Colebrook Sturrock

3-5 High Street, St. Margarets-at-Cliffe
DOVER
Kent
CT15 6AT
51.1538, 1.3724

Estate Agents

www.colebrooksturrock.co.uk

stmargarets@colebrooksturrock.co.uk

01304 852 212

01304 853 632

Listed under: Estate Agents - Residential Sales

92% recommended: 8.8/10
13 reviews since 2008

Satisfaction Ratings

Overall Rating		8.8/10

Professional		8.6/10

Knowledgeable		8.8/10

Friendly		9.2/10

Helpful		8.6/10



Code of Practice

Sellers: Ombudsman	80%

Sellers: Fees	100%

Sellers: Buyer services	50%

Sellers: Particulars	100%

Sellers: Viewing	100%

Sellers: Offers	100%

Sellers: Marketing	83%

Buyers: Ombudsman	86%

Buyers: Marketing	71%

Buyers: Accuracy	100%

Buyers: Offer	100%

Recent Reviews

" All very straightforward." more

" Serious error in agreeing to accept offer. Take property off market and then contact previous interested party who then “offered more money” otherwise...." more

" Overall we were pleased although office hours were difficult for us in continental Europe i.e. too short." more

" Very professional, local firm working to high standards." more

About Us (Information provided by the businesses)

Businesses: login to your control panel to add this information

Legal Name: Colebrook Sturrock. Partnership.

SUMMARY OF ALL REVIEWS

Reviews by Month
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Reviews that match your Budget (click to filter these reviews below)

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REVIEWS LISTED BELOW
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Review 14 Jan 2011 Recommended by customer in Deal, CT14 51.2204, 1.3747 business Colebrook Sturrock http://www.referenceline.com/estate_agents-in-dover-colebrooksturrock-12932	Cost: £240000

Satisfaction Ratings

Overall Rating

10/10

Show All


Professional		10/10
The firm acted professionally at all times

Knowledgeable		10/10
The firm showed a good knowledge of local market conditions

Friendly		10/10
The staff are friendly and give clear and helpful information

Helpful		10/10
The firm helped in the negotiations between buyer and seller

Code of Practice

Sellers: Ombudsman

SELLERS Did the firm make you aware of their membership of the Property Ombudsman scheme (e.g. is the TPO logo shown on the sales particulars for your property)?

Sellers: Fees

Yes

SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing before marketing your property?

Sellers: Buyer services

SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?

Sellers: Particulars

Yes

SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?

Sellers: Viewing

Yes

SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?

Sellers: Offers

Yes

SELLERS Did the firm confirm all offers in writing?

Sellers: Marketing

SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?

Customer Review

1980s bungalow.

"All very straightforward."

Review 6 Mar 2008 Not Recommended by customer in Dover, CT15 51.1511, 1.3794 business Colebrook Sturrock http://www.referenceline.com/estate_agents-in-dover-colebrooksturrock-12932

Satisfaction Ratings

Overall Rating

5.8/10

Show All


Professional		0/10
The firm acted professionally at all times

Knowledgeable		10/10
The firm showed a good knowledge of local market conditions

Friendly		8/10
The staff are friendly and give clear and helpful information

Helpful		5/10
The firm helped in the negotiations between buyer and seller

Code of Practice

Buyers: Ombudsman

Yes

BUYERS Did the firm make you aware of their membership of the TPO scheme (e.g. is the logo shown on the sale particulars you received)?

Buyers: Marketing

BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?

Buyers: Accuracy

Yes

BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?

Buyers: Offer

Yes

BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?

Customer Review

Ground floor apartment of house conversion to two apartments.

"Serious error in agreeing to accept offer. Take property off market and then contact previous interested party who then “offered more money” otherwise helpful and very business like on behalf of their client."

Review 23 Feb 2008 Recommended by customer business Colebrook Sturrock http://www.referenceline.com/estate_agents-in-dover-colebrooksturrock-12932	Cost: £260000

Satisfaction Ratings

Overall Rating

8.5/10

Show All


Professional		8/10
The firm acted professionally at all times

Knowledgeable		9/10
The firm showed a good knowledge of local market conditions

Friendly		8/10
The staff are friendly and give clear and helpful information

Helpful		9/10
The firm helped in the negotiations between buyer and seller

Code of Practice

Buyers: Ombudsman

BUYERS Did the firm make you aware of their membership of the TPO scheme (e.g. is the logo shown on the sale particulars you received)?

Buyers: Marketing

Yes

BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?

Buyers: Accuracy

Yes

BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?

Buyers: Offer

Yes

BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?

Customer Review

"Overall we were pleased although office hours were difficult for us in continental Europe i.e. too short."

