Norfolk Stairlifts

Unit 2, Ironside Way, Hingham
Norwich
Norfolk
NR9 4LF

Mobility Products

Listed under:  Mobility / Disability Products - Sales, Stairlifts - Service & Maintenance, Stairlifts - Supply & Installation, Wheelchair Lifts - Supply & Installation
99% recommended   Rating 9.7/10
525 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 525 reviews since 2010
 
 
 
Quality 9.6/10 Quality Rating 9.6
The quality of the work was as expected and agreed

 
Tidy 9.7/10 Tidy Rating 9.7
There was little disruption and the site was left clear and tidy

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Have no gapes as yet. I don't need to use the lift on a regular basis, but there are times I will be glad of it. "   more
 
" Top class "   more
 
" Very pleased with the stair lift. Mr.Nick Knights was very helpful with supplying paperwork to get the permission for the lift. It took exactly one year to get permission!!"   more
 
" Very efficient and orderly all the way through from survey to installation. Good people. Clean tidy work. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 99%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 97%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 99%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 98%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

answered 6
arrived 12
best 6
better 8
class 15
Clean 20
courteous 11
difference 12
efficient 36
efficiently 15
engineer 20
Excellent 68
explained 26
finish 15
fitted 25
fitter 14
fitting 17
friendly 28
Good 55
happy 17
helpful 52
initial 12
installation 44
installed 22
lift 74
mess 13
Norfolk 31
pleasant 17
pleased 52
polite 26
pressure 12
problem 12
product 19
professional 37
prompt 14
quickly 12
recommend 24
Recommended 13
sales 13
satisfactory 13
satisfied 43
service 82
stair 49
stairlift 46
stairlifts 26
stairs 17
Thank 36
tidy 17
working 17
young 14
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 16 May 2019
Recommended by customer in NR34
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Reconditioned stair lift.
 
Cost: £3900

"Have no gapes as yet. I don't need to use the lift on a regular basis, but there are times I will be glad of it. "
 
 
 
 
 
 


Review 3 May 2019
Recommended by customer in NR12
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Stair - lift installation.
 
Cost: £1992

"Top class
"
 
 
 
 
Team:
Kieran
 
 
 


Review 5 Apr 2019
Recommended by customer in IP22
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The work was done very quickly, neatly and took less time than I imagined.
 
Cost: £2020

"Very pleased with the stair lift. Mr.Nick Knights was very helpful with supplying paperwork to get the permission for the lift. It took exactly one year to get permission!!"
 
 
 
 
 
 


Review 3 Apr 2019
Recommended by customer in IP11
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Stairlift installed.
 
Cost: £1175

"Very efficient and orderly all the way through from survey to installation. Good people. Clean tidy work. "
 
 
 
 
 
 


Review 27 Mar 2019
Recommended by customer in NR32
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supplying and fitting a stairlift
 
Cost: £1495
 
 
 
 


Review 11 Mar 2019
No Recommendation by customer in IP13
 My Age: 60 - 69 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Stairlift fitted demonstrated hand rail removed
was funded by grand cost below.
 
Cost: £1175

"A representative from Norfolk chair's came and looked at the stairs to see what chair lift was needed and what job entailed. He was polite didn't have a lot of time to offer the customers.
The person who fitted the stair lift was polite, explained what he was going to do. Took time to explain how to use the chairlift and then watched me use it. No complaints. "
 
 
 
 
 
 


Review 11 Mar 2019
Recommended by customer in PE14
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £5285
 
 
 
 


Review 11 Mar 2019
Recommended by customer in NR13
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and install a stairlift
 
Cost: £2292

"Excellent service
Good value for money"
 
 
 
 
 
 


Review 4 Mar 2019
Recommended by customer in NR33
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 17 Feb 2019
Recommended by customer in IP13
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Stair lift organised by Orbit housing
 

"Excellent installer
I would use him again"
 
 
 
 
 
 


Review 12 Feb 2019
Recommended by customer in NR3
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1900

"Very satisfied and very friendly and helpful. Thank you.
And good value. "
 
 
 
 
 
 


Review 8 Feb 2019
Recommended by customer in NR9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace my existing rail with a new T 700 seat 2 new remotes and PSU fitted with 2 year guarantee until 22-1-20.
 

"No hard selling and very polite and a very good job and they were very help full."
 
 
 
 
 
 


Review 4 Feb 2019
Recommended by customer in IP1
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
N/A
 

"Work was completed on time estimated, with little disruption, and operation explained clearly, of stair lift before leaving premises. "
 
 
 
 
 
 


Review 22 Jan 2019
Recommended by customer in NR33
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Stair Lift
 
 
 
 
 


Review 18 Jan 2019
Recommended by customer in NR14
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Came and measured for stair lift. Bought stair lift. Fit stair lift on 19-12-18 by Kieran
 
Cost: £1995

"Council gave me your name Norfolk Stairlifts Carol very helpful got appointment with Mr.Nick knights to try different one. He came and measured, Kieran came. Fitted the stairlift. Praise to everyone, all kind and helpful will pass your name on to anyone who wants a stairlift. Can't speak more highly of anybody. Pleased with it."
 
 
 
 
Team:
Nick Kieran
 
 
 


Review 17 Jan 2019
Recommended by customer in NR18
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 3 Jan 2019
Recommended by customer in PE31
 
 
Satisfaction Ratings
 
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of stairlift
 
 
 
 
 


Review 2 Jan 2019
Recommended by customer in IP33
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Cost: £2225

"We are satisfied with the work carried out. "
 
 
 
 
 
 


Review 26 Nov 2018
Recommended by customer in NR18
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Install chair lift.
 
Cost: £1250

"A very professional company with great understanding and sympathy. I've ticked all the boxes at the highest marking. Excellent and beyond. "
 
 
 
 
 
 


Review 12 Nov 2018
Recommended by customer in NR34
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £3200

"Sorry for mistakes serious moment!"
 
 
 
 
 
 

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