Matrix Fife

Block 14, Holden Way, Donibristle Industrial Estate
Dalgety Bay
Fife
KY11 9JQ

Home Improvements

Listed under:  Burglar Alarms and Security Systems, Carpenters & Joiners / Carpentry & Joinery, Mobility / Disability Products - Sales, Soft Furnishings, Upholstery
98% recommended   Rating Matrix Fife 9.8/100
638 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
 9.8 /10 Overall Rating 9.8/10
Based on 638 reviews since 2011
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed
 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy
 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional
 
Value 9.7/10 Value Rating 9.7
The price represents value for money
 
 
 
Recent Reviews 
 
" BAL Tradesmen were respectful and well mannered. Took the time to make sure and understood how everything worked."   more
 
" The person from Matrix was on time, infact he was early. He was polite and friendly. Job done quickly and efficiently."   more
 
" Clean. Tidy. Friendly. Professionally. Job well done."   more
 
" Chairs were covered to our specification.Order was completed quickly and efficiently. Staff were extremely helpful."   more
 
 
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Customer Reviews
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Review 5 May 2018
Recommended by customer in KY8
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Fitted door viewer, ring chains, solar light and key safe(S/S).
 

"BAL Tradesmen were respectful and well mannered.
Took the time to make sure and understood how everything worked."
 
 
 
 
 
 

Review 3 Apr 2018
Recommended by customer in KY4
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Supply and fit keysafe.
 

"The person from Matrix was on time, infact he was early.
He was polite and friendly.
Job done quickly and efficiently."
 
 
 
 
 
   Business Reply:
Thank you for completing our customer rating questionnaire and also for taking the time to add the additional comments which we very much appreciate and will pass on to all of the team.

Iris Kernaghan
Workshop Manager
 

Review 26 Mar 2018
Recommended by customer in KY11
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Manufactured and fitted stairgate.
 

"Clean.
Tidy.
Friendly.
Professionally.
Job well done."
 
 
 
 
 
   Business Reply:
Thank you for completing our customer rating questionnaire and also for taking the time to add the additional comments which we very much appreciate and will pass on to all of the team.

Iris Kernaghan
Workshop Manager
 

Review 22 Mar 2018
Recommended by customer in KY12
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Supply and fit key safe.
 
 
 
 
   Business Reply:
Thank you for taking the time to score our customer rating questionnaire .

Iris Kernaghan
Workshop Manager
 

Review 22 Mar 2018
Recommended by customer in KY11
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Recovered cushions and footstool.
 
 
 
 
   Business Reply:
Thank you for taking the time to score our customer rating questionnaire .

Iris Kernaghan
Workshop Manager
 

Review 20 Mar 2018
Recommended by customer in KY11
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Fit letterbox jamming latch.
 
 
 
 
   Business Reply:
Thank you for taking the time to score our customer rating questionnaire .

Iris Kernaghan
Workshop Manager
 

Review 14 Mar 2018
Recommended by customer in KY15
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Recovered chairs.
 

"Chairs were covered to our specification.Order was completed quickly and efficiently. Staff were extremely helpful."
 
 
 
 
 
   Business Reply:
Thank you for completing our customer rating questionnaire and also for taking the time to add the additional comments which we very much appreciate and will pass on to all of the team.

Iris Kernaghan
Workshop Manager
 

Review 12 Mar 2018
Recommended by customer in KY2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Fitted Letter Box Jamming Latch(s/s)
 
 
 
 
   Business Reply:
Thank you for taking the time to score our customer rating questionnaire .

Iris Kernaghan
Workshop Manager
 

Review 9 Mar 2018
Recommended by customer in KY2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Raised chair.
 

"Very friendly, very efficient. Good Job."
 
 
 
 
 
   Business Reply:
Thank you for completing our customer rating questionnaire and also for taking the time to add the additional comments which we very much appreciate and will pass on to all of the team.

Iris Kernaghan
Workshop Manager
 

Review 7 Mar 2018
Recommended by customer in KY11
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Fitted Security Chain(s/s)
 
 
 
 
   Business Reply:
Thank you for taking the time to score our customer rating questionnaire .

