First Glass Windows

Mill Cottage, Costessey Road
Taverham
Norfolk
NR8 6TA

Glaziers

Listed under:  Conservatories, Doors, Double Glazing, Fascias, Bargeboards & Soffits, Windows / Window Fitters
100% recommended   Rating 9.8/10
148 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
 9.8 /10 Overall Rating 9.8/10
Based on 148 reviews since 2011
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed
 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy
 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional
 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved
 
 
 
Recent Reviews 
 
" Fantastic windows and service. Thanks. "   more
 
" From the start the company was very helpful, friendly and efficient. I was shown exactly what I was getting and how to use it. There was no pressure in the selling of the windows and doors to me ...."   more
 
" First glass were recommended to us by work colleagues, and we were very satisfied with the quality of the work, how would the team worked and how they kept to the time table they gave us. We thought ...."   more
 
" Brilliant from start to finish. Sarah's quote was very thorough and understood my needs. Marks fitting was the best I've ever had. I will be using them in the future for a conservatory too. "   more
 
About Us

Established in January 2000, we are a family run business covering the whole of East Anglia. We pride ourselves on the quality we offer and our reputation, which is why over 90% of our work comes from customer recommendation. We offer free no obligation (no pressure) quotations, on windows, doors, conservatories, roof line and vertical sliding sash windows
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 99%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 99%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

100% 3
1st 3
Absolutely 3
ago 3
best 3
Brilliant 7
certainly 4
class 21
clean 16
cleaned 3
clear 3
companies 4
conservatory 4
considerate 3
definitely 12
Delighted 8
disruption 6
door 7
doors 7
efficient 11
exactly 4
excellent 33
extremely 3
finish 10
finished 6
friendly 28
friends 6
glass 18
good 16
Great 15
happy 11
helpful 11
Highly 11
impressed 6
Mark 19
pleased 16
pressure 6
product 9
professional 17
quality 20
recommend 39
recommended 12
Sarah 9
satisfied 9
service 37
standard 6
team 9
tidy 20
windows 18
workmanship 11
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Budget:  


Review 7 Nov 2019
Recommended by customer in NR28
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Front door replacement fascias, soffit and guttering.
 
Cost: £3500
 
 
Team:
Mark
 
 
 

Review 25 Oct 2019
Recommended by customer in NR6
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Windows
 
Cost: £1950

"Fantastic windows and service.
Thanks. "
 
 
 
 
Team:
Mark
 
 
 

Review 21 Oct 2019
Recommended by customer in NR11
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement windows doors and cladding.
 
Cost: £6500

"From the start the company was very helpful, friendly and efficient. I was shown exactly what I was getting and how to use it.

There was no pressure in the selling of the windows and doors to me which made a change as other company's did try. All mess was cleaned up and they were respectful to me and my property. My house now looks lovely and is so warm."
 
 
 
 
Team:
Mark
 
 
 

Review 19 Sep 2019
Recommended by customer in NR1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Conservatory
 
Cost: £17560

"First glass were recommended to us by work colleagues, and we were very satisfied with the quality of the work, how would the team worked and how they kept to the time table they gave us.
We thought Mark and John worked well together, and were always friendly and obliging.
We are very pleased with their work on our new conservatory. "
 
 
 
 
Team:
Mark Jon Sarah
 
 
 

Review 21 Aug 2019
Recommended by customer in NR17
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement windows, doors and fascia's
 
Cost: £6000

"Brilliant from start to finish.
Sarah's quote was very thorough and understood my needs.
Marks fitting was the best I've ever had.
I will be using them in the future for a conservatory too. "
 
 
 
 
Team:
Mark
 
 
 

Review 15 Aug 2019
Recommended by customer in NR27
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Door and windows.
 
Cost: £1680

"Great service from both Mark and Sarah. Would recommend and use First Glass again. "
 
 
 
 
Team:
Mark Taylor
 
 
 

Review 17 May 2019
Recommended by customer in NR4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Composite front door and side window
 
Cost: £1520
 

"I am very pleased with my lovely new door. Being an older lady on my own it was a relief to deal with a company where there was no pressure what so ever, having used other companies in the past I have been afraid to get prices for further work due to previous high pressure tactics. Sarah came to see me and gave me lots of advise and an honest price with no pressure sales. The installers were a delight and left everything lovely and tidy, and even spent extra time with me making sure I could use the door before they left."
 
