Radbury Double Glazing

West Sanquhar Road, Ayr
South Ayrshire

KA8 9HP

Windows & Doors

Listed under:  Doors, Double Glazing, Glass / Glazier / Glazing, Window and Door repairs, Window Repairs, Windows / Window Fitters
100% recommended   Rating 9.7/10
98 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 98 reviews since 2016
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy 9.7/10 Tidy Rating 9.7
There was little disruption and the site was left clear and tidy

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Douglas is the most excellent crafts man we have known. Radbury is fortunate to hale him in their employ!"   more
 
" Excellent work. "   more
 
" The work was done quickly and to a high standard. From the visit to discuss our needs to the installation everyone was very friendly and explained everything well. We are delighted with our new doors!"   more
 
" First class job by a first class tradesman. "   more
 
About Us


We are an award-winning double glazing business that puts our customers first. Like most companies in our sector, we supply and fit doors, windows, accessories and carry out maintenance work but we feel our ethos that anyone can afford the highest quality stands us apart from the rest. Our domestic and commercial customers throughout Ayrshire and the Central Belt, know that they can expect quality, experience, knowledge and trust when they buy from us. There is no hard-sell as we believe in our products, services and after-care sales.

We continue to keep our customer promise of the highest quality products at the lowest possible price through no sales commission and efficient operations. All our products are CE marked and manufactured to British Standards.

Collectively our small team have over 100 years of experience. In terms of skill sets this speaks for itself. As a result we have won the Global Business Insight Awards 2019 (UK) and 2018 Scottish Enterprise Awards (Ayrshire)
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 98%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 99%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 95%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 99%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 99%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 95%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

able 3
Absolutely 2
advice 2
aftercare 3
answer 2
arrived 4
aspects 2
Chris 4
class 9
clean 7
delighted 6
Derek 6
door 4
doors 7
Double 5
easy 4
efficient 8
excellent 16
finish 5
FITTERS 5
friendly 9
friends 4
future 4
Glazing 4
good 11
great 7
happy 7
helpful 9
issues 6
John 4
later 4
pleased 17
problems 4
product 5
Professional 8
quality 7
quote 4
Radbury 21
Radburys 10
recommend 7
recommended 5
recommending 5
satisfied 9
service 15
standard 4
tidy 13
Timely 4
window 6
windows 15
workers 4
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 12 Aug 2019
Recommended by customer in KA9
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitting large window with wooden surround and sill.
 
Cost: £577

"Douglas is the most excellent crafts man we have known.
Radbury is fortunate to hale him in their employ!"
 
 
 
 
Team:
Dougie Watson
 
 
 


Review 1 Aug 2019
Recommended by customer in KA7
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New porch-including
windows and doors and all associated works.
 
Cost: £3440
 
 
Team:
Douglas Robert
 
 
 


Review 25 Jul 2019
Recommended by customer in KA6
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 no windows white - bedrooms
1 no window white - living room.
 
Cost: £1987

"Excellent work. "
 
 
 
 
Team:
Dougie Watson Robert Cairns
 
 
 


Review 26 Jun 2019
Recommended by customer in KA9
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 new doors, front and back.
 
Cost: £1462

"The work was done quickly and to a high standard. From the visit to discuss our needs to the installation everyone was very friendly and explained everything well. We are delighted with our new doors!"
 
 
 
 
Team:
Dougie Watson
 
 
 


Review 20 Jun 2019
Recommended by customer in KA7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit new door and top window to garage.
 
Cost: £786

"First class job by a first class tradesman. "
 
 
 
 
Team:
Dougie Watson
 
 
 


Review 17 Jun 2019
Recommended by customer in KA12
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New windows and doors.
 
 
 
Team:
Dougie Watson
 
 
 


Review 13 Jun 2019
Recommended by customer in KA6
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full house double glazed 2 new doors.
 