Review 13 Feb 2008 Recommended by customer in Dover, CT15 51.1483, 1.3760 business Colebrook Sturrock http://www.referenceline.com/estate_agents-in-dover-colebrooksturrock-12932	Cost: £475000

Satisfaction Ratings

Overall Rating

10/10

Show All


Professional		10/10
The firm acted professionally at all times

Knowledgeable		10/10
The firm showed a good knowledge of local market conditions

Friendly		10/10
The staff are friendly and give clear and helpful information

Helpful		10/10
The firm helped in the negotiations between buyer and seller

Code of Practice

Sellers: Fees

Yes

SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing before marketing your property?

Sellers: Particulars

Yes

SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?

Sellers: Viewing

Yes

SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?

Sellers: Offers

Yes

SELLERS Did the firm confirm all offers in writing?

Sellers: Marketing

Yes

SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?

Customer Review

"Very professional, local firm working to high standards."

Review 10 Feb 2008 Recommended by customer in Dover, CT15 51.1483, 1.3760 business Colebrook Sturrock http://www.referenceline.com/estate_agents-in-dover-colebrooksturrock-12932	Cost: £475000

Satisfaction Ratings

Overall Rating

7.5/10

Show All


Professional		10/10
The firm acted professionally at all times

Knowledgeable		5/10
The firm showed a good knowledge of local market conditions

Friendly		10/10
The staff are friendly and give clear and helpful information

Helpful		5/10
The firm helped in the negotiations between buyer and seller

Code of Practice

Buyers: Ombudsman

Yes

BUYERS Did the firm make you aware of their membership of the TPO scheme (e.g. is the logo shown on the sale particulars you received)?

Buyers: Marketing

Yes

BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?

Buyers: Accuracy

Yes

BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?

Buyers: Offer

Yes

BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?

Customer Review

Review 4 Feb 2008 Recommended by customer in Dover, CT15 51.1483, 1.3760 business Colebrook Sturrock http://www.referenceline.com/estate_agents-in-dover-colebrooksturrock-12932

Satisfaction Ratings

Overall Rating

9.5/10

Show All


Professional		10/10
The firm acted professionally at all times

Knowledgeable		8/10
The firm showed a good knowledge of local market conditions

Friendly		10/10
The staff are friendly and give clear and helpful information

Helpful		10/10
The firm helped in the negotiations between buyer and seller

Code of Practice

Buyers: Ombudsman

Yes

BUYERS Did the firm make you aware of their membership of the TPO scheme (e.g. is the logo shown on the sale particulars you received)?

Buyers: Marketing

Yes

BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?

Buyers: Accuracy

Yes

BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?

Buyers: Offer

Yes

BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?

Customer Review

Review 4 Feb 2008 Recommended by customer in Dover, CT15 51.1511, 1.3794 business Colebrook Sturrock http://www.referenceline.com/estate_agents-in-dover-colebrooksturrock-12932

Satisfaction Ratings

Overall Rating

8.3/10

Show All


Professional		9/10
The firm acted professionally at all times

Knowledgeable		8/10
The firm showed a good knowledge of local market conditions

Friendly		8/10
The staff are friendly and give clear and helpful information

Helpful		8/10
The firm helped in the negotiations between buyer and seller

Code of Practice

Sellers: Ombudsman

Yes

SELLERS Did the firm make you aware of their membership of the Property Ombudsman scheme (e.g. is the TPO logo shown on the sales particulars for your property)?

Sellers: Fees

Yes

SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing before marketing your property?

Sellers: Buyer services

SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?

Sellers: Particulars

Yes

SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?

Sellers: Viewing

Yes

SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?

Sellers: Offers

Yes

SELLERS Did the firm confirm all offers in writing?

Sellers: Marketing

Yes

SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?

Buyers: Ombudsman

Yes

BUYERS Did the firm make you aware of their membership of the TPO scheme (e.g. is the logo shown on the sale particulars you received)?

Buyers: Marketing

Yes

BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?

Buyers: Accuracy

Yes

BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?

Buyers: Offer

Yes

BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?

Customer Review

"We bought and sold through the same agent who was very helpful at all times and gave time when asked to do so. We were very happy with the firm."

Review 29 Jan 2008 Recommended by customer in Dover, CT15 51.1517, 1.3788 business Colebrook Sturrock http://www.referenceline.com/estate_agents-in-dover-colebrooksturrock-12932

Satisfaction Ratings

Overall Rating

7/10

Show All


Professional		8/10
The firm acted professionally at all times

Knowledgeable		6/10
The firm showed a good knowledge of local market conditions

Friendly		8/10
The staff are friendly and give clear and helpful information

Helpful		6/10
The firm helped in the negotiations between buyer and seller

Code of Practice

Buyers: Ombudsman

Yes

BUYERS Did the firm make you aware of their membership of the TPO scheme (e.g. is the logo shown on the sale particulars you received)?

Buyers: Accuracy

Yes

BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?

Buyers: Offer

Yes

BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?

