Mr Shifter Removals & Storage

Unit 1b Whitestone Business Park, Saltwells Road
Middlesbrough

TS4 2EB

54.5705, -1.2205

Removers - Removals Companies

Listed under:  Removers / Removal Companies
96% recommended   Rating 9.6/10
227 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.6/10 Overall Rating 9.6/10
Based on 227 reviews since 2008
 
 
 
Sales & Support
10/10 Sales & Support Rating 10.0
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling
9.4/10 Packing & Handling Rating 9.4
The firm took care in packing and handling our property

 
Collection & delivery
9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service
9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value
9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" This is the second time I have used Mr Shifter."   more
 
" Excellent, faultless and would highly recommend."   more
 
" I was very happy with the service before, during and after the move. The staff were very helpful. It could have been a stressful day but the movers were great! They looked after everything including m...."   more
 
" The two removal men were punctual and very helpful and pleasant. None of my furniture was broken or marked. They did a good job."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 66%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 84%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 64%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 75%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 80%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 66%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 8
Boxes 13
brilliant 5
care 11
class 7
complaint 5
courteous 20
crew 5
damage 8
delighted 5
efficient 27
Excellent 46
extremely 5
Fantastic 6
friendly 36
furniture 11
good 26
great 11
Guys 6
happy 6
hard 13
helped 7
helpful 39
highly 9
impressed 7
packing 7
people 5
pleasant 6
polite 22
professional 15
property 7
Really 9
recommend 29
recommended 6
removal 35
removals 5
satisfied 5
service 50
Shifter 23
smooth 5
storage 5
stress 6
stressful 5
team 15
thank 8
told 5
trouble 11
van 5
working 5
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


 
Average age of reviewers:
 
Does this business generally work with younger or older people, or perhaps you don't mind?  This chart gives you an idea of the ages of typical customers and you can see the ages shown for each individual review below.   We've asked this question since 2015 and some customers prefer not to tell us so the numbers may be less than the total number of reviews.
 


Customer Reviews
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Budget:  

Review 20 Jul 2017
Recommended by customer in TS15
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
54.4553, -1.2736
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
 
 
Team:
Geoff Cam
 
 
 


Review 29 Jun 2017
Recommended by customer in TS6
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
54.5515, -1.1655
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Fantastic staff. Nothing was too much. Would definitely use them again.
 

"This is the second time I have used Mr Shifter."
 
 
 
 
 
 


Review 15 Jun 2017
Recommended by customer in TS22
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
54.6450, -1.3492
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Cost: £624

"Excellent, faultless and would highly recommend."
 
 
 
 
 
 


Review 14 Jun 2017
Recommended by customer in TS5
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
54.5336, -1.2412
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Cost: £672
 
 
 
 


Review 12 Jun 2017
Recommended by customer in TS14
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I haven't used this business before 
54.5325, -1.0883
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
From 2 bed house to 2 bed bungalow on the hottest day of the year. I had as many plants as furniture/boxes and they were transported safely.
 
Cost: £408

"I was very happy with the service before, during and after the move. The staff were very helpful. It could have been a stressful day but the movers were great! They looked after everything including me."
 
 
 
 
Team:
Dave Kev
 
 
 


Review 12 Jun 2017
Recommended by customer in TS7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
54.5303, -1.2067
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
House removal from Ingleby Barwick to Marton Middlesbrough.
 
Cost: £450

"The two removal men were punctual and very helpful and pleasant. None of my furniture was broken or marked. They did a good job."
 
 
 
 
 
 


Review 18 May 2017
Recommended by customer in DL3
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
54.5236, -1.5921
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 

"The move could not have gone more smoothly."
 
 
 
 
 
 


Review 3 May 2017
Recommended by customer in TS16
54.5119, -1.3479
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
   Customer Review
 
Remove went smoothly and efficiently until the beds would not go up stairs. Staff solved problem and beds went through the windows!!
 

"Re staff member in charge of the move was very, very efficient. Boxes were carefully labelled with contents and boxes were put in correct rooms, all electric and glass etc was safely placed."
 
