Ballards Removals Ltd

Ballards Business Park, Old London Road
Markham Moor
Nottinghamshire
DN22 0TE

53.2578, -0.9281

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.6/10
895 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 895 reviews since 2009
 
 
 
Sales & Support 9.5/10 Sales & Support Rating 9.5
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Everything went brilliant a job well done. The lad's were great and made our move excellent."   more
 
" Met and exceeded expectations. (used Ballards last year for move from leeds to store) Polite, professional and courteous crew. Would recommend Ballards without reservation based on this experience....."   more
 
" Packing seemed very quick and efficient. Friendly guys - helpful nothing too much trouble. Moving us in - David leading a different team Went smoothly and efficiently No breakages so far. Not f...."   more
 
" , , The team arrived promptly and were efficient, professional, friendly and made a stressful day like a walk in the park. Could not were asked for anything more - Superb. "   more
 
About Us


About Ballards Removals
Ballards Removals is one of the longest established household removal firms in the East Midlands.

By Choosing Ballards, you have the peace of mind that you'd expect from working with a family owned and managed household removals company we care about your removals and storage. With:

■11 specialised removal vehicles and a purpose built head office and warehousing facility
■25 full time staff, all fully trained by the British Association of Removers to national standards
■Experienced removal experts to talk to - we can move almost anything
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 90%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 94%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 80%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 90%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 96%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 82%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 24
arrived 45
Ballards 144
boxes 22
brilliant 42
Care 41
careful 42
certainly 18
cheerful 36
class 19
courteous 59
credit 19
crew 34
definitely 38
easy 21
efficient 92
efficiently 21
excellent 181
experience 27
Extremely 50
fantastic 40
finish 26
free 24
Friendly 134
friends 20
furniture 32
good 92
great 68
happy 43
Hard 75
hardworking 18
help 22
helpful 189
highly 49
impressed 40
pleasant 37
pleased 38
Polite 137
professional 121
really 36
recommend 150
removal 100
service 210
smoothly 39
stress 45
stressful 47
team 180
Thank 86
trouble 64
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 18 Apr 2019
Recommended by customer
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Long distance 2 day removal
 

"Everything went brilliant a job well done. The lad's were great and made our move excellent."
 
 
 
 
Team:
Pete Hayes Dave Burns
 
 
 


Review 5 Apr 2019
Recommended by customer in BD24
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
54.1026, -2.2743
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From 7 bed house in Yorkshire dales to store. Over 2 days, 4 people. Challenging access for drwers in old farming village.
 

"Met and exceeded expectations. (used Ballards last year for move from leeds to store)
Polite, professional and courteous crew.
Would recommend Ballards without reservation based on this experience.
Office / warehouse staff very helpful when we had to retrieve passports shipped to store in error (our error!)
"
 
 
 
 
Team:
Dave Nick Glen Ian
 
 
 


Review 5 Apr 2019
Recommended by customer in SP8
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.0450, -2.2738
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move out from a property on a narrow track - steps - small property.
 

"Packing seemed very quick and efficient.
Friendly guys - helpful nothing too much trouble.
Moving us in - David leading a different team
Went smoothly and efficiently
No breakages so far. Not fully unpacked yet. "
 
 
 
 
Team:
David And Team
 
 
 


Review 28 Mar 2019
Recommended by customer in NG15
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
53.0859, -1.1641
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 28 Mar 2019
Recommended by customer in NG5
 My Age: 70 + 
 I'm: Female 
 I haven't used this business before 
52.9905, -1.1375
 
 
Satisfaction Ratings
 
Sales & Support 5/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

", , Very pleased with the service. The two men were very efficient and professional, I would certainly recommend them.
Thank you. "
 
 
 
 
Team:
Andy Calum
 
 
 


Review 28 Mar 2019
Recommended by customer in LN10
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
53.1365, -0.2085
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
, , 3 day move including over 100 plants
 

", , Excellent job, good people, very careful."
 
 
 
 
Team:
Simon Luke
 
 
 


Review 28 Mar 2019
Recommended by customer in DN22
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
53.3141, -0.9373
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Tony Glen
 
 
 


Review 28 Mar 2019
Recommended by customer in DD8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.6309, -2.7715
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
M.O.T, , 2nd floor flat- some bulky items in small spaces.
 
