First Glass Windows

Where reputations count.

Mill Cottage, Costessey Road
Taverham
Norfolk
NR8 6TA

Glaziers

www.firstglassnorwich.co.uk

Email This Business

Tel 01603 866 007

Listed under: Conservatories, Doors, Double Glazing, Fascias, Bargeboards & Soffits, Windows / Window Fitters

100% recommended Rating 9.8/10
154 reviews since 2011

Satisfaction Ratings

Overall Rating	9.8 /10
Based on 154 reviews since 2011

Quality	9.9/10
The quality of the work was as expected and agreed

Tidy	9.8/10
There was little disruption and the site was left clear and tidy

Service	9.9/10
The team was friendly, helpful, considerate and professional

Value	9.7/10
The firm\'s charges are reasonable for the work involved

Recent Reviews

" My windows and doors look fabulous, great wall and smiles all wind." more

" Very pleased with the windows." more

" Excellent quality, I love my door. Emails from me to the office with queries regarding cost were answered, although not always very quickly." more

" Mark and John Worked very well even when the turnet wets and cold Both where cheerful and friendly, the kind of people you enjoy coming into your home Thank you " more

About Us
Information provided by the business
Legal Name: Mr Mark Taylor.

Established in January 2000, we are a family run business covering the whole of East Anglia. We pride ourselves on the quality we offer and our reputation, which is why over 90% of our work comes from customer recommendation. We offer free no obligation (no pressure) quotations, on windows, doors, conservatories, roof line and vertical sliding sash windows

Review 4 Feb 2020 Recommended by customer in NR28 My Age: 50 - 59 I'm: Female My level of experience of similar services: Above Average I have known this business: Under 1 year business First Glass Windows https://www.referenceline.com/glaziers-in-taverham-firstglasswindows-24582

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	8/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Replacement windows, door and cladding.

Cost: £3485

"My windows and doors look fabulous, great wall and
smiles all wind."

Team:
Mark

REPORT THIS REVIEW

Review 17 Jan 2020 Recommended by customer in NR27 My Age: 70 + I'm: Female My level of experience of similar services: Average I have known this business: 1 - 5 years business First Glass Windows https://www.referenceline.com/glaziers-in-taverham-firstglasswindows-24582

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Replacement windows.

Cost: £1090

"Very pleased with the windows."

Team:
Mark

REPORT THIS REVIEW

Review 16 Jan 2020 Recommended by customer in NR12 My Age: 50 - 59 I'm: Female My level of experience of similar services: Beginner I haven't used this business before business First Glass Windows https://www.referenceline.com/glaziers-in-taverham-firstglasswindows-24582

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Front door.

Cost: £1625

"Excellent quality, I love my door. Emails from me to the office with queries regarding cost were answered, although not always very quickly."

Team:
Mark

REPORT THIS REVIEW

Review 16 Jan 2020 Recommended by customer in NR11 My Age: 70 + I'm: Male My level of experience of similar services: Above Average I have known this business: 1 - 5 years business First Glass Windows https://www.referenceline.com/glaziers-in-taverham-firstglasswindows-24582

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Replacement door and sealed units.

Cost: £1990

"Mark and John Worked very well even when the turnet wets and cold Both where cheerful and friendly, the kind of people you enjoy coming into your home
Thank you "

Team:
Mark

REPORT THIS REVIEW

Review 5 Jan 2020 Recommended by customer in NR4 business First Glass Windows https://www.referenceline.com/glaziers-in-taverham-firstglasswindows-24582

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Replacement windows and doors.

Cost: £4960

"An excellent job done on time and on budget by a friendly and helpful team from quotation to completion."

Team:
Mark Taylor

REPORT THIS REVIEW

Review 9 Dec 2019 Recommended by customer in NR8 My Age: 60 - 69 My level of experience of similar services: Average I have known this business: 1 - 5 years business First Glass Windows https://www.referenceline.com/glaziers-in-taverham-firstglasswindows-24582

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Customer Review

Front door.

