Waterflow Bathrooms

Where reputations count.

Unit 3,, 15 Kirk Street
Dundee
Angus
DD2 3UY

Plumbing & Heating Engineers

www.waterflowplumbing.co.uk/

Email This Business

Tel 01382 690670
Mobile 07739 702 000

Listed under: Bathrooms / Bathroom Fitters / Bathroom Installers

100% recommended Rating 9.7/100
244 reviews since 2006

Satisfaction Ratings

Overall Rating	9.7 /10
Based on 244 reviews since 2006

Quality	9.7/10
The quality of the work was as expected and agreed

Tidy	9.7/10
There was little disruption and the site was left clear and tidy

Service	9.8/10
The team was friendly, helpful, considerate and professional

Value	9.6/10
The price represents value for money

Recent Reviews

" These are the 4th and 5th bathrooms we have had completed by Waterflow. Their professional workmanship and aftercare is of an excellent quality. Neil, Stewart, Anne and the team are great at wha...." more

" Very pleased with all the work, and Neil and Stewart were very helpful." more

" Beyond delighted with the work. Amazing quality and brilliant service from start to finish." more

" From start to finish the whole team were exceptional. We have already recommended them to friends." more

About Us
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Legal Name: Waterflow Bathrooms.

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Review 11 Sep 2026 Recommended by customer in DD4 business Waterflow Bathrooms https://www.referenceline.com/plumbing_heating_engineers-in-dundee-waterflowbathrooms-10770

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Complete refit of a WC and en suite shower room including flooring, tiling, plumbing works and fitting new gas supplied radiators.

"These are the 4th and 5th bathrooms we have had completed by Waterflow.

Their professional workmanship and aftercare is of an excellent quality.

Neil, Stewart, Anne and the team are great at what they do and always on hand to provide support."

REPORT THIS REVIEW

Review 28 Aug 2026 Recommended by customer in DD3 business Waterflow Bathrooms https://www.referenceline.com/plumbing_heating_engineers-in-dundee-waterflowbathrooms-10770

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Removing bath and fitting walk in shower

"Very pleased with all the work, and Neil and Stewart were very helpful."

Team:
Neil Stewart

REPORT THIS REVIEW

Review 24 Aug 2026 Recommended by customer in DD5 business Waterflow Bathrooms https://www.referenceline.com/plumbing_heating_engineers-in-dundee-waterflowbathrooms-10770

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

2 new bathrooms

"Beyond delighted with the work. Amazing quality and brilliant service from start to finish."

Team:
Neil Thomson Stuart Mcconnachy

REPORT THIS REVIEW

Review 24 Aug 2026 Recommended by customer in DD5 business Waterflow Bathrooms https://www.referenceline.com/plumbing_heating_engineers-in-dundee-waterflowbathrooms-10770

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Remove bath and tiles. Fitting walk in shower and tiling.

"From start to finish the whole team were exceptional. We have already recommended them to friends."

Team:
Ann Taylor Stewart Dave

REPORT THIS REVIEW

Review 20 Aug 2026 Recommended by customer in DD3 business Waterflow Bathrooms https://www.referenceline.com/plumbing_heating_engineers-in-dundee-waterflowbathrooms-10770

Satisfaction Ratings


Quality	9/10
The quality of the work was as expected and agreed

Tidy	8/10
There was little disruption and the site was left clear and tidy

Service	9/10
The team was friendly, helpful, considerate and professional

Value	9/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Full remodelling of bathroom, including installation of tiled walls, vinyl flooring, walk in shower, new basin cabinet and toilet, new towel rail heater and all electrics.

"This firm were excellent to deal with.

They were very professional. The quality of their work was high the coordination of the various tradespeople involved was done to minimise scheduling gaps.

Their administrator / showroom staff person was extremely helpful and knowledgeable.

All in all it was a very positive experience and I'm delighted with my new bathroom."

Team:
Neil

REPORT THIS REVIEW

Review 17 Aug 2026 Recommended by customer in DD4 business Waterflow Bathrooms https://www.referenceline.com/plumbing_heating_engineers-in-dundee-waterflowbathrooms-10770

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Fitting of new bathroom including floor tiles and wall tiles, with fittings.

"Done to a very high standard. Staff were very helpful and informative."

Team:
Neil Anne

REPORT THIS REVIEW

Review 21 Feb 2026 Recommended by customer in DD3 business Waterflow Bathrooms https://www.referenceline.com/plumbing_heating_engineers-in-dundee-waterflowbathrooms-10770

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Remove old bathroom and instal new one

"Neil and team came as arranged, everything carried out as discussed. Everyone friendly, tidy kept me informed. Work completed satisfactorily. Would definitely recommend them to others."

Team:
Neil Thomson

REPORT THIS REVIEW

Review 2 Feb 2026 Recommended by customer in DD2 business Waterflow Bathrooms https://www.referenceline.com/plumbing_heating_engineers-in-dundee-waterflowbathrooms-10770

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Strip out old bathroom and replace with a lovely tiled shower room.

"Neil Stewart and their team couldn't have done any more to help and totally converted our bath into a beautiful shower room. Lovely team of workers."

Team:
Neil Stewart Paul Dave Anne

REPORT THIS REVIEW

Review 26 Jan 2026 Recommended by customer in DD4 business Waterflow Bathrooms https://www.referenceline.com/plumbing_heating_engineers-in-dundee-waterflowbathrooms-10770

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

A cloakroom fitted in an upstairs cupboard. Toilet and sink.

"We used Waterflow 10 years to do our downstairs bathroom into a shower room. It still looks as good today. We would highly recommend them."

