Out of the Gutter

Waratah, The Street, Bawdeswell
DEREHAM
Norfolk
NR20 4RT
52.7466, 1.0295

Cleaning Services

www.outofthegutter.co.uk

ask@outofthegutter.co.uk

01362 688 580

Listed under: Cleaning Services - Domestic, Gutter Cleaners / Gutter Cleaning, Pressure Washing, Property Maintenance, Window Cleaner

99% recommended: 9.8/10
111 reviews since 2010

Satisfaction Ratings

Overall Rating		9.8/10

Quality		9.8/10

Tidy		9.9/10

Service		9.9/10

Value		9.6/10



Good Practice

Charges	100%

Timing	97%

Payment	95%

Reliable	100%

Invoice	99%

Guarantee	67%

Recent Reviews

" The house (a period property) was being cleaned and presented for potential sale. The windows gleamed as never before and the gutters looked like wind...." more

" Very good workmanship. The worker was friendly & courteous. He worked hard and left the forecast in good state." more

" Rafe was very professional. Kept to his quote and did more for us than he quoted for! Can’t recommend enough as he is a trader to be trusted! Great at...." more

" Once again did an excellent job in a quick, clean and efficient manner. Very nice firm to deal with." more

About Us (Information provided by the businesses)

Meet The Team

Why Choose Us?

Rafe from Out of the Gutter explains how the Trusted Trader scheme and Referenceline's feedback are now a key part of his business.

Legal Name: Out of the Gutter.

SUMMARY OF ALL REVIEWS

Reviews by Month
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Reviews that match your Budget (click to filter these reviews below)

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REVIEWS LISTED BELOW
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Review 22 Feb 2012 Recommended by customer in Dereham, NR20 52.7183, 1.0344 business Out of the Gutter http://www.referenceline.com/cleaning_services-in-dereham-outofthegutter-31634	Cost: £210

Satisfaction Ratings

Overall Rating

9/10

Show All


Quality		9/10
The quality of the work was as expected and agreed

Tidy		10/10
There was little disruption and the site was left clear and tidy

Service		10/10
The team was friendly, helpful, considerate and professional

Value		7/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc.?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Review 20 Feb 2012 Recommended by customer in Dereham, NR20 52.6796, 0.9619 business Out of the Gutter http://www.referenceline.com/cleaning_services-in-dereham-outofthegutter-31634	Cost: £345

Satisfaction Ratings

Overall Rating

10/10

Show All


Quality		10/10
The quality of the work was as expected and agreed

Tidy		10/10
There was little disruption and the site was left clear and tidy

Service		10/10
The team was friendly, helpful, considerate and professional

Value		10/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc.?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Gutters thoroughly cleaned, roof valleys too. Windows cleaned outside and in, including a (small) conservatory.

" The house (a period property) was being cleaned and presented for potential sale. The windows gleamed as never before and the gutters looked like window boxes no longer (well, not really).

A viewing two days later resulted in a successful sale .. surely no coincidence. Thank you very much! "

Review 11 Feb 2012 Recommended by customer in Norwich, NR5 52.6305, 1.2515 business Out of the Gutter http://www.referenceline.com/cleaning_services-in-dereham-outofthegutter-31634	Cost: £40

Satisfaction Ratings

Overall Rating

10/10

Show All


Quality		10/10
The quality of the work was as expected and agreed

Tidy		10/10
There was little disruption and the site was left clear and tidy

Service		10/10
The team was friendly, helpful, considerate and professional

Value		10/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc.?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Clear debris from gutter & wash down with pure water. Clean 5 windows & door with pure water.

"Very good workmanship. The worker was friendly & courteous. He worked hard and left the forecast in good state."

