Hadley & Ottaway

South Block, Neaton Park, Norwich Road
Watton
Norfolk
IP25 6JB

52.5718, 0.8597

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating 9.6/10
1736 reviews since 2006
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 1736 reviews since 2006
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.2/10 Value Rating 9.2
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Move went really well, however we booked the removers to be at my mother's bungalow at 11:00, not earlier. We arrived at 10:30 and they were on site, drinking tea, made by my mother. My mother has d...."   more
 
" I think they wanted to get home early. Only criticism was on arrival. We had to wait 1 hour and to money transfer from solicitors. (Not removers fault). However, there was a certain pressure from te...."   more
 
" Move was handled very professionally and efficiently. From day of quotation to final unloading day. This despite several hold-ups in exchange of contacts. Mention must be made to the following. Ke...."   more
 
" Fantastic team of removers who made what could have been a challenging day very easy, through fantastic teamwork and professionalism. They were a pleasure to deal with. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 95%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 94%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 85%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 90%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 92%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 84%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 35
arrived 59
boxes 65
brilliant 65
care 70
careful 72
cheerful 75
courteous 148
credit 42
crew 128
definitely 49
delivery 35
difficult 50
easy 42
efficient 218
efficiently 58
Excellent 292
experience 51
extremely 110
fantastic 55
finish 35
free 44
Friendly 215
furniture 71
good 188
Great 111
guys 63
Hadley 172
happy 70
hard 156
helpful 343
highly 79
impressed 51
mark 45
Ottaway 164
packed 46
packing 81
Paul 35
pleasant 56
pleased 67
Polite 265
professional 183
really 77
recommend 199
removal 159
service 317
stressful 87
team 214
Thank 144
trouble 77
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 18 Apr 2018
Recommended by customer in IP25
 My Age: 60 - 69 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
52.5696, 0.8141
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved 70% of my mother's furniture from a bungalow into a secure dementia unit.
 
Cost: £594

"Move went really well, however we booked the removers to be at my mother's bungalow at 11:00, not earlier.
We arrived at 10:30 and they were on site, drinking tea, made by my mother.
My mother has dementia and we planned the day to avoid stress.
Turning up early could have caused a huge problem."
 
 
 
 
Team:
Graham Steve
 
 
 


Review 13 Apr 2018
Recommended by customer in NR6
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
52.6593, 1.2775
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
All staff were polite and worked hard.
Two storeys a challenge?
 
Cost: £1300

"I think they wanted to get home early.
Only criticism was on arrival. We had to wait 1 hour and to money transfer from solicitors. (Not removers fault).
However, there was a certain pressure from team leader implying I needed to gee things up otherwise he would have to put in storage.

Time was about 1-2 PM at this point and I did not take to extra pressure at this time of day."
 
 
 
 
Team:
Mark Ray Darell
 
 
 


Review 11 Apr 2018
Recommended by customer in DT9
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
50.9456, -2.5301
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move was done over 3 days, as moving from Norfolk to Donset.
 
Cost: £1754

"Move was handled very professionally and efficiently.
From day of quotation to final unloading day.
This despite several hold-ups in exchange of contacts.
Mention must be made to the following.
Kerrie in the office, for her patience and handling of the move.
But most of all to Rob and Ryan who actually moved us.
Ryan drove from Norfolk to Donset and was fantastic throughout.
Friendly, efficiently and good company.
Rob, who drove the lorry did a brilliant job packing everything in.
Not an inch to spare.
Two very mature young men in their 20's who take a pride in their work."
 
 
 
 
Team:
Robert Ryan
 
 
 


Review 9 Apr 2018
Recommended by customer in NR19
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
52.6527, 0.9584
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved the town archive comprising 1000's objects and 150 years old newspapers during the 'Beast from the East' terrible weather.
 
Cost: £936

"Fantastic team of removers who made what could have been a challenging day very easy, through fantastic teamwork and professionalism.
They were a pleasure to deal with. "
 
 
 
 
Team:
Craig Steve Tyler
 
 
 


Review 8 Apr 2018
Recommended by customer in NR21
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
52.8379, 0.8533
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Belongings going into storage for 4-6 weeks, while sale of property goes through.
The guys made a very easy job of removing my 2 large sofas from the house(which, previously caused problems).
 
Cost: £544

"I couldn't have asked for a better team of guys. They were friendly yet professional and so very helpful.
Hadley and Ottaway made an extremely stressful occasion a delightfully easy day. "
 
 
 
 
Team:
Martin Luke Ryan Leslie R
 
 
 


Review 4 Apr 2018
Recommended by customer in NR3
52.6533, 1.2970
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Rob Luke Ross Jord
 
 
 


Review 4 Apr 2018
Recommended by customer in IP17
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
52.2465, 1.4105
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
This removal took place in a very challenging period of adverse weather and road conditions.
The quality of service, communication and support from the Hadley and Ottaway team was exceptional.
Tremendous attitude and professionalism.
 
 
 
Team:
Luke Ryan
 
 
 


Review 3 Apr 2018
Recommended by customer in IP24
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.4114, 0.7573
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Items from a bungalow were moved into a house already furnished.
Challenges: Fitting everything in some went into a small annex.
 
