Linacre Locksmiths

41 Linacre Avenue, Sprowston
Norwich
Norfolk
NR7 8JZ

Locksmith

Listed under:  Locksmiths
100% recommended   Rating Linacre Locksmiths 9.9/100
272 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
 9.9 /10 Overall Rating 9.9/10
Based on 272 reviews since 2009
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed
 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy
 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional
 
Value 9.8/10 Value Rating 9.8
The price represents value for money
 
 
 
Recent Reviews 
 
" Really excellent work"   more
 
" I called Linacre Locksmiths early in the morning on 8 July. Whilst on a dog walk I had managed to lose the key to our patio door and didn't have a spare. This is the door that our dog uses to go in a...."   more
 
" I telephoned at 7:45 this morning as my UPVC door mechanism broke last night and the door was stuck shut. I was asked when would be convenient for the work to be carried out. By noon today the door ...."   more
 
" I emailed Linacre Locksmiths after I was unable to open the rear upvc door, where the key was just spinning. I received a reply within an hour detailing the probable cause and the cost of various rep...."   more
 
About Us

A fully mobile locksmith service based in Norwich and covering all Norfolk. Entry gained to lockouts as well as general lock repairs, replacements and upgrades. Other security hardware fitted including keysafes, chains, spyholes etc. On site key cutting facilities offered too. And remember - WE WON'T BE BEATEN ON PRICE!
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Charges: 96%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 98%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 88%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 98%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 90%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

able 9
advice 18
arrived 29
broken 7
called 8
certainly 8
changed 6
Clean 7
contact 6
courteous 8
definitely 9
door 33
efficient 39
efficiently 13
exactly 6
excellent 49
explained 26
fair 7
fast 7
fitted 9
friendly 22
friends 6
future 6
good 49
great 6
happy 18
helpful 35
highly 29
impressed 6
initial 7
keys 12
knowledgeable 6
Lever 6
Linacre 20
lock 30
locksmith 15
Locksmiths 17
pleased 22
polite 20
problem 17
professional 44
prompt 42
Quick 26
quickly 20
Reasonable 16
recommend 53
recommended 33
response 11
service 109
Wayne 31
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 11 Aug 2026
Recommended by customer in NR5
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Two locks changed with additional keys

"Really excellent work"
 
 
 
   Business Reply:
Many thanks for review and using my Norwich locksmith services. Regards
 

Review 17 Oct 2022
Recommended by customer in NR20
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replace broken lock on barn door with modern ___ - complaint lock.
 
 
 
 
 

Review 10 Jul 2022
Recommended by customer in NR9
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replacement of a new Yale locking cylinder.

"I called Linacre Locksmiths early in the morning on 8 July. Whilst on a dog walk I had managed to lose the key to our patio door and didn't have a spare. This is the door that our dog uses to go in and out of the house to the garden so really important to us be able to use!
I explained the situation and was told that I could be seen that day and I would be fitted in to the visits already planned.
This was excellent news and true to this a new lock was fitted within a few hours.
I was also given some advice about an issue with the door itself and also a problem with my front door handle.
Excellent service and absolutely recommended."
 
 
 
 

Review 10 May 2022
Recommended by customer in NR3
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replacement mechanism for UPVC back door and replacement for broken window handle - both were stuck shut

"I telephoned at 7:45 this morning as my UPVC door mechanism broke last night and the door was stuck shut. I was asked when would be convenient for the work to be carried out. By noon today the door mechanism had been replaced and also a broken window handle replaced that I hadn't originally booked to be done. I was shown what had broken in both cases. Advice provided on what I can do about the central glass door panel to alleviate further issues. Very happy with the speed of response and the thorough job delivered. Price was as quoted and customer service friendly and polite. Highly recommend and if I have any more lock problems I will be using again"
 
 
 
   Business Reply:
Many thanks for review and using my Norwich locksmith services. Regards
 

Review 27 Jan 2022
Recommended by customer in NR12
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Diagnosed a broken mechanism, replaced same and also a new, better fitting, barrel.

"I emailed Linacre Locksmiths after I was unable to open the rear upvc door, where the key was just spinning. I received a reply within an hour detailing the probable cause and the cost of various replacement parts.
We agreed on a date and time and they arrived promptly. Within minutes the door was open and the broken mechanism confirmed. I was shown the broken part before a new one was fitted.
Very pleased with the friendly and professional service and the cost was reasonable too."
 
 
 
 

Review 5 Jan 2022
Recommended by customer in NR8
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Fitted a yalelock to my front door.

"I rang Wayne on 30 December - in the middle of the Christmas period - so I was delighted when he said he would come the same day. He arrived when he said he would, completed the work quickly, cleaned up afterwards and gave me keys. Altogether an excellent job at a very reasonable price.

