Norfolk Stairlifts & Norfolk Mobility

Unit 10, Ironside Way, Hingham
NORWICH
Norfolk
NR9 4LF
52.5801, 0.9972

Mobility Products

www.norfolkstairlifts.co.uk

info@norfolkstairlifts.co.uk

01953 850004

07771 920834

Listed under: Mobility / Disability Products - Sales, Stairlifts - Service & Maintenance, Stairlifts - Supply & Installation, Wheelchair Lifts - Supply & Installation

100% recommended: 9.5/10
66 reviews since 2010

Satisfaction Ratings

Overall Rating		9.5/10

Quality		9.4/10

Service		9.7/10

Value		9.3/10



Good Practice

Charges	100%

Timing	100%

Payment	95%

Reliable	100%

Invoice	98%

Guarantee	98%

Recent Reviews

" Very efficient. One week from first phone call to installation." more

" Completely satisfied with the installation of the Meditek 140 stairalift and ease of use, also to the modification of the stair rails." more

" Placed order for stairlift 18th Jan installed and working 27th Jan. This date being the 93rd birthday of the gentleman whom the lift was for. He had b...." more

" Thank you for spotting the damage to the lift as originally imported, and for your successful efforts to get it exchanged and installed & tested on th...." more

About Us (Information provided by the businesses)

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Legal Name: Norfolk Stairlifts & Norfolk Mobility.

SUMMARY OF ALL REVIEWS

Reviews by Month
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Reviews that match your Budget (click to filter these reviews below)

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REVIEWS LISTED BELOW
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Review 17 Feb 2012 Recommended by customer in Norwich, NR7 52.6377, 1.3443 business Norfolk Stairlifts & Norfolk Mobility http://www.referenceline.com/mobility_products-in-norwich-norfolkstairliftsnorfolkmobility-24856	Cost: £1145

Satisfaction Ratings

Overall Rating

10/10

Show All


Quality		10/10
The quality of the products or services was as expected and agreed

Service		10/10
The team was friendly, helpful, considerate and professional

Value		10/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain their products, services and charges (incl VAT, where applicable)?

Timing

Yes

Before starting work, did the firm explain when the products or services would be provided.?

Payment

Yes

Before starting work, did the firm explain how and when to pay?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc. and agree any changes?

Invoice

Yes

On completion, did the firm give you an invoice showing the breakdown of charges (and VAT, where applicable)?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Brookes stair lift.

"Very efficient. One week from first phone call to installation."

Review 15 Feb 2012 Recommended by customer business Norfolk Stairlifts & Norfolk Mobility http://www.referenceline.com/mobility_products-in-norwich-norfolkstairliftsnorfolkmobility-24856	Cost: £1100

Satisfaction Ratings

Overall Rating

7.7/10

Show All


Quality		7/10
The quality of the products or services was as expected and agreed

Service		9/10
The team was friendly, helpful, considerate and professional

Value		7/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain their products, services and charges (incl VAT, where applicable)?

Timing

Yes

Before starting work, did the firm explain when the products or services would be provided.?

Payment

Yes

Before starting work, did the firm explain how and when to pay?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc. and agree any changes?

Invoice

Yes

On completion, did the firm give you an invoice showing the breakdown of charges (and VAT, where applicable)?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

"Completely satisfied with the installation of the Meditek 140 stairalift and ease of use, also to the modification of the stair rails."

Review 9 Feb 2012 Recommended by customer business Norfolk Stairlifts & Norfolk Mobility http://www.referenceline.com/mobility_products-in-norwich-norfolkstairliftsnorfolkmobility-24856	Cost: £3600

Satisfaction Ratings

Overall Rating

10/10

Show All


Quality		10/10
The quality of the products or services was as expected and agreed

Service		10/10
The team was friendly, helpful, considerate and professional

Value		10/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain their products, services and charges (incl VAT, where applicable)?

Timing

Yes

Before starting work, did the firm explain when the products or services would be provided.?

Payment

Yes

Before starting work, did the firm explain how and when to pay?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc. and agree any changes?

Invoice

Yes

On completion, did the firm give you an invoice showing the breakdown of charges (and VAT, where applicable)?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

"Placed order for stairlift 18th Jan installed and working 27th Jan. This date being the 93rd birthday of the gentleman whom the lift was for. He had been confined upstairs for some 6 weeks previous to the lift being installed. His comment was that this was the best birthday present he has ever received. Has now got his life back again. Took to the stairlift like a duck to water, when I left him on the 27th he was singing like a bird content with his life again."

