Nith Valley Cleaning Services Ltd

Where reputations count.

3 Darrant Wynd
Dumfries
Dumfries & Galloway
DG2 9BN

Cleaners - Cleaning Services

www.nithvalleycleaning.co.uk

Email This Business

Tel 01387 259260
Mobile 07847 391973

Listed under: Carpet Cleaners / Carpet Cleaning, Cleaners / Home Cleaning Services - Domestic

100% recommended Rating 9.9/100
67 reviews since 2018

Satisfaction Ratings

Overall Rating	9.9 /10
Based on 67 reviews since 2018

Quality	9.9/10
The quality of the work was as expected and agreed

Tidy	9.9/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	9.7/10
The price represents value for money

Recent Reviews

" The service provided from my initial enquiry to the job itself has been excellent. The team are professional and have done a wonderful job. The property is immaculate and ready to be let. We will use ...." more

" Absolutely fantastic...highly recommend this company. I have had severe mental health problems and as such my house suffered... but staff have been very accommodating and considerate. The work done ha...." more

" I messaged the owner of the company about arranging for help to clean, dust & polish through the quite spacious house - not necessarily a �deep clean�. He soon messaged suggesting a date and suggested...." more

" Due to a fall in my mental health the state of my home had declined, Tony and his lovely Ladies didn't judge me and calmed my nerves; explaining all that they were going to do and cracked on. They ev...." more

About Us
Information provided by the business
Legal Name: Nith Valley Cleaning Services Ltd.

Nith Valley Cleaning offer a wide range of domestic cleaning solutions across Dumfries and Galloway We specialise in the following:
One-off cleans
Regular weekly / fortnightly domestic cleaning work
End of tenancy cleaning

We offer
Reliable, honest, and hardworking cleaners
Cleaner Holiday / Sickness cover
A full insurance cover
A non-obligational quote

Review 19 Jul 2023 Recommended by customer in DG11 My Age: 40 - 49 I'm: Female My level of experience of similar services: Average I haven't used this business before business Nith Valley Cleaning Services Ltd https://www.referenceline.com/cleaners_cleaning_services-in-dumfries-nithvalleycleaningservicesltd-80422

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Nith Valley Cleaning Services undertook a deep clean of a farmhouse we are going to be letting out. The house had been empty for 3 years and needed a thorough clean.

Cost: £400

"The service provided from my initial enquiry to the job itself has been excellent. The team are professional and have done a wonderful job. The property is immaculate and ready to be let. We will use them again.
I asked for a quote which was provided promptly. Tony managed to squeeze the job in early and it was carried out on time, to spec and to a very high standard.
Everything was done as agreed and we can�t recommend them highly enough."

Team:
Tony and team (sorry I can�t remember the ladies names)

REPORT THIS REVIEW

Review 23 Jun 2023 Recommended by customer in DG1 My Age: 50 - 59 I'm: Female My level of experience of similar services: Beginner I haven't used this business before business Nith Valley Cleaning Services Ltd https://www.referenceline.com/cleaners_cleaning_services-in-dumfries-nithvalleycleaningservicesltd-80422

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Deep clean of entire house

"Absolutely fantastic...highly recommend this company. I have had severe mental health problems and as such my house suffered... but staff have been very accommodating and considerate. The work done has been of a very high standard and they helped and worked around any personal issues I had...very professional. Anybody who has mental health issues or just nervous of strangers but needs help with their house I thoroughly recommend you use this company as not only will they work with you and around any issues you may have they do an excellent job."

Team:
Can't thank Clare enough she put me at ease straight away..worked with my issues.and at my pace . I can't thank her enough for giving me peace of mind and my house back in excellent condition

REPORT THIS REVIEW

Review 15 Jun 2023 Recommended by customer in DG3 My Age: 70 + I'm: Female My level of experience of similar services: Beginner I have known this business: 1 - 5 years business Nith Valley Cleaning Services Ltd https://www.referenceline.com/cleaners_cleaning_services-in-dumfries-nithvalleycleaningservicesltd-80422

Satisfaction Ratings


Quality	9/10
The quality of the work was as expected and agreed

Tidy	9/10
There was little disruption and the site was left clear and tidy

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

General clean & polish through house, including cleaning quite a lot of brass etc. items - 2 ladies.