Customer Review

Review 23 Jan 2008 Recommended by customer in Dover, CT15 51.1751, 1.3437 business Colebrook Sturrock http://www.referenceline.com/estate_agents-in-dover-colebrooksturrock-12932

Satisfaction Ratings

Overall Rating

9/10

Show All


Professional		8/10
The firm acted professionally at all times

Knowledgeable		9/10
The firm showed a good knowledge of local market conditions

Friendly		9/10
The staff are friendly and give clear and helpful information

Helpful		10/10
The firm helped in the negotiations between buyer and seller

Code of Practice

Buyers: Marketing

BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?

Buyers: Accuracy

Yes

BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?

Buyers: Offer

Yes

BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?

Customer Review

"Very thorough (sometimes too ‘pushy’) & helpful. kept us informed at all stages."

Review 23 Jan 2008 Recommended by customer in Dover, CT15 51.1987, 1.3183 business Colebrook Sturrock http://www.referenceline.com/estate_agents-in-dover-colebrooksturrock-12932	Cost: £242000

Satisfaction Ratings

Overall Rating

10/10

Show All


Professional		10/10
The firm acted professionally at all times

Knowledgeable		10/10
The firm showed a good knowledge of local market conditions

Friendly		10/10
The staff are friendly and give clear and helpful information

Helpful		10/10
The firm helped in the negotiations between buyer and seller

Code of Practice

Sellers: Ombudsman

Yes

SELLERS Did the firm make you aware of their membership of the Property Ombudsman scheme (e.g. is the TPO logo shown on the sales particulars for your property)?

Sellers: Fees

Yes

SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing before marketing your property?

Sellers: Buyer services

Yes

SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?

Sellers: Particulars

Yes

SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?

Sellers: Viewing

Yes

SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?

Sellers: Offers

Yes

SELLERS Did the firm confirm all offers in writing?

Sellers: Marketing

Yes

SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?

Customer Review

Bungalow

"We found Colebrook & Sturrock staff at their Walmer & St. Margarets offices. Very helpful & professional. It was a very difficult process & they made considerable efforts to assist us."

Review 23 Jan 2008 Recommended by customer in Dover, CT15 51.1954, 1.3434 business Colebrook Sturrock http://www.referenceline.com/estate_agents-in-dover-colebrooksturrock-12932	Cost: £257000

Satisfaction Ratings

Overall Rating

10/10

Show All


Professional		10/10
The firm acted professionally at all times

Knowledgeable		10/10
The firm showed a good knowledge of local market conditions

Friendly		10/10
The staff are friendly and give clear and helpful information

Helpful		10/10
The firm helped in the negotiations between buyer and seller

Code of Practice

Buyers: Ombudsman

Yes

BUYERS Did the firm make you aware of their membership of the TPO scheme (e.g. is the logo shown on the sale particulars you received)?

Buyers: Marketing

Yes

BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?

Buyers: Accuracy

Yes

BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?

Buyers: Offer

Yes

BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?

Customer Review

Review 23 Jan 2008 Recommended by customer in Dover, CT15 51.1483, 1.3760 business Colebrook Sturrock http://www.referenceline.com/estate_agents-in-dover-colebrooksturrock-12932	Cost: £365000

Satisfaction Ratings

Overall Rating

10/10

Show All


Professional		10/10
The firm acted professionally at all times

Knowledgeable		10/10
The firm showed a good knowledge of local market conditions

Friendly		10/10
The staff are friendly and give clear and helpful information

Helpful		10/10
The firm helped in the negotiations between buyer and seller

Code of Practice

Sellers: Ombudsman

Yes

SELLERS Did the firm make you aware of their membership of the Property Ombudsman scheme (e.g. is the TPO logo shown on the sales particulars for your property)?

Sellers: Fees

Yes

SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing before marketing your property?

Sellers: Buyer services

Yes

SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?

Sellers: Particulars

Yes

SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?

Sellers: Viewing

Yes

SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?

Sellers: Offers

Yes

SELLERS Did the firm confirm all offers in writing?

Sellers: Marketing

Yes

SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?

Customer Review

"We were treated very courteously by all members of staff, and a good deal of effort was put into secure the sale."

Review 22 Jan 2008 Recommended by customer in Dover, CT16 51.1516, 1.2695 business Colebrook Sturrock http://www.referenceline.com/estate_agents-in-dover-colebrooksturrock-12932	Cost: £385000

Satisfaction Ratings

Overall Rating

9/10

Show All


Professional		9/10
The firm acted professionally at all times

Knowledgeable		9/10
The firm showed a good knowledge of local market conditions

Friendly		9/10
The staff are friendly and give clear and helpful information

Helpful		9/10
The firm helped in the negotiations between buyer and seller

Code of Practice

Sellers: Ombudsman

Yes

SELLERS Did the firm make you aware of their membership of the Property Ombudsman scheme (e.g. is the TPO logo shown on the sales particulars for your property)?

Sellers: Fees

Yes

SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing before marketing your property?

Sellers: Particulars

Yes

SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?

Sellers: Viewing

Yes

SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?

Sellers: Offers

Yes

SELLERS Did the firm confirm all offers in writing?

Sellers: Marketing

Yes

SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?

Customer Review