Roy Jacks Removals & Storage Ltd

Unit 5, Anderson Trading Estate, Croft Street
Widnes
Cheshire
WA8 0NQ

53.3591, -2.7321

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.7/10
263 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 263 reviews since 2016
 
 
 
Sales & Support 9.7/10 Sales & Support Rating 9.7
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.7/10 Packing & Handling Rating 9.7
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" From start to finish we have had an exceptional experience with Roy Jacks. The surveyor who called out to quote for the removal, the office staff and the removal guys were all polite, knowledgeable, p...."   more
 
" The staff in the office at Roy Jacks could not be more helpful, excellent, friendly and professional service at all times. Nothing is too much trouble for them. On there removal day the moving staff, ...."   more
 
" As a removal company I would recommend them to anyone they made our move to Ireland much easier than anticipated. The men were professional in approach taking care with all our belongings"   more
 
" Could not have asked for a more professional team. Great bunch if guys who made the whole moving experience easy. Thery worked do hard, packed everything respectfully and logically. I really take m...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 85%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 88%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 73%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 91%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 86%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 70%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

able 9
Absolutely 6
Alex 7
amazing 6
arrived 13
belongings 13
care 17
courteous 13
definitely 16
efficient 22
excellent 48
experience 15
extremely 18
family 11
Fantastic 15
finish 21
free 11
friendly 43
friends 11
furniture 15
good 28
Great 21
guys 24
happy 17
hard 18
helped 12
helpful 59
highly 33
Jacks 79
just 13
lads 22
needed 12
pleased 13
polite 16
professional 47
property 12
quickly 12
really 20
recommend 73
recommended 15
removal 50
removals 17
Roy 76
service 86
storage 13
stress 20
stressful 27
team 46
Thank 24
trouble 13
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 18 May 2018
Recommended by customer in PR8
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
53.5973, -3.0511
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removing furniture from store, loading additional furniture then an overseas removal of everything to Ireland
 
Cost: £4200
 

"From start to finish we have had an exceptional experience with Roy Jacks. The surveyor who called out to quote for the removal, the office staff and the removal guys were all polite, knowledgeable, professional and helpful.

Nothing was too much trouble and we would have no hesitation recommending this company to anyone"
 
 
Team:
Dave, Sean, Rob & 2 Frank's
 
 
 


Review 17 May 2018
Recommended by customer in WA7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
53.3220, -2.6848
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"The staff in the office at Roy Jacks could not be more helpful, excellent, friendly and professional service at all times. Nothing is too much trouble for them. On there removal day the moving staff, the two Franks, father and son, arrived at the stated time and worked quickly, efficiently amd tirelessly answering any questions we had. We would most definitely recommend Roy Jacks removals and are hoping the two Franks when we get our furniture etc from storage will be able to move us into our new home. Thank you Roy Jacks, you should be very proud of your workforce.

Fantastic, professional, efficient and friendly service. Would definitely recommend Roy Jacks removals."
 
 
Team:
All the people in the office and the two Franks
 
 
 


Review 13 May 2018
Recommended by customer in E41D
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
0, 0
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from Runcorn to Ireland and had a number of delays in the actual date of removal. Roy Jacks collected our belongings and stored them until we got a firm removal date. They made no issue of collecting and storing all our belongings including a large quad. The delivery of our items was as successful as collection. The men were very hardworking and diligent in their approach and all our belongings were delivered successfully.
 
Cost: £2440
 

"As a removal company I would recommend them to anyone they made our move to Ireland much easier than anticipated. The men were professional in approach taking care with all our belongings"
 
 
Team:
Frank and Frank
 
 
 


Review 12 May 2018
Recommended by customer in WA6
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
53.2899, -2.7311
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
4 bed house move. Filled an 18t truck
 
Cost: £1700
 

"Could not have asked for a more professional team. Great bunch if guys who made the whole moving experience easy. Thery worked do hard, packed everything respectfully and logically. I really take my hat off to these guys!!!"
 
