Knightmovers Removals & Storage

Unit 4 Bydwynn
Llanbedr
Gwynedd
LL45 2LP

52.8160, -4.1025

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.6/10
502 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 502 reviews since 2008
 
 
 
Sales & Support 9.8/10 Sales & Support Rating 9.8
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Knightmovers have recently supported us in moving from home in Staffordshire to our new property in North Wales. The service provided was extremely professional and it was a pleasure to have met the K...."   more
 
" Although looking forward to a new home we were apprehensive as to how well our belongings would be packed onto the truck and transported. We needn't have worried! Our team Solo, Hadyn and Danny from ...."   more
 
" We had exceptional service. The removal team were friendly and very professional. Their knowledge and expertise was apparent and they quickly put our mind at ease making the whole experience stress ...."   more
 
" My elderly mother was moving and they were lovely with her. It was a very narrow staircase but they asked if they could take a few pictures off the wall in case they knocked them off and were very car...."   more
 
About Us


Established in 1997, our philosophy is to tailor the service we offer around the needs of each customer;and we have a reputation for mastering difficult locations.

- packing
- packing materials
- covers used as standard
- Full member of the British Association of Removers
- Purpose built storage facilities
- Fully insured and bonded
- Competitive pricing and free estimating
- Selection of vehicle sizes & equipment to solve access & location issues
- Good reputation based on 12 years of experience

The teams' aim is to take the stress out of moving:
- Friendly and reliable
- Problem solvers
- Welsh speakers available
- Flexible
- Dedicated office support to plan your move
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 85%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 90%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 85%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 86%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 89%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 82%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 15
belongings 16
best 12
boxes 12
brilliant 17
care 23
careful 22
certainly 12
cheerful 19
class 11
courteous 37
crew 14
Danny 12
definitely 11
difficult 23
easy 11
efficient 51
efficiently 13
excellent 83
extremely 37
Fantastic 18
free 12
friendly 62
furniture 29
good 60
Great 39
guys 15
happy 25
hard 56
helpful 95
highly 32
impressed 15
Knight 12
Knightmovers 72
packing 16
phone 12
pleasant 23
pleased 21
pleasure 13
polite 61
praise 14
professional 51
property 15
quickly 11
recommend 77
removal 59
service 102
team 53
Thank 49
trouble 29
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 21 Nov 2017
Recommended by customer in LL46

 I'm: Male 

52.8393, -4.1131
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We used Knightmovers to move our furniture and belongings from North Staffordshire to North Wales. We also used their storage facility for three weeks.
 
Cost: £1600
 

"Knightmovers have recently supported us in moving from home in Staffordshire to our new property in North Wales. The service provided was extremely professional and it was a pleasure to have met the Knightmovers team. The ladies in the office helped us through the process of booking dates, organising storage on a temporary basis and also giving us local knowledge of other services available. The lads who moved us were again professional, well mannered, good humoured and very hard working. We would definitely recommend Knightmovers to others."
 
 
Team:
Sarah, Paula, Hayden and Saul.
 
 
 


Review 17 Nov 2017
Recommended by customer in CH66
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
53.2631, -2.9650
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were downsizing from a large detached house situated on a hill, with a long awkward driveway, to a house two hours away.
 
Cost: £1320
 

"Although looking forward to a new home we were apprehensive as to how well our belongings would be packed onto the truck and transported. We needn't have worried! Our team Solo, Hadyn and Danny from Knightmovers were amazing! From negotiating our very steep long driveway on arrival, to moving furniture and many many boxes, to travelling for a couple of hours to our new home and then unpacking, this team undertook it all with laughter, banter and continuous hard work. We thank all three of you. Our initial content with Knightmovers from the first call, to the assessor visiting our home and updates from the admin. team were all done in an extremely professional manner....even when we had doubled the number of boxes from the original estimate, nothing was a trouble. Thank you once again."
 
 
Team:
Wyn, Sarah, Paula, Hadyn, Solo and Danny
 
 
 


Review 31 Oct 2017
Recommended by customer in LL53
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.9468, -4.5002
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Ours was a challenging move from a typical residential area to a remote property located half a mile up a very steep single lane farm track. The farm track was too narrow for the large removal vehicle so our possessions were transferred from the large van to a smaller vehicle capable of traversing the challenging terrain. Our goods were then ferried in several trips to our new home.
 
Cost: £1500
 

"We had exceptional service.
The removal team were friendly and very professional.
Their knowledge and expertise was apparent and they quickly put our mind at ease making the whole experience stress free.
On the day of the move the team arrived promptly and assessed our requirements ensuring that all possessions without exception were stowed securely.
The team took extra care with inexpensive items of great sentimental value.
When we reached our destination the team were pleased to place our items in the relevant rooms.
The team remained friendly and jovial throughout the day and at all times kept us informed with progress.
Our possessions travelled over 100 miles and arrived fully in tact.
We would have no hesitation in recommending the removal company
"
 
 
Team:
Solo, Danny and Dan
 
 
 


Review 30 Oct 2017
Recommended by customer in Ll40
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.7409, -3.8855
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 
George and Wyn came on the dot of 9am. They were so helpful and polite and happy.
 
