South Park Removal Service Ltd

284 Green Lane
Ilford
Essex
IG1 1YD

51.5594, 0.0928

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.8/10
268 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 268 reviews since 2008
 
 
 
Sales & Support 9.8/10 Sales & Support Rating 9.8
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.8/10 Packing & Handling Rating 9.8
The firm took care in packing and handling our property

 
Collection & delivery 9.9/10 Collection & delivery Rating 9.9
Our property was collected and delivered as agreed

 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Wonderful experience the removal men were excellent the whole thing run like a military operation.Wouldnt hesitate to recommend this company !"   more
 
" Everybody was really helpful from start to finish. On the Removal day the van arrived on time and the men were very efficient and helpful and the move was completed within four hours. They put all th...."   more
 
" The two teams we had were extremely helpful and made our move a much easier process, than we expected it to be. They were polite, punctual and friendly!!"   more
 
" Very easy move thanks to Southpark, they were extremely helpful and had so much patience as we exchanged last minute and completed 3 days later. Thanks, Southpark removals you were amazing"   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 91%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 87%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 78%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 85%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 83%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 72%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

actual 14
arrived 32
belongings 13
boxes 27
care 27
careful 12
certainly 13
damage 11
definitely 17
delivered 18
didnt 11
efficient 40
excellent 54
experience 17
extremely 30
family 11
fantastic 16
fault 15
finish 16
friendly 55
furniture 24
good 28
great 30
guys 32
happy 24
hard 26
helpful 85
Highly 42
packed 18
packing 32
Park 99
pleased 18
polite 67
professional 65
property 19
quickly 20
quote 18
really 27
recommend 93
recommended 26
removal 49
removals 47
service 87
smoothly 20
South 100
stress 25
stressful 20
team 53
thank 24
trouble 25
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 13 Feb 2018
Recommended by customer in RM6
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
51.5706, 0.1163
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Wonderful experience the removal men were excellent the whole thing run like a military operation.Wouldnt hesitate to recommend this company !"
 
 
 
 


Review 2 Feb 2018
Recommended by customer in CM6
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
51.8991, 0.4063
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The guys were great, well organised and just didn''t stop till the job was done, respectful with our possessions at all times. There was a lot of "stuff" in the garage that I hadn''t had time to pack, without hesitation they dived in, made up new boxes and packed everything into storage containers in no time. Good job👍.

"Everybody was really helpful from start to finish. On the Removal day the van arrived on time and the men were very efficient and helpful and the move was completed within four hours. They put all the boxes in the rooms and helped arrange the furniture.
When our storage units were emptied, yet again they were unpacked and belongings were all packed away for us"
 
 
Team:
Can't remember your names but thank you all very much
 
 
 


Review 2 Feb 2018
Recommended by customer in RM6

 I'm: Male 

51.5704, 0.1294
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were very pleased with the service which was excellent!!
 
Cost: £1980
 

"The two teams we had were extremely helpful and made our move a much
easier process, than we expected it to be.
They were polite, punctual and friendly!!"
 
 
Team:
The two names we were aware of were John and Ian and their teams
 
 
 


Review 2 Feb 2018
Recommended by customer in NR29
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.7110, 1.6951
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from north London to Norfolk
 
Cost: £1000
 

"Very easy move thanks to Southpark, they were extremely helpful and had so much patience as we exchanged last minute and completed 3 days later. Thanks, Southpark removals you were amazing"
 
 
 
 


Review 1 Feb 2018
Recommended by customer in E4 7
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.6273, 0.0008
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
South Park removals were fantastic, and moved us from a 3-bed house in 2 days. They were like a swarm with their packing team. Full packing service and unpacking as well as moving all big furniture. They also stored all our things for 6 weeks while our new house was being renovated.
 
Cost: £2000
 

"They were fantastic and quick- we called for a quote and they came the next day, and were able to quote on the spot. Their prices were very reasonable, and their service was excellent."
 
 
 
 


Review 1 Feb 2018
Recommended by customer in IG1
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.5563, 0.0797
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from one-bed garden flat to four-bed house about 30 miles away.
 