Team:
Neil Stewart

REPORT THIS REVIEW

Review 22 Sep 2025 Recommended by customer in DD2 business Waterflow Bathrooms https://www.referenceline.com/plumbing_heating_engineers-in-dundee-waterflowbathrooms-10770

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

New bathroom installed. Old fitments removed taken away. Wall taken down and under floor heating installed.

"Delighted with service from initial visit to showroom. Advice very appropriate and was able to take samples home before deciding. Quality of work excellently any delays outwith waterfall control explained and I was kept informed throughout. Extras I wanted supplied with no delay and all times tidy and professional at all times. "

Team:
Neil Stewart Ann

REPORT THIS REVIEW

Review 16 Apr 2024 Recommended by customer in DD3 business Waterflow Bathrooms https://www.referenceline.com/plumbing_heating_engineers-in-dundee-waterflowbathrooms-10770

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Complete removal of old bathroom including wall tiles, full refit including walk in shower unit, toilet, wash hand basin, walls fully tiled and click flooring. Spotlights and fan in ceiling and heated towel rail.

"I am very happy with my new bathroom all work was carried out to an excellent standard by Neil, Stewart and Team, all high quality products were used and everything was left clean and tidy. Also Ann in the showroom was very helpful and gave me good advice when choosing tiles etc. "

Team:
Neil Stewrt And Team

REPORT THIS REVIEW

Review 15 Feb 2024 Recommended by customer in DD2 business Waterflow Bathrooms https://www.referenceline.com/plumbing_heating_engineers-in-dundee-waterflowbathrooms-10770

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Complete removal of old bathroom, new shower unit, wash hand basin, toilet wet wall, tiles on walls and floor, spot lights and fan in ceiling.

"I could not be happier! the boys were tidy, professional, on time and very friendly.
They vacuumed and tidied everything away every night.
Ann in the office was excellent in her advice and guidance, she telephoned me regularly to keep me updated.
I am very pleased and happy with my new, beautiful bathroom. All products are of first-class quality.
Thank you.
"

Team:
Neil Stuart Paul Ann

REPORT THIS REVIEW

Review 11 Jan 2024 Recommended by customer in DD5 business Waterflow Bathrooms https://www.referenceline.com/plumbing_heating_engineers-in-dundee-waterflowbathrooms-10770

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Total refit of bathroom for us and another for my parents.
Can't remember exact costs.

"Excellent workmanship and positive, friendly staff - office and workmen.
We love our bathroom - they took into account our general style and made sure bathroom reflected that."

Team:
Neil Anne

REPORT THIS REVIEW

Review 27 Dec 2023 Recommended by customer in DD2 business Waterflow Bathrooms https://www.referenceline.com/plumbing_heating_engineers-in-dundee-waterflowbathrooms-10770

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Full bathroom strip and refit
Fully tiles all new fitments throughout, all labour and removal of all rubbish and scrap.

"Our refit was started and completed on time. We were kept fully informed of work changes and progress we discussed a change to original plans which were of benefit to us as customers. The whole team from start to finish were friendly, trustworthy and professional. We are 100% happy and thoroughly recommend this company."

Team:
Neil Stewart

REPORT THIS REVIEW

Review 21 Dec 2023 Recommended by customer in DD2 business Waterflow Bathrooms https://www.referenceline.com/plumbing_heating_engineers-in-dundee-waterflowbathrooms-10770

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Refit shower room.

"Work carried out to a high standard.
A bit slow to come out and estimate for the job once we asked for this to be done."

Team:
Neil

REPORT THIS REVIEW

Review 19 Dec 2023 Recommended by customer in DD3 business Waterflow Bathrooms https://www.referenceline.com/plumbing_heating_engineers-in-dundee-waterflowbathrooms-10770

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

REfurbishment of bathroom

"From the start, Ann in the showroom was a great help in advising each step of the way.
Neil and Stewart installed the new bathroom to a very high standard."

Team:
Ann Neil Stewart

REPORT THIS REVIEW

Review 19 Dec 2023 Recommended by customer in DD5 business Waterflow Bathrooms https://www.referenceline.com/plumbing_heating_engineers-in-dundee-waterflowbathrooms-10770

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

3 bathroom replacements

"All work completed to an excellent standard. All the works and trades were co-ordinated by Waterflow and the end products were exceptional.
For 3 quality bathrooms, the cost was very good. "

Team:
Ann And Team Neil Stewart

REPORT THIS REVIEW

Review 11 Dec 2023 Recommended by customer in DD4 business Waterflow Bathrooms https://www.referenceline.com/plumbing_heating_engineers-in-dundee-waterflowbathrooms-10770

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

En Suite complete new bathroom

"From place of contact at the showroom, the staff could not be more helpful. I got new roof, lights, wet wall, state of the art shower, sink, toilet, radiator and flooring.
Everything has been done exceptionally well first class. I am a perfectionist and the staff at Waterflow did everything from start to finish with perfection. Cannot rate them highly enough.
"

Team:
Neil Stewart

REPORT THIS REVIEW

Review 8 Dec 2023 Recommended by customer in DD7 business Waterflow Bathrooms https://www.referenceline.com/plumbing_heating_engineers-in-dundee-waterflowbathrooms-10770

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

New fitted bathroom

"Work carried out to a very high standard and all the team were easy to talk to."

Team:
Neil Stewart Ann

REPORT THIS REVIEW

Review 8 Dec 2023 Recommended by customer in DD2 business Waterflow Bathrooms https://www.referenceline.com/plumbing_heating_engineers-in-dundee-waterflowbathrooms-10770

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	8/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Bathroom installation

"Very impressed with Waterflow. Firstly Ann in the showroom was very helpful in selecting the tiles, bath, and sink.
Neil went the extra mile to ensure our shower gave the right temperature. Coming back several times and diagnosing that we needed a pressure valve to control our water.
High quality of work and good quality products used - will last!

"

Team:
Ann Niel Stewa

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