 
Team:
Mark
 
 
 

Review 22 Mar 2019
Recommended by customer in NR10
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New door and bedroom window supplied and fitted.
 
Cost: £1660
 

"This is not the first time we have used this this firm having already had a conservatory and on a separate occasion a new front door.
You get a personal service from the husband and wife owners. Sarah deals with the initial consultation/s,design, quotes and all paperwork related matters. Mark is a master builder is all aspects of construction and installation, ably backed up by his right hand man and other tradesmen if required.
The quality of workmanship has always been top class and we have complete and absolute trust in Mark and Sarah.
We cannot recommend this company too highly."
 
 
Team:
Mark and Sarah Taylor
 
 
 

Review 22 Mar 2019
Recommended by customer in NR11
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement windows and doors.
 
Cost: £5000

"Excellent, friendly workers. Arrived on time, worked quickly no time wasting. Very pleased with the quality of door and windows along with the fitting and finish and will definitely recommend 1st class.
Thank you. "
 
 
 
 
Team:
Mark
 
 
 

Review 11 Mar 2019
Recommended by customer in NR18
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
remove door and replace with a panel at the bottom and a window above,and also replace an old window where the seals had gone

"second time for us with 1st glass windows norwich we have also had the team replace doors and windows at both of my and my wifes parents houses we would not go antwhere else now and always get a very good service from the team"
 
 
Team:
sarah.and mark
 
 
 

Review 11 Mar 2019
Recommended by customer in NR28
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement windows
 
Cost: £2570

"Sarah was excellent giving great advice and a fair price. No silly high then low.
Mark and John were punctual, friendly and so clean. We could not be happier with our new windows and first class."
 
 
 
 
Team:
Mark
 
 
 

Review 4 Mar 2019
Recommended by customer in NR8
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
French doors
 
Cost: £1360

"Mark & team were excellent, Very efficient, friendly and professional, love my new doors!
Would definitely recommend first class!"
 
 
 
 
Team:
Mark
 
 
 

Review 11 Feb 2019
Recommended by customer in NR17
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement Doors
 
Cost: £1940

"Excellent job."
 
 
 
 
 
 

Review 5 Feb 2019
Recommended by customer in NR6
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Bay window
 
Cost: £1850

"Clean, efficient and tidy. Could not be faulted - excellent"
 
 
 
 
Team:
Mark
 
 
 

Review 28 Jan 2019
Recommended by customer in NR8
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Composite door
 
Cost: £1080

"Excellent very pleased"
 
 
 
 
Team:
Mark
 
 
 

Review 17 Jan 2019
Recommended by customer in NR2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement windows
 
Cost: £5570

"Not only were the workman professional and polite they were really reassuring. They also tidied up after themselves. "
 
 
 
 
Team:
Mark
 
 
 

Review 7 Jan 2019
Recommended by customer in NR10
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement door.
 
Cost: £1290
 
 
Team:
Mark
 
 
 

Review 3 Jan 2019
Recommended by customer in NR8
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Garden Room
 
Cost: £30550

"A fantastic, professional first class service. Garden room finished to a very high standard. They went over and above what me expected, completing extra jobs along the way, making sure everything was perfect. "
 
 
 
 
Team:
Mark
 
 
 

Review 5 Dec 2018
Recommended by customer in NR4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Outside garage door and window plus replacement double glazing with triple glazing to front upstairs bedroom.
 
Cost: £10000
 

"Always an excellent service from Sarah and Mark at First Glass."
 
 
Team:
Sarah and Mark
 
 
 

Review 16 Oct 2018
Recommended by customer in NR4
 My Age: 40 - 49 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement windows.
 
Cost: £4790

"Great value and very friendly
Happy to recommend!"
 
 
 
 
Team:
Mark
 
 
 
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