Review 18 Jan 2012 Recommended by customer in Norwich, NR2 52.6294, 1.2801 business Norfolk Stairlifts & Norfolk Mobility http://www.referenceline.com/mobility_products-in-norwich-norfolkstairliftsnorfolkmobility-24856	Cost: £4878

Satisfaction Ratings

Overall Rating

9.3/10

Show All


Quality		9/10
The quality of the products or services was as expected and agreed

Service		10/10
The team was friendly, helpful, considerate and professional

Value		9/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain their products, services and charges (incl VAT, where applicable)?

Timing

Yes

Before starting work, did the firm explain when the products or services would be provided.?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc. and agree any changes?

Customer Review

Free lift curved stairlift.

"Thank you for spotting the damage to the lift as originally imported, and for your successful efforts to get it exchanged and installed & tested on the day of our departure for the Christmas holiday!"

Review 3 Jan 2012 Recommended by customer business Norfolk Stairlifts & Norfolk Mobility http://www.referenceline.com/mobility_products-in-norwich-norfolkstairliftsnorfolkmobility-24856	Cost: £350

Satisfaction Ratings

Overall Rating

6/10

Show All


Quality		5/10
The quality of the products or services was as expected and agreed

Service		8/10
The team was friendly, helpful, considerate and professional

Value		5/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain their products, services and charges (incl VAT, where applicable)?

Timing

Yes

Before starting work, did the firm explain when the products or services would be provided.?

Payment

Yes

Before starting work, did the firm explain how and when to pay?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc. and agree any changes?

Invoice

Yes

On completion, did the firm give you an invoice showing the breakdown of charges (and VAT, where applicable)?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Brooks stairlift

"Very pleased with the stair chair."

Review 14 Dec 2011 Recommended by customer business Norfolk Stairlifts & Norfolk Mobility http://www.referenceline.com/mobility_products-in-norwich-norfolkstairliftsnorfolkmobility-24856	Cost: £1900

Satisfaction Ratings

Overall Rating

10/10

Show All


Quality		10/10
The quality of the products or services was as expected and agreed

Service		10/10
The team was friendly, helpful, considerate and professional

Value		10/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain their products, services and charges (incl VAT, where applicable)?

Timing

Yes

Before starting work, did the firm explain when the products or services would be provided.?

Payment

Yes

Before starting work, did the firm explain how and when to pay?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc. and agree any changes?

Invoice

Yes

On completion, did the firm give you an invoice showing the breakdown of charges (and VAT, where applicable)?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

"From Rep’s visit to installation was 48hrs. I would not hesitate to recommend the company and shall long sing their praise."

Review 3 Dec 2011 Recommended by customer in Norwich, NR12 52.7082, 1.4062 business Norfolk Stairlifts & Norfolk Mobility http://www.referenceline.com/mobility_products-in-norwich-norfolkstairliftsnorfolkmobility-24856	Cost: £6000

Satisfaction Ratings

Overall Rating

8/10

Show All


Quality		8/10
The quality of the products or services was as expected and agreed

Service		9/10
The team was friendly, helpful, considerate and professional

Value		7/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain their products, services and charges (incl VAT, where applicable)?

Timing

Yes

Before starting work, did the firm explain when the products or services would be provided.?

Payment

Yes

Before starting work, did the firm explain how and when to pay?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc. and agree any changes?

Invoice

Yes

On completion, did the firm give you an invoice showing the breakdown of charges (and VAT, where applicable)?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Stairlift over two floors.

"There was a problem of fit with the kit provided by the manufacturer, who had measured up the stairs. Norfolk Stairlifts dealt with the manufacturer and kept us informed, fitting the re-manufactured parts as soon as they were available."

Review 1 Nov 2011 Recommended by customer in Cromer, NR27 52.9278, 1.3037 business Norfolk Stairlifts & Norfolk Mobility http://www.referenceline.com/mobility_products-in-norwich-norfolkstairliftsnorfolkmobility-24856	Cost: £3200

Satisfaction Ratings

Overall Rating

10/10

Show All


Quality		10/10
The quality of the products or services was as expected and agreed

Service		10/10
The team was friendly, helpful, considerate and professional

Value		10/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain their products, services and charges (incl VAT, where applicable)?

Timing

Yes

Before starting work, did the firm explain when the products or services would be provided.?

Payment

Yes

Before starting work, did the firm explain how and when to pay?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc. and agree any changes?

