Support in Hand - Home Support & Cleaning Svcs

Unit 4C, Wymondham Business Centre, Eleven Mile Lane
Wymondham
Norfolk
NR18 9JL

Home Care

Listed under:  Carers Support, Central Heating Engineers, Cleaners / Home Cleaning Services - Domestic, Collection of Pensions and Prescriptions, End of Tenancy Clean, Gas Engineers, Home Care - Cleaning / Housework, Home Care - Companionship & Support, Home Care - Dementia Support, Home Care - Domiciliary Care, Home Care - Hygiene Cleaning, Home Care - Laundry & Ironing, Home Care - Preparation of Meals, Home Care - Shopping, Home Care - Socialising / Days Out, Home Delivery of Shopping, Oil fired boiler - Plumbing, Social Outings, Socialising and Days Out
100% recommended   Rating 9.6/10
324 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 324 reviews since 2011
 
 
 
Safe 9.5/10 Safe Rating 9.5
I feel that I am in safe hands

 
Caring 9.6/10 Caring Rating 9.6
I am treated with kindness, compassion, dignity and respect

 
Responsive 9.8/10 Responsive Rating 9.8
The service is organised to meet my needs

 
Effective 9.7/10 Effective Rating 9.7
The care improves the quality of my life

 
Value 9.4/10 Value Rating 9.4
The service offers value for money

 
 
 
Recent Reviews 
 
" Efficient, effective, trustworthy and of a high standard. "   more
 
" Dani and Kayley have helped me to keep the house clean when I am very busy. They always gave me advice about other service that they can not provide like professional carpet cleaning or child care. Th...."   more
 
" Excellent, completely reliable and honest firm. "   more
 
" Very very good. "   more
 
About Us


We provide services that are tailored to your requirements.

Support services

We provide a variety of services to assist people in their own homes, retaining existing choice of lifestyle whilst enabling them to retain their independence.

Shopping
Outings/Trips out/day centre's
Socialising
Cooking
Day sits
Administrative help
Companionship
Doctors/Hospital appointments
Prescription collections

Our cleaning services are provided to everyone:

Busy professionals
Elderly
Disabled
Landlords
Tenants
Builders and
Commercial properties.

Our minimum visit is for 1 hour and can be daily, weekly, fortnightly, monthly or on an adhoc basis.

From light housework to deep cleans and all in between.


With our friendly, experienced, fully insured, reliable, DBS checked, employed staff we are able to offer you a quality and professional service.

We are a friendly family run business with a genuine affinity for providing help to people in and around Norwich and
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Here when I need them: 100%
I can rely on my carers to be here at the times agreed
 
Preparing food and medicine: 97%
I can rely on my carers to prepare my food, drink & medicine when I need them
 
Asking for my agreement: 99%
I can rely on my carers to ask if I agree to any new treatment or care
 
Support to make decisions: 100%
I can rely on my carers to help me make decisions, when I need support
 
Coordinating with others: 100%
I can rely on my carers to explain my needs to new staff or other services
 
Living independently: 98%
I can rely on my carers to encourage me to live as independently as possible
 
Choices of care and fees: 100%
I can rely on my carers to explain my choices of care and any fees I must pay
 
Questions or complaints: 99%
I can rely on my carers to answer my questions or respond to complaints
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

able 7
Absolutely 5
advise 4
care 10
carer 10
carers 10
caring 11
chat 4
cheerful 9
class 6
clean 7
cleaner 9
cleaning 10
coming 4
completely 4
considerate 6
couldn’t 4
courteous 5
destinations 5
discuss 6
Efficient 16
Excellent 35
friendly 30
good 81
great 11
Hand 18
Happy 43
hard 7
help 20
helpful 27
Kind 15
lady 14
look 7
makes 9
need 8
needs 7
pleasant 13
Pleased 16
polite 14
professional 17
really 10
receive 10
recommend 10
reliable 28
satisfied 32
service 85
standard 10
support 30
supportive 8
trustworthy 14
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.




Customer Reviews
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Review 16 Aug 2019
Recommended by customer in NR9
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Safe 9/10
I feel that I am in safe hands
Caring 9/10
I am treated with kindness, compassion, dignity and respect
Responsive 9/10
The service is organised to meet my needs
Effective 7/10
The care improves the quality of my life
Value 7/10
The service offers value for money
Show All
 
 
Customer Review
 
Household cleaning.
 

"Efficient, effective, trustworthy and of a high standard. "
 
 
 
 
 
 


Review 14 Aug 2019
Recommended by customer in NR18
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
cleaning
Changing of beds
Ironing.
 

"Dani and Kayley have helped me to keep the house clean when I am very busy. They always gave me advice about other service that they can not provide like professional carpet cleaning or child care. They are available to answer my questions. "
 
 
 
 
Team:
Dani Kayley
 
 
 


Review 14 Aug 2019
Recommended by customer in NR4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
 
 
 
 


Review 12 Aug 2019
Recommended by customer in NR9
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Cleaning twice a week for 2 hours a time. General cleaning and washing.
 