Iris Kernaghan
Workshop Manager
 

Review 28 Feb 2018
Recommended by customer in KY11
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Fitted safety gate.
 

"Very friendly,quick and tidy.
Gave demonstration of how to operate,adjust and remove gate.
very happy with service."
 
 
 
 
 
   Business Reply:
Thank you for completing our customer rating questionnaire and also for taking the time to add the additional lengthy comments which we very much appreciate and will pass on to all of the team.

Iris Kernaghan
Workshop Manager
 

Review 27 Feb 2018
Recommended by customer in KY1
 
 
Satisfaction Ratings
 
Quality 5/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Fitted led solar lights.(s/s)
 

"Side light doesn't appear to be working."
 
 
 
 
 
   Business Reply:
We cannot find any information on you calling us to report this issue.
Our admin. staff will call you to follow up.
Possibly a problem with weather conditions.
Thank you,

Iris Kernaghan
Workshop Manager
 

Review 22 Feb 2018
Recommended by customer in KY12
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Fitted safety gate.
 

"Very well explained on using safety gate.
Very easy to talk to and Eric was lovely such a nice person.
Explained what he was doing and why it was better fitted than prior gate.
Excellent manner and customer service."
 
 
 
 
 
   Business Reply:
Thank you for completing our customer rating questionnaire and also for taking the time to add the additional lengthy comments which we very much appreciate and will pass on to all of the team.

Iris Kernaghan
Workshop Manager
 

Review 12 Feb 2018
Recommended by customer in KY2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Raised Chair
 

"This work was arranged by local council/occupational therapist. Within one day of her call to you, my mum was contacted and the job was done in less than a week. She was very impressed with the prompt service, everything was explained over the telephone. date/time/name of employee calling.
Eric Hendelson undertook the work. He was on time introduced himself, completed the work efficiently and tiding. He was very pleasant and friendly.
Extremely satisfied."
 
 
 
 
 
   Business Reply:
Thank you for completing our customer rating questionnaire and also for taking the time to add the additional lengthy comments which we VERY much appreciate and will pass on to all of the team.

Iris Kernaghan
Workshop Manager
 

Review 12 Feb 2018
Recommended by customer in KY2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Fitted solar light (s/s)
 

"Friendly and professional "
 
 
 
 
 
   Business Reply:
Thank you for completing our customer rating questionnaire and also for taking the time to add the additional comments which we very much appreciate and will pass on to all of the team.

Iris Kernaghan
Workshop Manager
 

Review 6 Feb 2018
Recommended by customer in KY3
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Raise chair.
 

"Work well done!!
Getting this firm to raise the settee next."
 
 
 
 
 
   Business Reply:
Thank you for completing our customer rating questionnaire and also for taking the time to add the additional comments which we very much appreciate and will pass on to all of the team.

Iris Kernaghan
Workshop Manager
 

Review 1 Feb 2018
Recommended by customer in KY15
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Fitted security chain, letter box jamming latches and led solar lights (S/S).
 

"Very good service.
Very nice chaps, friendly, helpful and efficient.
Explained everything fully.
Very tidy."
 
 
 
 
 
   Business Reply:
Thank you for taking the time to score our customer rating questionnaire .

Iris Kernaghan
Workshop Manager
 

Review 30 Jan 2018
Recommended by customer in KY2
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Raise armchair.
 
 
 
 
   Business Reply:
Thank you for taking the time to score our customer rating questionnaire .

Iris Kernaghan
Workshop Manager
 

Review 29 Jan 2018
Recommended by customer in KY8
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Raise chair by 4"
 
 
 
 
   Business Reply:
Thank you for taking the time to score our customer rating questionnaire .

Iris Kernaghan
Workshop Manager
 

Review 29 Jan 2018
Recommended by customer in KY16
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Raised bed.
 

"Very successful."
 
 
 
 
 
   Business Reply:
Thank you for completing our customer rating questionnaire and also for taking the time to add the additional comments which we very much appreciate and will pass on to all of the team.

Iris Kernaghan
Workshop Manager
 
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