"I messaged the owner of the company about arranging for help to clean, dust & polish through the quite spacious house - not necessarily a �deep clean�. He soon messaged suggesting a date and suggested 2 ladies.

As arranged 2 very nice ladies arrived and after showing them through the house they proceeded to work - quietly and efficiently. There was a brief break at lunchtime and then they let me know when all was done.

It was good to walk through the house afterwards and to see the good job done. We were invoiced as arranged the next morning.

"

Team:
Debbie and Mandy

REPORT THIS REVIEW

Review 22 Dec 2022 Recommended by customer in DG12 My Age: 30 - 39 I'm: Female My level of experience of similar services: Beginner I haven't used this business before business Nith Valley Cleaning Services Ltd https://www.referenceline.com/cleaners_cleaning_services-in-dumfries-nithvalleycleaningservicesltd-80422

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Customer Review

Clear out of all rubbish that had built up while I was unwell.

"Due to a fall in my mental health the state of my home had declined, Tony and his lovely Ladies didn't judge me and calmed my nerves; explaining all that they were going to do and cracked on. They even cleaned the inside of my windows and sills which was more then was asked of them. They were polite and chatty and just wonderful people all round.
They worked on my home over Two days and i'm super happy with how it is now. I'm forever thankfully to them, for understanding and not judging me in my time of need. I wish i could thank you all but i'm terrible with names."

Team:
Tony, 3 Ladies

REPORT THIS REVIEW

Review 1 Nov 2022 Recommended by customer in Ss1 I'm: Male business Nith Valley Cleaning Services Ltd https://www.referenceline.com/cleaners_cleaning_services-in-dumfries-nithvalleycleaningservicesltd-80422

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

A one off clean booked at the last minute for an empty property, requiring the cleaner to have to go to the estate agent to pick up keys.

Cost: £62

"Tony and the team particularly Gemma are fabulous. At very short notice they completed a one off clean which was complicated by the fact I wasn�t around and so they needed to pick up keys from the estate agent. Tony was kind and professional and Gemma completed the work to a high standard and in very tight timescales. Would definitely recommend."

Team:
Gemma and Tony

REPORT THIS REVIEW

Review 24 Jun 2022 Recommended by customer in EH5 My Age: 60 - 69 I'm: Female My level of experience of similar services: Above Average I haven't used this business before business Nith Valley Cleaning Services Ltd https://www.referenceline.com/cleaners_cleaning_services-in-dumfries-nithvalleycleaningservicesltd-80422

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Customer Review

Nith Valley Cleaning Services Ltd carried out a final clean of our property before the entry date of the new owners.

"Initially I spoke on phone with Tony to discuss to job and get a quote and we arranged to meet at the property. The quote was provided timeously and Tony turned up for our meeting on time. The work was carried out on the agreed date and to my complete satisfaction. I have no hesitation in recommending this company based on my experience."

Team:
Not known

REPORT THIS REVIEW

Review 20 Jan 2022 Recommended by customer in DG2 I'm: Male business Nith Valley Cleaning Services Ltd https://www.referenceline.com/cleaners_cleaning_services-in-dumfries-nithvalleycleaningservicesltd-80422

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Customer Review

Complete clean of interior of house.

"This was carried out efficiently smartly over the time originally suggested. Lovely to look out of my clean and sparkling windows.

Delighted with this first visit and already arranging a further date for springtime. So lucky to have chosen Nith Valley Cleaners and would be delighted to recommend to others."

Team:
Tony and staff

REPORT THIS REVIEW

Review 11 Nov 2021 Recommended by customer in Eh54 My Age: 60 - 69 I'm: Female My level of experience of similar services: Beginner I haven't used this business before business Nith Valley Cleaning Services Ltd https://www.referenceline.com/cleaners_cleaning_services-in-dumfries-nithvalleycleaningservicesltd-80422

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Clean of whole house in preparation for selling.

