NDS - Norwich Drain Services

The Laurels, Green Man Lane Kirstead
Norwich
Norfolk
NR15 1EP

Drain Services

Listed under:  CCTV Drain Surveys, Drain Cleaning & Unblocking
100% recommended   Rating NDS - Norwich Drain Services 9.9/10
41 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 41 reviews since 2012
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" A straightforward and competent job rapidly completed and fairly charged. (An extremely smelly blocked drain)"   more
 
" A very good service and I would be happy to recommend this company to a friend. Fast, professional, friendly and knowledgeable. Cleared blockage and then flushed through and hosed down rest of drains....."   more
 
" NDS conducted the CCTV survey and confirmed the condition of the drains. They also located all the missing or buried inspection chambers and jetted out some silt and sludge in one of the drains. There...."   more
 
" I was really happy with the service from this firm because he came very quickly, fitting me in between other jobs, because he could tell it was urgent. He was very pleasant and helpful, and I think t...."   more
 
About Us


Norwich Drain Services

Carry out CCTV surveys.
Home purchase survey with report.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 92%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 97%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 82%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 97%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 56%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 4
blockage 3
blocked 2
called 2
cheerful 2
clean 4
clear 2
Cleared 4
competitive 2
complicated 2
definitely 2
Drain 2
drains 3
efficient 5
Excellent 8
explained 5
friendly 15
good 5
great 3
guy 2
happening 3
happy 3
helpful 5
Highly 6
hosed 2
informative 2
informed 2
knowledgeable 2
man 2
manner 2
mess 2
NDS 2
Nice 2
Paul 5
pipe 3
pleasant 3
pleased 3
polite 2
prevent 2
problem 6
professional 9
Prompt 5
quick 2
quickly 5
really 4
recommend 10
recommended 5
service 13
thorough 3
tidy 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 3 2 1

Budget:  


Review 23 Jan 2020
Recommended by customer in NR4

 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Drain clearing

"A straightforward and competent job rapidly completed and fairly charged. (An extremely smelly blocked drain)"
 
 
 
 


Review 25 May 2017
Recommended by customer in NR4

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Unblocked external drain connecting to sewer.

"A very good service and I would be happy to recommend this company to a friend. Fast, professional, friendly and knowledgeable. Cleared blockage and then flushed through and hosed down rest of drains. Very fair price for the service provided."
 
 
 
 


Review 27 Oct 2016
Recommended by customer in NR12
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Conduct a CCTV drain survey on a property we are buying.
 
Cost: £160
 

"NDS conducted the CCTV survey and confirmed the condition of the drains. They also located all the missing or buried inspection chambers and jetted out some silt and sludge in one of the drains. There work was quick, professional and reasonably priced. I am very happy with service I received and would not hesitate to use NDS again. Other professionals on site at the time were also impressed by the service provided to us by NDS."
 
 
Team:
Paul Turnell
 
 
 


Review 1 May 2016
Recommended by customer in NR2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Unblocking a couple of outside drains from kitchen sink and from washing machine.
 
Cost: £65
 

"I was really happy with the service from this firm because he came very quickly, fitting me in between other jobs, because he could tell it was urgent. He was very pleasant and helpful, and I think the charge was reasonable, especially in the circumstances."
 
 
 
 


Review 20 Dec 2015
Recommended by customer in NR5
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Unblock outside drain.
 
Cost: £65

"He was very friendly, clean and tidy. He explained where the problem was and provided advice on how to prevent it happening again."
 
 
 
 
 
 


Review 11 Dec 2015
Recommended by customer in NR12
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
CCTV inspection of drain. Repair collar on downpipe.
 
Cost: £65

"Paul was friendly and explained what he was doing. He gave advice as to how to improve drainage and reduce leaking of water from woodwork to bricks."
 
 
 
 
 
 


Review 1 Dec 2015
Recommended by customer in NR2
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Unblock drain.
 
Cost: £65

"Really prompt service, very friendly & professional. Great competitive price and really pleased with job done. Would def recommended to others. Thank you."
 
 
 
 
 
 


Review 1 Jun 2015
Recommended by customer in NR2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fixing leaking bath & sink. Clearing blockage in bathroom waste pipe. Fixing/remedying faulty work done by another tradesman (CRC plumber).
 
Cost: £70

"Very helpful & trustworthy highly skilled and professional friendly, explained in plain English tidy – put everything back to a clean state. Exceeded our expectations & we would definitely recommend & use again. Thank you Paul Turnell!"
 
 
 
 
 
 


Review 1 Jun 2015
Recommended by customer in NR35
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Unblock outside drain.
 
Cost: £65

"Nice chap. Helpful and gave advise on how to avoid re-accurance."
 
 
 
 
 
 


Review 11 May 2015
Recommended by customer in IP20
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Assessing and cleaning a blocked drain.
 

"The man from Norwick Drain service had been recommended by our plumber. He got back to me very quickly when I sent an email and discussed our problem on the telephone before he came. He was very friendly and professional. He kept us informed of the work he was doing while he was here. He was thorough and efficient and sorted the problem for a real reasonable."
 
 
 
 
 
 


Review 6 Mar 2015
Recommended by customer in NR14
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Unblock a drain.
 
Cost: £65

"Excellent. Couldn’t do enough. Efficient and polite. Will recommend him."
 
 
 
 
 
 


Review 23 Feb 2015
Recommended by customer in NR14
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Identifying blockage in drainage system.
 
Cost: £65

"Prompt, efficient and friendly. Gave me confidence in his professionalism - he knew about drains!"
 
 
 
 
 
 


Review 13 Feb 2015
Recommended by customer in NR7
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clear drain blockage and jet through pipes.
 
Cost: £49

"Prompt, professional, friendly, reasonably priced, completed swiftly."
 
 
 
 
 
 


Review 28 Jan 2015
Recommended by customer in NR4
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clearing blocked drains.
 
Cost: £65

"Nice guy. Did what he said he would at the quoted prices a cheerful. Informative way. Highly recommended."
 
 
 
 
 
   Business Reply:

Work was carried out on a Saturday morning, unblocked drain, extracted lost drain rods from run.

Value 7/10 :-(
 


Review 21 Jan 2015
Recommended by customer in NR1
 My Age: 50 - 59 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaned blocked manhole.
 
Cost: £65

"Very good work and informed what was happening."
 
 
 
 
 
 


Review 14 Jan 2015
Recommended by customer in NR13
 My level of experience of similar services: Below Average 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 4 Dec 2014
Recommended by customer in NR5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
CCTV inspection.
 
Cost: £65
 
 
 
 


Review 27 Oct 2014
Recommended by customer in NR14
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Blocked drain causing sink to back up overflow and hood.
 
Cost: £65

"Really pleased with Paul’s service today, very friendly, very helpful and considering we had a bit of a Hood & I am 37 weeks pregnant he was round that lunchtime. Very quick to identity problem & resolved speedily, we couldn’t be happier, would recommend & use again though hopefully we wanted to brilliant price too very competitive."
 
 
 
 
 
 


Review 22 Sep 2014
Recommended by customer in NR5
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Blocked sewer pipe.
 
Cost: £65
 
 
 
 


Review 10 Sep 2014
Recommended by customer in NR13
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To try and unblock the pipe loading to the soak away.
 
Cost: £65

"The guy turn up on time was friendly and explained and showed me what he was doing and what the problem was. He cleared the pipe and gave some ideas on how to stop it happening again. Very pleased with the service."
 
 
 
 
 
 

Back to top

» 3 2 1