 
Team:
Roy Jacks
 
 
 


Review 23 Apr 2018
Recommended by customer in SY10
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.8408, -3.1327
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
PCKING AND REMOVAL FROM OUR HOUSE AND MY MOTHERS HOUSE, INTO ONE NEW PROPERTY.
 
Cost: £2760
 

"All the team worked really hard, and were very helpfull."
 
 
Team:
SEAN WAS ONE OF A GREAT TEAM
 
 
 


Review 22 Apr 2018
Recommended by customer in PR8
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
53.5973, -3.0511
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Roy Jacks moved everything from our home into store prior to a move to Ireland in the next few weeks

"From start to finish I can only describe the service we got from Roy Jacks as excellent. The team of lads we dealt with (Nathan, Rob, Alex and later Dave} were polite, professional and super efficient. The whole process worked like clockwork.

The whole experience was stress free and I would have no hesitation whatsoever recommending this company to anyone.

Towards the end of the move the american style fridge freezer we were moving to our daughters house was too big to fit through the door. But this wasn't a problem for Rob who removed the fridge doors and later re=assembled the fridge doors when inside. What a star! Nothing was too much trouble

A very big "thank You" - you were brilliant!"
 
 
Team:
Nathan, Rob, Alex and Dave
 
 
 


Review 21 Apr 2018
Recommended by customer in WA8
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
53.3705, -2.7646
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
First move for me & on my own.
 
Cost: £650
 

"This firm were so good in every respect. Very reliable & helped me tremendously. Canít thank them enough for making such a stressful time in my life go with ease.
Removed the Piano,wrapped up very well, with care along with other possessions.
Price was excellent!

This firm came on recommendation & I believe, after having moved with them, that no other firm could do a better job than these guys & girls.
Very Organised.
It was first class service from start to finish & they helped me out when my move was delayed a day.
The guys worked so hard for hours & it wasnít an easy move, lots of heavy boxes, going two flights of stairs sometimes!
I will definitely recommend this company & if I move again I will be calling them & no other.
"
 
 
Team:
ALL the team were great.Dave & Gary(I think)were the 1st on the scene. Excellent!!
 
 
 


Review 20 Apr 2018
Recommended by customer in CW1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
53.1178, -2.4620
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move, from Winsford to Crewe.
 
Cost: £890
 

"Superb service! From Damien at the start, then dealing with the office girls, Mo & Sue, and finally the removal guys, Shaun & Frankie ( the dream team! ).
Would highly recommend this removal company to anyone.
THANK YOU!!"
 
 
Team:
Shaun and Frankie
 
 
 


Review 6 Apr 2018
Recommended by customer in CH66
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
53.2836, -2.9541
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Four bed house to three bed bungalow, with packing service.
 
Cost: £1830
 

"Everyone at Roy Jacks was very helpful and friendly. There was some confusion with the office staff not being able to locate the booking, but they dealt with it quickly and called back when they said they would.
The removers were quick, efficient and mostly very careful, although they did slip up with not protecting a laminate floor, which got scratched as a result - fortunately for us in the house we were leaving!
The people leaving our new house were late out by an hour but the removers were very patient.
Overall it went very well, much cheaper than Pickford's but a fully professional outfit.
"
 
 
Team:
Frank, Rob, Frank Junior and Callum (not sure re the last one)
 
 
   Business Reply:

Thank you for taking the time to submit this review. We appreciate the feedback as it helps us monitor and improve our services.

Firstly I would like to apologise for the confusion regarding the booking with the office staff and I am happy to hear this was resolved quickly for you. Secondly I am sorry to hear that there was damage to the laminate flooring in your old property. This is something we always try our best to avoid. We will discuss this with our removals staff to see how it happened with the aim of preventing this in future.

I would like to thank you again for taking the time to get back to us with your feedback and I am pleased to hear you were happy with your removal overall.

