First Glass Windows

Mill Cottage, Costessey Road
Taverham
Norfolk
NR8 6TA

Glaziers

Listed under:  Conservatories, Doors, Double Glazing, Fascias, Bargeboards & Soffits, Windows / Window Fitters
100% recommended   Rating First Glass Windows 9.8/10
155 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 155 reviews since 2011
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" My windows and doors look fabulous, great wall and smiles all wind."   more
 
" Very pleased with the windows."   more
 
" Excellent quality, I love my door. Emails from me to the office with queries regarding cost were answered, although not always very quickly."   more
 
" Mark and John Worked very well even when the turnet wets and cold Both where cheerful and friendly, the kind of people you enjoy coming into your home Thank you "   more
 
 
About Us


Established in January 2000, we are a family run business covering the whole of East Anglia. We pride ourselves on the quality we offer and our reputation, which is why over 90% of our work comes from customer recommendation. We offer free no obligation (no pressure) quotations, on windows, doors, conservatories, roof line and vertical sliding sash windows
     
Customer Reviews
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Review 7 Apr 2020
Recommended by customer in NR27
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement doors.
 
Cost: £2750
 
 
Team:
Mark
 
 
 


Review 4 Feb 2020
Recommended by customer in NR28
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement windows, door and cladding.
 
Cost: £3485

"My windows and doors look fabulous, great wall and
smiles all wind."
 
 
 
 
Team:
Mark
 
 
 


Review 17 Jan 2020
Recommended by customer in NR27
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement windows.
 
Cost: £1090

"Very pleased with the windows."
 
 
 
 
Team:
Mark
 
 
 


Review 16 Jan 2020
Recommended by customer in NR12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Front door.
 
Cost: £1625

"Excellent quality, I love my door. Emails from me to the office with queries regarding cost were answered, although not always very quickly."
 
 
 
 
Team:
Mark
 
 
 


Review 16 Jan 2020
Recommended by customer in NR11
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement door and sealed units.
 
Cost: £1990

"Mark and John Worked very well even when the turnet wets and cold Both where cheerful and friendly, the kind of people you enjoy coming into your home
Thank you "
 
 
 
 
Team:
Mark
 
 
 


Review 5 Jan 2020
Recommended by customer in NR4
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement windows and doors.
 
Cost: £4960

"An excellent job done on time and on budget by a friendly and helpful team from quotation to completion."
 
 
 
 
Team:
Mark Taylor
 
 
 


Review 9 Dec 2019
Recommended by customer in NR8
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Front door.
 
Cost: £1290

"Had happy great service."
 
 
 
 
 
 


Review 7 Nov 2019
Recommended by customer in NR28
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Front door replacement fascias, soffit and guttering.
 
Cost: £3500
 
 
Team:
Mark
 
 
 


Review 25 Oct 2019
Recommended by customer in NR6
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Windows
 
Cost: £1950

"Fantastic windows and service.
Thanks. "
 
 
 
 
Team:
Mark
 
 
 


Review 21 Oct 2019
Recommended by customer in NR11
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement windows doors and cladding.
 
Cost: £6500

"From the start the company was very helpful, friendly and efficient. I was shown exactly what I was getting and how to use it.

There was no pressure in the selling of the windows and doors to me which made a change as other company's did try. All mess was cleaned up and they were respectful to me and my property. My house now looks lovely and is so warm."
 
 
 
 
Team:
Mark
 
 
 


Review 19 Sep 2019
Recommended by customer in NR1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Conservatory
 
Cost: £17560

"First glass were recommended to us by work colleagues, and we were very satisfied with the quality of the work, how would the team worked and how they kept to the time table they gave us.
We thought Mark and John worked well together, and were always friendly and obliging.
We are very pleased with their work on our new conservatory. "
 
 
 
 
Team:
Mark Jon Sarah
 
 
 


Review 21 Aug 2019
Recommended by customer in NR17
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement windows, doors and fascia's
 
Cost: £6000

"Brilliant from start to finish.
Sarah's quote was very thorough and understood my needs.
Marks fitting was the best I've ever had.
I will be using them in the future for a conservatory too. "
 
 
 
 
Team:
Mark
 
 
 


Review 15 Aug 2019
Recommended by customer in NR27
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Door and windows.
 
Cost: £1680

"Great service from both Mark and Sarah. Would recommend and use First Glass again. "
 
 
 
 
Team:
Mark Taylor
 
 
 


Review 17 May 2019
Recommended by customer in NR4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Composite front door and side window
 
Cost: £1520
 

"I am very pleased with my lovely new door. Being an older lady on my own it was a relief to deal with a company where there was no pressure what so ever, having used other companies in the past I have been afraid to get prices for further work due to previous high pressure tactics. Sarah came to see me and gave me lots of advise and an honest price with no pressure sales. The installers were a delight and left everything lovely and tidy, and even spent extra time with me making sure I could use the door before they left."
 
 
Team:
Mark
 
 
 


Review 22 Mar 2019
Recommended by customer in NR10
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New door and bedroom window supplied and fitted.
 
Cost: £1660
 

"This is not the first time we have used this this firm having already had a conservatory and on a separate occasion a new front door.
You get a personal service from the husband and wife owners. Sarah deals with the initial consultation/s,design, quotes and all paperwork related matters. Mark is a master builder is all aspects of construction and installation, ably backed up by his right hand man and other tradesmen if required.
The quality of workmanship has always been top class and we have complete and absolute trust in Mark and Sarah.
We cannot recommend this company too highly."
 
 
Team:
Mark and Sarah Taylor
 
 
 


Review 22 Mar 2019
Recommended by customer in NR11
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement windows and doors.
 
Cost: £5000

"Excellent, friendly workers. Arrived on time, worked quickly no time wasting. Very pleased with the quality of door and windows along with the fitting and finish and will definitely recommend 1st class.
Thank you. "
 
 
 
 
Team:
Mark
 
 
 


Review 11 Mar 2019
Recommended by customer in NR18
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
remove door and replace with a panel at the bottom and a window above,and also replace an old window where the seals had gone

"second time for us with 1st glass windows norwich we have also had the team replace doors and windows at both of my and my wifes parents houses we would not go antwhere else now and always get a very good service from the team"
 
 
Team:
sarah.and mark
 
 
 


Review 11 Mar 2019
Recommended by customer in NR28
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement windows
 
Cost: £2570

"Sarah was excellent giving great advice and a fair price. No silly high then low.
Mark and John were punctual, friendly and so clean. We could not be happier with our new windows and first class."
 
 
 
 
Team:
Mark
 
 
 


Review 4 Mar 2019
Recommended by customer in NR8
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
French doors
 
Cost: £1360

"Mark & team were excellent, Very efficient, friendly and professional, love my new doors!
Would definitely recommend first class!"
 
 
 
 
Team:
Mark
 
 
 


Review 11 Feb 2019
Recommended by customer in NR17
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement Doors
 
Cost: £1940

"Excellent job."
 
 
 
 
 
 

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