Review 28 Jan 2012 Recommended by customer in Norwich, NR6 52.6635, 1.2497 business Out of the Gutter http://www.referenceline.com/cleaning_services-in-dereham-outofthegutter-31634	Cost: £55

Satisfaction Ratings

Overall Rating

10/10

Show All


Quality		10/10
The quality of the work was as expected and agreed

Tidy		10/10
There was little disruption and the site was left clear and tidy

Service		10/10
The team was friendly, helpful, considerate and professional

Value		10/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc.?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

"Rafe was very professional. Kept to his quote and did more for us than he quoted for! Can’t recommend enough as he is a trader to be trusted! Great at his job and very courteous. 10/10"

Review 23 Jan 2012 Recommended by customer in Norwich, NR11 52.7934, 1.2409 business Out of the Gutter http://www.referenceline.com/cleaning_services-in-dereham-outofthegutter-31634	Cost: £65

Satisfaction Ratings

Overall Rating

10/10

Show All


Quality		10/10
The quality of the work was as expected and agreed

Tidy		10/10
There was little disruption and the site was left clear and tidy

Service		10/10
The team was friendly, helpful, considerate and professional

Value		10/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Clean gutters of bungalow, clean windows & frames, small amount of moss on roof.

"Once again did an excellent job in a quick, clean and efficient manner. Very nice firm to deal with."

Review 16 Jan 2012 Recommended by customer in Norwich, NR11 52.7964, 1.2955 business Out of the Gutter http://www.referenceline.com/cleaning_services-in-dereham-outofthegutter-31634	Cost: £55

Satisfaction Ratings

Overall Rating

10/10

Show All


Quality		10/10
The quality of the work was as expected and agreed

Tidy		10/10
There was little disruption and the site was left clear and tidy

Service		10/10
The team was friendly, helpful, considerate and professional

Value		10/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc.?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Review 12 Jan 2012 Recommended by customer in Norwich, NR9 52.7109, 1.1509 business Out of the Gutter http://www.referenceline.com/cleaning_services-in-dereham-outofthegutter-31634	Cost: £135

Satisfaction Ratings

Overall Rating

10/10

Show All


Quality		10/10
The quality of the work was as expected and agreed

Tidy		10/10
There was little disruption and the site was left clear and tidy

Service		10/10
The team was friendly, helpful, considerate and professional

Value		10/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc.?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

"Excellent job, very pleasant and fast, tidy workers."

Review 9 Jan 2012 Recommended by customer in Norwich, NR2 52.6293, 1.2882 business Out of the Gutter http://www.referenceline.com/cleaning_services-in-dereham-outofthegutter-31634	Cost: £75

Satisfaction Ratings

Overall Rating

10/10

Show All


Quality		10/10
The quality of the work was as expected and agreed

Tidy		10/10
There was little disruption and the site was left clear and tidy

Service		10/10
The team was friendly, helpful, considerate and professional

Value		10/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc.?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Cleaning high level box gutter with specialist vacuum equipt.

"Careful use of equipt in a fairly difficult location. Good attention given to achieving a very satisfactory result."

Review 23 Dec 2011 Recommended by customer in Dereham, NR20 52.6808, 0.9648 business Out of the Gutter http://www.referenceline.com/cleaning_services-in-dereham-outofthegutter-31634	Cost: £274

Satisfaction Ratings

Overall Rating

9/10

Show All


Quality		9/10
The quality of the work was as expected and agreed

Tidy		9/10
There was little disruption and the site was left clear and tidy

Service		9/10
The team was friendly, helpful, considerate and professional

Value		9/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc.?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Clear & clean gutters, conservatory & windows and porch.

"Worked well in poor weather conditions. Good value for the money. They got on with the work without being intruding or disruptive. An added bonus was having the porch & lean to roofs cleaned as an add on free of charge."

Review 22 Dec 2011 Recommended by customer in Dereham, NR19 52.6861, 0.9281 business Out of the Gutter http://www.referenceline.com/cleaning_services-in-dereham-outofthegutter-31634	Cost: £236

Satisfaction Ratings

Overall Rating

10/10

Show All


Quality		10/10
The quality of the work was as expected and agreed

Tidy		10/10
There was little disruption and the site was left clear and tidy

Service		10/10
The team was friendly, helpful, considerate and professional

Value		10/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc.?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Gutter cleaning, conservatory cleaning, window cleaning.

