Henry Harvey Roofing Ltd

3 St Helen's Crescent
Minishant
South Ayrshire
KA19 8DP

55.3884, -4.6528

Roofers

Listed under:  Roofers / Roofing
99% recommended   Rating 9.7/10
101 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 101 reviews since 2016
 
 
 
Quality 9.7/10 Quality Rating 9.7
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value 9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very pleased with service. Workmen were well mannered and kept me informed to what they were doing and how long it would take. I was shown completed work on mobile phone pictures. They cleared away...."   more
 
" Another job well done by Henry Harvey. Workman were helpful and diligent."   more
 
" Excellent job."   more
 
" Excellent Service. After my call to Mr Harvey the workman arrived early in the morning. As this was an emergency I did not ask for a quote but was very happy with the pricing. The overall experienc...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 99%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 89%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 84%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 82%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Absolutely 2
agreed 2
appear 2
approach 3
arrived 3
boys 2
business 2
class 3
clean 3
Delighted 4
efficiently 3
Excellent 18
experience 3
finish 5
finished 4
Friendly 12
good 12
great 4
happy 10
hard 3
Harvey 12
helpful 8
Henry 20
Henrys 3
highly 6
initial 4
mess 3
needed 5
phone 4
pleasant 3
pleased 4
pleasure 3
polite 5
problems 3
professional 14
quality 7
quick 3
quickly 4
quote 3
recommend 17
recommended 8
Roofing 7
service 15
standard 6
team 12
tell 3
tidy 8
workers 5
workmanship 3
Workmen 4
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 10 Jan 2018
Recommended by customer in KA17
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
55.6082, -4.2898
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Erected a full scaffold up to chimney stack.
Cut a chase into brickwork and fitted a new 6" coded 4 lead cover flashing.
Sealed round top of chimneys with a waterproof render.
Replaced broken slates.
 

"Very pleased with service.
Workmen were well mannered and kept me informed to what they were doing and how long it would take.
I was shown completed work on mobile phone pictures.
They cleared away debris and left everything tidy."
 
 
 
 
 
 


Review 5 Jan 2018
Recommended by customer in KA6
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
55.4266, -4.6205
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Roof ridge repair and gutter repair.
 

"Excellent job."
 
 
 
 
 
 


Review 5 Jan 2018
Recommended by customer in KA7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
55.4554, -4.6310
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair and re-render front wall.
 

"Another job well done by Henry Harvey.
Workman were helpful and diligent."
 
 
 
 
 
 


Review 5 Jan 2018
Recommended by customer in KA1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
55.6019, -4.5041
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Excellent Service.
After my call to Mr Harvey the workman arrived early in the morning.
As this was an emergency I did not ask for a quote but was very happy with the pricing.
The overall experience was excellent would highly recommend this company."
 
 
 
 
 
 


Review 2 Jan 2018
Recommended by customer in KA10
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
55.5653, -4.6532
 
 
Satisfaction Ratings
 
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fixing two leaks on different parts of roof. Fitting new pieces of guttering.
 

"Seemed very good and did not appear to rush. They took proper care to do job."
 
 
 
 
 
 


Review 2 Jan 2018
Recommended by customer in KA7
55.4353, -4.6519
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of gutters additional work on gable end. Recovering a small flat roof.
 

"Excellent, friendly, professional service.
The team arrived correctly dressed for the job and with all the equipment needed.
Professional, friendly and quality workmanship. Highly recommended."
 
 
 
 
 
 


Review 2 Jan 2018
Recommended by customer in KA7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
55.4445, -4.6064
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 new roofs - one tiled on whole house, one flat roof on extension.
 

"Henry and his team were superb from start to finish. The quality of the finished products are excellent. Have already recommended the company. "
 
 
 
 
 
 


Review 21 Dec 2017
Recommended by customer in KA9
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
55.4861, -4.6186
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Install a vent for an extractor fan.
 

"I have had a lot of work done by Henry Harvey as have my friends. I have found the work has always been completed to a high standard. One of the most important things you would never know they had been there. There is never a mess left behind. The firm may be expensive but worth it."
 
 
 
 
 
 


Review 11 Dec 2017
Recommended by customer in KA3
55.6800, -4.5253
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 8 Dec 2017
No Recommendation by customer in KA6
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
55.475152, -4.522243
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace slates and repair guttering.
 
 
 
 
 

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