Hadley & Ottaway

South Block, Neaton Park, Norwich Road
Watton
Norfolk
IP25 6JB

52.5718, 0.8597

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating 9.6/10
1663 reviews since 2006
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 1663 reviews since 2006
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.2/10 Value Rating 9.2
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" 3 bedroom home, pack and unpack service crew loaded was fantastic, some less experienced packers did not always take care of the contents."   more
 
" Extremely pleased with service overall all contacts polite, Helpful and professional. Yes, there was damage to an item but it was purely accidential. Hadley and Ottaway's insurer's paid us the full ...."   more
 
" Excellent & professional service.Made the experience of moving a lot less stressful.Super fast & efficient men."   more
 
" Grahams leadership of his team was efficient and excellent which showed in the professional way they conducted themselves. In addition to the expected service their friendliness and understanding help...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 95%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 94%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 85%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 90%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 92%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 84%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 34
arrived 57
boxes 63
brilliant 59
care 68
careful 71
cheerful 73
Courteous 141
credit 40
crew 126
definitely 47
difficult 48
easy 38
efficient 207
efficiently 53
Excellent 278
experience 50
Extremely 106
fantastic 51
free 43
friendly 207
furniture 68
good 181
great 101
guys 59
Hadley 157
happy 69
hard 152
Helpful 322
highly 76
impressed 49
Mark 44
Ottaway 150
packed 42
packing 74
Paul 35
pleasant 54
pleased 63
polite 249
professional 177
property 44
Really 70
recommend 189
recommended 41
removal 156
service 302
stressful 81
team 192
Thank 135
trouble 74
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Budget:  


Review 17 Nov 2017
Recommended by customer in PE33
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
52.5706, 0.5045
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Luke Craig R
 
 
 


Review 17 Nov 2017
Recommended by customer in PG38
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
0, 0
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £2153

"3 bedroom home, pack and unpack service crew loaded was fantastic, some less experienced packers did not always take care of the contents."
 
 
 
 
Team:
Luke Ryan
 
 
 


Review 13 Nov 2017
Recommended by customer in TN29
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
51.0142, 0.9802
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House contents removed from property 24.6.17 and stored by company until delivery on 27.10.17 items loaded into individual containers and labeled/logged 834.00 to move contents into storage.
Cost to deliver to new home.
 
Cost: £1875

"Extremely pleased with service overall all contacts polite, Helpful and professional.
Yes, there was damage to an item but it was purely accidential.
Hadley and Ottaway's insurer's paid us the full cost of replacement of item without any need to "discuss" within two weeks."
 
 
 
 
Team:
Alex Jordan Robert Martin
 
 
 


Review 3 Nov 2017
Recommended by customer in IP25
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.6326, 0.9053
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Excellent & professional service.Made the experience of moving a lot less stressful.Super fast & efficient men."
 
 
 
 
Team:
Steve Martin Craig Matt
 
 
 


Review 1 Nov 2017
Recommended by customer in CM3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.6838, 0.5597
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A large amount requiring 4 vans some expensive and very heavy items.
 
Cost: £6700

"Grahams leadership of his team was efficient and excellent which showed in the professional way they conducted themselves. In addition to the expected service their friendliness and understanding helped us at a stressful time! "
 
 
 
 
Team:
Graham Michael Alex Clive
 
 
 


Review 30 Oct 2017
Recommended by customer in IP27
52.441915, 0.593537
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Jordan
 
 
 


Review 30 Oct 2017
Recommended by customer in PE30
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
52.7834, 0.4364
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Furniture and Furnishings into storage for a period, and return.
 

"Excellent service in all aspects, throughout. "
 
 
 
 
Team:
Ross Stev
 
 
 


Review 27 Oct 2017
Recommended by customer in PE37
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
52.6500, 0.7800
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1022

"Moving is a most stressful time but the team made it almost enjoyable and took a lot of the stress away excellent service."
 
 
 
 
Team:
Ross Mark Clive
 
 
 


Review 27 Oct 2017
Recommended by customer in NR17
 My Age: 60 - 69 
 I'm: Female 
52.5334, 1.0460
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £2436

"All handled extremely well and professionally. Very pleased with the service provided. Turned up at time given."
 
 
 
 
Team:
Graham Stephen Jordan Ray
 
 
 


Review 27 Oct 2017
Recommended by customer in NR2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
52.6229, 1.2820
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 5/10
The staff were presentable punctual and polite
Value 5/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Bulk of goods delivered to our site but two part loads to other locations and some furniture left at house we were leaving. All handled satisfactorily.
 
Cost: £3422

"Fast and efficient removals but not sure if staff realised the value of some items, particularly china ornaments being moved.

Not pleased to find cigarette ends, spent match and a mouse pot lid in our driveway. Brought their own ratio with the house with load pop music without asking if we were happy with it.

A lot of loud raucous laughter did not give the impression of a professional team.

Asked to fill in a questionnaire about quality of removals at end of job with 3 members of staff looking on. It would be much better if left on site and then posted to management as it would allow us be more accurate and comprehensive.

"
 
 
 
 
 
 

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