Jmac Plumbing & Heating

Parkview Cottage, Middle Brighty Farm
Brighty
Tealing
DD4 0PU

Plumbing & Heating Engineers

Listed under:  Central Heating Engineers, Plumbers / Plumbing
99% recommended   Rating 9.9/10
183 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
 9.9 /10 Overall Rating 9.9/10
Based on 183 reviews since 2009
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed
 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy
 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional
 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved
 
 
 
Recent Reviews 
 
" Took 3 visits to repair unit to 100% efficiency but we were never left without the heater working. They ensured that the unit was left in a 100% safe condition after each visit."   more
 
" Explained what was needed, did a great job and cleaned up thoroughly. Thank you for wearing overshoes in the house! we're really pleased with the work Thank you!"   more
 
" Reliable, dependable, helpful and very tidy. Highly recommend. "   more
 
" Great service as always from Jamie. Does a thorough job and goes at of his way to check things if required eg he though some of my radiators were leaking, so double checked this. Also assisted me with...."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Charges: 95%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 99%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 96%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 99%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 92%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 94%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 4
advised 4
agreed 4
arrived 6
bathroom 4
best 4
better 4
boiler 10
calls 5
certainly 7
checked 4
class 8
clean 12
cleaned 6
competent 7
customer 4
definitely 13
delighted 5
efficient 13
efficiently 8
emergency 4
Excellent 41
Explained 17
Friendly 35
gas 11
good 31
great 11
happy 14
heating 9
helpful 25
Highly 18
Jamie 44
Jmac 27
mess 8
pleased 13
plumbing 16
polite 11
problem 10
professional 31
Prompt 8
quality 10
quickly 8
reasonable 17
Recommend 41
recommended 14
recommending 8
reliable 11
service 52
standard 11
Tidy 20
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 28 Dec 2019
Recommended by customer in DD3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Complete rebuilt of heating boiler inc stack.
 

"Took 3 visits to repair unit to 100% efficiency but we were never left without the heater working. They ensured that the unit was left in a 100% safe condition after each visit."
 
 
 
 
Team:
Jamie
 
 
 

Review 3 Dec 2019
Recommended by customer in DD2
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replaced electric shower and mended shower door.
 
Cost: £100

"Explained what was needed, did a great job and cleaned up thoroughly. Thank you for wearing overshoes in the house! we're really pleased with the work
Thank you!"
 
 
 
 
Team:
Jamie
 
 
 

Review 26 Nov 2019
Recommended by customer in DD1
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Annual gas appliance serviced (boiler, main gas BBQ, gas fire)
Smoke detectors checked (to be replaced) and carbon monoxide detectors checked.
Measure for new oil and seat.
 
Cost: £75

"Reliable, dependable, helpful and very tidy. Highly recommend. "
 
 
 
 
Team:
Jamie
 
 
 

Review 15 Nov 2019
Recommended by customer in DD3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Service of boiler which I have had done from the same company for the past 4 years.
 
Cost: £65

"Great service as always from Jamie. Does a thorough job and goes at of his way to check things if required eg he though some of my radiators were leaking, so double checked this. Also assisted me with my sales timer switch which can be confused to set.
Would thoroughly recommend. "
 
 
 
 
Team:
Jamie
 
 
 

Review 11 Oct 2019
Recommended by customer in DD2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
This was my yearly boiler service, a very good dependable plumber.
 

"I have my boiler serviced by Jamie for now over twenty years, he makes an appointment and I know he will be at the time he started if not he will phone me, as he could have some delay on the job he is on. He is a bright and heavy young man and nothing is too much trouble for him. And as I'm ninety year of age that is appreciated. "
 
 
 
 
Team:
Jamie Jason
 
 
 

Review 14 Aug 2019
Recommended by customer in DD3
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Renewal of sistern valve as it was not allowing sistern to fill and thereby making impossible to flush the toilet.
 
Cost: £75

"Jamie was considerate mannerly and kept me informed as to what was needed, happening etc.
He paid particular attention to keeping the site clean and neat.
Friendly and cheerful throughout. "
 
 
 
 
Team:
Jamie
 
 
 

Review 1 Aug 2019
Recommended by customer in DD2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Blocked drain, re-sealing of shower try and stain.
 
Cost: £100

"No complaint. Customizing standard we have been a customer for 10 yrs. "
 
 
 
 
Team:
Jamie Sean
 
 
 

Review 30 Jul 2019
Recommended by customer in DD5
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of toilet and washband basin and fitting of new toilet and washhand basin in downstairs toilet, inclding fitting of new and extra pipework. Removal of old radiator and fitting new radiator in downstair toilet. Removal of old kitchen tap and fitting of new tap inclduing new piepwork.
 
