Luker Bros (Removals & Storage) Ltd

17a Shelley Close, Headington
Oxford
Oxfordshire
OX3 8HB

51.7582, -1.1932

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating 9.3/10
463 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.3/10 Overall Rating 9.3/10
Based on 463 reviews since 2009
 
 
 
Sales & Support
8.9/10 Sales & Support Rating 8.9
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling
9.3/10 Packing & Handling Rating 9.3
The firm took care in packing and handling our property

 
Collection & delivery
9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service
9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value
9.1/10 Value Rating 9.1
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Our move went without any issues or breakages thanks to the removal firm. It was a pleasure to do business with them twice. "   more
 
" I have used Luker Bros several times and always been most satisfied with their work"   more
 
" Your staff were helpful in giving accurate time of delivery and very pleasant and careful in handling and installing my furniture - thank you!"   more
 
" I have always used Luker Brothers they are always on time professional and a pleasure to deal with."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 79%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 93%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 77%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 82%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 95%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 75%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 22
best 12
boxes 23
Bros 73
Brothers 15
C 26
care 14
careful 16
courteous 27
crew 17
damage 11
damaged 10
definitely 15
delivered 12
delivery 37
difficult 10
efficient 69
excellent 88
experience 19
extremely 24
family 11
free 10
friendly 55
friends 14
furniture 28
good 65
goods 13
great 24
guys 11
happy 22
hard 17
helpful 76
Highly 18
impressed 14
just 12
kind 10
Luker 87
Lukers 14
movers 13
packing 29
pleased 24
polite 60
professional 51
recommend 59
removal 36
satisfied 19
service 140
Switzerland 24
team 41
thank 23
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


 
Average age of reviewers:
 
Does this business generally work with younger or older people, or perhaps you don't mind?  This chart gives you an idea of the ages of typical customers and you can see the ages shown for each individual review below.   We've asked this question since 2015 and some customers prefer not to tell us so the numbers may be less than the total number of reviews.
 


Customer Reviews
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Review 17 May 2017
Recommended by customer in EX20
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
50.8650, -4.1138
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Clear and regular contact with relocation company. Goods handled with care by very polite individuals.
 

"Our move went without any issues or breakages thanks to the removal firm. It was a pleasure to do business with them twice. "
 
 
 
 
 
 


Review 15 May 2017
Recommended by customer in BA1

 I'm: Male 

51.3900, -2.3616
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 7/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 6/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Small load of family keepsakes as a parent downsizes to smaller accomodation
 
Cost: £868
 

" I have used Luker Bros several times and always been most satisfied with their work "
 
 
Team:
Can't remember but they were excellent
 
 
 


Review 17 Apr 2017
Recommended by customer in CH 1
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
0, 0
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Mine was not a complete house-move but simply the transport of a few items of furniture.
 
Cost: £490
 

" Your staff were helpful in giving accurate time of delivery and very pleasant and careful in handling and installing my furniture - thank you! "
 
 
 
 


Review 6 Apr 2017
Recommended by customer in 1260
 My Age: 50 - 59 
 I'm: Female 

 I have known this business: Over 10 years 
0, 0
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Delivery of 10 dining chairs.

" I have always used Luker Brothers they are always on time professional and a pleasure to deal with. "
 
 
Team:
Ian Morris
 
 
 


Review 6 Apr 2017
Recommended by customer in 1260
 My Age: 50 - 59 
 I'm: Female 

 I have known this business: Over 10 years 
0, 0
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Delivery of 10 dining chairs.

" I have always used Luker Brothers they are always on time professional and a pleasure to deal with. "
 
 
Team:
Ian Morris
 
 
 


Review 4 Apr 2017
Recommended by customer in TW9
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.4747, -0.2915
 
 
Satisfaction Ratings
 
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Luker Bros handled 2 delivery for me and suite to UK and France to UK. Both went without a hitch-excellent service.
 
Cost: £1000

"Cannot recommend Luker Bros. Highly enough and Bob cherry is a diamond! "
 
 
 
 
Team:
Bob Cherr
 
 
 


Review 27 Mar 2017
Recommended by customer in 1291

 I'm: Male 

0, 0
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Moving a small quantity of furniture from Surrey to Nyon area in Switzerland
 
Cost: £800
 

" The service was excellent and all the staff we dealt with in the UK and in Switzerland most kind, efficient and helpful "
 
 
Team:
Ian Morris
 
 
 


Review 24 Mar 2017
Recommended by customer in OX2
51.7896, -1.2782
 
 
Satisfaction Ratings
 
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Move within Oxford 4-bed house, with 3-week interior storage.
 
Cost: £1323

"We are returning customers, which shows how much we value the superb service offered by Luker -considerate, courteous and punctual! "
 
 
 
 
 
 


Review 17 Mar 2017
Recommended by customer in SM6
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.3586, -0.1359
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Move from a large house in France to a house in the south of England. A lot of glassware and small items needing careful handling, and a lot of books and records. Nothing too much trouble - even removing a bracket from an outside wall at the last minute.
 
