First Glass Windows

Where reputations count.

Mill Cottage, Costessey Road
Taverham
Norfolk
NR8 6TA

Glaziers

www.firstglassnorwich.co.uk

Email This Business

Tel 01603 866 007

Listed under: Conservatories, Doors, Double Glazing, Fascias, Bargeboards & Soffits, Windows / Window Fitters

100% recommended Rating 9.9/100
169 reviews since 2011

Satisfaction Ratings

Overall Rating	9.9 /10
Based on 169 reviews since 2011

Quality	9.9/10
The quality of the work was as expected and agreed

Tidy	9.8/10
There was little disruption and the site was left clear and tidy

Service	9.9/10
The team was friendly, helpful, considerate and professional

Value	9.8/10
The firm\'s charges are reasonable for the work involved

Recent Reviews

" The second occasion we have used this company friendly, trustworthy, quality workmanship and value for money. Definitely recommend." more

" Very pleased with finished work. A friendly and professional approach. No hard sell here value for money." more

" Very impressed with service given. Arrived on time and done first-class job and was very tidy." more

" Very good, friendly service. This is their third job for us - excellent." more

About Us
Information provided by the business
Legal Name: Mr Mark Taylor.

Established in January 2000, we are a family run business covering the whole of East Anglia. We pride ourselves on the quality we offer and our reputation, which is why over 90% of our work comes from customer recommendation. We offer free no obligation (no pressure) quotations, on windows, doors, conservatories, roof line and vertical sliding sash windows

Review 30 Aug 2021 Recommended by customer in NR10 My Age: 60 - 69 I'm: Male My level of experience of similar services: Average I haven't used this business before business First Glass Windows https://www.referenceline.com/glaziers-in-taverham-firstglasswindows-24582

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	9/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Replacement windows and front door

Cost: £4340

"Very pleased with finished work. A friendly and professional approach. No hard sell here value for money."

Team:
Mark

REPORT THIS REVIEW

Review 30 Aug 2021 Recommended by customer in NR10 My Age: 60 - 69 I'm: Male My level of experience of similar services: Average I have known this business: Under 1 year business First Glass Windows https://www.referenceline.com/glaziers-in-taverham-firstglasswindows-24582

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	9/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Replacement windows and roofline

Cost: £7290

"The second occasion we have used this company friendly, trustworthy, quality workmanship and value for money.
Definitely recommend."

Team:
Mark

REPORT THIS REVIEW

Review 8 Jun 2021 Recommended by customer in NR8 My Age: 70 + I'm: Male My level of experience of similar services: Experienced I have known this business: 1 - 5 years business First Glass Windows https://www.referenceline.com/glaziers-in-taverham-firstglasswindows-24582

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Replacment windows

Cost: £2290

Team:
Mark

REPORT THIS REVIEW

Review 8 Mar 2021 Recommended by customer in NR26 My Age: 70 + My level of experience of similar services: Average I haven't used this business before business First Glass Windows https://www.referenceline.com/glaziers-in-taverham-firstglasswindows-24582

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Replacement front door.

Cost: £1570

"Very impressed with service given. Arrived on time and done first-class job and was very tidy."

Team:
Mark

REPORT THIS REVIEW

Review 18 Feb 2021 Recommended by customer in NR4 My level of experience of similar services: Experienced I haven't used this business before business First Glass Windows https://www.referenceline.com/glaziers-in-taverham-firstglasswindows-24582

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Replacement Door

Cost: £790

Team:
Mark

REPORT THIS REVIEW

Review 4 Dec 2020 Recommended by customer in NR1 My Age: 60 - 69 I'm: Female My level of experience of similar services: Above Average I have known this business: 5 - 10 years business First Glass Windows https://www.referenceline.com/glaziers-in-taverham-firstglasswindows-24582

Satisfaction Ratings


Value	9/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Windows and fascias.

Cost: £4780

"Very good, friendly service.

This is their third job for us - excellent."

Team:
Mark

REPORT THIS REVIEW

Review 4 Nov 2020 Recommended by customer in NR8 My Age: 70 + I'm: Female My level of experience of similar services: Beginner I haven't used this business before business First Glass Windows https://www.referenceline.com/glaziers-in-taverham-firstglasswindows-24582

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

windows and doors

Cost: £7750

"I was recommended to First Glass Windows by a friend. I am so please I decided to use them, after having 3 other companies out who were very forceful, it was lovely to receive a visit from Sarah. She explained everything in detail but also kept it simple and didn�t try to blind me with rubbish and inflated prices. She also came up with other designs which nobody else thought of.
We did have a slight delay due to COVID but this was expected and was explained to me from the beginning. Sarah always kept me up to date with any delays.
Mark who installed the windows was very polite and efficient, he pays a lot of attention to detail which was very appreciated (being a very fussy customer) and left the house very tidy. I am so pleased with my new windows and doors and can�t recommend them enough."

Team:
Mark & Sarah

REPORT THIS REVIEW

Review 10 Oct 2020 Recommended by customer in NR13 I'm: Male business First Glass Windows https://www.referenceline.com/glaziers-in-taverham-firstglasswindows-24582

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Replacement door and fascia boards

Cost: £1860

"An extremely professional and friendly service. Good advice with no sales push. Very satisfied with the standard of work and the finished product. We will certainly use this firm again."

