First Glass Windows

Where reputations count.

Mill Cottage, Costessey Road
Taverham
Norfolk
NR8 6TA

Glaziers

www.firstglassnorwich.co.uk

Email This Business

Tel 01603 866 007

Listed under: Conservatories, Doors, Double Glazing, Fascias, Bargeboards & Soffits, Windows / Window Fitters

100% recommended Rating 9.9/100
160 reviews since 2011

Satisfaction Ratings

Overall Rating	9.9 /10
Based on 160 reviews since 2011

Quality	9.9/10
The quality of the work was as expected and agreed

Tidy	9.8/10
There was little disruption and the site was left clear and tidy

Service	9.9/10
The team was friendly, helpful, considerate and professional

Value	9.8/10
The firm\'s charges are reasonable for the work involved

Recent Reviews

" Very impressed with all aspects of the service. From Sarah's initial quote to installation by Mark. Friendly and professional, good value. A very happy customer." more

" First Glass windows came as a recommendation Sarah and Mark were most helpful, trustworthy and efficient and very professional , prices comparable Would highly recommend" more

" Really pleased with the work and advice given. Went above and beyond to help. Great customer service and very friendly." more

" We have used First Glass windows many times. Highly recommended. Excellent service and workmanship" more

About Us
Information provided by the business
Legal Name: Mr Mark Taylor.

Established in January 2000, we are a family run business covering the whole of East Anglia. We pride ourselves on the quality we offer and our reputation, which is why over 90% of our work comes from customer recommendation. We offer free no obligation (no pressure) quotations, on windows, doors, conservatories, roof line and vertical sliding sash windows

Review 23 Sep 2020 Recommended by customer in NR27 My Age: 50 - 59 I'm: Female My level of experience of similar services: Average I haven't used this business before business First Glass Windows https://www.referenceline.com/glaziers-in-taverham-firstglasswindows-24582

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Replacement windows

Cost: £2200

"Very impressed with all aspects of the service. From Sarah's initial quote to installation by Mark.

Friendly and professional, good value. A very happy customer."

Team:
Mark

REPORT THIS REVIEW

Review 21 Sep 2020 Recommended by customer in NR3 My Age: 50 - 59 I'm: Female My level of experience of similar services: Below Average I haven't used this business before business First Glass Windows https://www.referenceline.com/glaziers-in-taverham-firstglasswindows-24582

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Surveyed, supplied and fitted a replacement back door and bathroom window . Also kindly helped with a couple of other minor existing issues

Cost: £1000

"First Glass windows came as a recommendation
Sarah and Mark were most helpful, trustworthy and efficient and very professional , prices comparable
Would highly recommend"

Team:
Sarah and Mark

REPORT THIS REVIEW

Review 1 Sep 2020 Recommended by customer in NR13 business First Glass Windows https://www.referenceline.com/glaziers-in-taverham-firstglasswindows-24582

Satisfaction Ratings


Quality	9/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Double doors

Cost: £1390

Team:
Mark

REPORT THIS REVIEW

Review 3 Aug 2020 Recommended by customer in NR8 My Age: 40 - 49 I'm: Female My level of experience of similar services: Above Average I have known this business: 1 - 5 years business First Glass Windows https://www.referenceline.com/glaziers-in-taverham-firstglasswindows-24582

Satisfaction Ratings


Quality	9/10
The quality of the work was as expected and agreed

Tidy	9/10
There was little disruption and the site was left clear and tidy

Service	9/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Bi-folding doors

Cost: £2450

"Really pleased with the work and advice given.

Went above and beyond to help. Great customer service and very friendly."

