R & J Removals Ltd

Unit 12 Dynamic House, Stover Road
Yate
Bristol
BS37 5JN

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 9.6/10
915 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 915 reviews since 2009
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Our move with R & J Removals Ltd was prompt, well organised and expertly conducted by the removal team of 3. The team were on time at the pick up address, picked up everything and loaded our property ...."   more
 
" RJ Removals turned up early, worked hard and fast to get my house packed up and were happy and friendly whilst doing it. The team of lads got on very well and it helped to reduce our moving day stress...."   more
 
" would definitely recommend R&J, from start to finish they were so efficient, nothing was too much trouble, everything was taken care of and they worked well together too. couldnít fault them at all"   more
 
" Good communication and organisation from Dave and Paul. Great team who worked tirelessly until everything was out of both houses and into our new property. Used R&J to pack for me aswell. Highly recom...."   more
 
About Us


Customer satisfaction is what we strive for, as one of Bristol's largest removal companies you can always rely on us to provide a professional cost efective removal service.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 92%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 94%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 74%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 87%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 96%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 73%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 37
arrived 99
belongings 46
Boxes 80
brilliant 58
care 85
careful 46
courteous 42
definitely 90
easy 58
efficient 151
Excellent 183
experience 62
extremely 73
Fantastic 57
finish 48
free 41
friendly 227
friends 49
furniture 87
good 143
Great 141
guys 168
happy 92
hard 148
help 60
helped 44
helpful 244
Highly 109
packed 70
packing 87
pleased 69
polite 223
professional 174
property 55
quick 66
quote 78
R&J 182
really 113
recommend 315
recommended 96
removal 167
Removals 188
service 310
stress 81
stressful 83
team 206
Thank 94
Thanks 69
trouble 77
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 9 Dec 2019
Recommended by customer in TA4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
Cost: £1122
 

"Our move with R & J Removals Ltd was prompt, well organised and expertly conducted by the removal team of 3. The team were on time at the pick up address, picked up everything and loaded our property in such a way that the off load at the delivery address was also prompt and well organised. The removal team arrived at the delivery address earlier than expected, were efficient and careful with our property during the offload, placing items where we required them, carrying out this action without any concerns and were professional throughout. We would certainly use them again in the future and recommend them and the removal company to others. The best moving experience we have ever experienced, they removed all of the stress that we thought it would entail. Thank you."
 
 
Team:
The team of 3 were all brilliant
 
 
 


Review 9 Dec 2019
Recommended by customer in BS16
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from house to house within local area
 
Cost: £700
 

"RJ Removals turned up early, worked hard and fast to get my house packed up and were happy and friendly whilst doing it. The team of lads got on very well and it helped to reduce our moving day stress!

Items were carefully wrapped and skilfully manoeuvred through tight corners and stairwells. Putting down protected carpet covers was a nice touch.

Boxes were all moved into the right rooms at the new house and the guys didnít leave until we were happy that our things were correctly placed; even making sure that heavier items were moved and rotated within rooms to help us with our unpacking.

Very happy. Great service. Would recommend to our friends."
 
 
Team:
Matt Matt Jason
 
 
 


Review 28 Nov 2019
Recommended by customer in BS30
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
a usual straight forward house move
 
Cost: £660
 

"would definitely recommend R&J, from start to finish they were so efficient, nothing was too much trouble, everything was taken care of and they worked well together too. couldnít fault them at all"
 
 
Team:
cant remember but they were excellent
 
 
 


Review 27 Nov 2019
Recommended by customer in BS16
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We had two properties that required emptying and moving into one new one.

"Good communication and organisation from Dave and Paul. Great team who worked tirelessly until everything was out of both houses and into our new property. Used R&J to pack for me aswell. Highly recommended."
 
 
Team:
Can't remember all of their names now, but all were excellent and we would like to thank them very much.
 