Cost: £1290

"Had happy great service."

REPORT THIS REVIEW

Review 7 Nov 2019 Recommended by customer in NR28 My Age: 50 - 59 I'm: Male My level of experience of similar services: Below Average I have known this business: 1 - 5 years business First Glass Windows https://www.referenceline.com/glaziers-in-taverham-firstglasswindows-24582

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	9/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Front door replacement fascias, soffit and guttering.

Cost: £3500

Team:
Mark

REPORT THIS REVIEW

Review 25 Oct 2019 Recommended by customer in NR6 business First Glass Windows https://www.referenceline.com/glaziers-in-taverham-firstglasswindows-24582

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Windows

Cost: £1950

"Fantastic windows and service.
Thanks. "

Team:
Mark

REPORT THIS REVIEW

Review 21 Oct 2019 Recommended by customer in NR11 My Age: 50 - 59 I'm: Female My level of experience of similar services: Below Average I haven't used this business before business First Glass Windows https://www.referenceline.com/glaziers-in-taverham-firstglasswindows-24582

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Replacement windows doors and cladding.

Cost: £6500

"From the start the company was very helpful, friendly and efficient. I was shown exactly what I was getting and how to use it.

There was no pressure in the selling of the windows and doors to me which made a change as other company's did try. All mess was cleaned up and they were respectful to me and my property. My house now looks lovely and is so warm."

Team:
Mark

REPORT THIS REVIEW

Review 19 Sep 2019 Recommended by customer in NR1 My Age: 60 - 69 I'm: Female My level of experience of similar services: Above Average I have known this business: Under 1 year business First Glass Windows https://www.referenceline.com/glaziers-in-taverham-firstglasswindows-24582

Satisfaction Ratings


Quality	9/10
The quality of the work was as expected and agreed

Tidy	9/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	8/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Conservatory

Cost: £17560

"First glass were recommended to us by work colleagues, and we were very satisfied with the quality of the work, how would the team worked and how they kept to the time table they gave us.
We thought Mark and John worked well together, and were always friendly and obliging.
We are very pleased with their work on our new conservatory. "

Team:
Mark Jon Sarah

REPORT THIS REVIEW

Review 21 Aug 2019 Recommended by customer in NR17 My Age: 50 - 59 I'm: Male My level of experience of similar services: Experienced I haven't used this business before business First Glass Windows https://www.referenceline.com/glaziers-in-taverham-firstglasswindows-24582

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Replacement windows, doors and fascia's

Cost: £6000

"Brilliant from start to finish.
Sarah's quote was very thorough and understood my needs.
Marks fitting was the best I've ever had.
I will be using them in the future for a conservatory too. "

Team:
Mark

REPORT THIS REVIEW

Review 15 Aug 2019 Recommended by customer in NR27 My Age: 40 - 49 I'm: Female My level of experience of similar services: Experienced I have known this business: 5 - 10 years business First Glass Windows https://www.referenceline.com/glaziers-in-taverham-firstglasswindows-24582

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Door and windows.

Cost: £1680

"Great service from both Mark and Sarah. Would recommend and use First Glass again. "

Team:
Mark Taylor

REPORT THIS REVIEW

Review 17 May 2019 Recommended by customer in NR4 My Age: 70 + I'm: Female My level of experience of similar services: Average I haven't used this business before business First Glass Windows https://www.referenceline.com/glaziers-in-taverham-firstglasswindows-24582

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Composite front door and side window

Cost: £1520

"I am very pleased with my lovely new door. Being an older lady on my own it was a relief to deal with a company where there was no pressure what so ever, having used other companies in the past I have been afraid to get prices for further work due to previous high pressure tactics. Sarah came to see me and gave me lots of advise and an honest price with no pressure sales. The installers were a delight and left everything lovely and tidy, and even spent extra time with me making sure I could use the door before they left."