Cost: £350
 

"Excellent work, we were delighted with all aspects of the work that was undertaken. Would use this firm again."
 
 
Team:
Jamie and his apprentice
 
 
 

Review 30 Jul 2019
Recommended by customer in DD4
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The wrong flue had been fitted to my mother''s boiler by a non-Gas Safe registered builder and it had subsequently melted (as it was plastic rather than metal!) resulting in the boiler having to be disconnected. Jamie and his team replaced the flue with the correct one and also advised on and sorted other minor issues.
 
Cost: £420
 

"Jamie and his team were courteous, friendly and professional throughout. They came out the same day to check what was required, ordered the necessary parts and, although I had to wait a couple of days for them to come out, the job was done swiftly and with very little disruption when they arrived. Their manner was reassuring and it was obvious they knew what they were doing. As they were dealing with gas, that was very welcome. They arrived when they said they would, cleaned up after themselves and checked with me the following day that everything was to my satisfaction. Really great team that I will definitely use again."
 
 
Team:
Jamie, Sean, Stuart
 
 
 

Review 30 Jul 2019
Recommended by customer in DD3
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fixing the front plate of a Mira shower. The On/Off button wasn’t working
 
Cost: £100
 

"Came when they said they would. Did the job well. No problems"
 
 
Team:
Jamie
 
 
 

Review 26 Jun 2019
Recommended by customer in DD6
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace pipework in loft nd drain heating system put inhibitor in. Take out wc and sink installation of new toilet and vanity unit with new pipework.
 
Cost: £350
 

"Jmac where very helpful replied quickly to my enquiry
Came when supposed to. Very good explained what was involved and how long it would take. Their standard of work was excellent and even came back later in the week as when going to fit the vanity unit supplied by another company was the wrong colour so had to wait for a replacement.
We were very happy with their work and would use them again as well as recommend them to others."
 
 
Team:
Jamie and saun
 
 
 

Review 24 Jun 2019
Recommended by customer in DD3
 My Age: 70 + 
 I'm: Female 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Service gas boiler.
 
Cost: £65
 
 
Team:
Jami Sean
 
 
 

Review 13 Jun 2019
Recommended by customer in PH2
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £90

"Excellent work. The work that was carried out was explained. Very professional, and approachable. "
 
 
 
 
Team:
Jamie Sean
 
 
 

Review 23 May 2019
Recommended by customer in DD2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Boiler service.
 
 
 
Team:
Jamie Sean
 
 
 

Review 20 May 2019
Recommended by customer in DD3
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of outside pipe, crochal end blocked. New pipe painted underground drainage pipe work unblocked.
 
Cost: £270

"Excellent professional job we've used Jemie for various jobs over the past 2 years and on have been performed to a high standard, and of a reasonable price. "
 
 
 
 
Team:
Roddy
 
 
 

Review 16 May 2019
Recommended by customer in DD3
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitting an outside tap providing all parts repair of a leaking ballcock in cold water tank.
 
Cost: £95

"Excellent work, Jamie and Sean worked well, tidied up after. Jamie showed us the changes made and how the tap and fittings can be used.
Would highly recommend these lads. "
 
 
 
 
Team:
Jamie Sean
 
 
 

Review 1 May 2019
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Servicing gas boiler.
 

"Excellent service. Couldnt be more helpful. "
 
 
 
 
Team:
Jamie Sean
 
 
 

Review 1 May 2019
Recommended by customer in DD6
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair to hot water system and thermostatic valve.
 
Cost: £125

"Repairs were carried out to a high standard and in quick time.
Also Comms in lead up to visit were good and a suitable time to us was arranged. "
 
 
 
 
Team:
Jamie Sean
 
 
 

Review 1 May 2019
Recommended by customer in DD4
 My Age: 70 + 
 I'm: Female 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacing rubber seal in cistern.
 
Cost: £50

"Jmac always answer your calls and arrange time and day as soon as possible. If an emergency occurs for Jmac they still call on you even if it is later than arranged.
very good service. "
 
 
 
 
 
 

Review 28 Jul 2018
Recommended by customer in DD2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We had a slow leak from a pipe behind a false wall in the guest toilet. The only indication of this was a wet carpet in the corner of the room.
 
Cost: £75
 

"Jamie identified the problem within minutes, replaced the section of leaky pipe and replaced an iffy part in the toilet itself. He advised re drying the carpet and replacing the soggy fascia board. The price was good value for money and he came promptly. I have used JMAC on a number of occasions and will do again."
 
 
Team:
Jamie
 
 
 
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