Cost: £800
 

"Outstanding service.
From first visit through to departure on move day, all five staff I had contact with were professional, helpful, polite and hardworking.
Southpark moved me in to my flat 15 years ago, and their service then impressed me. This move was a whole different level of impressive. The whole day ran extremely efficiently and the team were cheerful throughout, checking where boxes I had forgotten to label should go, helping me pack up the final bits during my packing frenzy (when I realised I had forgotten to pack the shed and was having a mini-meltdown!). They were prepared for the tiny one-way street I was moving to, with the majority of my items on a big lorry but they brought a little van too, just in case the lorry was causing traffic issues.
Every box, picture, instrument, record, was handled with great care, and all survived the journey.
I have no hesitation in recommending this firm."
 
 
 
 


Review 1 Feb 2018
Recommended by customer in rm3
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
51.5926, 0.2295
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I moved from a house I''d lived in for 38 years, downsizing to a smaller flat
 
Cost: £744
 

"After 38 years in my family home I downsized to a small flat. Leaving was always going to be emotional but,from the initial enquiry, I just felt reassured that I had chosen the 'best' removals company I could.

The guy who came first to give me the quotation was lovely and assured me they would take care of everything. The packaging materials supplied were plentiful and were delivered on time

On the actual moving day three guys arrived ...... all professional, smart, polite, helpful and efficient and made the whole experience stress free. The house was emptied quickly and they specifically took care of a table that was of great importance to me.

Once at the new property, everything was delivered to exactly where I wanted and they only left when I was happy that everything was in its place.

I cannot begin to say what a difference it made knowing they were in control and I was delighted to know that all the good things I'd heard about your company were true.

I would heartily recommend your company to anyone and trust you will pass my thanks on to the three guys who looked after me so well.

"
 
 
Team:
Sadly, I don't know .... three lovely guys who really deserve praise
 
 
 


Review 26 Jan 2018
Recommended by customer in RM3

 I'm: Male 

51.6007, 0.2439
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very good

"Very profesional firm"
 
 
Team:
I dont know
 
 
 


Review 15 Jan 2018
Recommended by customer in SS6
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
51.5847, 0.6099
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a four storey Victorian house in London to four bedroom house in Essex. Having brought up a large family in this house, over the years we had accumulated a lot of furniture, belongings and equipment. Quite a few outbuildings filled with bikes, toys etc also. The thought of packing all this up and having it transported to where were going to was quite daunting, in fact was really quite scarey !! South Park took much of the pain out of this for us. Can''t praise South Park highly enough.

"We were recommended to South Park by my Hairdresser who had used them, and who was full of praise for them. She said that many of her clients have since used them are were really happy and pleased with the service too.
From the first phone call to enquire about procedure and quotes,everyone was really friendly and helpful. Everyone turned up when they said they would (delivering boxes etc, removal vans and so on) We were given more than enough resources to pack up, in fact when boxes,bubble wrap etc was delivered it looked like there was too much, but we used it all and were provided with whatever extra we needed nearer the move, with no bother at all. All the fellas doing the removal itself were great. Very professional yet personable/ friendly. They worked extremely well and were sensitive and careful with all our belongings, very respectful. The house we moved to is situated in a fairly tight lane and the guys showed initiative and were pro-active in ensuring there was access for other vehicles and made everything seemed easy, it all ran smoothely. Nothing seemed like too much trouble. For us, South Park made the whole experience of moving, easier and less stressful. Thank you to you all."
 
 
Team:
Dean, Reece, Ian, Adam, John, Gary - think there was another-sorry
 
 
 


Review 20 Dec 2017
Recommended by customer in IP14
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.1924, 1.2156
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From a house in London to suffolk, about 100 miles away.

"Overall the move was very well managed. They packed everything possible the day before, and there was no problem moving some very large plants and trees.

On arrival at out new home everything was delivered into our new home by 2:30 pm, always checking the appropriate place for setting down furniture ."
 
 
 
 

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