Review 18 Dec 2011 Recommended by customer in Holt, NR25 52.9066, 1.1023 business Out of the Gutter http://www.referenceline.com/cleaning_services-in-dereham-outofthegutter-31634	Cost: £200

Satisfaction Ratings

Overall Rating

10/10

Show All


Quality		10/10
The quality of the work was as expected and agreed

Tidy		10/10
There was little disruption and the site was left clear and tidy

Service		10/10
The team was friendly, helpful, considerate and professional

Value		10/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc.?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Gutter vac gutters and clean, replace outlets and stop and 6 joints. Clean and seal all common joints.

"Very professional. I was recommended by a friend and am very satisfied excellent standard of work."

Review 14 Dec 2011 Recommended by customer in Dereham, NR19 52.6605, 0.9356 business Out of the Gutter http://www.referenceline.com/cleaning_services-in-dereham-outofthegutter-31634	Cost: £75

Satisfaction Ratings

Overall Rating

10/10

Show All


Quality		10/10
The quality of the work was as expected and agreed

Tidy		10/10
There was little disruption and the site was left clear and tidy

Service		10/10
The team was friendly, helpful, considerate and professional

Value		10/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc.?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

"Superb – as ever! “Out of the gutter” cannot be faulted in anyway."

Review 12 Dec 2011 Recommended by customer in Norwich, NR11 52.8613, 1.2567 business Out of the Gutter http://www.referenceline.com/cleaning_services-in-dereham-outofthegutter-31634	Cost: £180

Satisfaction Ratings

Overall Rating

10/10

Show All


Quality		10/10
The quality of the work was as expected and agreed

Tidy		10/10
There was little disruption and the site was left clear and tidy

Service		10/10
The team was friendly, helpful, considerate and professional

Value		10/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc.?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Cleaning gutters & downpipes, washing fascias, cleaning conservatory roof.

"Excellent! Friendly, prompt, clean & tidy. Job well done"

Review 5 Dec 2011 Recommended by customer in Norwich, NR1 52.6186, 1.3038 business Out of the Gutter http://www.referenceline.com/cleaning_services-in-dereham-outofthegutter-31634

Satisfaction Ratings

Overall Rating

10/10

Show All


Quality		10/10
The quality of the work was as expected and agreed

Tidy		10/10
There was little disruption and the site was left clear and tidy

Service		10/10
The team was friendly, helpful, considerate and professional

Value		10/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc.?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

"The ticked boxes indicate our complete satisfaction with the work performed. Highly recommended."

Review 3 Dec 2011 Recommended by customer in Holt, NR25 52.9072, 1.1025 business Out of the Gutter http://www.referenceline.com/cleaning_services-in-dereham-outofthegutter-31634	Cost: £350

Satisfaction Ratings

Overall Rating

10/10

Show All


Quality		10/10
The quality of the work was as expected and agreed

Tidy		10/10
There was little disruption and the site was left clear and tidy

Service		10/10
The team was friendly, helpful, considerate and professional

Value		10/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc.?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Repair & clean & re-sand brick wearer driveway. Supply & fit wall mounted water bent.

"Super & friendly service on both occasions. Have booked for further work to be done next spring. Very satisfactory."

Review 26 Nov 2011 Recommended by customer in Norwich, NR1 52.6186, 1.3038 business Out of the Gutter http://www.referenceline.com/cleaning_services-in-dereham-outofthegutter-31634	Cost: £140

Satisfaction Ratings

Overall Rating

9.7/10

Show All


Tidy		10/10
There was little disruption and the site was left clear and tidy

Service		10/10
The team was friendly, helpful, considerate and professional

Value		9/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc.?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Cleaning out an gutters. Mess removal from roof, cleaning of roof glass.

"We highly recommend this firm. Excellent high standard of work. Thoroughly professional workmanship, cheerful, polite and hardworking. We shall use them again for sure."

Review 20 Nov 2011 Recommended by customer in Norwich, NR13 52.6328, 1.4526 business Out of the Gutter http://www.referenceline.com/cleaning_services-in-dereham-outofthegutter-31634	Cost: £161

Satisfaction Ratings

Overall Rating

10/10

Show All


Quality		10/10
The quality of the work was as expected and agreed

Tidy		10/10
There was little disruption and the site was left clear and tidy

Service		10/10
The team was friendly, helpful, considerate and professional

Value		10/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc.?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Clean out x 2m gutters & wash down with pure water & clean windows.