Team:
Mark

REPORT THIS REVIEW

Review 29 May 2020 Recommended by customer in NR8 My Age: 50 - 59 I'm: Female My level of experience of similar services: Experienced I have known this business: Over 10 years business First Glass Windows https://www.referenceline.com/glaziers-in-taverham-firstglasswindows-24582

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Installed x7 windows

Cost: £2950

"We have used First Glass windows many times. Highly recommended. Excellent service and workmanship"

Team:
Sarah Mark

REPORT THIS REVIEW

Review 7 Apr 2020 Recommended by customer in NR27 My Age: 70 + I'm: Female My level of experience of similar services: Average I have known this business: 1 - 5 years business First Glass Windows https://www.referenceline.com/glaziers-in-taverham-firstglasswindows-24582

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Replacement doors.

Cost: £2750

Team:
Mark

REPORT THIS REVIEW

Review 4 Feb 2020 Recommended by customer in NR28 My Age: 50 - 59 I'm: Female My level of experience of similar services: Above Average I have known this business: Under 1 year business First Glass Windows https://www.referenceline.com/glaziers-in-taverham-firstglasswindows-24582

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	8/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Replacement windows, door and cladding.

Cost: £3485

"My windows and doors look fabulous, great wall and
smiles all wind."

Team:
Mark

REPORT THIS REVIEW

Review 17 Jan 2020 Recommended by customer in NR27 My Age: 70 + I'm: Female My level of experience of similar services: Average I have known this business: 1 - 5 years business First Glass Windows https://www.referenceline.com/glaziers-in-taverham-firstglasswindows-24582

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Replacement windows.

Cost: £1090

"Very pleased with the windows."

Team:
Mark

REPORT THIS REVIEW

Review 16 Jan 2020 Recommended by customer in NR12 My Age: 50 - 59 I'm: Female My level of experience of similar services: Beginner I haven't used this business before business First Glass Windows https://www.referenceline.com/glaziers-in-taverham-firstglasswindows-24582

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Front door.

Cost: £1625

"Excellent quality, I love my door. Emails from me to the office with queries regarding cost were answered, although not always very quickly."

Team:
Mark

REPORT THIS REVIEW

Review 16 Jan 2020 Recommended by customer in NR11 My Age: 70 + I'm: Male My level of experience of similar services: Above Average I have known this business: 1 - 5 years business First Glass Windows https://www.referenceline.com/glaziers-in-taverham-firstglasswindows-24582

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Replacement door and sealed units.

Cost: £1990

"Mark and John Worked very well even when the turnet wets and cold Both where cheerful and friendly, the kind of people you enjoy coming into your home
Thank you "

Team:
Mark

REPORT THIS REVIEW

Review 5 Jan 2020 Recommended by customer in NR4 business First Glass Windows https://www.referenceline.com/glaziers-in-taverham-firstglasswindows-24582

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Replacement windows and doors.

Cost: £4960

"An excellent job done on time and on budget by a friendly and helpful team from quotation to completion."

Team:
Mark Taylor

REPORT THIS REVIEW

Review 9 Dec 2019 Recommended by customer in NR8 My Age: 60 - 69 My level of experience of similar services: Average I have known this business: 1 - 5 years business First Glass Windows https://www.referenceline.com/glaziers-in-taverham-firstglasswindows-24582

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Customer Review

Front door.

Cost: £1290

"Had happy great service."

REPORT THIS REVIEW

Review 7 Nov 2019 Recommended by customer in NR28 My Age: 50 - 59 I'm: Male My level of experience of similar services: Below Average I have known this business: 1 - 5 years business First Glass Windows https://www.referenceline.com/glaziers-in-taverham-firstglasswindows-24582

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	9/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Front door replacement fascias, soffit and guttering.

Cost: £3500

Team:
Mark

REPORT THIS REVIEW

Review 25 Oct 2019 Recommended by customer in NR6 business First Glass Windows https://www.referenceline.com/glaziers-in-taverham-firstglasswindows-24582

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Windows

Cost: £1950

"Fantastic windows and service.
Thanks. "

Team:
Mark

REPORT THIS REVIEW

Review 21 Oct 2019 Recommended by customer in NR11 My Age: 50 - 59 I'm: Female My level of experience of similar services: Below Average I haven't used this business before business First Glass Windows https://www.referenceline.com/glaziers-in-taverham-firstglasswindows-24582

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Replacement windows doors and cladding.

