Gr8Glass

28 Porterbush Road, Mulbarton
Norwich
Norfolk
NR14 8GL

52.5547, 1.2345

Glaziers

Listed under:  Conservatories, Doors, Double Glazing, Double Glazing Repairs, Fascias, Bargeboards & Soffits, Glass / Glazier / Glazing, Replacement Windows, UPVC Windows & Doors, Windows / Window Fitters
99% recommended   Rating 9.9/10
196 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 196 reviews since 2012
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Having used Matt before to install windows I had no hesitation to use him again. I am delighted with the work undertaken which has been completed to a very high standard. Matt is always helpful and ...."   more
 
" This is the second occasion I've called upon Gr8Glass to install replacement windows on this visit to replace three first floor windows. Standards have not dropped since the last visit totally profes...."   more
 
" Very pleased with the service and helpful advice from Matt. The windows are better than an national large company, and cheapest. The windows were fitted on time and in the day, with very little mess o...."   more
 
" Good time keeper, friendly helpful. No mess left."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 99%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 95%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 99%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 91%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Aaron 6
advice 4
agreed 4
approach 6
business 4
certainly 5
cheerful 4
class 4
clean 24
cleaned 5
clear 4
clearly 4
communication 4
considerate 8
courteous 5
definitely 15
delighted 10
door 6
efficient 12
Excellent 40
extremely 13
finish 8
fitting 8
friendly 41
Glass 14
good 37
Gr8 11
Gr8Glass 13
great 11
happy 16
helpful 14
Highly 14
Matt 44
neat 8
Pleasant 13
pleased 21
polite 8
professional 25
quality 16
quote 13
Really 9
recommend 52
recommended 10
reliable 8
Service 35
standard 19
tidy 26
windows 9
workmanship 10
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 7 Dec 2017
Recommended by customer in NR14
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.5731, 1.3513
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To supply and fit fascia / sofit, gutter, down pipes to the property.
 
Cost: £5754

"Having used Matt before to install windows I had no hesitation to use him again. I am delighted with the work undertaken which has been completed to a very high standard.
Matt is always helpful and friendly and a pleasure to have about. I would have no hesitation in recommending his services. "
 
 
 
 
Team:
Matt
 
 
 


Review 16 Nov 2017
Recommended by customer in IP22
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.3801, 0.9621
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To supply and fit 3 black/white UPVC windows.
 
Cost: £1914

"This is the second occasion I've called upon Gr8Glass to install replacement windows on this visit to replace three first floor windows. Standards have not dropped since the last visit totally professional, hard working, but polite and friendly. Work completed on time all clean and tidy. Highly recommend. "
 
 
 
 
Team:
Matt
 
 
 


Review 6 Oct 2017
Recommended by customer in IP25
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.5651, 0.8290
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To supply and fit 5 secondary units.
 
Cost: £2418

"Very pleased with the service and helpful advice from Matt. The windows are better than an national large company, and cheapest. The windows were fitted on time and in the day, with very little mess or disturbance to our home.
We would recommend them to anybody that had doubts about this firm.
Peter & Janet"
 
 
 
 
Team:
Matt
 
 
 


Review 17 Sep 2017
Recommended by customer in NR16
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
52.4999, 1.1565
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To supply and fit 1 UPVC door with 2 side screens.
 
Cost: £1296

"Good time keeper, friendly helpful. No mess left."
 
 
 
 
Team:
Matt
 
 
 


Review 15 Sep 2017
Recommended by customer in NR27
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.9133, 1.3491
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To supply and fit 1 UPVC door and 1 UPVC window.
 
Cost: £1062

"Excellent - we are completely satisfied with the work.
"
 
 
 
 
Team:
Matt
 
 
 


Review 15 Sep 2017
Recommended by customer in NR7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6308, 1.3546
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To supply and fit 1 upvc window.
 
Cost: £672

"Matt was exceptionally considerate. My elderly father was apprehensive about having the work done but Matt made it easy and I can't thank him enough.
"
 
 
 
 
Team:
Matt
 
 
 


Review 1 Sep 2017
Recommended by customer in NR16
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.4271, 1.0125
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To supply and fit 1 wood window.
 
Cost: £1212

"Matt is always punctual and cheerful, gives quick responses and is very conscientious.
The work is excellent, neat and beautifully crafted and executed.
I wouldn't hesitate to recommend him and wouldn't wish use anyone else.
"
 
 
 
 
Team:
Matt Porter
 
 
 


Review 8 Aug 2017
Recommended by customer in NR18
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.5784, 1.1171
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To supply and fit 2 double glazed units.
 
Cost: £162

"Watt Porter did a good job. He is very polite and made sure I knew exactly what he was doing."
 
 
 
 
Team:
Matt Porter
 
 
 


Review 7 Aug 2017
Recommended by customer in NR18
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
52.5807, 1.1299
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To supply and fit it toughened double glazed unit.
 
Cost: £186

"Would use again as the quality of work and value was excellent."
 
 
 
 
Team:
Matt Porter
 
 
 


Review 2 Aug 2017
Recommended by customer in NR3
 My Age: 70 + 
 I'm: Female 
52.6488, 1.2795
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To supply and fit 1x upvc door.
 
Cost: £702

"Quick clean service great new door.
Thanks."
 
 
 
 
Team:
Matt Porter
 
 
 

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