I was very impressed and pleased."
 
 
Team:
Wayne
 
 
 

Review 25 Sep 2021
Recommended by customer in NR1
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replace two locks in uPVC doors

"Prompt reply to enquiries, friendly and helpful. Quick turnaround from initial enquiries to completion of the work."
 
 
 
 

Review 18 Aug 2021
Recommended by customer in NR3
 
 
Satisfaction Ratings
 
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replacement of two external door locks
 

"The work was done quickly and efficiently. Have already recommended to friends!"
 
 
 
 
Team:
Wayne Lever
 
 
 

Review 9 Aug 2021
Recommended by customer in NR17
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Repair broken lock/removal of key that had broken in lock.
 

"Arrived promptly knew their trade and diagnosed problem quickly. Provided after-care advice.
Would recommend and use again if necessary."
 
 
 
 
 
 

Review 2 Aug 2021
Recommended by customer in NR12
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Locking mechanism replaced plus new cylinder for the front door.

"Following a Saturday phone call Wayne came Monday morning to replace the locking mechanism and cylinder on the front door of our property.
Work was carried out quickly and efficiently.
Estimate was very fair & reasonable and even with the extra of a new cylinder the total cost was equally fair.
No hesitation in recommending Linacre to anyone needing a locksmith"
 
 
Team:
Wayne Lever
 
 
 

Review 26 Jul 2021
Recommended by customer in NR8
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replacement lock mechanism and open jammed door.
 

"Brilliant job - arrived on promised, opened door, replaced lock - even spent time adjusting door to get it perfect, and cleared up afterwards."
 
 
 
 
 
 

Review 7 Jul 2021
Recommended by customer in IP25
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Check and replace UPVC door lock. Clean and afresh
 

"Arrived on time. Helpful, polite, no fuss carried out work greatly and without pause. All done on a Sunday."
 
 
 
 
 
 

Review 16 Feb 2021
Recommended by customer in HA0
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
New lock fitted to exterior door for my 70 year mum who was very anxious about it. Arrived quickly and did a great job at a reasonable price. Thank you

"New lock fitted to exterior door for my 70 year old mums house who was very anxious about it. Arrived quickly and did a great job at a reasonable price. The work was completed quickly with no hassle. Three keys left with mum, fantastic that the job was done only 2/3 hours after I had called them. Fantastic service, thank you. Very happy"
 
 
 
 

Review 10 Oct 2020
Recommended by customer in NR14
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Came very promptly. Unjammed our kitchen door and replaced the barrel! We now have a working door!

"Arrived very promptly and work carried out. We now have a working door which we are very pleased with."
 
 
Team:
Wayne
 
 
 

Review 7 Sep 2020
Recommended by customer in NR4
 
 
Satisfaction Ratings
 
Quality 7/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 7/10
The team was friendly, helpful, considerate and professional
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Open up jammed front door mechanism.

Replaced center section unit for new

Replaced cylinder for new-3 keys.

12 months part warranty.
 
 
 
 
 

Review 30 Jul 2020
Recommended by customer in NR5
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Wayne looked at the door lock to see if he could repair it. Unfortunately it couldn’t be repaired, so it was replaced. 2 doors as they had the same lock. All done in half an hour.

"Excellent service, firstly through email and then in person. Very quick to respond and work carried out within hours. Would recommend to others."
 
 
Team:
Wayne
 
 
 

Review 13 Jul 2020
Recommended by customer in NR7
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replace faulty cylinder on front door lock cut 3 additional keys.
 

"First class service. From phone call to completion of job took less than one hour. The job was done in a professional manner I would strongly recommended Linacre Locksmiths."
 
 
 
 
 
 

Review 20 Feb 2020
Recommended by customer in NR15
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
2 x locks changed on commercial premises plus 4 extra keys cut.

"Wayne arrived onsite within an hour of our enquiry and replaced two locks, cutting four extra keys.

Brilliant service and reasonably priced, highly recommended."
 
 
Team:
Wayne Lever
 
 
 

Review 31 Jan 2020
Recommended by customer in NR4
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Open VP jammed front door and replace broken locking mechanism.Also repaired keep on door post.
 

"Very punctual, got on with the job immediately, again told me the same as the telephone quote, answered my questions clearly and was happy to give advice.Also did the extra repair for just 73 - 99. "
 
 
 
 
 
 

Review 31 Jan 2020
Recommended by customer in NR14
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replacement of 3 locks icluding adjustments

"arrived promptly
carried out work in efficient manner
explained a couple of problems with locking mechanism, which was opportunity for him to sell me more product but he explained not necessary at this time as still working ok
made adjustments as needed
for his honesty, credibility efficiency and old school customer service
superb
His years of experience are obvious
will certainly use again and highly recommend"
 
 
 
 
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