Team:
Sarah and Mark

REPORT THIS REVIEW

Review 29 Sep 2020 Recommended by customer in NR13 I'm: Male business First Glass Windows https://www.referenceline.com/glaziers-in-taverham-firstglasswindows-24582

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

- New patio doors

Cost: £1200

"Very good"

Team:
Mark4

REPORT THIS REVIEW

Review 23 Sep 2020 Recommended by customer in NR27 My Age: 50 - 59 I'm: Female My level of experience of similar services: Average I haven't used this business before business First Glass Windows https://www.referenceline.com/glaziers-in-taverham-firstglasswindows-24582

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Replacement windows

Cost: £2200

"Very impressed with all aspects of the service. From Sarah's initial quote to installation by Mark.

Friendly and professional, good value. A very happy customer."

Team:
Mark

REPORT THIS REVIEW

Review 21 Sep 2020 Recommended by customer in NR3 My Age: 50 - 59 I'm: Female My level of experience of similar services: Below Average I haven't used this business before business First Glass Windows https://www.referenceline.com/glaziers-in-taverham-firstglasswindows-24582

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Surveyed, supplied and fitted a replacement back door and bathroom window . Also kindly helped with a couple of other minor existing issues

Cost: £1000

"First Glass windows came as a recommendation
Sarah and Mark were most helpful, trustworthy and efficient and very professional , prices comparable
Would highly recommend"

Team:
Sarah and Mark

REPORT THIS REVIEW

Review 1 Sep 2020 Recommended by customer in NR13 business First Glass Windows https://www.referenceline.com/glaziers-in-taverham-firstglasswindows-24582

Satisfaction Ratings


Quality	9/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Double doors

Cost: £1390

Team:
Mark

REPORT THIS REVIEW

Review 3 Aug 2020 Recommended by customer in NR8 My Age: 40 - 49 I'm: Female My level of experience of similar services: Above Average I have known this business: 1 - 5 years business First Glass Windows https://www.referenceline.com/glaziers-in-taverham-firstglasswindows-24582

Satisfaction Ratings


Quality	9/10
The quality of the work was as expected and agreed

Tidy	9/10
There was little disruption and the site was left clear and tidy

Service	9/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Bi-folding doors

Cost: £2450

"Really pleased with the work and advice given.

Went above and beyond to help. Great customer service and very friendly."

Team:
Mark

REPORT THIS REVIEW

Review 29 May 2020 Recommended by customer in NR8 My Age: 50 - 59 I'm: Female My level of experience of similar services: Experienced I have known this business: Over 10 years business First Glass Windows https://www.referenceline.com/glaziers-in-taverham-firstglasswindows-24582

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Installed x7 windows

Cost: £2950

"We have used First Glass windows many times. Highly recommended. Excellent service and workmanship"

Team:
Sarah Mark

REPORT THIS REVIEW

Review 7 Apr 2020 Recommended by customer in NR27 My Age: 70 + I'm: Female My level of experience of similar services: Average I have known this business: 1 - 5 years business First Glass Windows https://www.referenceline.com/glaziers-in-taverham-firstglasswindows-24582

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Replacement doors.

Cost: £2750

Team:
Mark

REPORT THIS REVIEW

Review 4 Feb 2020 Recommended by customer in NR28 My Age: 50 - 59 I'm: Female My level of experience of similar services: Above Average I have known this business: Under 1 year business First Glass Windows https://www.referenceline.com/glaziers-in-taverham-firstglasswindows-24582

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	8/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Replacement windows, door and cladding.

Cost: £3485

"My windows and doors look fabulous, great wall and
smiles all wind."

Team:
Mark

REPORT THIS REVIEW

Review 17 Jan 2020 Recommended by customer in NR27 My Age: 70 + I'm: Female My level of experience of similar services: Average I have known this business: 1 - 5 years business First Glass Windows https://www.referenceline.com/glaziers-in-taverham-firstglasswindows-24582

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Replacement windows.

Cost: £1090

"Very pleased with the windows."

Team:
Mark

REPORT THIS REVIEW

Review 16 Jan 2020 Recommended by customer in NR12 My Age: 50 - 59 I'm: Female My level of experience of similar services: Beginner I haven't used this business before business First Glass Windows https://www.referenceline.com/glaziers-in-taverham-firstglasswindows-24582

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Front door.

Cost: £1625

"Excellent quality, I love my door. Emails from me to the office with queries regarding cost were answered, although not always very quickly."

Team:
Mark

REPORT THIS REVIEW

Review 16 Jan 2020 Recommended by customer in NR11 My Age: 70 + I'm: Male My level of experience of similar services: Above Average I have known this business: 1 - 5 years business First Glass Windows https://www.referenceline.com/glaziers-in-taverham-firstglasswindows-24582

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Replacement door and sealed units.

Cost: £1990

"Mark and John Worked very well even when the turnet wets and cold Both where cheerful and friendly, the kind of people you enjoy coming into your home
Thank you "

Team:
Mark

REPORT THIS REVIEW

Review 5 Jan 2020 Recommended by customer in NR4 business First Glass Windows https://www.referenceline.com/glaziers-in-taverham-firstglasswindows-24582

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

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Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Replacement windows and doors.

Cost: £4960

"An excellent job done on time and on budget by a friendly and helpful team from quotation to completion."

Team:
Mark Taylor

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