Cost: £170

"Excellent service. Prompt response to my initial enquiry, followed up by visit to property and estimate provided the same evening.
All work carried out as agreed and to very high standard. Tony was very responsive to my questions and flexible in his approach to carrying out the work which was helpful as I don�t live locally.
Overall I was very pleased with such a good service and would definitely recommend."

Team:
Tony and Lynn

REPORT THIS REVIEW

Review 9 Sep 2021 Recommended by customer in DG2 I'm: Male My level of experience of similar services: Experienced I have known this business: 1 - 5 years business Nith Valley Cleaning Services Ltd https://www.referenceline.com/cleaners_cleaning_services-in-dumfries-nithvalleycleaningservicesltd-80422

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

The job was to clean a small theatre with a conical roof space which was in need of some serious spider removal. Access was difficult owing to the height of the roof however this proved no barrier to Nith Valley Cleaning.

"This is our first involvement with Nith Valley Cleaning however it certainly will not be our last! The quality of the work was superb, as noted above this was a challenging job because of the access and height issues however the quality of the finished work was absolutely superb. From start to finish the service was excellent from getting a quote to getting the work done within the desired period of time in order to fit with other contractors we could not have asked for a better service. Tony and his team did a wonderful job and we will certainly be using them again in the future."

Team:
Tony and Linda

REPORT THIS REVIEW

Review 1 Sep 2021 Recommended by customer in DG7 My Age: 70 + I'm: Female My level of experience of similar services: Above Average I have known this business: Under 1 year business Nith Valley Cleaning Services Ltd https://www.referenceline.com/cleaners_cleaning_services-in-dumfries-nithvalleycleaningservicesltd-80422

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

�Spring Clean� of house.

Cost: £304

"Wanted a �Spring Clean� prior to putting house and annexe up for sale.

Exceptionally pleased with result.

Will use again in a couple of weeks and also for handover cleaning.

So professional, no exceptional noise, very sensitive to our needs and those of cats and dog.

Highly recommend."

Team:
Nith Valley Cleaning Services Ltd

REPORT THIS REVIEW

Review 9 Aug 2021 Recommended by customer in Dh5 My Age: 50 - 59 I'm: Female My level of experience of similar services: Average I have known this business: Under 1 year business Nith Valley Cleaning Services Ltd https://www.referenceline.com/cleaners_cleaning_services-in-dumfries-nithvalleycleaningservicesltd-80422

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Deep clean the whole house Fortnightly cleaning from then on

"I would like to highly recommend this company. They do an
Amazing job. They are extremely professional and a pleasure
To deal with.
They have deep cleaned my mums house and will be attending
Regularly from now on."

Team:
Tony

REPORT THIS REVIEW

Review 22 Jul 2021 Recommended by customer in DG2 My Age: 30 - 39 I'm: Female My level of experience of similar services: Beginner I haven't used this business before business Nith Valley Cleaning Services Ltd https://www.referenceline.com/cleaners_cleaning_services-in-dumfries-nithvalleycleaningservicesltd-80422

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Full house top to bottom clean, premises were not in fit living conditions.

Cost: £294

"A full house clear out/clean was undertaken at an exceptional level.
Brilliant communication from start to finish.
Could not have asked for anything more."

Team:
Tony Read

REPORT THIS REVIEW

Review 8 Jul 2021 Recommended by customer in DG11 My Age: 60 - 69 I'm: Female My level of experience of similar services: Beginner I haven't used this business before business Nith Valley Cleaning Services Ltd https://www.referenceline.com/cleaners_cleaning_services-in-dumfries-nithvalleycleaningservicesltd-80422

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Full deep clean to 3 bedroom house which had not been lived in for a number of years. The house was fully furnished.

Cost: £269

"The company owner was excellent to deal with. He was informative, helpful, explained everything in detail that was asked and delivered what was requested at an excellent standard and price. He kept me informed throughout and was very professional and pleasant, nothing being too much trouble. I�m very happy with the outcome."

REPORT THIS REVIEW

Review 6 Jul 2021 Recommended by customer in DG1 I'm: Male business Nith Valley Cleaning Services Ltd https://www.referenceline.com/cleaners_cleaning_services-in-dumfries-nithvalleycleaningservicesltd-80422

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Deep clean of domestic property.

