Luker Bros (Removals & Storage) Ltd

17a Shelley Close, Headington
Oxford
Oxfordshire
OX3 8HB

51.7582, -1.1932

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.3/10
470 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.3 /10 Overall Rating 9.3/10
Based on 470 reviews since 2009
 
 
 
Sales & Support 8.8/10 Sales & Support Rating 8.8
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.3/10 Packing & Handling Rating 9.3
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.1/10 Value Rating 9.1
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The process was very straight forward and the guys were efficent and professional all was dealt with care."   more
 
" Really good service, Bob Cherry was extremely helpful and was very informative."   more
 
" While working in France for over 40 years my colleagues regularly used Luker Bros for transfer to and from the UK to Grenoble, especially with part-loads. I was very happy to find the company still o...."   more
 
" We were very pleased with service, and would recommend to anyone looking to move."   more
 
About Us



Businesses
login to your control panel
to add your video or text here
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 79%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 93%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 76%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 82%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 95%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 75%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 22
best 12
boxes 23
Bros 74
Brothers 15
C 26
care 15
careful 16
courteous 27
crew 17
damage 11
damaged 10
definitely 15
delivered 12
delivery 37
difficult 10
efficient 70
excellent 88
experience 19
extremely 25
family 11
free 10
friendly 56
friends 14
furniture 28
good 66
goods 13
Great 25
guys 12
happy 23
hard 17
helpful 78
highly 18
impressed 14
just 12
kind 10
Luker 88
Lukers 14
packing 29
pleased 25
polite 60
professional 52
Really 20
recommend 60
removal 36
satisfied 20
service 143
Switzerland 24
team 42
thank 23
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 10 9 8 7 6 5 4 3 2 1

Budget:  


Review 16 Sep 2017
Recommended by customer in 4127
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
0, 0
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From the UK to Switzerland.
 
Cost: £2500
 

"The process was very straight forward and the guys were efficent and professional all was dealt with care."
 
 
Team:
Martin, Mattew, James
 
 
 


Review 14 Sep 2017
Recommended by customer in GU20
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.3764, -0.6678
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Switzerland to UK. Smaller vehicle required for access in Switzerland.
 
Cost: £10925

"Really good service, Bob Cherry was extremely helpful and was very informative."
 
 
 
 
Team:
Steve Robert Cherry
 
 
 


Review 22 Aug 2017
Recommended by customer in RG8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
51.5226, -1.1330
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 10 Aug 2017
Recommended by customer in KT19
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
51.3322, -0.2766
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Part-load removal of personal contents from 25th floor apartment in Grenoble town center to deliver to residence in Epsom UK.
 
Cost: £1740

"While working in France for over 40 years my colleagues regularly used Luker Bros for transfer to and from the UK to Grenoble, especially with part-loads.
I was very happy to find the company still operated the extension to their regular Swiss service and was completely satisfied with all my dealings with the company. "
 
 
 
 
 
 


Review 31 Jul 2017
Recommended by customer in OX4
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.7318, -1.2142
 
 
Satisfaction Ratings
 
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal men were very professional and we didn't have any problems.
 
Cost: £539

"We were very pleased with service, and would recommend to anyone looking to move."
 
 
 
 
 
 


Review 26 Jul 2017
Recommended by customer in OX2
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.7865, -1.2719
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Outstanding service on a difficult job with expensive furniture.
 

"Great work, very neat and punctual thanks!!
"
 
 
 
 
 
 


Review 26 Jul 2017
Recommended by customer in HP18
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.7695, -1.0687
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 bedroom house moved with a weeks notice.
 
Cost: £1350

"Really friendly, helpful, efficient team that made swift work of my move. Managed to move everything without breaking a thing! "
 
 
 
 
 
 


Review 17 May 2017
Recommended by customer in EX20
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
50.8650, -4.1138
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clear and regular contact with relocation company. Goods handled with care by very polite individuals.
 

"Our move went without any issues or breakages thanks to the removal firm. It was a pleasure to do business with them twice. "
 
 
 
 
 
 


Review 15 May 2017
Recommended by customer in BA1

 I'm: Male 

51.3900, -2.3616
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 7/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 6/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Small load of family keepsakes as a parent downsizes to smaller accomodation
 
Cost: £868
 

"I have used Luker Bros several times and always been most satisfied with their work"
 
 
Team:
Can't remember but they were excellent
 
 
 


Review 17 Apr 2017
Recommended by customer in CH 1
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
0, 0
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Mine was not a complete house-move but simply the transport of a few items of furniture.
 
Cost: £490
 

"Your staff were helpful in giving accurate time of delivery and very pleasant and careful in handling and installing my furniture - thank you!"
 
 
 
 

Back to top

» 10 9 8 7 6 5 4 3 2 1