Cost: £215
 

"My elderly mother was moving and they were lovely with her. It was a very narrow staircase but they asked if they could take a few pictures off the wall in case they knocked them off and were very careful with everything. They even moved the furniture around and around again in the new place........and then moved it all again until I was happy with everything! (Sorry guys!) I wouldn't hesitate in having them again and would recommend them 100 percent. So thank you George and Wyn very much ...you were very very kind.

Dealt with Sarah on the phone firstly....extremely helpful and explained everything to me. Paying was easy and over the phone. The whole thing from start to finish was pain free!"
 
 
Team:
George and Wyn. Sarah on the phone
 
 
 


Review 25 Oct 2017
Recommended by customer in LL53
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.8180, -4.7063
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were moving 200 miles and the track to the new house was too narrow for the large removal vans to get up so all goods had to be transshipped at the road end to the house making it a lot of extra work for the men. We had a straightforward sale and purchase with no issues and no chains but due to solicitors going on holiday, removal dates on two previous occasions were not met and Knightmovers bent over backwards to accommodate us. This was difficult for them as they needed a three day removal slot. In the end Sarah gave us extra time up to the very limit to confirm our date and we managed it at the very last minute. Getting the piano up steps, round the corner and down more steps wasn''t easy but was achieved without a word of complaint and by golly it is heavy.

"I can only say that the service was exemplary. It was a complete pleasure to deal with Knightmovers and we cannot thank all the staff enough for making the move (which was not the simplest) as painless as it could possibly be. You are all 'stars' Knightmovers team and we would recommend you every time. Bruce and Kris Yarborough"
 
 
Team:
Sarah, Wynn, Eiddon, Solo, Danny
 
 
 


Review 23 Oct 2017
Recommended by customer in B73
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.5572, -1.8626
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
removal of furniture and belongings and also a house clearance combined.

"Excellent caring service. and also
a cheerful set of employees."
 
 
Team:
I can[t remember but hope that you will know who they were
 
 
 


Review 18 Oct 2017
Recommended by customer in LL57
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
53.2121, -4.1552
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 bed house to a 4 bed.
 
Cost: £720
 

"I am so sorry but I cannot remember the names of the 3 gentlemen who moved us. They arrived bang on time and within minutes had started to move our stuff. We were tired and had had the most stressful week not knowing whether we would have a house to move to thanks to solicitors and were dreading the move but these three laughed,joked, were so positive and didn't stop from the moment they arrived. I had to tell them to stop for a cuppa!

At the other end all the furniture and boxes were put in the rooms we needed them to be in record time. Furniture we worried wouldn't go into rooms as the doorways were narrower slotted in like a dream! What I thought was to be a long and stressful day was done so professionally, quickly and tidily I cannot but be impressed.

Thank you very much for making it as smooth as possible."
 
 
 
 


Review 7 Oct 2017
Recommended by customer in CF35
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.5299, -3.4896
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The arrangements for the move were made with great efficiency and excellent planning. The whole move itself had incorporated an overnight journey and two destinations, with the major part of the transportation going into storage and the remainder going to our home.

"Wynn and his excellent helper went about moving all the goods quietly and speedily into the vans: a smaller van had to be filled then moved up the narrow lane to a larger van to fill this before returning to collect more goods for the large van.

Fantastic care and thoughtfulness were shown.
All in all not an easy move, but they made it seem easy and trouble free.

I have used the same company - Knightmovers - before to store furniture and have always been impressed by the level of competence and confidence of Knightmovers' staff.

When most of their customers will generally be in a very stressful state with all the concerns that moving create, this company and their staff are exactly what you need to take you through such an unpleasant period."
 
 
Team:
Wynn, helper, Sarah, Toni
 
 
 


Review 2 Oct 2017
Recommended by customer in LL40
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
52.7468, -3.8907
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Our move was short distance, just across the road. It was stressful as we were downsizing.
 
Cost: £588
 

"However it was great to have the Knightmovers team take care of moving our belongings. Where necessary they dismantled and re-assembled furniture. They took good care of our piano, which was very important to us.

Knightmovers are a very professional firm of removers. Their communication was clear and helpful. Their service on the day of the move was great, and eased the stress that comes with a move.

Thank you to the team for being so helpful and taking such care of our belongings."
 
 
 
 


Review 29 Sep 2017
Recommended by customer in Ll28
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
53.3047, -3.7544
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We had sold some of our furniture, so there was not too much of this to transport. A piano was the most valuable and treasured possession to move, but we had a very large number of boxes and a considerable amount of outside furniture and pots. We badly underestimated the number of boxes we expected we would have.
 
Cost: £840
 

"This was our first move in 27 years, so all very new to us. We completed a simple Knightmovers checklist of our belongings and received a quote. We then revised the checklist and spoke a few times to the office staff to clarify a few things - staff were very friendly and helpful. On the day of the move a team of three arrived bang on time at 9am. They then loaded the removal van carefully and checked with us at all times. We were especially concerned that our piano would be transported safely - which it was. The lads were friendly, helpful and very hard working. Despite us badly underestimating the number of boxes we had, they managed to fit everything in. On arrival at our new home, the removal team put everything exactly where we wanted it, and couldn't do enough for us, before leaving at about 6.30pm for their journey home. All in all, an excellent service. I would highly recommend Knightmovers to anyone."
 
 
Team:
George and two colleagues, and Sarah in the office
 
 
 

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