"Very happy with the service provided -Mary and Ivy did an exceptional job."

Team:
Mary and Ivy.

REPORT THIS REVIEW

Review 26 May 2021 Recommended by customer in DG5 My Age: 60 - 69 I'm: Female My level of experience of similar services: Experienced I have known this business: Under 1 year business Nith Valley Cleaning Services Ltd https://www.referenceline.com/cleaners_cleaning_services-in-dumfries-nithvalleycleaningservicesltd-80422

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Deep clean of holiday house - 4 beds; 3 bathrooms; 4 reception rooms.

Cost: £250

"A very competent company. All communication was efficient. The girls that cleaned the house were fantastic - worked so hard and made such an impact. I would definitely engage this company again. Thank you."

Team:
Mary and Ivy

REPORT THIS REVIEW

Review 16 May 2021 Recommended by customer in DG7 My Age: 50 - 59 I'm: Female My level of experience of similar services: Beginner I haven't used this business before business Nith Valley Cleaning Services Ltd https://www.referenceline.com/cleaners_cleaning_services-in-dumfries-nithvalleycleaningservicesltd-80422

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

One Off Cleaning Service

Cost: £154

"Tony was extremely quick to respond to my e mail regarding a quote. He arranged a day to come visit the flat , and e mailed me promptly with a quote. A date was arranged for the cleaning to be done. I Was extremely satisfied with the work carried out and I would definitely recommend and use Nith Valley Cleaning Service again in the future.
A very professional service. Thank you to Tony and his team.

"

Team:
Tony

REPORT THIS REVIEW

Review 4 Apr 2021 Recommended by customer in DG35 My Age: 60 - 69 I'm: Female My level of experience of similar services: Experienced I have known this business: 1 - 5 years business Nith Valley Cleaning Services Ltd https://www.referenceline.com/cleaners_cleaning_services-in-dumfries-nithvalleycleaningservicesltd-80422

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Thorough clean of refurbished bungalow after tradespeople had finished.

"Very pleasant efficient team"

Team:
sorry can't remember all the names

REPORT THIS REVIEW

Review 19 Nov 2020 Recommended by customer in EN6 My Age: 50 - 59 I'm: Male My level of experience of similar services: Experienced I have known this business: 1 - 5 years business Nith Valley Cleaning Services Ltd https://www.referenceline.com/cleaners_cleaning_services-in-dumfries-nithvalleycleaningservicesltd-80422

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	9/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

To complete a full clean of the home in preparation for occupancy by residents and staff � in line with the findings and discussions made during a visit completed on the 14th Oct 2020 - Supply of all cleaning products and equipment

Cost: £595

"Tony and his team did a great job and at all times were professional and courteous"

Team:
Tony & Karen

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Review 18 Nov 2020 Recommended by customer in DG1 My Age: 50 - 59 I'm: Female My level of experience of similar services: Beginner I haven't used this business before business Nith Valley Cleaning Services Ltd https://www.referenceline.com/cleaners_cleaning_services-in-dumfries-nithvalleycleaningservicesltd-80422

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

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Customer Review

To refresh a Kitchen by cleaning cabinets and general staining.

Cost: £15

"A very easy ,helpful and friendly and quick service..All sorted for my requirements.Claire came and got on with job in question without any disruption.Friendly and Happy and did a great job. Never stopped during the 5hrs..would defo use again"

Team:
Claire

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Review 15 Aug 2020 Recommended by customer in DG2 My Age: 50 - 59 I'm: Female My level of experience of similar services: Average I haven't used this business before business Nith Valley Cleaning Services Ltd https://www.referenceline.com/cleaners_cleaning_services-in-dumfries-nithvalleycleaningservicesltd-80422

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Customer Review

Full house deep clean. Excellent and thorough job well done.

Cost: £151

"Tony came to visit. He is very friendly and respectful and listened to me and understood exactly what I needed as evidenced by the work completed. It was a big ask!"

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Customer Reviews
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