Britannia Beckwith of Sussex

Europa House, Euro Business Park, New Road
Newhaven
East Sussex
BN9 0DR

50.8013, 0.0522

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 9.7/10
876 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 876 reviews since 2014
 
 
 
Sales & Support 9.2/10 Sales & Support Rating 9.2
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.9/10 Packing & Handling Rating 9.9
The firm took care in packing and handling our property

 
Collection & delivery 9.9/10 Collection & delivery Rating 9.9
Our property was collected and delivered as agreed

 
Service 10/10 Service Rating 10.0
The staff were presentable punctual and polite

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Thank you. 3 lovely helpful guys- great job."   more
 
" Very pleased with the service from the removal team. Mark who was there for 3 days nor exceptional from start to finish. Other very friendly too. Emails and confirmation from the firm a bit slow/req...."   more
 
" Absolutely brilliant. Would definitely recommend Leon and Shane. They couldn't do enough for me."   more
 
" Very good"   more
 
About Us


Britannia Beckwith removals of Sussex is the longest established removals company in East Sussex. We are a family owned and run removals and storage company operating from a head office and warehouse in Newhaven, East Sussex, also with offices in Brighton and Seaford.

We are long and established members of the Britannia group and one of over 40 companies that makes up Britannia movers international. We are also members of the British Association of Removers (BAR). We are accredited by QSS for reaching the European Quality Standard for removals BSEN 12522. Which allows us to fly the well known Kitemark symbol.

Our removals service is comprehensive, friendly and efficient and we pride ourselves on providing the best possible service for our customers.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 93%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 95%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 87%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 92%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 95%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 88%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Absolutely 24
Amazing 18
Arrived 10
Beckwith 11
Ben 21
better 14
brilliant 56
Britannia 25
care 20
Cheerful 25
courteous 43
crew 36
Dan 18
definitely 32
delivery 19
efficient 89
excellent 165
extremely 31
fantastic 38
free 20
friendly 120
friends 18
Good 110
great 93
guys 82
happy 46
hard 69
helpful 194
highly 25
lovely 18
Mark 18
packing 21
pleasant 22
pleased 39
polite 99
professional 82
quick 18
really 66
recommend 109
removal 47
Rob 22
service 169
smoothly 22
stress 23
stressful 18
team 105
Thank 114
Thanks 62
trouble 20
working 25
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 17 Jan 2018
Recommended by customer in BN3
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
50.8329, -0.1706
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £672
 
 
 
 


Review 17 Jan 2018
Recommended by customer in BN3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
50.8460, -0.1902
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £667

"Thank you. 3 lovely helpful guys- great job."
 
 
 
 
Team:
Rob Shane Ryan
 
 
 


Review 17 Jan 2018
Recommended by customer in SG8
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
52.0761, -0.0605
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Sussex to Hertfordshire.
Enjoyed catching up the delivery lorry and getting the 'Loot'.Residential move.
 
Cost: £2040

"Very pleased with the service from the removal team.
Mark who was there for 3 days nor exceptional from start to finish. Other very friendly too.
Emails and confirmation from the firm a bit slow/required chasing but overall, very happy."
 
 
 
 
Team:
Mark Jay Ryan Fraser
 
 
 


Review 17 Jan 2018
Recommended by customer in BN2
 My Age: 40 - 49 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
50.8301, -0.1290
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Down sizing-D furniture.
Slightly difficult to get in.
Not a problem to the movers.
Kept smiling throughout the day.
Excellent service.
 
 
 
 
 


Review 16 Jan 2018
Recommended by customer in BN27
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
50.8712, 0.2592
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Very good"
 
 
 
 
Team:
Taf Lee
 
 
 


Review 16 Jan 2018
Recommended by customer in BN21
50.7668, 0.2800
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Absolutely brilliant.
Would definitely recommend Leon and Shane.
They couldn't do enough for me."
 
 
 
 
Team:
Shane Ben
 
 
 


Review 16 Jan 2018
Recommended by customer in TN39
50.8473, 0.4531
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"A crew of only 2 was sent which was insufficient for the job. The house was built on a hill with two flights of steps upto the house and garage under the house made it very hard work for the two men involved. Who by the way worked very hard and did a good job."
 
 
 
 
Team:
Taf Bev Porter
 
 
 


Review 16 Jan 2018
Recommended by customer in L38
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
53.5255, -3.0590
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Excellent throughout."
 
 
 
 
Team:
Dan Field Ben Porter
 
 
 


Review 16 Jan 2018
Recommended by customer
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £2977

"Everyone has been wonderful. All your chaps made what would have been a sad time leaving a family house after 60 years into a real pleasure. They were efficient extremely kind and tireless. Jay and Dan have worked extremely hard. Many thanks for all they have done. "
 
 
 
 
Team:
Dan Jay
 
 
 


Review 15 Jan 2018
Recommended by customer
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Ben
 
 
 

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