Invoice

Yes

On completion, did the firm give you an invoice showing the breakdown of charges (and VAT, where applicable)?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

2 Meditek stairlifts.

"Very helpful. Good to do business with."

Review 26 Oct 2011 Recommended by customer business Norfolk Stairlifts & Norfolk Mobility http://www.referenceline.com/mobility_products-in-norwich-norfolkstairliftsnorfolkmobility-24856	Cost: £1695

Satisfaction Ratings

Overall Rating

10/10

Show All


Quality		10/10
The quality of the products or services was as expected and agreed

Service		10/10
The team was friendly, helpful, considerate and professional

Value		10/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain their products, services and charges (incl VAT, where applicable)?

Timing

Yes

Before starting work, did the firm explain when the products or services would be provided.?

Payment

Yes

Before starting work, did the firm explain how and when to pay?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc. and agree any changes?

Invoice

Yes

On completion, did the firm give you an invoice showing the breakdown of charges (and VAT, where applicable)?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Review 24 Oct 2011 Recommended by customer in Norwich, NR5 52.6495, 1.2269 business Norfolk Stairlifts & Norfolk Mobility http://www.referenceline.com/mobility_products-in-norwich-norfolkstairliftsnorfolkmobility-24856

Satisfaction Ratings

Overall Rating

10/10

Show All


Quality		10/10
The quality of the products or services was as expected and agreed

Service		10/10
The team was friendly, helpful, considerate and professional

Value		10/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain their products, services and charges (incl VAT, where applicable)?

Timing

Yes

Before starting work, did the firm explain when the products or services would be provided.?

Payment

Yes

Before starting work, did the firm explain how and when to pay?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc. and agree any changes?

Invoice

Yes

On completion, did the firm give you an invoice showing the breakdown of charges (and VAT, where applicable)?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Removal of old stannah stair lift and installation of new Tyssen Home Glide.

"Very efficient and competent service from the initial call out to the installation of new product – we are extremely satisfied and would not hesitate to recommend them."

Review 11 Oct 2011 Recommended by customer in King's Lynn, PE32 52.6685, 0.7320 business Norfolk Stairlifts & Norfolk Mobility http://www.referenceline.com/mobility_products-in-norwich-norfolkstairliftsnorfolkmobility-24856	Cost: £1500

Satisfaction Ratings

Overall Rating

10/10

Show All


Quality		10/10
The quality of the products or services was as expected and agreed

Service		10/10
The team was friendly, helpful, considerate and professional

Value		10/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain their products, services and charges (incl VAT, where applicable)?

Timing

Yes

Before starting work, did the firm explain when the products or services would be provided.?

Payment

Yes

Before starting work, did the firm explain how and when to pay?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc. and agree any changes?

Invoice

Yes

On completion, did the firm give you an invoice showing the breakdown of charges (and VAT, where applicable)?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

"Excellent quick efficient service. Totally professional & courteous. They really went the extra mile to get this stair lift installed in two (yes two) working days from order to completion."

Review 11 Oct 2011 Recommended by customer in Diss, IP22 52.3776, 1.1221 business Norfolk Stairlifts & Norfolk Mobility http://www.referenceline.com/mobility_products-in-norwich-norfolkstairliftsnorfolkmobility-24856	Cost: £3400

Satisfaction Ratings

Overall Rating

10/10

Show All


Quality		10/10
The quality of the products or services was as expected and agreed

Service		10/10
The team was friendly, helpful, considerate and professional

Value		10/10
The firm's charges are reasonable for the work involved

Customer Review

"I am delighted with the stair lift & would highly recommend the firm to anyone who is looking for efficient & friendly service at a fair price & quality product."

Review 22 Sep 2011 Recommended by customer in Thetford, IP25 52.5673, 0.8331 business Norfolk Stairlifts & Norfolk Mobility http://www.referenceline.com/mobility_products-in-norwich-norfolkstairliftsnorfolkmobility-24856	Cost: £2065

Satisfaction Ratings

Overall Rating

9.3/10

Show All


Quality		10/10
The quality of the products or services was as expected and agreed

Service		10/10
The team was friendly, helpful, considerate and professional

Value		8/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain their products, services and charges (incl VAT, where applicable)?

Timing

Yes

Before starting work, did the firm explain when the products or services would be provided.?

Payment

Yes

Before starting work, did the firm explain how and when to pay?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc. and agree any changes?

Invoice

Yes

On completion, did the firm give you an invoice showing the breakdown of charges (and VAT, where applicable)?

