Matrix Fife

Block 14, Holden Way, Donibristle Industrial Estate
Dalgety Bay
Fife
KY11 9JQ

56.0427, -3.3529

Home Improvements

Listed under:  Burglar Alarms and Security Systems, Carpenters & Joiners / Carpentry & Joinery, Mobility / Disability Products - Sales, Soft Furnishings, Upholstery
98% recommended   Rating 9.8/10
638 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 638 reviews since 2011
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" BAL Tradesmen were respectful and well mannered. Took the time to make sure and understood how everything worked."   more
 
" The person from Matrix was on time, infact he was early. He was polite and friendly. Job done quickly and efficiently."   more
 
" Clean. Tidy. Friendly. Professionally. Job well done."   more
 
" Chairs were covered to our specification.Order was completed quickly and efficiently. Staff were extremely helpful."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 96%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 96%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 96%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 98%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 96%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 81%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 15
chain 9
chair 23
Chairs 12
class 17
Clean 10
Council 7
courteous 8
definitely 13
delighted 27
delivery 7
door 9
efficient 36
efficiently 16
Eric 18
Excellent 68
Explained 27
extremely 13
Fife 12
finish 18
fitted 23
friendly 60
friends 7
gate 22
Gentleman 8
Good 42
great 22
happy 36
help 7
helpful 54
Highly 11
Matrix 14
nice 14
pleasant 28
pleased 40
polite 41
professional 29
quality 26
Quick 24
quickly 22
really 19
recommend 29
service 84
standard 14
thank 58
thanks 22
Tidy 23
workman 13
workmanship 13
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Budget:  


Review 5 May 2018
Recommended by customer in KY8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.1858, -3.0391
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitted door viewer, ring chains, solar light and key safe(S/S).
 

"BAL Tradesmen were respectful and well mannered.
Took the time to make sure and understood how everything worked."
 
 
 
 
 
 


Review 3 Apr 2018
Recommended by customer in KY4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.1087, -3.3559
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit keysafe.
 

"The person from Matrix was on time, infact he was early.
He was polite and friendly.
Job done quickly and efficiently."
 
 
 
 
 
   Business Reply:

Thank you for completing our customer rating questionnaire and also for taking the time to add the additional comments which we very much appreciate and will pass on to all of the team.

Iris Kernaghan
Workshop Manager
 


Review 26 Mar 2018
Recommended by customer in KY11
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
56.0607, -3.4322
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Manufactured and fitted stairgate.
 

"Clean.
Tidy.
Friendly.
Professionally.
Job well done."
 
 
 
 
 
   Business Reply:

Thank you for completing our customer rating questionnaire and also for taking the time to add the additional comments which we very much appreciate and will pass on to all of the team.

Iris Kernaghan
Workshop Manager
 


Review 22 Mar 2018
Recommended by customer in KY12
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.0749, -3.4501
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit key safe.
 
Cost: £102
 
 
 
   Business Reply:

Thank you for taking the time to score our customer rating questionnaire .

Iris Kernaghan
Workshop Manager
 


Review 22 Mar 2018
Recommended by customer in KY11
56.0307, -3.4266
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Recovered cushions and footstool.
 
Cost: £130
 
 
 
   Business Reply:

Thank you for taking the time to score our customer rating questionnaire .

Iris Kernaghan
Workshop Manager
 


Review 20 Mar 2018
Recommended by customer in KY11
56.0672, -3.4266
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fit letterbox jamming latch.
 
 
 
 
   Business Reply:

Thank you for taking the time to score our customer rating questionnaire .

Iris Kernaghan
Workshop Manager
 


Review 14 Mar 2018
Recommended by customer in KY15
 My Age: 50 - 59 
 I'm: Female 
 I have known this business: 1 - 5 years 
56.3168, -3.0194
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Recovered chairs.
 
Cost: £289

"Chairs were covered to our specification.Order was completed quickly and efficiently. Staff were extremely helpful."
 
 
 
 
 
   Business Reply:

Thank you for completing our customer rating questionnaire and also for taking the time to add the additional comments which we very much appreciate and will pass on to all of the team.

Iris Kernaghan
Workshop Manager
 


Review 12 Mar 2018
Recommended by customer in KY2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.1412, -3.1785
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Fitted Letter Box Jamming Latch(s/s)
 
 
 
 
   Business Reply:

Thank you for taking the time to score our customer rating questionnaire .

Iris Kernaghan
Workshop Manager
 


Review 9 Mar 2018
Recommended by customer in KY2
56.1295, -3.1760
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Raised chair.
 

"Very friendly, very efficient. Good Job."
 
 
 
 
 
   Business Reply:

Thank you for completing our customer rating questionnaire and also for taking the time to add the additional comments which we very much appreciate and will pass on to all of the team.

