Hadley & Ottaway

South Block, Neaton Park, Norwich Road
Watton
Norfolk
IP25 6JB

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating Hadley & Ottaway 9.7/100
2769 reviews since 2006
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 2769 reviews since 2006
 
 
 
Sales & Support 9.7/10 Sales & Support Rating 9.7
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The price represents value for money

 
 
 
Recent Reviews 
 
" Two men present on day before move to pack. They were very helpful and considerate. Well organised. They helpfully spotted things we needed to leave in the house. It helped a lot that they were n...."   more
 
" Excellent service. 5 Star. Thank you"   more
 
" We have used Hadley & Ottaway on a number of occasions in the past and have always been impressed by them. This move was no exception. Shaun in particular was very polite, hard working and care...."   more
 
" I was very happy with the service I received from start to finish. All was done efficiently, on time, professionally. Thank you very much indeed."   more
 
 
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Customer Reviews
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Review 29 Sep 2026
Recommended by customer in NR2
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move involved packing and removal. From one house to another plus picking up stuff from a storage unit.
 

"Two men present on day before move to pack. They were very helpful and considerate. Well organised.

They helpfully spotted things we needed to leave in the house. It helped a lot that they were nice jolly people who took stress out of the move.

One more man joined them next day. The amount of work for 3 people was too much and more help would have been beneficial. The 3 were under a lot of pressure and on second day they worked from 7:00 AM to 7:00 PM with minimal breaks. Their travel time on top of this."
 
 
 
 
Team:
Shaun Jenson Billy
 
 
 


Review 25 Sep 2026
Recommended by customer in NR18
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from two bed house to three bed.

They took down Ottoman bed and reassembled
 

"Excellent service. 5 Star. Thank you"
 
 
 
 
Team:
Mark J Shaun S
 
 
 


Review 22 Sep 2026
Recommended by customer in NR18
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Simply move just two doors down the road from a chalet bungalow to a single floor bungalow.
 

"We have used Hadley & Ottaway on a number of occasions in the past and have always been impressed by them.

This move was no exception.

Shaun in particular was very polite, hard working and careful with our possessions."
 
 
 
 
Team:
Sharn Harrison
 
 
 


Review 12 Sep 2026
Recommended by customer in NR2
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from 6 bedroom barn to 2/3 bedroom property. Challenge was to downsize.
 
 
 
Team:
Stephen Lee Jenson
 
 
 


Review 11 Sep 2026
Recommended by customer in CB6
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
I hadn't really downsized enough (too many boxes) but the move team were cheerful, patient and used excellent initiative throughout.
 

"I was very happy with the service I received from start to finish.

All was done efficiently, on time, professionally. Thank you very much indeed."
 
 
 
 
Team:
Aston Stephen Ma
 
 
 


Review 6 Sep 2026
Recommended by customer in NR26
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Downsizing from 7/8 bedroom old house with winding stairs to 4/5 bedroom modern house, 5 years old
 

"Went brilliantly.

Lee, Steven, David and Terry were terrific. Worked efficiently with good humour

On arrival put our things exactly where we wanted them.

Lee was particularly kind to me as I am on crutches"
 
 
 
 
Team:
Lee Stephen Terry David
 
 
 


Review 28 Aug 2026
Recommended by customer in IP33
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"The movers were very friendly and helpful, made the day very easy for me, which is what I wanted."
 
 
 
 
Team:
Jordan Chris
 
 
 


Review 27 Aug 2026
Recommended by customer in PE31
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 

"The guys were absolutely brilliant with my solo move!

Super friendly and offered sound advice when my head wasn't always screwed on :)"
 
 
 
 
Team:
Stephen Steve Chris
 
 
 


Review 27 Aug 2026
Recommended by customer in NR21
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Complex Large move from Hampshire to North Norfolk 200 miles away
 

"An exceptional removals team from the back office support to the team on the ground.

Upbeat, positive, can-do guys. Nothing was too much trouble.

We do not hesitate to recommend!"
 
 
 
 
Team:
Shaun Tom Marc Jenson Har
 
 
 


Review 27 Aug 2026
Recommended by customer in HP65
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
My move went smoothly thanks to the help of the gentleman. There were no significant challenges in the moving process.
 

"The gentleman who came were very hardworking and professional.

They were also friendly and cheerful which helped in the stressful activity of moving house.

The young man on his first day also worked very hard.

Thank you!"
 
 
 
 
Team:
Shaun Tom Bailey
 
 
 


Review 23 Aug 2026
Recommended by customer in NR07
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
It was very challenging as we live on a slope with steps to the front door.

