Hoppers Estate Agency Ltd - Sales

8 Main Street
Prestwick
Ayrshire
KA9 1NX

Estate Agents

Listed under:  Estate Agents
99% recommended   Rating Hoppers Estate Agency Ltd - Sales 9.6/10
440 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 440 reviews since 2009
 
 
 
Professional 9.6/10 Professional Rating 9.6
The firm acted professionally at all times

 
Knowledgeable 9.7/10 Knowledgeable Rating 9.7
The firm showed a good knowledge of local market conditions

 
Friendly 9.7/10 Friendly Rating 9.7
The staff are friendly and give clear and helpful information

 
Helpful 9.4/10 Helpful Rating 9.4
The firm helped in the negotiations between buyer and seller

 
 
 
Recent Reviews 
 
" Very happy with service from Hoppers, sold my partners flat and then went on to sell mine. Lovely & attentive staff where nothing is a problem to them."   more
 
" Very helpful staff and explained the process every step of the way and always available to help when needed. Made a bad experience easier to deal with as was selling house due to necessity rather than...."   more
 
" Excellent Service"   more
 
" All the staff were great from start to finish and due to being a family run company you get the extra personal touch that you donít get from the larger companies. Canít thank them enough"   more
 
About Us


Hoppers have the shortest selling times consistently.Regular Free advertising. No ongoing marketing fees. Highest Ratings and most recommendations within a 20 mile radius of Ayrshire.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Sellers: Ombudsman: 90%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 99%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 79%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 99%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 99%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 91%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 88%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 67%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 83%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 99%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 98%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 19
approachable 10
bought 9
business 9
buyer 15
buyers 14
buying 18
card 12
class 15
Communication 11
contact 16
courteous 10
definitely 11
delighted 18
easy 11
efficient 26
Estate 53
Excellent 73
experience 23
explained 11
extremely 16
feedback 16
finish 20
flat 15
friendly 105
good 49
great 25
happy 21
helpful 137
highly 28
Hopper 24
Hoppers 137
informed 33
knowledgeable 24
local 28
market 38
process 27
professional 76
property 86
Purchase 19
recommend 52
sale 46
sell 27
selling 49
service 123
sold 37
team 24
touch 18
viewing 28
viewings 25
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 22 Feb 2020
Recommended by customer in KA7
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom upstairs flat in central Ayr
 
Cost: £73000
 

"Very happy with service from Hoppers, sold my partners flat and then went on to sell mine. Lovely & attentive staff where nothing is a problem to them."
 
 
Team:
Mari
 
 
 


Review 15 Jan 2020
Recommended by customer in KA9
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bedroom semi-detached house in quiet cul de sac.
 
Cost: £183000
 

"Very helpful staff and explained the process every step of the way and always available to help when needed. Made a bad experience easier to deal with as was selling house due to necessity rather than wanting to."
 
 
Team:
Graeme and Mari and couple of others donít remember their names.
 
 
   Business Reply:

Glad that we could help Tracey. Very annoying circumstances. Thanks for the reference. Grahame & girls at Hoppers, Mari, Rachael, Carole & Ann
 


Review 22 Dec 2019
Recommended by customer in KA8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed bungalow
 
Cost: £115000
 

"Excellent Service"
 
 
Team:
Marie,Carol Rachael and Graeme
 
 
   Business Reply:

Enjoy your new home Jane & Hugh and thank you for allowing Hoppers to help at both ends of your property journey.
 


Review 5 Dec 2019
Recommended by customer in KA7
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 6/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed bungalow
 
Cost: £300000
 

"All the staff were great from start to finish and due to being a family run company you get the extra personal touch that you donít get from the larger companies.
Canít thank them enough"
 
 
Team:
All Staff
 
 
   Business Reply:

Thanks for the reference Rodney, we cannot help with the legal issues. but your stunning house sold at a great price. Grahame & girls at Hoppers
 


Review 3 Dec 2019
Recommended by customer in KA9
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached property in the Prestwick area.
 
Cost: £185000
 

"We found Hoppers & Co extremely professional from start to finish, staff were very friendly and kept us up to date at every stage. They have extensive knowledge of the local area and we would highly recommend them."
 