Iris Kernaghan
Workshop Manager
 


Review 7 Mar 2018
Recommended by customer in KY11
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.0673, -3.4365
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitted Security Chain(s/s)
 
 
 
 
   Business Reply:

Thank you for taking the time to score our customer rating questionnaire .

Iris Kernaghan
Workshop Manager
 


Review 28 Feb 2018
Recommended by customer in KY11
 My Age: 30 - 39 
 I'm: Female 
56.0689, -3.4119
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Fitted safety gate.
 

"Very friendly,quick and tidy.
Gave demonstration of how to operate,adjust and remove gate.
very happy with service."
 
 
 
 
 
   Business Reply:

Thank you for completing our customer rating questionnaire and also for taking the time to add the additional lengthy comments which we very much appreciate and will pass on to all of the team.

Iris Kernaghan
Workshop Manager
 


Review 27 Feb 2018
Recommended by customer in KY1
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
56.1297, -3.1256
 
 
Satisfaction Ratings
 
Quality 5/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitted led solar lights.(s/s)
 

"Side light doesn't appear to be working."
 
 
 
 
 
   Business Reply:

We cannot find any information on you calling us to report this issue.
Our admin. staff will call you to follow up.
Possibly a problem with weather conditions.
Thank you,

Iris Kernaghan
Workshop Manager
 


Review 22 Feb 2018
Recommended by customer in KY12
 My Age: 30 - 39 
 I'm: Female 
 I haven't used this business before 
56.0481, -3.5276
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitted safety gate.
 

"Very well explained on using safety gate.
Very easy to talk to and Eric was lovely such a nice person.
Explained what he was doing and why it was better fitted than prior gate.
Excellent manner and customer service."
 
 
 
 
 
   Business Reply:

Thank you for completing our customer rating questionnaire and also for taking the time to add the additional lengthy comments which we very much appreciate and will pass on to all of the team.

Iris Kernaghan
Workshop Manager
 


Review 12 Feb 2018
Recommended by customer in KY2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.1212, -3.1938
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Raised Chair
 

"This work was arranged by local council/occupational therapist. Within one day of her call to you, my mum was contacted and the job was done in less than a week. She was very impressed with the prompt service, everything was explained over the telephone. date/time/name of employee calling.
Eric Hendelson undertook the work. He was on time introduced himself, completed the work efficiently and tiding. He was very pleasant and friendly.
Extremely satisfied."
 
 
 
 
 
   Business Reply:

Thank you for completing our customer rating questionnaire and also for taking the time to add the additional lengthy comments which we VERY much appreciate and will pass on to all of the team.

Iris Kernaghan
Workshop Manager
 


Review 12 Feb 2018
Recommended by customer in KY2
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.1293, -3.1966
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Fitted solar light (s/s)
 

"Friendly and professional "
 
 
 
 
 
   Business Reply:

Thank you for completing our customer rating questionnaire and also for taking the time to add the additional comments which we very much appreciate and will pass on to all of the team.

Iris Kernaghan
Workshop Manager
 


Review 6 Feb 2018
Recommended by customer in KY3
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
56.0573, -3.3252
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Raise chair.
 

"Work well done!!
Getting this firm to raise the settee next."
 
 
 
 
 
   Business Reply:

Thank you for completing our customer rating questionnaire and also for taking the time to add the additional comments which we very much appreciate and will pass on to all of the team.

Iris Kernaghan
Workshop Manager
 


Review 1 Feb 2018
Recommended by customer in KY15
 My Age: 40 - 49 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
56.2503, -3.2047
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Fitted security chain, letter box jamming latches and led solar lights (S/S).
 

"Very good service.
Very nice chaps, friendly, helpful and efficient.
Explained everything fully.
Very tidy."
 
 
 
 
 
   Business Reply:

Thank you for taking the time to score our customer rating questionnaire .

Iris Kernaghan
Workshop Manager
 


Review 30 Jan 2018
Recommended by customer in KY2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.1282, -3.1782
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Raise armchair.
 
 
 
 
   Business Reply:

Thank you for taking the time to score our customer rating questionnaire .

Iris Kernaghan
Workshop Manager
 


Review 29 Jan 2018
Recommended by customer in KY8
 My Age: 70 + 
56.2624, -2.9187
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Raise chair by 4"
 
 
 
 
   Business Reply:

Thank you for taking the time to score our customer rating questionnaire .

Iris Kernaghan
Workshop Manager
 


Review 29 Jan 2018
Recommended by customer in KY16
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.3319, -2.7975
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Raised bed.
 

"Very successful."
 
 
 
 
 
   Business Reply:

Thank you for completing our customer rating questionnaire and also for taking the time to add the additional comments which we very much appreciate and will pass on to all of the team.

Iris Kernaghan
Workshop Manager
 

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