 
 


Review 8 Nov 2019
Recommended by customer in BS10
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
1 bed house removal service to a storage unit
 
Cost: £300
 

"I have used R&J removals on many of occasions due to my many house moves over the past 5 years.
Excellent service
Good value for money
Efficient and reliable
creative and up for a challenge
will return"
 
 
Team:
all staff
 
 
 


Review 2 Nov 2019
Recommended by customer in EX36
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from Bristol to South Molton
 
Cost: £900
 

"We weíre very pleased with the service provided by R & J Removals. The quote was comparable to others. The 2 guys that did our move were pleasant & polite through out the process."
 
 
Team:
Mathew & Matt
 
 
 


Review 15 Oct 2019
Recommended by customer in BS37
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Residential move 4 bed house downsizing to 3 bed.
 
Cost: £990
 

"Efficient, friendly and supportive team of movers. No hiccups, no problems and a brilliant service provided. Would highly recommend"
 
 
 
 


Review 15 Oct 2019
Recommended by customer in BS15
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving furniture from my old home to a storage unit.
 
Cost: £300
 

"The removal team provided a friendly efficient service. I will use them again when I relocate."
 
 
 
 


Review 3 Oct 2019
Recommended by customer in BS30
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I was moving 10mins away to a smaller property.

"The guys were amazing, packed up my house swiftly and kept in touch whilst we were waiting for keys. Didnít anticipate an uncleaned house the other end and they were extremely patient while we tried to clean and they removed items that were left at the property, it was a very stressful and upsetting time but they were so lovely and helped as much as they could. After this Iím not sure Iíll move again but if I did I would definitely use R & J ."
 
 
 
 


Review 17 Sep 2019
Recommended by customer in BS20

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packing, move out of property, hold possessions overnight, move into new property the following day.

"Would happily recommend R&J Removals. They did a great job of our move and were friendly and helpful. We had assistance packing the day before which was well worth it. Unlike previous moves we've done over the years with various companies, there were no damages to any of our possessions. Although there was a problem with being a team member down unexpectedly on the day of our move they worked hard to find a replacement and get everything moved out on time."
 
 
 
 


Review 13 Sep 2019
Recommended by customer in GL2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I have used R&J removals several times over this last 20 years
 
Cost: £720
 

"Each and every time they are nothing but professional, hard working and the very best you can have on a day that is truly stressful and extremely hard work.
But one thing to know donít stress because the team that arrives takes away all your stress and does nothing but hard work and they make it seem so easy!!!
I would highly recommend this company... The Best service and they look after you... very organised and very very professional

Amazing team very supportive of your feelings regarding your move and always so kind and hard working"
 
 
Team:
Sergee
 
 
 


Review 9 Sep 2019
Recommended by customer in BS21

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Simple move from 2 bed to 3 bed house. Shed and garden plants also moved.
 
Cost: £600
 

"Sergei and Matt were two very friendly guys that you could have a conversation and laugh with. They were professional, quick and took great care of our items. They arrived and set out how the move would work, answered questions and worked around us while we still packed last minute items. We felt very at ease with them both and had great faith in them. Although I never want to move again, if I did, I would come back to R&J. I am certainly recommending to friends."
 
 
Team:
Sergei and Matt
 
 
 


Review 9 Sep 2019
Recommended by customer in BS37
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from house and putting into storage. Very impressed with service, the fastness and cheerfulness of drivers was great.
 
Cost: £420
 

"Very professional service, clear instructions and staff very helpful"
 
 
 
 


Review 8 Sep 2019
Recommended by customer in Bs31
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Firstly I must mention how difficult planning my move was due to the bottom of my chain repeatedly delaying our completion date and how accommodating R&J were in fitting us in with very little notice. We requested a 2 part move: 50% into storage and the remainder several days later.

"R&J have now moved my family 3 times and I would not hesitate to recommend them to anyone. The guys were very friendly, polite and accommodating. They worked like Trojans non-stop both days. Nothing was too much trouble even when we had to take an item apart to get them out of the door. They covered, protected and labelled everything very carefully."
 
