Gutter Free Ltd

2 The Close, Church Road
Aylmerton
Norfolk
NR11 8PX

Gutter Cleaning

Listed under:  Gutter Cleaners / Gutter Cleaning, Window Cleaners / Window Cleaning
100% recommended   Rating 9.9/10
99 reviews since 2013
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 99 reviews since 2013
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" I had to leave approx 1/2 hrs before the job was finished. I was satisfied with their work and paid by cheque before leaving. Perhaps that is why no invoice was given. "   more
 
" Very pleased with service. Friendly, efficient and professional, will use again."   more
 
" Very satisfactory. Came as promised and on time. Pleasant and easy to deal with. No mess afterwards."   more
 
" A great company! I called one day as I was panicking about my gutters and they were there the next. Polite, courteous and very professional. The house was left clean and no sign of workmen having been...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 99%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 99%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 92%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 76%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 85%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

able 2
absolutely 2
annually 2
approach 3
arrived 11
aspects 2
attitude 2
camera 5
certainly 6
clean 8
cleaning 7
definitely 8
efficient 17
efficiently 6
Excellent 12
explained 4
Free 13
Friendly 20
friends 6
good 13
great 11
gutter 19
guttering 4
gutters 22
happy 8
helpful 6
Highly 5
impressed 5
needed 4
photos 4
Pleasant 7
pleased 12
Polite 13
problem 5
professional 18
prompt 4
punctual 4
quickly 7
really 4
recommend 19
recommended 6
recommending 6
results 4
satisfied 4
service 38
showed 4
team 4
tidy 6
Tom 13
value 4
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 27 Aug 2019
Recommended by customer in NR7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaning gutter fascias, conservatory, windows and doors bay roof, repairing 2 gutter leak. Fit downpipe guards.
 
Cost: £285

"I had to leave approx 1/2 hrs before the job was finished. I was satisfied with their work and paid by cheque before leaving. Perhaps that is why no invoice was given. "
 
 
 
 
 
 


Review 23 Aug 2019
Recommended by customer in NR27
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clearing all Gutters around my house
 
Cost: £90
 

"Very pleased with service. Friendly, efficient and professional, will use again."
 
 

After

After

After

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After

logo
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
 
 


Review 22 Aug 2019
Recommended by customer in NR27
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gutters cleared, repairs carried out, protective wire caps fitted. Images wrongly captioned?
 
Cost: £85
 

"Very satisfactory. Came as promised and on time. Pleasant and easy to deal with. No mess afterwards."
 
 
Team:
Tom and Brian
 
 
 


Review 21 Aug 2019
Recommended by customer in NR13

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clearing gutters of years worth of leaves and also conservatory
 
Cost: £70
 

"A great company! I called one day as I was panicking about my gutters and they were there the next. Polite, courteous and very professional. The house was left clean and no sign of workmen having been there. The photographs of after we’re really the only indication that anything had been done.
Payment was easy as well - just a bank transfer. If only other trades were as good. I would definitely recommend"
 
 
 
 


Review 26 Jul 2019
Recommended by customer in NR7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gutter cleaning.
 
Cost: £75

"A very professional and friendly service. "
 
 
 
 
Team:
Tom Bryan
 
 
 


Review 26 Jul 2019
Recommended by customer in PE38
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clear blocked gutters hover out debris
Left clean and tested.
 
Cost: £65

"Carried out extra work
-e.g repair leaking gutters refix base roof tile etc all at no extra cost.
Excellent. "
 
 
 
 
 
 


Review 20 Jun 2019
Recommended by customer in NR10
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gutter clearance and maintenance on a tall property.
 
Cost: £250
 

"Tom arrived, they had all the necessary equipment to survey the job. They were able to carry out the gutter cleaning immediately. They returned to complete the maintenance a couple of days later. They were really clear about how much it would all cost, what was involved and how long it would take. I had every confidence in engaging them to undertake the work. I really liked the fact that they could show before and after photos."
 
 

Before

After
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Tom & Brian(?)
 
 
 


Review 12 Jun 2019
Recommended by customer in NR7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Conservatory cleaning and gutters.
 
Cost: £350

"Tom is cheerful and efficient. He also cleans my windows and sends me a test to let me know he is coming, which is a great help. "
 
 
 
 
Team:
Tom Bryan
 
 
 


Review 20 May 2019
Recommended by customer in NR5
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £230

"Worked all day and very happy with results. "
 
 
 
 
Team:
Tom Bryan
 
 
 


Review 13 May 2019
Recommended by customer in NR5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Semi detached house, wrap round ground floor extension and conservatory roof and gutters, fascia.
 
Cost: £390

"Our house has several different heights with awkward areas of guttering etc - we were very pleased with the job and would recommend and use again. "
 
 
 
 
 
 


Review 11 May 2019
Recommended by customer in NR7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Window cleaning +annual gutter clear
 
Cost: £20
 

"Tom and team are always reliable and professional and always contact me before and after the work. I would recommend them to anyone needing window cleaning done."
 
 
Team:
Tom (and team)
 
 
 


Review 4 May 2019
Recommended by customer in nr4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Weeds removed from guttering
 
Cost: £20
 

"Tom was very obliging and carried out a very professional job."
 
 

logo
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Tom Warner
 
 
 


Review 1 May 2019
Recommended by customer in NK2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
One -off clean of all external window glass.
 
Cost: £15

"I had been let down by another window cleaner. Nova clear helped me out at short notice. Tan and his team were excellent. "
 
 
 
 
 
 


Review 18 Apr 2019
Recommended by customer in NR7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clean gutters around top floor of house
 
Cost: £60

"Arrived on time.
clean and tidy work.
Very satisfied.
Would recommend"
 
 
 
 
Team:
Tom Bryan
 
 
 


Review 12 Apr 2019
Recommended by customer in NR7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clean and check gutters.
 
Cost: £60
 
 
Team:
Tom Bryan
 
 
 


Review 1 Apr 2019
Recommended by customer in NR15
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gutters and fascias.
 
Cost: £265

"Very good."
 
 
 
 
Team:
Tom Bryan
 
 
 


Review 29 Mar 2019
Recommended by customer in NR16
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleared Gutters, fascias and repairs to joints
 
Cost: £140

"Great work.
Clean and tidy will use again
Thank you"
 
 
 
 
Team:
Tom Bryan
 
 
 


Review 25 Mar 2019
Recommended by customer in NR21
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaned all house guttering and also conservatory.
 
Cost: £75

"Have used Gutter Free Ltd. many times all work carried out as usual to a very professional way would use them again"
 
 
 
 
Team:
Tom Bryan
 
 
 


Review 25 Mar 2019
Recommended by customer in NR21
 My Age: 60 - 69 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clean all gutters
 
Cost: £55

"Excellent service"
 
 
 
 
Team:
Tom Bryan
 
 
 


Review 25 Mar 2019
Recommended by customer in WR3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To clear gutters back and front of my property
 
Cost: £70

"Very pleased
A **"
 
 
 
 
Team:
Tom Bryan
 
 
 

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