"Very very good. "
 
 
 
 
Team:
Dot Dan
 
 
 


Review 12 Aug 2019
Recommended by customer in NR9
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Safe 9/10
I feel that I am in safe hands
Caring 9/10
I am treated with kindness, compassion, dignity and respect
Responsive 9/10
The service is organised to meet my needs
Effective 9/10
The care improves the quality of my life
Value 9/10
The service offers value for money
Show All
 
 
Customer Review
 
Cleaning - once a week Ironing and washing once a week.
 

"Excellent, completely reliable and honest firm. "
 
 
 
 
 
 


Review 7 Aug 2019
Recommended by customer in NR18
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Responsive 10/10
The service is organised to meet my needs
Value 9/10
The service offers value for money
Show All
 
 
Customer Review
 
House cleaning services two times a week (4 hours) support in hand.
 

"The cleaning services provided by support in hand makes life so much easier, especially in a busy household. The friendly and professional services are well planned, flexible enough to cover any eventuality and carried out with as little disruption as possible. The outcome is always a clean and tidy house. Highly recommended!"
 
 
 
 
 
 


Review 27 May 2019
Recommended by customer in NR18
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
To support me in keeping our house clean and tidy.
Change beds weekly
Hoover
Dust
Bathroom - full clean
Kitchen - full clean
 

"I really can not find any fault at all.
Staff are excellent
Staff very friendly especially to my young son if he is at home. "
 
 
 
 
Team:
Kayleigh Stewart Ot
 
 
 


Review 23 May 2019
Recommended by customer in NR18
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Home cleaning
 

"Good at what Tury do polite and helpful. "
 
 
 
 
Team:
Pj Stone
 
 
 


Review 13 May 2019
Recommended by customer in NR14
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Alison is my cleaner.
 

"Excellent cleaner
Lovely lady."
 
 
 
 
Team:
Alison
 
 
 


Review 13 May 2019
Recommended by customer in NR18
 My Age: 70 + 
 I'm: Male 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Safe 9/10
I feel that I am in safe hands
Caring 9/10
I am treated with kindness, compassion, dignity and respect
Responsive 9/10
The service is organised to meet my needs
Effective 9/10
The care improves the quality of my life
Value 8/10
The service offers value for money
Show All
 
 
Customer Review
 
Vacuum all rooms mop kitchen and bathroom floors clean shower and toilet. Dust and polish where required.
 

"All duties carried out with care. "
 
 
 
 
Team:
Alison Mohamed
 
 
 


Review 13 May 2019
Recommended by customer in NR14
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
A support worker with car takes me for outings. Assisted supermarket shopping, garden centers, medical appointments.
 

"Very satisfied. They discuss what I want to do and advise how to do it. Very positive and supportive. She knows the destinations well and makes the most of my trips out. "
 
 
 
 
 
 


Review 13 May 2019
Recommended by customer in NR15
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Domestic cleaning.
 

"Reliable, good service always courteous and friendly. "
 
 
 
 
Team:
Dani Groom
 
 
 


Review 9 May 2019
Recommended by customer in NR18
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
2 hours every 2 weeks domestic cleaning
 

"I have found the staff courteous and efficient. The service provided always meets my expectations. I find the staff pleased and a pleasure to welcome into my home. Any questions I have are dealt with immediately although they are very rare."
 
 
 
 
Team:
Dot
 
 
 


Review 9 May 2019
Recommended by customer in WR18
 My Age: 70 + 
 I'm: Female 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Just cleaning
 

"Kind, helpful, reliable, cheerful."
 
 
 
 
 
 


Review 7 May 2019
Recommended by customer in NR20
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
 
 
Team:
Libby Potter
 
 
 


Review 1 May 2019
Recommended by customer in NR15
 I'm: Male 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Shopping
Day out
Doctors
Laundry
 

"I am very happy to receive the care that i'm getting from this firm."
 
 
 
 
 
 


Review 29 Apr 2019
Recommended by customer in NR18
 My Age: 70 + 
 I'm: Female 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Excellent
 

"Jo is friendly caring and supportive and is always willing to help me. Mainly domestic, ironing house work. "
 
 
 
 
 
 


Review 29 Apr 2019
Recommended by customer in NR5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 7/10
The service offers value for money
Show All
 
 
Customer Review
 
Ironing sort out some paperwork. Hoovering clean bathroom. Help with other daily task (washing /dish washer)
 
 
 
 
 


Review 29 Apr 2019
Recommended by customer in NR18
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Help with shopping and occasional gardening
 
 
 
 
 


Review 23 Apr 2019
Recommended by customer in NR9
 
 
Satisfaction Ratings
 
Safe 8/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Carer to take me out shopping and lunch.
Carer to do laundry, cleaning and cook meals.
Carer to take me out for days out.
 

"The carers are very efficient, kind and do whatever I need. Very caring ladies and improve my quality of life. "
 
 
 
 
 
 

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