Hadley & Ottaway

South Block, Neaton Park, Norwich Road
Watton
Norfolk
IP25 6JB

52.5718, 0.8597

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating 9.6/10
1627 reviews since 2006
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 1627 reviews since 2006
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.2/10 Value Rating 9.2
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" on the move day Marc & Clive were outstanding. I couldn't have asked for better guys, who were so helpful and knowledgeable. Everything went as planned, they are a credit to themselves and to the comp...."   more
 
" Move was very fast and efficient. Boxes were provided beforehand. Still waiting for empty boxes to be collected , through, which is annoying. I did not realize, until I enquired, later that old furni...."   more
 
" Move planned to table place over 3 days was in fact accomplished in 2."   more
 
" Very impressed with the service provided. The care taken of our Property was excellent through over the move. Mark and Steve B were both excellent. We would both recommend and use Hadley & Ottaway"   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 94%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 94%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 85%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 90%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 92%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 83%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 33
arrived 55
boxes 62
Brilliant 57
care 67
careful 68
cheerful 70
courteous 136
credit 40
crew 124
definitely 45
difficult 48
easy 37
efficient 197
Efficiently 51
excellent 267
experience 49
extremely 103
Fantastic 49
free 43
friendly 202
furniture 68
good 180
Great 98
guys 59
Hadley 156
happy 66
hard 150
helpful 313
Highly 76
impressed 49
Mark 44
Ottaway 150
packed 40
packing 74
Paul 35
pleasant 53
pleased 60
polite 245
professional 170
Property 44
really 69
recommend 187
recommended 40
removal 154
service 290
stressful 77
team 183
Thank 132
trouble 72
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 15 Sep 2017
Recommended by customer in TS21
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
54.5974, -1.3396
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 bed house, from Norwich to Teeside, timing was always critical as distance limited _- arrival due to changes in traffic etc. Movers kept me updated with their location, which was appreciated.
 
Cost: £2450

"on the move day Marc & Clive were outstanding. I couldn't have asked for better guys, who were so helpful and knowledgeable. Everything went as planned, they are a credit to themselves and to the company. They worked even harder. When we moved in the following day. Nothing was too much trouble, both happy to relocate boxes from room to room when asked. All in all, one of the least stressful moves ever. "
 
 
 
 
Team:
Marc Clive
 
 
 


Review 14 Sep 2017
Recommended by customer in CB7
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.3938, 0.2672
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from terraced with small, winding staircase to terrace. Without road access. Most furniture had to be left behind.
 
Cost: £788

"Move was very fast and efficient. Boxes were provided beforehand. Still waiting for empty boxes to be collected , through, which is annoying.
I did not realize, until I enquired, later that old furniture could have been disposed of. This wasn't well advertised. Moving is complex and stressful. They helped make the physical move of objects less worrying. Their guidance notes were very good.
"
 
 
 
 
Team:
Jordan Martin
 
 
 


Review 11 Sep 2017
Recommended by customer in BA11
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.245836, -2.306397
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Relocation from Norfolk to Somerset.
 
Cost: £2200

"Very impressed with the service provided. The care taken of our Property was excellent through over the move. Mark and Steve B were both excellent. We would both recommend and use Hadley & Ottaway"
 
 
 
 
Team:
Marc Steve
 
 
 


Review 11 Sep 2017
Recommended by customer in NR29
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.7124, 1.5376
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Short move with the area, from a C 18th cottage and annexe to a modern house. Some furniture had to exit through a window.
 
Cost: £3777

"Move planned to table place over 3 days was in fact accomplished in 2."
 
 
 
 
Team:
Graham Craig Stephen
 
 
 


Review 4 Sep 2017
Recommended by customer in NR11
 My Age: 50 - 59 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.8824, 1.2958
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Self packed move from 4 bedroom house to 6 bedroom house. Antique corner unit to be packed by removal men.
 
Cost: £1670

"We were impressed with Hadley and Ottaway right from the start and when we met Robert and Clive even move so. Both were extremely polite and so helpful. They made our moving experience so stress free. Well done! "
 
 
 
 
Team:
Robert Clive
 
 
 


Review 4 Sep 2017
Recommended by customer in PE37
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.648412, 0.685582
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving the contents of a 3-bedroom home from Kent to Norfolk (about 110 miles). Included moving a piano and large items of furniture.

 
Cost: £2385

"Jordan, Martin and Ashley worked exceptionally hard and professionally to pack, load transport and unload the contents of our home.
They are a credit to their company, no job was too small and they remained positive and happy whilst moving a large amount of heavy items.
"
 
 
 
 
Team:
Jordan Martin Ashley
 
 
 


Review 4 Sep 2017
Recommended by customer in PE33
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.7066, 0.4155
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Transmatic after 31 years but the team made it as good as it could be.
 
Cost: £1999

"Team totally respectful, polite, but above all so efficient and professional and hard working. A credit to the company."
 
 
 
 
Team:
Luke Craig
 
 
 


Review 4 Sep 2017
Recommended by customer in NR14
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.6090, 1.4239
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Piano and large shelf units to move.
 

"We were very impressed with Hadley and Ottaway. The initial survey was through and we received all then relevant information all telephone calls were answered fully. On the move day, the team were fantastic. Prompt, polite, professional, respectful and helpful. They made it a very stress free day."
 
 
 
 
Team:
Graham Steve Ash
 
 
 


Review 29 Aug 2017
Recommended by customer in CB6
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
52.3872, 0.1140
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very good.
Ran smoothly.
 
Cost: £1671

"Very professional."
 
 
 
 
Team:
Robert Jordan Graham Stev
 
 
 


Review 24 Aug 2017
Recommended by customer in NR12
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.7102, 1.4040
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from house to storage, then storage to rental property. Property we moved to was on a very busy main road. But the crew handled everything with patience and politeness, even with the angry motorists that kept beeping!
 
Cost: £2035

"Both crews were excellent. Very polite and courteous. We had a lot of things to move into store,Then on to rental property. Both times everything was very efficient and so far we haven't found anything broken!"
 
 
 
 
Team:
Alex Stephen Robert Micha
 
 
 

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