First Glass Windows

Mill Cottage, Costessey Road
Taverham
Norfolk
NR8 6TA

Glaziers

Listed under:  Conservatories, Doors, Double Glazing, Fascias, Bargeboards & Soffits, Windows / Window Fitters
100% recommended   Rating First Glass Windows 9.9/100
163 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 163 reviews since 2011
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" I was recommended to First Glass Windows by a friend. I am so please I decided to use them, after having 3 other companies out who were very forceful, it was lovely to receive a visit from Sarah. Sh...."   more
 
" An extremely professional and friendly service. Good advice with no sales push. Very satisfied with the standard of work and the finished product. We will certainly use this firm again."   more
 
" Very good"   more
 
" Very impressed with all aspects of the service. From Sarah's initial quote to installation by Mark. Friendly and professional, good value. A very happy customer."   more
 
 
About Us


Established in January 2000, we are a family run business covering the whole of East Anglia. We pride ourselves on the quality we offer and our reputation, which is why over 90% of our work comes from customer recommendation. We offer free no obligation (no pressure) quotations, on windows, doors, conservatories, roof line and vertical sliding sash windows
     
Customer Reviews
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Review 4 Nov 2020
Recommended by customer in NR8
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
windows and doors
 
Cost: £7750
 

"I was recommended to First Glass Windows by a friend. I am so please I decided to use them, after having 3 other companies out who were very forceful, it was lovely to receive a visit from Sarah. She explained everything in detail but also kept it simple and didnít try to blind me with rubbish and inflated prices. She also came up with other designs which nobody else thought of.
We did have a slight delay due to COVID but this was expected and was explained to me from the beginning. Sarah always kept me up to date with any delays.
Mark who installed the windows was very polite and efficient, he pays a lot of attention to detail which was very appreciated (being a very fussy customer) and left the house very tidy. I am so pleased with my new windows and doors and canít recommend them enough."
 
 
Team:
Mark & Sarah
 
 
 


Review 10 Oct 2020
Recommended by customer in NR13

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement door and fascia boards
 
Cost: £1860
 

"An extremely professional and friendly service. Good advice with no sales push. Very satisfied with the standard of work and the finished product. We will certainly use this firm again."
 
 
Team:
Sarah and Mark
 
 
 


Review 29 Sep 2020
Recommended by customer in NR13

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
- New patio doors
 
Cost: £1200
 

"Very good"
 
 
Team:
Mark4
 
 
 


Review 23 Sep 2020
Recommended by customer in NR27
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement windows
 
Cost: £2200

"Very impressed with all aspects of the service. From Sarah's initial quote to installation by Mark.

Friendly and professional, good value. A very happy customer."
 
 
 
 
Team:
Mark
 
 
 


Review 21 Sep 2020
Recommended by customer in NR3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Surveyed, supplied and fitted a replacement back door and bathroom window . Also kindly helped with a couple of other minor existing issues
 
Cost: £1000
 

"First Glass windows came as a recommendation
Sarah and Mark were most helpful, trustworthy and efficient and very professional , prices comparable
Would highly recommend"
 
 
Team:
Sarah and Mark
 
 
 


Review 1 Sep 2020
Recommended by customer in NR13
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Double doors
 
Cost: £1390
 
 
Team:
Mark
 
 
 


Review 3 Aug 2020
Recommended by customer in NR8
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Bi-folding doors
 
Cost: £2450

"Really pleased with the work and advice given.

Went above and beyond to help. Great customer service and very friendly."
 
 
 
 
Team:
Mark
 
 
 


Review 29 May 2020
Recommended by customer in NR8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installed x7 windows
 
Cost: £2950
 

"We have used First Glass windows many times. Highly recommended. Excellent service and workmanship"
 
 
Team:
Sarah Mark
 
 
 


Review 7 Apr 2020
Recommended by customer in NR27
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement doors.
 
Cost: £2750
 
 
Team:
Mark
 
 
 


Review 4 Feb 2020
Recommended by customer in NR28
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement windows, door and cladding.
 
Cost: £3485

"My windows and doors look fabulous, great wall and
smiles all wind."
 
 
 
 
Team:
Mark
 
 
 


Review 17 Jan 2020
Recommended by customer in NR27
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement windows.
 
Cost: £1090

"Very pleased with the windows."
 
 
 
 
Team:
Mark
 
 
 


Review 16 Jan 2020
Recommended by customer in NR12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Front door.
 
Cost: £1625

"Excellent quality, I love my door. Emails from me to the office with queries regarding cost were answered, although not always very quickly."
 
 
 
 
Team:
Mark
 
 
 


Review 16 Jan 2020
Recommended by customer in NR11
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement door and sealed units.
 
Cost: £1990

"Mark and John Worked very well even when the turnet wets and cold Both where cheerful and friendly, the kind of people you enjoy coming into your home
Thank you "
 
 
 
 
Team:
Mark
 
 
 


Review 5 Jan 2020
Recommended by customer in NR4
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement windows and doors.
 
Cost: £4960

"An excellent job done on time and on budget by a friendly and helpful team from quotation to completion."
 
 
 
 
Team:
Mark Taylor
 
 
 


Review 9 Dec 2019
Recommended by customer in NR8
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Front door.
 
Cost: £1290

"Had happy great service."
 
 
 
 
 
 


Review 7 Nov 2019
Recommended by customer in NR28
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Front door replacement fascias, soffit and guttering.
 
Cost: £3500
 
 
Team:
Mark
 
 
 


Review 25 Oct 2019
Recommended by customer in NR6
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Windows
 
Cost: £1950

"Fantastic windows and service.
Thanks. "
 
 
 
 
Team:
Mark
 
 
 


Review 21 Oct 2019
Recommended by customer in NR11
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement windows doors and cladding.
 
Cost: £6500

"From the start the company was very helpful, friendly and efficient. I was shown exactly what I was getting and how to use it.

There was no pressure in the selling of the windows and doors to me which made a change as other company's did try. All mess was cleaned up and they were respectful to me and my property. My house now looks lovely and is so warm."
 
 
 
 
Team:
Mark
 
 
 


Review 19 Sep 2019
Recommended by customer in NR1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Conservatory
 
Cost: £17560

"First glass were recommended to us by work colleagues, and we were very satisfied with the quality of the work, how would the team worked and how they kept to the time table they gave us.
We thought Mark and John worked well together, and were always friendly and obliging.
We are very pleased with their work on our new conservatory. "
 
 
 
 
Team:
Mark Jon Sarah
 
 
 


Review 21 Aug 2019
Recommended by customer in NR17
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement windows, doors and fascia's
 
Cost: £6000

"Brilliant from start to finish.
Sarah's quote was very thorough and understood my needs.
Marks fitting was the best I've ever had.
I will be using them in the future for a conservatory too. "
 
 
 
 
Team:
Mark
 
 
 

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