Stranks Removals & Storage Ltd

Unit 5, Wotton Trading Estate, Wotton Road
Ashford
Kent
TN23 6LL

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating 9.6/10
372 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 372 reviews since 2007
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The removal company was always very polite and courteous. Everyone on the day is of the move was careful and considerate. They went out of their way to be respectful (i.e, asking to use the too, hel...."   more
 
" Moving day is stressful by it's very nature. The three guys from Strank's were excellent in every way. They took care, deconstructed and reconstructed furniture and remained good matured and professio...."   more
 
" Excellent service in every way- highly recommended! crew very helpful and polite."   more
 
" Excellent."   more
 
About Us

     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 89%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 91%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 82%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 90%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 88%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 73%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

1st 4
best 9
Brilliant 11
care 12
careful 8
certainly 9
cheerful 14
class 8
courteous 17
crew 15
David 11
definitely 18
efficient 38
Excellent 71
extremely 18
Fantastic 13
finish 12
friendly 52
friends 8
furniture 8
good 19
Great 22
guys 19
happy 12
hard 20
helpful 60
highly 22
impressed 15
packing 11
pleasant 8
pleased 18
polite 59
professional 40
quick 8
Really 8
recommend 58
recommended 13
removal 39
Removals 9
satisfied 9
service 76
smoothly 11
Stranks 60
stress 12
stressful 13
team 38
thank 28
thanks 10
trouble 17
working 8
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 15 Oct 2018
Recommended by customer in CT20
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Items packed and stored for 4 months. Then delivered to new property, with lots of stairs.
 
Cost: £1700

"The removal company was always very polite and courteous. Everyone on the day is of the move was careful and considerate.
They went out of their way to be respectful (i.e, asking to use the too, helping move items even when I changed my mind)
Excellent experience. "
 
 
 
 
 
 


Review 18 Sep 2018
Recommended by customer
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 bed house to basement 1 bed flat, narrow access down a number of steps.
 
Cost: £691

"Moving day is stressful by it's very nature. The three guys from Strank's were excellent in every way. They took care, deconstructed and reconstructed furniture and remained good matured and professional throughout."
 
 
 
 
 
 


Review 17 Sep 2018
Recommended by customer in CT16
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Loading was completed over 3 days and delivered over 2 days due to quantity of items, including a considerable amount of art and craft materials.
 
Cost: £2400
 
 
 
 


Review 6 Sep 2018
Recommended by customer in TN23
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From one part bode in Archford to another.
 
Cost: £816

"Excellent service in every way- highly recommended!
crew very helpful and polite."
 
 
 
 
 
 


Review 3 Sep 2018
Recommended by customer in TN27
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1130
 
 
 
 


Review 3 Sep 2018
Recommended by customer in TN25
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £505

"Excellent."
 
 
 
 
Team:
James Crew
 
 
 


Review 9 Jul 2018
Recommended by customer in TN30
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House contents from Ashford to Tenterden.
 

"The crew was first class.
They arrived on time, worked hard and professionally and were cheerful and courteous throughout."
 
 
 
 
Team:
Tom Jamie
 
 
 


Review 8 Jun 2018
Recommended by customer in TN25
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 Bed move plus garden.
 

"Overall a smooth move, confusion over moving my garden was evident throughout."
 
 
 
 
Team:
James Jake
 
 
 


Review 23 Mar 2018
Recommended by customer in CT21
 My Age: 70 + 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"'Very professional move' Both men made excellent team work. Each knew his job we can highly recommend them. My furniture is in store I have no doubt it will be well looked after. "
 
 
 
 
Team:
James Dan
 
 
 


Review 5 Mar 2018
Recommended by customer in CT20
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
All well Smoothly.
 
Cost: £800
 
 
 
 


Review 20 Feb 2018
Recommended by customer in TN26
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move was planned for 2 vehicles, 1 for the house and 1 for the garage, shed and garden.
All services provided for the house move except packing.
 
Cost: £790

"Excellent service, punctual, friendly and efficient.
The removal team made a stressful situation seem like a walk in the park.
Nothing was too much trouble and the handling of difficult items dealt with accordingly.
They made sure that we had what we wanted in the right place for the first day in our new home.
Completely satisfied."
 
 
 
 
Team:
Matt Dan
 
 
 


Review 12 Feb 2018
Recommended by customer in TN25
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
All packing and removal very well done.
 
 
 
 
 


Review 1 Feb 2018
Recommended by customer in TN26
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Household: 3-4 bedrooms.
Distance: Up to 25 miles.
Type: Removal only.
 
Cost: £720

"Our removal company didn't turn up on the day.
So we contacted this company (Stranks) who managed at the last minute to move us.
The staff were excellent and we would certainly use them again."
 
 
 
 
Team:
Iain Day Dan Jacob
 
 
 


Review 1 Feb 2018
Recommended by customer in CT18
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved 2 houses into one.
 
Cost: £1494

"The guys were excellent.
Professional, polite, accommodating.
Would definitely recommending Stranks."
 
 
 
 
Team:
Iain James Phil Jacob Jor
 
 
 


Review 31 Jan 2018
Recommended by customer in ME17
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Household: 3-4 bedrooms.
Distance: up to 25 miles.
Type: Removal only.
 
Cost: £950

"Very efficient and helpful company.
The removal team on day of move were very polite and helpful.
Would highly recommend."
 
 
 
 
 
 


Review 2 Jan 2018
Recommended by customer in TN25
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 Bedroom semi-detected with large garden.
A number of large furniture item.
 
Cost: £980
 
 
Team:
Iain James Tom Darly Shan
 
 
 


Review 2 Jan 2018
Recommended by customer in CT4
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removing boxes / objects from a 3 bedroom house and unloading to new property. ( challenges; narrow stairwell).
 
Cost: £600

"Brilliant service, many thanks."
 
 
 
 
Team:
Damian Dan
 
 
 


Review 22 Dec 2017
Recommended by customer in TN25
 My Age: 40 - 49 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Quite awkward: through a driveway and garden with steps. Dreadful weather. Delivery to narrow country lane. All handled easily and competently.
 
Cost: £564
 
 
Team:
James Daryl Shane
 
 
 


Review 22 Dec 2017
Recommended by customer in TN25
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Everything moved carefully. Move completed on time.
 
Cost: £1080

"Very good service."
 
 
 
 
Team:
Iain Dan Tom Danny Phil J
 
 
 


Review 20 Dec 2017
Recommended by customer in DA3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1032

"Personable, Polite staff. Owner was part of team that moved us out. Arrived promptly. Completed 'Packup' in good time. Already to go at new house when we collected keys. All done in 2 hours. No unusual challenges."
 
 
 
 
Team:
Iain Darly Danny
 
 
 

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