 
Team:
Graham, Carol and Marie
 
 
   Business Reply:

Thank you, Paula, for the lovely reference. I hope we can help again with your other investment properties. Grahame & girls at Hoppers
 


Review 28 Nov 2019
Recommended by customer in KA8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Sold Flat and bought Bungalow in Ayr
 
Cost: £115000
 

"The whole experience was very simple can't thank Hoppers enought for the excellent service."
 
 
Team:
Marie,Carol Rachael and Graeme
 
 
   Business Reply:

Thanks for the great reference, it is so much easier for the buyer when we can help with the sale too. Grahame & girls at Hoppers
 


Review 27 Nov 2019
Recommended by customer in KA8
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi-detached two bedroom bungalow with off street parking, front, side and rear gardens. Located 10 minute walk from town, on a main bus route. Close to school and supermarket.
 
Cost: £115000
 

"Staff were very helpful throughout the whole process. Providing a list of local solicitors, and companies to carry out the home report was most beneficial and saved the stress of having to find one myself. Once I chose the solicitor and company I wished to carry out the work they contacted them on my behalf. I was kept updated regularly either by phone or email. Given the choice of carrying out the viewing myself, the estate agent doing so, or jointly was nice. Opting for them to do the viewing freed me to get on with other tasks."
 
 
Team:
Graham, Maire, Karen
 
 
   Business Reply:

So pleased that we could help with your Dad's sale and new purchase. He will enjoy his new home nearer family. Regards Grahame & girls at Hoppers
 


Review 6 Nov 2019
Recommended by customer in KA9

 I'm: Male 

 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 Bedroom house. South Ayrshire Scotland.

"From start to finished it was great help and very pleased with all staff members."
 
 
Team:
Thank you to everybody for your great help.
 
 
   Business Reply:

Thank you for the lovely reference. I'm sure you will be enjoying your new home in England nearer your family. Grahame & girls at Hoppers
 


Review 5 Nov 2019
Recommended by customer in KA9
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bungalow, Prestwick
 
Cost: £180000
 

"Very professional and informative and would have no hesitation in recommending Hoppers to anyone who was wanting to sell their house."
 
 
Team:
Graeme Hopper
 
 
   Business Reply:

It was a pleasure to be able to help you Gillian. A lovely bungalow always sells well. Grahame & girls at Hoppers
 


Review 1 Nov 2019
Recommended by customer in KA8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
One bedroom flat in popular residential area
 
Cost: £62000
 

"Friendly service and good advice at a very reasonable fee. No pressure. Explained step by step procedures and helpful recommendations for competitively priced services from other legal bodies needed in addition to their services."
 
 
Team:
All staff at Hoppers Prestwick were helpful.
 
 
   Business Reply:

Lovely reference Gail, thank you so much. It is nice to be appreciated. Our girls did well for Hoppers. Mari Carol Ann & Rachael.
 


Review 30 Oct 2019
Recommended by customer in KA9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Flat in quiet residential area approximately 1/2 a mile from centre of the town.
 
Cost: £150000
 

"The firm was very professional in all aspects of the selling and buying of the properties. The staff were extremely knowledgeable and helpful.
We would have no hesitation in recommending Hoppers to anyone wishing to sell or buy property in the Prestwick and surrounding areas."
 
 
Team:
Graeme Hopper, Marie, Carol and Rachel.
 
 
   Business Reply:

Thanks Billy, it was great to help you market your lovely flat, which sold very quickly, as it was well presented. Regards Grahame & girls at Hoppers
 


Review 19 Oct 2019
Recommended by customer in KA9
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Mid-terrace Prestwick

"I found Hoppers very willing and helpful, going over and above the call of duty to organise viewings to suit, as I was viewing, then arranging for my daughter to view if I thought it was suitable. We found the perfect home, and had no problems, Hoppers were always able to answer any problems."
 
 
 
   Business Reply:

Thank you Diane, it's nice to be nice. Our girls like to be appreciated. Regards Grahame & Hoppers team.
 