 
 
Team:
Dave Burns Pete Hayes
 
 
 


Review 27 Mar 2019
Recommended by customer in DN2
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
53.547478, -1.083142
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very small turret style staircase at house we were leaving - and a super king bed to take downstairs! Return of storage items at same time as move - all returned safely and well cared for.
 
Cost: £1500

"We have used Ballards several times before and are always delighted with the service we received. The staff are always friendly, cheerful and humorous and are up to any challenges! our things have always been well packed and nothing has been broken and damaged. Our items kept in storage (for 2 years) were returned in excellent condition. "
 
 
 
 
 
 


Review 26 Mar 2019
Recommended by customer in BD11
 My Age: 50 - 59 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
53.7477, -1.6904
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Two tranships or difficult access.
 
Cost: £1188

"The removal crew did an excellent job. "
 
 
 
 
Team:
Lee Jason Brady Tom Will
 
 
 


Review 26 Mar 2019
Recommended by customer in DL1
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
54.5090, -1.5509
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move out of property one load delivered to 3 separate points. One main load to new home, two moves were via ferry.
 

"The service has been excellent throughout. Care taken with all belonging and no damage to delivered items.
Very pleased and would highly recommend. "
 
 
 
 
Team:
Jeff Zander
 
 
 


Review 21 Mar 2019
Recommended by customer in DN21
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
53.4104, -0.7635
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A smooth helpful and reliable service.
 
Cost: £710

"Thank you so much! the guys were great! Cheerful helpful and made the whole day feel less stressful!!"
 
 
 
 
Team:
James Brad J
 
 
 


Review 21 Mar 2019
Recommended by customer in DN9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
53.5229, -0.8114
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A most efficient move involving two different delivery addresses.
 
Cost: £2400

"A proficient job undertaken by highly trained staff. "
 
 
 
 
Team:
Paul Stewart Sadie
 
 
 


Review 21 Mar 2019
Recommended by customer in NG23
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
53.1210, -0.8376
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Helpful men, tidy and careful with furniture. "
 
 
 
 
Team:
Bradley Joel
 
 
 


Review 18 Mar 2019
Recommended by customer in NG2
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.9220, -1.1164
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving a family of four out of a 4 bed semi into a 4 bed detached.
 

"Ian, Martin and Dave were brilliant. They made a stressful move more enjoyable and were super professional and enjoyed a good joke. Couldn't ask for more!"
 
 
 
 
Team:
Ian Martin Dave
 
 
 


Review 15 Mar 2019
Recommended by customer in PO16
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
50.8395, -1.1240
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Different access.
Your men could not have been better
 
Cost: £1960
 
 
Team:
Jamie Brad
 
 
 


Review 14 Mar 2019
Recommended by customer in BN15
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
50.8216, -0.3249
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
It went as smoothly as a move can. The men were superb. They were speedy by anyones could be but very thorough. They were kind and generous and looked after us extremely well.
 
Cost: £3600

"If we had to move again I would certainly use them and recommend them to anyone else.
They did lots of extra things to help.
The project manager of our new build said they were the best firm they had had. "
 
 
 
 
 
 


Review 14 Mar 2019
Recommended by customer in NG15
 My Age: 40 - 49 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
53.0913, -1.1736
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very large quantity of plants and garden /garage items.
6 men / team - everything loaded by 10:30
 
Cost: £1320

"Really happy with the team on the day, and also all pre-move team (office and quote)
Everything moved safely
Team were all very friendly and helpful even joking with us and the kids
Thank you all for a stress free move!"
 
 
 
 
Team:
Lee Jason Will Rowa Liam
 
 
 


Review 11 Mar 2019
Recommended by customer in DW4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
0, 0
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From bungalow to bungalow
28/2/2019
 
Cost: £600

"The two removal men arrived early which was great. They were both polite, friendly and efficient. The move went smoothly."
 
 
 
 
 
 


Review 7 Mar 2019
Recommended by customer in DN22
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
53.3555, -0.9797
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1900

"Jason, Lee, Will and Lian did an absolutely fantastic job! Extremely considerate and careful with our property. Caring and had great suggestions on how to handle the process.
Highly recommend
Would request them again. "
 
 
 
 
Team:
Jason Lee Liam Will
 
 
 

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