South Park Removal Service Ltd

284 Green Lane
Ilford
Essex
IG1 1YD

51.5594, 0.0928

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.8/10
230 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 230 reviews since 2008
 
 
 
Sales & Support 9.7/10 Sales & Support Rating 9.7
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.7/10 Packing & Handling Rating 9.7
The firm took care in packing and handling our property

 
Collection & delivery 9.9/10 Collection & delivery Rating 9.9
Our property was collected and delivered as agreed

 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" South Park are very professional company and take charge which is what I wanted. I had a large and difficult move but it was made easier because this was a good company to deal with and nothing was a...."   more
 
" Second time I have used South Park removals as had such excellent service when first used them.Very helpful efficient and careful handling of my furniture. Very good experience . All the operatives ve...."   more
 
" They packed carefully (no breakages) and quickly with clear labelling. The move day was very smooth, with no major issues. Highly recommend them. We compared 4 companies and they were better value ...."   more
 
" Excellent"   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 90%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 86%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 76%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 84%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 81%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 70%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

actual 11
arrived 26
boxes 23
care 20
careful 11
certainly 12
courteous 10
damage 11
definitely 16
delivered 14
didnt 10
efficient 34
excellent 45
experience 12
extremely 25
Fantastic 13
fault 14
friendly 49
furniture 18
good 25
Great 26
guys 24
happy 20
hard 19
helpful 72
Highly 35
just 14
packed 14
packing 26
Park 85
pleased 14
polite 55
professional 55
property 17
quickly 17
quote 17
really 21
recommend 78
recommended 20
removal 38
removals 39
service 72
Smoothly 20
South 86
storage 14
stress 19
stressful 17
team 43
thank 19
trouble 21
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 21 Sep 2017
Recommended by customer in ig6
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.5932, 0.0794
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Would say a difficult move but handled well in stages. Various items over a long period of time. I was pleased with the help and packing service. Very professional and helpful at all times

"South Park are very professional company and take charge which is what I wanted. I had a large and difficult move but it was made easier because this was a good company to deal with and nothing was a problem.

I also had storage but I have every confidence everything is in good order and will come in a timely manner when required."
 
 
Team:
Not sure but all we very nice
 
 
 


Review 19 Sep 2017
Recommended by customer in SE18
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
51.4778, 0.0922
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
My move was slightly more complicated as most furniture going into storage while work done on the new property.

"Second time I have used South Park removals as had such excellent service when first used them.Very helpful efficient and careful handling of my furniture. Very good experience . All the operatives very polite and cheerful. Would thoroughly recomend them."
 
 
Team:
Am hopeless at names did ring the office and say how helpful they had all been
 
 
 


Review 19 Sep 2017
Recommended by customer in IG8
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.6132, 0.0269
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We recently moved from a large house (with lots of clutter!). South Park packed and moved us and were fantastic.

"They packed carefully (no breakages) and quickly with clear labelling. The move day was very smooth, with no major issues. Highly recommend them.

We compared 4 companies and they were better value than 2. We didn't go with the cheapest company as we preferred South Park at the valuation.

We paid extra for our beds to be dismantled and reassembled, again this was all done very efficiently."
 
 
 
 


Review 19 Sep 2017
Recommended by customer in CM1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
51.7537, 0.4637
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Excellent. The guys who moved us really knew what they were doing.
 
Cost: £780
 

"Excellent"
 
 
Team:
Cannot remember
 
 
 


Review 19 Sep 2017
Recommended by customer in IG6
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
51.6016, 0.0813
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
South Park have moved home and office furniture for us and an extraordinary heavy stone dining table. All have been done with a happy disposition even though delivery to one property involved going the next door garden Whitchurch was a real obstacle course

"I have used South Park removals 3 times now, for removals and for storage.
I highly recommend them , they are professional, polite and very helpful. Nothing is too much bother."
 
 
Team:
Mark
 
 
 


Review 19 Sep 2017
Recommended by customer in CM11
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.6253, 0.4289
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I had the full packing service & highly recommend this, was worth every penny, all the removal men were on time on both days. On the day of completion on our new property they were very quick to unpack us, but without being too pushy to get out the door. Would highly recommend your team & company in the future.
 
Cost: £1300
 

"Would recommend to friends & family, very happy with service & all your team."
 
 
 
 


Review 18 Sep 2017
Recommended by customer in Sg12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
51.8082, 0.0550
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A wonderful team very professional friendly and nothing wa too much trouble highly recommend.

"Great experience really professional would highly recommend"
 
 
Team:
Unknown
 
 
 


Review 18 Sep 2017
Recommended by customer in RM5
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
51.6052, 0.1633
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a 3 bed house to another 3 bed house 5 minutes down the road the guys were excellent friendly helpful and did a great job.
 
Cost: £650
 

"The service we received was great the price was only 50 more than the lowest price we got but it was worth paying that for price of mind they provided all packing materials and delivered extra when we run short. The guys were excellent and did not stop. I have previously moved twice by myself and I will definitely use south park removals if I move again."
 
 
Team:
Moved from 166 Hillrise Road I can't remember names but please look at my file and say thank you to them
 
 
 


Review 18 Sep 2017
Recommended by customer in Cm17
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
51.7725, 0.1364
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving out of a 4 storey town house, storage for 4 years, then moving back in.

"I really liked the whole experience with South Park. They moved us in and out and we stored our stuff for 4 years. Always helpful and pleasant to deal with.
I would use again ( would prefer not to use anyone else) and thoroughly recommend to anyone.
The movers were the same when we moved in and remembered us after 4 years!"
 
 
Team:
So sorry. Can't remember. They were excellent.
 
 
 


Review 20 Aug 2017
Recommended by customer in Cm77
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.8594, 0.6017
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
This is the second time I have used South Park Removals and I can only say positive things about them. First class service by conscientious removal firm. I would thoroughly recommend this company to anyone that is moving 10 out of 10

"Excellent"
 
 
Team:
Andrew
 
 
 

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