 
 
 
 
 


Review 30 Mar 2017
Recommended by customer in TS15
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
54.4969, -1.3605
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
As usual with Mr Shifter stress free.
 
Cost: £500

"We have used Mr Shifter twice. Both times, excellent service.

We have not been stressed at all, using Mr Shifter.

The removal men are always polite, courteous, professional,and hard working.

Nothing is too much trouble. No mess at all, on the carpets cannot recommend enough."
 
 
 
 
 
 


Review 22 Mar 2017
Recommended by customer in TS16
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
54.5169, -1.3471
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Full removal, part drop off - part storage for 3 months then remainder of removal.
Return and storage.
 
Cost: £700

"Excellent service - removal storage and delivery to new property. Both teams were very friendly, professional and helpful.
Boxes dropped off and collected as arranged.
Personal service made me feel that the company cared about my move and me."
 
 
 
 
 
 


Review 22 Mar 2017
Recommended by customer in TS7
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
54.5300, -1.2024
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Emity contents of six bedroom property and deliver to a 3 bed semi.
96 and waiting time.
 
Cost: £672

"Excellent service from two young enthusiastic jolly Men. "
 
 
 
 
 
 


Review 20 Mar 2017
Recommended by customer in DL3
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
54.5236, -1.5639
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Removal of furniture into storage then out of storage to new home.
 
Cost: £1800

"Very friendly staff nothing is too much trouble.
Would recommend Mr Shiftier."
 
 
 
 
Team:
Jim Keuin
 
 
 


Review 20 Mar 2017
Recommended by customer in TS5
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
54.5587, -1.2465
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Excellent service! Even though we were moving from a 2nd floor flat with no lifts, nothing seemed to be any trouble for the removal men.

Only challenge was street parking at the new property but the removal men managed even though it meant walking further for them.
 
Cost: £420

"Fantastic service from the removal men. As mentioned above, we moved from a 2nd floor flat with no elevators and the men were brilliant and quick at remaining our furniture. The only issue was park the lorry at our new address as it was street parking. The removal men managed this and even though it meant they had further to walk and carry everything, they were still efficient and friendly. "
 
 
 
 
 
 


Review 20 Mar 2017
Recommended by customer in TS18
54.5558, -1.3597
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Very efficient.
 

"Ok satisfied."
 
 
 
 
 
 


Review 28 Feb 2017
Recommended by customer in TS20
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
54.5839, -1.3021
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Staff moved all my garden equipment and bud has and nothing was damaged.
 
Cost: £430

"Staff were wonderful, everything went exactly to plan at both ends. No stress, no worries a lovely move."
 
 
 
 
 
 


Review 27 Feb 2017
Recommended by customer in TS7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
54.5161, -1.1721
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Large quantity of items, careful handling. One box broke out no complaint by owner or mover. Finished earlier than we thought. Job well done.
 

"Happy all round."
 
 
 
 
 
 


Review 14 Feb 2017
Recommended by customer in T88
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
0, 0
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Moved 3 bed semi to similar, detached.
 

"From beginning to end very successful move.
Lads worked methodically and with great care. No marks on walls or carpets they made it look effortless can recommend the boxes, bubble wrap, paper and sticky tape service very valuable."
 
 
 
 
Team:
Stewart
 
 
 


Review 23 Jan 2017
Recommended by customer in TS18
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
54.5563, -1.3378
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 5/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Local removal from 3 BDR semi to same.
 
Cost: £1002

"I was satisfied with the service apart from the state the floors were left in (Particularly bad in the property 1 I left) owing to Muddy Footprints. Bottom 3 stairs had protective covering that was all."
 
 
 
 
 
 


Review 4 Jan 2017
Recommended by customer in TS21
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
54.5620, -1.4093
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Cost: £300

"Very good service, could not be more impressed with service or staff."
 
 
 
 
 
 


Review 22 Dec 2016
Recommended by customer in TS1
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
54.5657, -1.2405
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
The man were pleasant and efficient. They were punctual and very helpful. My flat was on the 4th floor so they had to carry my boxes on the lift.
 
Cost: £288

"Would recommend them whole heartedly."
 
 
 
 
 
 

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