Customer Review

I supply and install Meditek 160. 1 manager bath cushion.

"We were shown a range of choice in our house, and were very satisfied with the help we were given to choose the system that would best suit our purpose. The Meditek Stairlift was installed efficiently about one week later. The engineer was both very good and courteous. Both the stairlift are performing very well 2 weeks later."

Review 22 Sep 2011 Recommended by customer in Norwich, NR9 52.6002, 1.1696 business Norfolk Stairlifts & Norfolk Mobility http://www.referenceline.com/mobility_products-in-norwich-norfolkstairliftsnorfolkmobility-24856	Cost: £1495

Satisfaction Ratings

Overall Rating

6.7/10

Show All


Quality		7/10
The quality of the products or services was as expected and agreed

Service		7/10
The team was friendly, helpful, considerate and professional

Value		6/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain their products, services and charges (incl VAT, where applicable)?

Timing

Yes

Before starting work, did the firm explain when the products or services would be provided.?

Payment

Yes

Before starting work, did the firm explain how and when to pay?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc. and agree any changes?

Invoice

Yes

On completion, did the firm give you an invoice showing the breakdown of charges (and VAT, where applicable)?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Tussen home glide extra stairlift.

"Very satisfied with everything. All done without any fuss or mess and no waiting a job well done 10/10. Thank you."

Review 14 Sep 2011 Recommended by customer in Bungay, NR35 52.4672, 1.4400 business Norfolk Stairlifts & Norfolk Mobility http://www.referenceline.com/mobility_products-in-norwich-norfolkstairliftsnorfolkmobility-24856

Satisfaction Ratings

Overall Rating

10/10

Show All


Quality		10/10
The quality of the products or services was as expected and agreed

Service		10/10
The team was friendly, helpful, considerate and professional

Value		10/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain their products, services and charges (incl VAT, where applicable)?

Payment

Yes

Before starting work, did the firm explain how and when to pay?

Customer Review

Review 14 Sep 2011 Recommended by customer business Norfolk Stairlifts & Norfolk Mobility http://www.referenceline.com/mobility_products-in-norwich-norfolkstairliftsnorfolkmobility-24856	Cost: £4300

Satisfaction Ratings

Overall Rating

10/10

Show All


Quality		10/10
The quality of the products or services was as expected and agreed

Service		10/10
The team was friendly, helpful, considerate and professional

Value		10/10
The firm's charges are reasonable for the work involved

Good Practice

Charges

Yes

Before starting work, did the firm explain their products, services and charges (incl VAT, where applicable)?

Timing

Yes

Before starting work, did the firm explain when the products or services would be provided.?

Payment

Yes

Before starting work, did the firm explain how and when to pay?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc. and agree any changes?

Invoice

Yes

On completion, did the firm give you an invoice showing the breakdown of charges (and VAT, where applicable)?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Reconditioned Stannah chair on platinum curved rails, made to measure.

"Excellent service throughout the transaction. All staff very helpful & polite. Thorough explanation of options available for our particular staircase. Highly recommended in every way! Thank you"

Review 1 Sep 2011 Recommended by customer in Wymondham, NR18 52.5708, 1.1098 business Norfolk Stairlifts & Norfolk Mobility http://www.referenceline.com/mobility_products-in-norwich-norfolkstairliftsnorfolkmobility-24856	Cost: £4905

Satisfaction Ratings

Overall Rating

8.5/10

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain their products, services and charges (incl VAT, where applicable)?

Timing

Yes

Before starting work, did the firm explain when the products or services would be provided.?

Payment

Yes

Before starting work, did the firm explain how and when to pay?

Reliable

Yes

During the work, did the firm keep its promises about costs, timing etc. and agree any changes?

Invoice

Yes

On completion, did the firm give you an invoice showing the breakdown of charges (and VAT, where applicable)?

Customer Review

Flow 2 curved stairlift.

"The firm’s staff was considerate, courteous and helpful."

Review 1 Sep 2011 Recommended by customer in King's Lynn, PE30 52.7681, 0.4330 business Norfolk Stairlifts & Norfolk Mobility http://www.referenceline.com/mobility_products-in-norwich-norfolkstairliftsnorfolkmobility-24856	Cost: £340

Satisfaction Ratings

Overall Rating

9.3/10

Show All


Quality		10/10
The quality of the products or services was as expected and agreed

Service		10/10
The team was friendly, helpful, considerate and professional

Value		8/10
The firm's charges are reasonable for the work involved