Cost: £6500

"From the start the company was very helpful, friendly and efficient. I was shown exactly what I was getting and how to use it.

There was no pressure in the selling of the windows and doors to me which made a change as other company's did try. All mess was cleaned up and they were respectful to me and my property. My house now looks lovely and is so warm."

Team:
Mark

REPORT THIS REVIEW

Review 19 Sep 2019 Recommended by customer in NR1 My Age: 60 - 69 I'm: Female My level of experience of similar services: Above Average I have known this business: Under 1 year business First Glass Windows https://www.referenceline.com/glaziers-in-taverham-firstglasswindows-24582

Satisfaction Ratings


Quality	9/10
The quality of the work was as expected and agreed

Tidy	9/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	8/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Conservatory

Cost: £17560

"First glass were recommended to us by work colleagues, and we were very satisfied with the quality of the work, how would the team worked and how they kept to the time table they gave us.
We thought Mark and John worked well together, and were always friendly and obliging.
We are very pleased with their work on our new conservatory. "

Team:
Mark Jon Sarah

REPORT THIS REVIEW

Review 21 Aug 2019 Recommended by customer in NR17 My Age: 50 - 59 I'm: Male My level of experience of similar services: Experienced I haven't used this business before business First Glass Windows https://www.referenceline.com/glaziers-in-taverham-firstglasswindows-24582

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Replacement windows, doors and fascia's

Cost: £6000

"Brilliant from start to finish.
Sarah's quote was very thorough and understood my needs.
Marks fitting was the best I've ever had.
I will be using them in the future for a conservatory too. "

Team:
Mark

REPORT THIS REVIEW

Review 15 Aug 2019 Recommended by customer in NR27 My Age: 40 - 49 I'm: Female My level of experience of similar services: Experienced I have known this business: 5 - 10 years business First Glass Windows https://www.referenceline.com/glaziers-in-taverham-firstglasswindows-24582

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Door and windows.

Cost: £1680

"Great service from both Mark and Sarah. Would recommend and use First Glass again. "

Team:
Mark Taylor

REPORT THIS REVIEW

Review 17 May 2019 Recommended by customer in NR4 My Age: 70 + I'm: Female My level of experience of similar services: Average I haven't used this business before business First Glass Windows https://www.referenceline.com/glaziers-in-taverham-firstglasswindows-24582

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Composite front door and side window

Cost: £1520

"I am very pleased with my lovely new door. Being an older lady on my own it was a relief to deal with a company where there was no pressure what so ever, having used other companies in the past I have been afraid to get prices for further work due to previous high pressure tactics. Sarah came to see me and gave me lots of advise and an honest price with no pressure sales. The installers were a delight and left everything lovely and tidy, and even spent extra time with me making sure I could use the door before they left."

Team:
Mark

REPORT THIS REVIEW

Review 22 Mar 2019 Recommended by customer in NR10 My Age: 60 - 69 I'm: Male My level of experience of similar services: Above Average I have known this business: 1 - 5 years business First Glass Windows https://www.referenceline.com/glaziers-in-taverham-firstglasswindows-24582

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

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Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

New door and bedroom window supplied and fitted.

Cost: £1660

"This is not the first time we have used this this firm having already had a conservatory and on a separate occasion a new front door.
You get a personal service from the husband and wife owners. Sarah deals with the initial consultation/s,design, quotes and all paperwork related matters. Mark is a master builder is all aspects of construction and installation, ably backed up by his right hand man and other tradesmen if required.
The quality of workmanship has always been top class and we have complete and absolute trust in Mark and Sarah.
We cannot recommend this company too highly."

Team:
Mark and Sarah Taylor

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