Best wishes,

Ryan Jacks
Roy Jacks Removals
 


Review 28 Mar 2018
Recommended by customer in WA4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
53.3739, -2.5387
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Dear Sirs
The whole process from beginning to end was perfect and very efficient and effective.
Alex and Nathan were most courteous, pleasant and extremely professional.
Regards
Ray Howard"
 
 
Team:
Alex/Nathan. Plus one other who has worked with you for 16 years forgotten his name apologies
 
 
 


Review 23 Mar 2018
Recommended by customer in Pl13
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
50.3329, -4.5222
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A difficult move from Frodsham in the North West to Cornwall in the South West.

"This is the second occasion I have used Roy Jacks. All staff are excellent from Dominic who prepared the quote. The ladies in the office are great to deal with very calm and on the ball. All the men who do the actual removal are excellent nothing is too much trouble. The move into a cottage in a narrow street in Cornwall was to be difficult but they took the challenge in their stride. I would never use anybody else but Roy Jacks. Great service all roun
Andrew Perry"
 
 
Team:
Damien, Carol & Sue in the office
 
 
 


Review 23 Mar 2018
Recommended by customer in L34

 I'm: Male 
 My level of experience of similar services: Experienced 
53.4233, -2.8331
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From a house into a rented home awaiting move

"I can honestly say Roy Jacks is the best removal company I have used and I have moved a lot over the years.



They took really good care of our furniture covering the sofas with a padded protection as well as protecting all the glass and delicate items.



We moved from our house to a rented accommodation with the idea of moving to a new house soon as a cash buyer and we will defiantly be using then again.



All the staff was patient, curious and extremely professional. They treated our belongings as if it was their own.



We have a very long gravel drive that made the job harder but nothing was a problem, they moved my heavy piano and our very heavy Hot tub without any problem at a price that was £200 cheaper than the company we was going to use before I called Roy Jacks.



All the staffs were great from Damien who did the initial survey and priced the move to the removal staff, office and booking staff especially Mo.



I apologise that I have forgotten the names of the 4 lads that move us, again great lads good mannered, respectful and very hard working.


I am a business consultant and I teach Customer Care training as part of my corporate courses and I will be using Roy Jacks as a shining example of how companies and staff should treat their clients."
 
 
 
 


Review 23 Mar 2018
Recommended by customer in WA7
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
53.3396, -2.6629
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We used Roy Jacks for a complete house move from a 3 bed detached property. The 2 gents were very co ordinated and were very careful when moving delicate or fragile items. They also took apart a large wardrobe as it would not fit through the door and done this with no quarms. Once arriving at the new house the driver backed the massive wagon through the small drive way gates which was pretty impressive, they then unloaded every item into the correct rooms so the work we had to do afterwards was very minimal. Thanks again excellent service would highly recommend.
 
Cost: £495
 

"We used Roy Jacks for a complete house move from a 3 bed detached property. The 2 gents were very co ordinated and were very careful when moving delicate or fragile items. They also took apart a large wardrobe as it would not fit through the door and done this with no quarms. Once arriving at the new house the driver backed the massive wagon through the small drive way gates which was pretty impressive, they then unloaded every item into the correct rooms so the work we had to do afterwards was very minimal. Thanks again excellent service would highly recommend."
 
 
 
 


Review 13 Mar 2018
Recommended by customer in CH5
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
53.2151, -2.9975
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
1 bedroom flat, ground floor but a good 100 metres to the carpark where the truck was parked going to a dorma bungalow with a small drive opening.
 
Cost: £550
 

"I am Widnes born and bread so I remember seeing these vans all over the town was I was growing up. When I bought my house I decided to give Roy Jacks a call but I wasn't expecting them to come out to Chester where I live these days. I tried a couple of local removal company's too but RJ came in the cheapest and all the staff I dealt with were really nice, which goes a long way.

