanting to the actual day the door was fitted I was kept in formed of all that was to be done , when to expect the door to be fitted - very professional service from start to finish"
 
 
Team:
Martin
 
 
 


Review 30 Jul 2019
Recommended by customer in DG12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supplied and fitted all windows and doors in a 19th Century Red Sandstone terraced house. The windows were replaced on a like for like basis to match exactly the original Sashes windows.

"The company was very efficient. We requested a sales visit during which a very clear picture of the final product was highlighted and a clear plan of who would visit and when. We then received a technician who took exact measurements and finally the fitters came all to schedule.

The final product exceeded our expectations. The fitters took great care and when they were finished they left no trace of damage or mess, but improved the look of the property.

I would readily buy from Carlisle windows again and would recommend others to contact them if they are considering replacement doors and or windows

Carlisle Windows were excellent. Their plan was exact, we knew what to expect and when, and their pricing was clearly explained which helped us budget and prepare for their visits.

The staff were fantastic, helpful and friendly.

The workmanship was excellent and when finished we could not tell that any work had been done other than passers by and neighbours commenting on the great improvement to the look of the property.

This whole experience was positive and the firm very professional. I would readily contract them again."
 
 
Team:
Martin, Ian, Liam
 
 
 


Review 19 Jul 2019
Recommended by customer in DG5
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New front door and frame work also new french doors

"The planing was well explained by Martin ,and the fitting was of a very Good standard will be using them again."
 
 
Team:
Salesman Martin, Darren, Graeme
 
 
 


Review 11 Jul 2019
Recommended by customer in DG5
 My Age: 40 - 49 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 6/10
There was little disruption and the site was left clear and tidy
Service 7/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fit new double glazed windows.
 
Cost: £3000

"Finished Job was good, improved consideration of client belongings would help tools on bed etc. Even if it was covered. "
 
 
 
 
 
 

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