Cost: £4500

"Absolutely no problems at a good price. "
 
 
 
 
Team:
Dougie Ian
 
 
 


Review 12 Jun 2019
Recommended by customer in KA3
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fit new door
1 Adjust french doors
and two tilt and turn windows.
 
Cost: £1147

"Very satisfied with the job done. "
 
 
 
 
Team:
Chris Lorimer
 
 
 


Review 7 Jun 2019
Recommended by customer in KA7
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of french doors in garden.
 
Cost: £1260

"We were delighted with the work carried out by Radbury. Friendly, efficient and arrived when they said they would. We would happily recommend and would use again. "
 
 
 
 
Team:
John Cairns Robert Cairns
 
 
 


Review 4 Jun 2019
Recommended by customer in KA7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Adjustment to porch door, which was sticking.
 
Cost: £45

"Chris was very helpful and explained exactly what was the cause of the door sticking. He adjusted the door keeper to allow for more clearance when opening or closing the door. "
 
 
 
 
Team:
Chris
 
 
 


Review 30 May 2019
Recommended by customer in KA8
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacing 3 upstairs double glazed window units.
 
Cost: £1873

"A great job by all at Radbury. From the initial consultation and measuring up to completion very friendly, approachable and efficient. Nothing was too much trouble. A quality product and a quality experience from start to finish. Highly recommended. "
 
 
 
 
Team:
Ian Reid Robert Cairns
 
 
 


Review 11 Apr 2019
Recommended by customer in KA7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit new front door and side lights at my son's house in mount Charles Crescent in AYR
 
Cost: £1312

"A first class and very professional job. "
 
 
 
 
Team:
Dougie Robert
 
 
 


Review 11 Apr 2019
Recommended by customer in KA8
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Five windows removed and new ones fitted and one sill fitted.
 
Cost: £2272

"Workers were very friendly and professional. Very pleased with all works carried out. Would like to thank team in aiding me to remove blinds from the windows and congratulate them in their high standards of cleaning up their mess. "
 
 
 
 
Team:
Mano
 
 
 


Review 26 Feb 2019
Recommended by customer in KA8
 My Age: 50 - 59 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Fitting of back door.
 
Cost: £1610

"Very pleased with work. Would recommend to family and friends. "
 
 
 
 
Team:
Dougie Ian
 
 
 


Review 2 Jan 2019
Recommended by customer in KA7
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and installation of 2 white finish UPVC double glazed windows.
 
Cost: £1070

"Above work carried out satisfactory."
 
 
 
 
Team:
Robert Douglas
 
 
 


Review 14 Dec 2018
Recommended by customer in KA5
 My Age: 60 - 69 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace window panel and door lock.
 
Cost: £214
 
 
Team:
Chris
 
 
 


Review 12 Dec 2018
Recommended by customer in KA7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New windows in living room and lounge
 
Cost: £2690

"All our doors are Radbury's and we will come spring time be replacing the remainder of our windows with them.
We have also recommended them to friends. "
 
 
 
 
Team:
Dougie Ian
 
 
 


Review 5 Nov 2018
Recommended by customer in KA7
 My Age: 70 + 
 I'm: Female 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New front windows and back door.
 
Cost: £1870

"Very pleased with the work. "
 
 
 
 
Team:
Dougie John
 
 
 


Review 13 Sep 2018
Recommended by customer in KA7

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 windows replaced and bedroom mirror doors changed

"Before starting work a protective cover was placed on stair carpet and a sheet on hall floor, pleased to see that as it was a showery day and the men were coming and going to their vans and working outside too. The men worked away steadily and efficiently. The rooms were left clean and tidy, I didnít have to do any hoovering afterwards. They started at 9.00 am , and left at 6.30pm so it was a full day. Very satisfied with the completed work."
 
 
Team:
Derek kept us informed and very pleasant to deal with
 
 
 


Review 11 Sep 2018
Recommended by customer in KA7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of uPVC double doors on summerhouse
 
Cost: £1700
 

"No issues. Very happy with the result."
 
 
 
 

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