Review 8 Oct 2019
Recommended by customer in KA9
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi bungalow prestwick
 
Cost: £195000
 

"Found hoppers staff very helpful and was kept informed at all times during purchase"
 
 
Team:
Carol
 
 
   Business Reply:

Thank you Angela, welcome to Prestwick. Pop in when passing for a coffee with Carole. Grahame & Hoppers girls
 


Review 4 Oct 2019
Recommended by customer in KA9

 I'm: Male 

 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Flat prestwick
 
Cost: £95000
 

"Very helpful and friendly good knowledge of the area and propertyís would highly recommend"
 
 
Team:
Graham and all the staff
 
 
   Business Reply:

Thank you Lynn for the super reference. I'm sure you will be enjoying your own garden and keeping Adam busy. Grahame & girls at Hoppers
 


Review 30 Sep 2019
Recommended by customer in KA89
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
End terrace house in Ayr
 
Cost: £100250
 

"Very helpful and made the experience of selling house easy and straightforward from the vat art to the completion."
 
 
Team:
Graham Mari, Carol
 
 
   Business Reply:

Thanks for the reference Yvonne, only too pleased to help to sell your lovely home. Grahame & girls at Hoppers
 


Review 29 Aug 2019
Recommended by customer in G14

 I'm: Male 

 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom semi in Ayr ex LA
 
Cost: £97000
 

"The agent was knowledgeable and listened to my views, even if he advised differently. I felt supported in the process rather than pressured to follow a course of action as suggested. For example, I had a provider in mind for the production of the Home Report, I wasnít pressured to take one from the agentís usual contacts.

The only hitch arose when the initial prospective buyer was unable to complete the purchase as they actually had a property to sell before they could buy. They failed to mention this initially and with hindsight, I should have asked that question, or the agent could have asked.

The agent reacted quickly and found another buyer with no property to sell so the delay was only a matter of 4 weeks.

I would have no hesitation in using this agent again and I would recommend them to friends."
 
 
Team:
Grahame , Carole and a third girl whose name I cannot recall
 
 
   Business Reply:

Thank you, Andrea, for your reference. Your house was initially sold at a "closing date" and the winner had said they were cash buyers (they were not). We did sell it again quickly and redeemed ourselves. Regards Grahame & girls at Hoppers
 


Review 26 Aug 2019
Recommended by customer in KA9
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi-Detached 4 Bedrooms, Dining Room, Public Room, Open planned Kitchen and Living area, utility room, bathroom and separate shower room. Garage and car port with well tended front and back gardens.
 
Cost: £350000
 

"Hopperís is a well established business with a professional and friendly service. We found all staff that we dealt with to be more than helpful and the personal service given by Graham Hopper was exceptional.

If ever we were to sell our property in the future we would have no hesitation in using the services of Hoppers Estate Agency."
 
 
Team:
Graham was in the main our point of contact.
 
 
   Business Reply:

Thank you Brian & Jane, your stunning property could have sold 10 times. A closing date guarantees the best price too. Enjoy your new property overlooking Prestwick links.
 


Review 19 Aug 2019
Recommended by customer in KA9
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Retirement apartment golf and sea views Prestwick
 
Cost: £90000
 

"From first contact with Hoppers the service we received was first class being an older couple leaving what was our home for forty years was a bit daunting but the staff completely understood and made the whole process of selling the house and buying the apartment seamless and stress free keeping us informed all along the process I canít thank them enough their kindness they are such a happy team and nothingís a bother
Look after them Graheme Hopper you have a great workforce"
 
 
Team:
Mari, Carol
 
 
   Business Reply:

Thanks, Helen & Jack for the kind words. It's so much easier and stressless when we can help to do both sale & purchase. Enjoy your lovely sunny flat overlooking St Nicholas GC
 


Review 20 Jul 2019
Recommended by customer in Ka9
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A mid terraced 3 bed villa with integrated garage.
 
Cost: £185000
 

"Hoppers were approachable, friendly and professional at all times. They inspired confidence with their knowledge and expertise and made the entire process as stress free as possible. We would highly recommend them .
"
 
 
Team:
Grahame ,Carole, Marie,. Rachel and Anne
 
 
   Business Reply:

Thanks for the lovely reference, Karen. Hope you are enjoying your new home in England, we are missing you. Grahame & girls at Hoppers
 


Review 18 Jul 2019
Recommended by customer in KA9
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Flat. Prestwick
 
Cost: £78000
 

"Great- job done"
 
 
Team:
Mari, Rachel & Carole
 
 
   Business Reply:

Thank you Lynda for your kind words. You gave us a lovely home to market for you. Grahame & girls at Hoppers
 

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