The bloke came out to give me a quote (Damian) couldn't have been nicer. I knew a 1 bedroom flat would not be the biggest job they would take on but I felt treated as a valued customer. Before he left I knew they would be getting the job.

The two lads that did the work couldn't have been better. Turned up on time and did all the lifting and shifting quickly and efficiently. Excellent piece of driving at the new place as the truck was backed into the drive which was quite narrow and definitely not built for a truck.

The two lads placed the boxes, mattresses, dining table, TV etc in the correct rooms so that definitely helped us out.

You need a professional for this type of job and that's what we got."
 
 
Team:
The two lads that turned up but I didn't catch their names.
 
 
 


Review 8 Mar 2018
Recommended by customer in L18
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
53.3746, -2.8969
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Furniture put in storage. Nothing of significant interest moved.

"Information given at initial meeting, through quote stage was succinct.
Delivery of packing materials was thorough and speedy.
Helpfulness and friendliness of both removal men was exceptional.
"
 
 
Team:
I think their names were Dave and Ray.
 
 
 


Review 7 Mar 2018
Recommended by customer in PR8
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
53.6403, -2.9835
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Large 5 bedroom detached property with attic and lots of outdoor items stored in garage. It was a challenging move for them, as the road is quite busy with parked cars due to an NHS building directly opposite to the driveway. They were courteous and professional at all times.
 
Cost: £800
 

"From initially liaising with Mo and then Carol in the Office, who have a very caring and calming approach in a stressful situation, to the lads who came on the 2 days of the move itself, everything was handled with speed, efficiency and professionalism. We as a family, have used Roy Jacks for several house moves now and would always 100% recommend the whole team to anyone. The prices are extremely reasonable for the amount of work which is done. They give you peace of mind that nothing is too much trouble, they work exceptionally hard in taking care of your possessions and retain a great sense of humour throughout. Each staff member that I came into contact with is a credit to the company and its reputation. Thank you for ensuring a smooth transition and that we were as settled as we could be before you left, once unloaded."
 
 
Team:
Frank, Ray, Alex and the rest of the crew over the 2 days
 
 
 


Review 6 Mar 2018
Recommended by customer in WA6
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
53.2692, -2.7102
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"You hear many things about removal firms.
I cannot imagine any body finding things wrong with Roy Jacks
We had a problem with Solicitors delaying and at the last moment we were told to stay put
but Roy Jacks came to the rescue and stored all our goods for days until the Solicitors did their job.
All the teams at Roy Jacks are very helpful and looked after all our goods like they were their own
Full marks to Roy Jacks.
With best wishes"
 
 
Team:
Frank
 
 
 


Review 4 Mar 2018
Recommended by customer in L18
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
53.3710, -2.8981
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from our home of 36 years
 
Cost: £800
 

"Made the experience manageable. Don't think we could have done it ourselves. Very efficient."
 
 
 
 


Review 9 Feb 2018
Recommended by customer in WA5
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
53.3850, -2.6544
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Load move from house to bungalow with restricted entry and large sofa. Removers very professional and pleasant

"We were given the date we wanted and the cost was very reasonable. Removers arrived promptly and were very pleasant and helpful"
 
 
 
 


Review 9 Feb 2018
Recommended by customer in WA4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
53.3574, -2.5692
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
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Customer Review
 
The move was complicated by the fact that we had to move out of our home with only two day''s notice into temporary accommodation where we stayed for eleven days before moving again into our new home.
 
Cost: £1700
 

"Roy Jacks accommodated all our wishes which included splitting the contents of our home between the temporary accommodation and the permanent home at no extra cost. The removal men could not have been more obliging and hard working.

The move from the temporary accommodation to the new home was completed efficiently and quickly.

Roy jacks helped make a very stressful situation as easy as possible. All dealings were carried out in a highly professional manner with the minimum of fuss. The removal teams could not have been more friendly and cooperative. We would have no hesitation in recommending Roy Jacks to anyone intending to move."
 
 
 
 

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