Team:
Mark

REPORT THIS REVIEW

Review 22 Mar 2019 Recommended by customer in NR10 My Age: 60 - 69 I'm: Male My level of experience of similar services: Above Average I have known this business: 1 - 5 years business First Glass Windows https://www.referenceline.com/glaziers-in-taverham-firstglasswindows-24582

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

New door and bedroom window supplied and fitted.

Cost: £1660

"This is not the first time we have used this this firm having already had a conservatory and on a separate occasion a new front door.
You get a personal service from the husband and wife owners. Sarah deals with the initial consultation/s,design, quotes and all paperwork related matters. Mark is a master builder is all aspects of construction and installation, ably backed up by his right hand man and other tradesmen if required.
The quality of workmanship has always been top class and we have complete and absolute trust in Mark and Sarah.
We cannot recommend this company too highly."

Team:
Mark and Sarah Taylor

REPORT THIS REVIEW

Review 22 Mar 2019 Recommended by customer in NR11 My Age: 50 - 59 I'm: Female My level of experience of similar services: Average I have known this business: 5 - 10 years business First Glass Windows https://www.referenceline.com/glaziers-in-taverham-firstglasswindows-24582

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Replacement windows and doors.

Cost: £5000

"Excellent, friendly workers. Arrived on time, worked quickly no time wasting. Very pleased with the quality of door and windows along with the fitting and finish and will definitely recommend 1st class.
Thank you. "

Team:
Mark

REPORT THIS REVIEW

Review 11 Mar 2019 Recommended by customer in NR18 My Age: 50 - 59 I'm: Male My level of experience of similar services: Average I have known this business: 1 - 5 years business First Glass Windows https://www.referenceline.com/glaziers-in-taverham-firstglasswindows-24582

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

remove door and replace with a panel at the bottom and a window above,and also replace an old window where the seals had gone

"second time for us with 1st glass windows norwich we have also had the team replace doors and windows at both of my and my wifes parents houses we would not go antwhere else now and always get a very good service from the team"

Team:
sarah.and mark

REPORT THIS REVIEW

Review 11 Mar 2019 Recommended by customer in NR28 My Age: 50 - 59 I'm: Male My level of experience of similar services: Average I have known this business: 1 - 5 years business First Glass Windows https://www.referenceline.com/glaziers-in-taverham-firstglasswindows-24582

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Replacement windows

Cost: £2570

"Sarah was excellent giving great advice and a fair price. No silly high then low.
Mark and John were punctual, friendly and so clean. We could not be happier with our new windows and first class."

Team:
Mark

REPORT THIS REVIEW

Review 4 Mar 2019 Recommended by customer in NR8 My Age: 40 - 49 I'm: Female My level of experience of similar services: Below Average I have known this business: 1 - 5 years business First Glass Windows https://www.referenceline.com/glaziers-in-taverham-firstglasswindows-24582

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

French doors

Cost: £1360

"Mark & team were excellent, Very efficient, friendly and professional, love my new doors!
Would definitely recommend first class!"

Team:
Mark

REPORT THIS REVIEW

Review 11 Feb 2019 Recommended by customer in NR17 My Age: 70 + I'm: Male My level of experience of similar services: Below Average I have known this business: Under 1 year business First Glass Windows https://www.referenceline.com/glaziers-in-taverham-firstglasswindows-24582

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Replacement Doors

Cost: £1940

"Excellent job."

REPORT THIS REVIEW

Review 5 Feb 2019 Recommended by customer in NR6 business First Glass Windows https://www.referenceline.com/glaziers-in-taverham-firstglasswindows-24582

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The firm's charges are reasonable for the work involved

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Bay window

Cost: £1850

"Clean, efficient and tidy. Could not be faulted - excellent"

Team:
Mark

REPORT THIS REVIEW

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Customer Reviews
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