Pristine Cleaning and Restoration

9 Catherine Street
Dumfries

DG1 1JA

Cleaners - Cleaning Services

Listed under:  Carpet Cleaners / Carpet Cleaning, Cleaners / Cleaning Services - Commercial, Cleaners / Home Cleaning Services - Domestic, Driveway Cleaning, Hazardous Waste Removal, Patio Cleaning, Window Cleaners / Window Cleaning
100% recommended   Rating 9.6/10
25 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
 9.6 /10 Overall Rating 9.6/10
Based on 25 reviews since 2015
 
 
 
Quality 9.6/10 Quality Rating 9.6
The quality of the products or services was as expected and agreed
 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional
 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved
 
 
 
Recent Reviews 
 
" Gave me a start time but not finish (which wasn't a problem) extremely friendly and polite also helpful regarding furniture to be moved. "   more
 
" Once again a quality professional job carried out by a pleasant team. I continue to use this company because they continue to deliver a very good service. "   more
 
" Was very impressed. High standard and my sofas have cleaned up amazingly well. Happy customer. Thank you."   more
 
" Superb, friendly service. Chatty and knowledgeable of service being given. Felt and noted to clean sofas after two years in storage. Highly recommend and will use again in the future."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Charges: 100%
Before starting work, did the firm explain their products, services and charges (incl VAT, where applicable)?
 
Timing: 100%
Before starting work, did the firm explain when the products or services would be provided.?
 
Payment: 86%
Before starting work, did the firm explain how and when to pay?
 
Reliable: 100%
During the work, did the firm keep its promises about costs, timing etc. and agree any changes?
 
Invoice: 82%
On completion, did the firm give you an invoice showing the breakdown of charges (and VAT, where applicable)?
 
Guarantee: 89%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Carpets 2
cleaned 3
efficient 3
Excellent 7
extremely 2
friendly 5
furniture 2
good 4
Great 2
Happy 2
helpful 3
highly 3
like 3
look 3
pleasant 3
polite 2
professional 5
quality 2
quick 2
recommend 2
service 10
sofas 2
Superb 2
Tony 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 11 Oct 2019
Recommended by customer in DG2
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Steam cleaning carpets
 
Cost: £100

"Gave me a start time but not finish (which wasn't a problem) extremely friendly and polite also helpful regarding furniture to be moved. "
 
 
 
 
Team:
Tim Becky
 
 
 

Review 29 Apr 2019
Recommended by customer in DG2
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaning of hall carpet.
 
Cost: £66

"Once again a quality professional job carried out by a pleasant team. I continue to use this company because they continue to deliver a very good service. "
 
 
 
 
Team:
Tony Beth
 
 
 

Review 6 Feb 2019
Recommended by customer in DG1
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaning living room/ entrance hall carpets and two sofas
 
Cost: £160

"Was very impressed. High standard and my sofas have cleaned up amazingly well. Happy customer.
Thank you."
 
 
 
 
Team:
Tony Beth
 
 
 

Review 23 Jul 2018
Recommended by customer in DG12
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of mold and cleaning of three seat sofa and two seat sofa.
 
Cost: £130

"Superb, friendly service. Chatty and knowledgeable of service being given. Felt and noted to clean sofas after two years in storage. Highly recommend and will use again in the future."
 
 
 
 
 
 

Review 15 Feb 2018
Recommended by customer in DG1
 My Age: 50 - 59 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Tile and grout clean and seal.
 

"Fantastic job.
2 x Carpets cleaned."
 
 
 
 
Team:
Tony Hopkins
 
 
 

Review 7 Nov 2017
Recommended by customer in DG1
 My Age: 60 - 69 
 My level of experience of similar services: Experienced 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Cleaned 2 Parker Knoll chairs, 1 recliner, 1 large rug, 1 hallway, 1 large sitting room carpet.
 
Cost: £140

"Very polite tradesman who made a superb job of the items that I requested to be cleaned and stains removed. All items look like new. Great service, efficient would award 5* to Tony and would use again. "
 
 
 
 
Team:
Tony
 
 
 

Review 2 Nov 2017
Recommended by customer in IG1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Power wash monoblock and resand. Power wash pavers all around house.
 
Cost: £450

"Happy with the job done."
 
 
 
 
Team:
Tony Beth
 
 
 

Review 7 Aug 2017
Recommended by customer in DG2
 My Age: 70 + 
 I'm: Male 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very good
 
Cost: £60
 
 
Team:
Tony
 
 
 

Review 13 Jun 2017
Recommended by customer in DG3
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Steam cleaning of carpets.
 
Cost: £135

"Very well done and helpful and considerate. "
 
 
 
 
Team:
Tony
 
 
 

Review 11 Apr 2017
Recommended by customer in DG2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Living room carpet cleaning.
 
Cost: £60

"Excellent and very professional service. Made the carpets that I thought we would have to throw away look like new."
 
 
 
 
Team:
Tony
 
 
 

Review 10 Mar 2017
Recommended by customer in DG1
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Carpet cleaning, living room, hall and 2 beds.
 
Cost: £100

"Tony went the extra mile for me having just been released from hospital, he even changed a strip light and high up bulb for me. A true gent and highly professional. Probably best service I can remember ever having. "
 
 
 
 
Team:
Tony
 
 
 

Review 10 Feb 2017
Recommended by customer in DG10
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaning carpets throughout loft.
 
Cost: £80

"Very good work- very pleasant man. Thorough and helpful with furniture moving too."
 
 
 
 
 
 

Review 2 Feb 2017
Recommended by customer in DG1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaned a large bedroom and en-suite fitted carpet. Last - minute booking before new furniture arrived.
 
Cost: £65

"Excellent!
A great job, minimum fuss due to high-tech equipment, genuine expertise and friendly attitude."
 
 
 
 
Team:
Tony
 
 
 

Review 23 Jan 2017
Recommended by customer in DG1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Carpet cleaning; living room, dining room and upstairs landing.
 
Cost: £75

"Work carried out as scheduled. All elements explained and queries answered. Completed to our satisfaction."
 
 
 
 
Team:
Tony
 
 
 

Review 6 Jan 2017
Recommended by customer in DG2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaning Carpets.
 
Cost: £100

"Roppy with the service. Quick & Professional. Received feed advise."
 
 
 
 
Team:
Tony
 
 
 

Review 23 Dec 2016
Recommended by customer in DG1
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
End of tenancy clean and carpet cleaning.
 

"I can highly recommended this company.
We have been using them for the past 7 years at your move Dumfries."
 
 
 
 
Team:
Tony Jill Shelly
 
 
 

Review 23 Dec 2016
Recommended by customer in DG1
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Complete clean throughout property. Carpets, kitchen, etc.
 
Cost: £1100

"Very professional presented.
Quality of work extremely high.
Would recommend to other parnes."
 
 
 
 
Team:
Tony Shelly
 
 
 

Review 7 Dec 2016
Recommended by customer in DG2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaned living room and hall carpets, 2 couches and six dining room chairs.
 
Cost: £160

"Excellent work and as always a friendly service. "
 
 
 
 
 
 

Review 29 Nov 2016
Recommended by customer in DG2
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaning of the living room hall, stairs and landing carpets.
 
Cost: £75
 
 
Team:
Tony
 
 
 

Review 28 Nov 2016
Recommended by customer in DG7
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Bio Hazard clean of hall.
 
Cost: £450

"Excellent - quick and efficient."
 
 
 
 
 
 
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