 
Team:
Matt and Sergei
 
 
 


Review 6 Sep 2019
Recommended by customer in BS6
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a semi furnished three bed house in Cotham to a four bed house in St Andrews Sergei and Danny packed us up then moved us in two trips using a small van.
 
Cost: £880
 

"I was impressed with the service provided by R and J removals from the visit to provide a quotation, to booking, packing and the move itself. Danny and Sergei were efficient and friendly packers and movers. It's a stressful time, especially if like us you are moving with a four week old and 2 year old, but with Danny and Sergei they eased the way and we even managed a few laughs. With all the cardboard involved I also really appreciated the ability to return the boxes from our move to be reused."
 
 
Team:
Danny and Sergei
 
 
 


Review 6 Sep 2019
Recommended by customer in BS37
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 bed semi rear approach to a 3 bed semi front approach approx 3 miles across town. Wanted all furniture and boxes with garage and plant pots and treesmoved.
 
Cost: £550
 

"Men were polite, quick, strong, careful and good to advise us with the routine of the day.
Office was very helpful and informative.
Helped me to car with extra boxes."
 
 
Team:
Dan and serjay
 
 
 


Review 14 Aug 2019
Recommended by customer in BS37
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Short distance move but a lot of garden related items to move
 
Cost: £780
 

"We were badly let down by another removal company and at short notice R & J helped us out.
What a great job they did arrived on time swiftly loaded everything, put us at ease and had a few jokes on the way. Access to our new house was delayed by 3 hours but we were told of all options including storage of our furniture if we did not complete. When we finally got completion again they uploaded very quickly and all items were undamaged.
They made a stressful day go smoothly."
 
 
Team:
Bit hazy on names but they were all great please thank them all
 
 
 


Review 13 Aug 2019
Recommended by customer in CF11

 I'm: Male 

 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from Bristol to Cardiff and the service was fantastic;
 
Cost: £600
 

"it's the 3rd time i've used R & J and each time has been wonderful - they make everything so stress free that moving isn't the dreadful experience that it used to be before i used R & J
I have recommended them to everyone i know who is planning to move house so hopefully i can throw some custom your way"
 
 
Team:
Sergei
 
 
 


Review 13 Aug 2019
Recommended by customer in BS37
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
My wife & myself were extremely pleased with the professional service provided by yourselves during our recent home move. Your team were prompt, friendly & polite ensuring our possessions were treated with care.

"The service provided enabled our move day to go as smoothly a it possibly could have - many thanks."
 
 
 
 


Review 11 Aug 2019
Recommended by customer in BS37
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
This was a ''local'' move of about 4 miles from an old property in a village to a new build in a nearby town. The old property was on three floors with two difficult spiral staircases. It was a very hot day, one of the hottest of the summer. The vehicle access at both properties was reasonably straightforward.
 
Cost: £1128
 

"Initial contact was very helpful and friendly and Paul's visit to quote for the move was prompt and extremely reassuring to us as we had not moved house for over 30 years! We felt the price quoted was very competitive. We opted to have a packer for a day before removal day. It became clear that contract exchange was going to be less than a week before completion, and by the time we were able to talk possible dates, the date we wanted for the move was already fully booked. We were dealing with Dave now who was excellent through this phase. Before we were able to make a firm booking, he rang round to see if he would be able call in some extra staff to help which was so helpful to us and enabled us to move towards the date all were seeking. Once the move was booked, with a very short time frame, Dave was very helpful in supplying us with packing boxes. Matt came to help pack for a day a couple of days before the move and we cannot speak highly enough of his efforts. He was magnificent, so friendly and efficient and amazed us at how much he achieved in the day. On the day, despite the great heat, the team were superb. We were out of the old property by midday, and once entry was gained at the new property, the move in was done in two hours. Both moves were done really efficiently and the team remained calm, helpful and good humoured despite the heat. Nothing was too much trouble, nothing was broken, and the whole experience, though tiring, was very positive. Many thanks to the team."
 
 
Team:
Matt, Nick, and a recent new recruit from the north east.
 
 
 

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