Never mind how hot it was.
 

"The whole team were brilliant. The move couldn't have gone any better.

A big thank you to them all."
 
 
 
 
Team:
Tom Marc Stephan Terry Re
 
 
 


Review 20 Aug 2026
Recommended by customer in IP20
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Hampshire to Norfolk.

Video tour first to evaluate need. Quotes arranged and for a recommended company seemed reasonable.

We had a lot of things to move!
 

"Stephen and Lee were very helpful, relaxed but very efficient, good natured and patient with our needs."
 
 
 
 
Team:
Stephen Lee Terry
 
 
 


Review 17 Aug 2026
Recommended by customer in IP25
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The removal company turned up as arranged on the day before the move, they loaded furniture items not required until the following moving day. They worked quickly nonstop.

The following moving day all furniture and packed boxes were loaded transported to our new residence.

We had a lot to move, they checked on items to be left at the old property.
 

"A well organised group of movers. I had used them previously and they were recommended by other persons."
 
 
 
 
Team:
Terry Steve Peg Graham Le
 
 
 


Review 17 Aug 2026
Recommended by customer in NR16
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
We moved from a four bedroom old house into a rental on a country estate. The access at the rental was not easy.

The company also took our heavy piano to our next door neighbours at no extra charge.

The plan of moving changed several times.
 

"We thought the company were brilliant.

Chris explained everything so thoroughly, the admin staff accommodated every change very well and even offered the free piano move.

When the rental ended up being in a country estate, Chris got someone to come straight round and negotiate access with the owner. I can't remember her name but he was knowledgeable and polite.

The four "movers out" and Lee and Tony who moved in did brilliantly in very hot weather.
Always polite and considerate.

Lee also made some really good suggestions about the next move in 6 months. We will be using Hadley & Ottaway again - if they'll have us!"
 
 
 
 
Team:
Lee Terry Stephen Chris
 
 
 


Review 14 Aug 2026
Recommended by customer in BS48
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
A long distance move with one of the owners dealing with cancer treatment.

Very early start to packing up and delivery days
 

"Possibly undermanned? 4 rather than three men delivering would have been less exhausting for us.

That said workers who we felt comfortable with and a good foreman."
 
 
 
 
Team:
Stephen Mark Steve
 
 
 


Review 14 Aug 2026
Recommended by customer in NR22
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
A very steep hill to park the lorry on for loading and then a long drive to reverse up to unload.
 

"The team on the day of loading and unloading were fantastic. I honestly can't think of any way of improving the experience of the move.

The administration was all timely and efficient and gave great peace of mind."
 
 
 
 
Team:
Jordan Shaun Aston Steve
 
 
 


Review 10 Aug 2026
Recommended by customer in IP25
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
House to bungalow. 7 mile move. Smaller vehicle, multiple trips.
 

"Excellent service, great team and very helpful."
 
 
 
 
Team:
Jordan Lee Jerry
 
 
 


Review 4 Aug 2026
Recommended by customer in NR8
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Although only a local move this was the first time in over 40 years we had moved so we were somewhat apprehensive.

Lee, Tom and Luke were excellent, going above and beyond to make the experience as painless as possible.

Thank you to them and the Hadley and Ottaway team.
 

"We are hoping this will be our forever home, but if we ever need to move again we would not hesitate to use Hadley and Ottaway again.

Thank you!"
 
 
 
 
Team:
Lee Tom Luke
 
 
 


Review 4 Aug 2026
Recommended by customer in NR4
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Packing and moving from two bed semi detached to 4 bed detached.

We the owners had a mix of bulky furniture computer hardware and fragile items. Also had to empty a garden shed.

We moved on the 6th hottest day in UK history.
 

"We were incredibly impressed by the high standards of work and professionalism shown by the Hadley and Ottaway team.

There was uncertainty about our exchange date and Hadley and Ottaway were exceptionally understanding and flexible!

The weather made the move particularly challenging but the team were exceptional. We can't commend them enough. They showed great care towards us and our belongings.

Will recommend."
 
 
 
 
Team:
Marc Jordan Chris Luke
 
 
 


Review 31 Jul 2026
Recommended by customer in SO41
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move into store, then 7 months later into a home 184 miles away. Awkward access, managed extremely well.
 

"Fabulous service from start to finish. Great customer support on the phone. Easy monthly invoicing by email.

Removal men all delightful, helpful, kind gentlemen.
They were clean, efficient and hard working. Valuable items packed with great care"
 
 
 
 
Team:
Jordan Je
 
 
 

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