Cost: £826

"The men were very helpful moving items about.
A wardrobe had a bar collapse which was due to 2 screws missing which they rectified even though they weren't to blame.
A chest of drawers needed to come out of the annex and taken into a bedroom in the house which they offered to do."
 
 
 
 
Team:
Ray Ross Rya
 
 
 


Review 3 Apr 2018
Recommended by customer in CB2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.1963, 0.1322
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1200

"The move team were brilliant.
Helpful, polite, patient.
They made a difficult day much easier."
 
 
 
 
Team:
Steve Craig Ro
 
 
 


Review 28 Mar 2018
Recommended by customer in CB7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
52.3131, 0.2967
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Large bungalow to small bungalow.
 

"The move staff were brilliant, quick, efficient, humorous, made the day so much easier.
Cannot praise them enough.
From 1st call to office to estimation to the wonderful crew who moved us.
Efficient, helpful, everyone involved, kept us informed all the time.
But the crew were amazing, but boy can't they eat doughnuts."
 
 
 
 
Team:
Graham Steve Jan Dom
 
 
 


Review 28 Mar 2018
Recommended by customer in IP24
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.4177, 0.7567
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Graham Craig Tyler
 
 
 


Review 23 Mar 2018
Recommended by customer in IP14
 My Age: 50 - 59 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.2361, 1.1718
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move Haughley to Debenham
 
Cost: £1650

"Remarkable team were courteous, skilled, hard working and good communicates. Thanks for your help."
 
 
 
 
Team:
Jordan Graham Martin Ross
 
 
 


Review 22 Mar 2018
Recommended by customer in NR16
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
52.4391, 0.9256
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From a rented 4 bed house(with difficult ceiling heights) and garage to more conventional 4 bed house and garage.
Included up right piano and large antique dresser. The latter was delivered en route to a furniture restorer.
 
Cost: £1317

"Packing was done swiftly and carefully. Staff were courteous and thoughtful.
A very efficient service for which we are most
grateful.
"
 
 
 
 
Team:
Robert Jordan Ja
 
 
 


Review 20 Mar 2018
Recommended by customer in FE36
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
0, 0
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Part move from single house to two locations.
One into temporary home and the other into storage.
 
Cost: £1555
 
 
Team:
Luke Ross Tyl
 
 
 


Review 20 Mar 2018
Recommended by customer in IP25
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.5712, 0.8348
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
There was very heavy bed sofa which they strapped up, so securely and managed to lift the whole thing through a narrow hallway.
From 2nd floor flat to house in Norfolk.
 
Cost: £1117

"These removers were terrific, efficient, un-hurried and very courteous, helping with some awkward aspects of the move.
e.g. Lifting a sofa while we were able to place the incoming carpet rug in exact position.
100% excellent. "
 
 
 
 
Team:
Tyler Robert Jordan
 
 
 


Review 16 Mar 2018
Recommended by customer in NR14
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.5694, 1.3430
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved on a very cold, snowy day and the team remained positive and professional throughout the move.
 
Cost: £740

"Great team with high standards maintained throughout, even with poor weather conditions and delays at the other end.
Hadley and Ottaway were one of the more expensive removals companies we researched but provided an excellent service throughout. Would recommend to others."
 
 
 
 
Team:
Steve Ray Dom
 
 
 


Review 13 Mar 2018
Recommended by customer in NR12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
52.6757, 1.3359
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Five days hard slog. Well executed and planned.
 
Cost: £7300

"Removal men were good humored and very helpful. "
 
 
 
 
Team:
Graham Clive Alex Stephen
 
 
 


Review 12 Mar 2018
Recommended by customer in NR17
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.5202, 1.0261
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"You provided a faultless and impressive service.
The staff were always polite and considerate to my age and seemed to realize it was a traumatic life experience for me."
 
 
 
 
Team:
Steve And Team
 
 
 


Review 9 Mar 2018
Recommended by customer in NR9
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.7338, 1.0681
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
4 bed house and double garage contents moved over 2 days, 10 miles away. No problem encountered H and O very accommodating over booking date delay and extended deadline twice. Removal men/team prompt, polite and respectful, as well as fun.
 

"Of 3 quotes for removal, then was the cheapest (including packing!) and we were cautious as we had been advised not to go for the least expensive. But we could not fault Hadley & Ottaway. Really pleased with packing service - Ryan & mark did a superb job and made the whole move stress-free. Caroline in the office also so helpful. A great service."
 
 
 
 
Team:
Mark Ryan Ray Craig
 
 
 


Review 9 Mar 2018
Recommended by customer in NR16
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
52.4391, 0.9256
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Excellent, professional first visit. Excellent help/assistance in 'date' problems - straight forward move versus storage. Very easy move out
and move in - perfect and easy.
 

"Well done Hadley & Ottaway !! lovely staff, friendly helpful and polite and as much as is human possible, a stress free two day move. Thank you."
 
 
 
 
Team:
Robert Tyler Martin
 
 
 

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