Cost: £3915

"Two different teams dealt with the move as the goods were a storage for almost 7 months while house hunting in the UK.
Both were very efficient and good natured and I'm amazed at how easily they were able to carry so many heavy boxes of books!
It was a pleasure dealing with Luker Brothers, from the first point of contact via email and phone to the final delivery. If I have to move again I would certainly ask Luker Brothers."
 
 
 
 
 
 


Review 14 Mar 2017
Recommended by customer in YO26
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
53.9617, -1.1163
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
From Oxford to York: Two room flat plus 120 sq ft. storage unit.
 
Cost: £1400

"Luker Bros were excellent."
 
 
 
 
 
 


Review 6 Mar 2017
Recommended by customer in SW18
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.4428, -0.2031
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
My family moved from a house in London (Wimbledon area) to a modern flat in Geneva.

" We were looking for a removal company for our transfer from London to Geneva: as it was the first time we had to take care of this, it's been a stressful experience because we had no clue on who to trust.

Reasons why I would recommend Luker bros are the following:
- expertise: I think it is one of the few companies with regular journeys to Switzerland, which was a big plus for us (we did not have to wait too long, just a few days);
- trust: very attention to details, we managed to find the right solution with them to fit our budget. Some larger internal companies overcharged for the same job (price x2!), I can say that their price is quite competitive and fair;
- people: everything went smoothly, they are quick, reliable and very polite (especially Martin and his crew fellows). The movers are professional and focused, they don't stop every hour for a smoke break like some less serious companies I have used in the past. I am still unpacking the boxes, but so far so good.

As I said, I can only recommend them, especially for all the jouneys between Switzerland and the UK. "
 
 
Team:
Martin, Tomy, 2 other people in London, Ian
 
 
 


Review 20 Feb 2017
Recommended by customer in EX15
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
50.7936, -3.3762
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Move from Oxford to Devon.
 
 
 
 
 


Review 14 Feb 2017
Recommended by customer in OX2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
51.7742, -1.2703
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Luker's had already done quite a complicated move 15 months ago from family home to 3 different locations : 1 to my daughter - 1 to a small flat for me. 1 to long term storage and at the end of January moved me from small flat to whole I am now and bought long term storage back.
 
Cost: £462

"I and my daughters, were really very happy at the smooth way all these moves took place - I am 76 and therefore the Luker staff made what could have been an ondeal a very reasonable experience - everyone - from office to move - is unfaithfully helpful, friendly - 2 broken frames were immediately fixed and bought back within 7 days."
 
 
 
 
 
 


Review 13 Feb 2017
Recommended by customer in NE16
 My Age: 60 - 69 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
54.9358, -1.6840
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
2nd floor 3 bed apartment in Switzerland to house in UK, therefore no vat payable.
 
Cost: £4427

"This Company was recommended to me by a friend who had previously used them and I would have no hesitation in highly recommending them to any one seeking a removal firm, The service in all respect was exemplary."
 
 
 
 
Team:
Steve Tomm
 
 
 


Review 8 Feb 2017
Recommended by customer in SG4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.9396, -0.2727
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Transfer of furniture and other items from Switzerland to the UK.
 
Cost: £2185

"Extremely efficient and staff very helpful and pleasant."
 
 
 
 
 
 


Review 6 Feb 2017
Recommended by customer in 1296
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
0, 0
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Moving three items of furniture from Worthing to Switzerland - we live in Switzerland! Just a move of these items after they were purchased in Worthing.
 
Cost: £2500
 

" For us it was just a question of receiving the items on a date and time that was notified to us, and completing the paperwork, including the VAT paperwork. That happened as planned. "
 
 
Team:
Don't recall the names.
 
 
 


Review 12 Jan 2017
Recommended by customer in OX14
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
51.6401, -1.2401
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Comprehensive to competent service provided by Lyker Bros.
I lived in first floor flat and the move of my possessions ______ flight of stairs was second to none.
 

"Will use Luker Bros again and recommend to others.
Value for money and excellent service delivery."
 
 
 
 
 
 


Review 10 Jan 2017
Recommended by customer in CF14
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.5135, -3.1998
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Moving from 3 bed terrace in Oxfordshire to similar property in Cardiff. Luker Bros also did packing for us.
 
Cost: £2632

"Excellent, no complaints. Efficient, professional, friendly service."
 
 
 
 
Team:
Adrian Matt Beau
 
 
 


Review 6 Jan 2017
Recommended by customer in OX44
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.7092, -1.0685
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Delivered plants (heavy) and moved some furniture before putting the rest in storage.
 
Cost: £1800

"We changed from delivery to storage on few days before move. Everything was packed and handled very well. The men who packed were very carefully and checked with us if they were unsure.
As an elderly couple we could not house done this clan. Well done Luker Bros."
 
 
 
 
 
 


Review 22 Dec 2016
Recommended by customer in OX33
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.7469, -1.1520
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Removing half house contents into storage and returning them 6 months later.
 
Cost: £2000
 
 
 
 

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