Mr Shifter Removals & Storage

Where reputations count.

Unit 1b Whitestone Business Park, Saltwells Road
Middlesbrough

TS4 2EB

Removers - Removals Companies

www.mrshifter.co.uk

Email This Business

Tel 01642 241 453

Listed under: Removers / Removal Companies

96% recommended Rating 9.6/100
253 reviews since 2008

Satisfaction Ratings

Overall Rating	9.6 /10
Based on 253 reviews since 2008

Sales & Support	9.7/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9.4/10
The firm took care in packing and handling our property

Collection & delivery	9.7/10
Our property was collected and delivered as agreed

Service	9.7/10
The staff were presentable punctual and polite

Value	9.3/10
The firm\'s charges are reasonable for the work involved

Recent Reviews

" The best decision we made in the whole moving house process was booking Mr Shifter for the big day. Marshall and Ryan were cheerful, helpful, careful and super-efficient in getting us into our new hom...." more

" From obtaining a quote to completing the move, it was seamless. Easy to book in the dates I needed, easy to understand quote and supporting information. The guys were on time and took care of everythi...." more

" Was told to expect an afternoon removal. Rang at 10 am to check likely time. Was told 'in less than 30 minutes'. Consequently the move was chaotic as we were not ready having not expected men to arriv...." more

" Have completed 2 moves in the last 20 months using Mr. Shifter. Quotes were competitive all aspects from examined furniture, to move completion were expertly handled without damage. " more

About Us
Information provided by the business
Legal Name: Mr Shifter Removals & Storage.

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Review 15 Apr 2021 Recommended by customer in DL2 I'm: Male business Mr Shifter Removals & Storage https://www.referenceline.com/removers_removals_companies-in-middlesbrough-mrshifterremovalsstorage-15120

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Moved from three-bedroom semi in Darlington to bungalow in Sadberge.

Cost: £600

"The best decision we made in the whole moving house process was booking Mr Shifter for the big day. Marshall and Ryan were cheerful, helpful, careful and super-efficient in getting us into our new home and they even left us some uneaten Kit-Kats! They arrived promptly, set about their work efficiently, nothing was damaged and they made it as stress-free as possible. They were great and when you add in a smooth booking process and competitive price, it makes Mr Shifter an impressive outfit. I can't see how you could get any better. So, get shifting..."

Team:
Jim and office team and Marshall and Ryan on the day of the move.

REPORT THIS REVIEW

Review 3 Feb 2021 Recommended by customer in TS5 My Age: 50 - 59 I'm: Female My level of experience of similar services: Average I have known this business: Over 10 years business Mr Shifter Removals & Storage https://www.referenceline.com/removers_removals_companies-in-middlesbrough-mrshifterremovalsstorage-15120

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Mr Shifter were amazing and I would have no hesitation in recommending them. My house move all went smoothly, and they took care of everything, including packing everything up. Nothing was too much trouble. They were professional, friendly, polite, respectful, efficient, and this all made the move fun too. I felt that I and my belongings were safe in their hands.

Cost: £1500

"From obtaining a quote to completing the move, it was seamless. Easy to book in the dates I needed, easy to understand quote and supporting information. The guys were on time and took care of everything. They left my bed and whatever else I needed for overnight, before dismantling this to move me the next day. The move was smooth and they unloaded everything where I requested. Then everything was easy to find, including all the bits to reassemble the beds. The packing was professional and everything carefully wrapped so it was easy to unwrap things at the other end. I would struggle to fault anything. I felt in safe hands, with my belongings really cared for and respected. Nothing was too much trouble, and they were friendly, fun, courteous and professional. It made the move itself enjoyable, when so much else around it all has been stressful."

Team:
Matt, Liam and Anthony

REPORT THIS REVIEW

Review 15 Feb 2019 Not Recommended by customer in TS17 My Age: 60 - 69 I'm: Female My level of experience of similar services: Below Average I haven't used this business before business Mr Shifter Removals & Storage https://www.referenceline.com/removers_removals_companies-in-middlesbrough-mrshifterremovalsstorage-15120

Satisfaction Ratings


Sales & Support	7/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	5/10
The firm took care in packing and handling our property

Collection & delivery	2/10
Our property was collected and delivered as agreed

Service	7/10
The staff were presentable punctual and polite

Value	5/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Small amount of furniture and goods from bungalow to 1st floor flat with lift. Distance approx 1 mile short notice arrangement (4 days)

Cost: £360

"Was told to expect an afternoon removal. Rang at 10 am to check likely time. Was told 'in less than 30 minutes'. Consequently the move was chaotic as we were not ready having not expected men to arrive until after lunch time. Wouldn't even have had any notice if I hadn't rang to check. A very stressful experience."

REPORT THIS REVIEW

Review 7 Jan 2019 Recommended by customer in DL2 My Age: 50 - 59 I'm: Male My level of experience of similar services: Above Average I have known this business: Over 10 years business Mr Shifter Removals & Storage https://www.referenceline.com/removers_removals_companies-in-middlesbrough-mrshifterremovalsstorage-15120

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

We moved December 7th, the day Barclays banking system crashed. We had a 5 hour delay on the day, however the removal company where fantastic, very polite.

Cost: £680

"Mr. Shifter many thanks for looking after us on our recent move. First class service, before, during and after. Over the past 10 years we have used Mr.Shifter a couple of times and I would say the service gets better and better, Jim is very very helpful which helps in a stressful time many thanks guys. "

REPORT THIS REVIEW

Review 7 Jan 2019 Recommended by customer in TS9 My Age: 70 + I'm: Male My level of experience of similar services: Experienced I have known this business: 1 - 5 years business Mr Shifter Removals & Storage https://www.referenceline.com/removers_removals_companies-in-middlesbrough-mrshifterremovalsstorage-15120

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move was from an old cottage to a bungalow. Difficult and steep stair access handled without any problems.

Cost: £300

"Have completed 2 moves in the last 20 months using Mr. Shifter. Quotes were competitive all aspects from examined furniture, to move completion were expertly handled without damage. "

Team:
Mr Gray

REPORT THIS REVIEW

Review 7 Jan 2019 Recommended by customer in NE62 My Age: 60 - 69 I'm: Male My level of experience of similar services: Below Average I have known this business: 1 - 5 years business Mr Shifter Removals & Storage https://www.referenceline.com/removers_removals_companies-in-middlesbrough-mrshifterremovalsstorage-15120

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	8/10
The staff were presentable punctual and polite

Value	8/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Cost: £900

"An excellent service the team worked very hard and got all of my belongings here safely. "

Team:
Jeff Stev

REPORT THIS REVIEW

Review 29 Oct 2018 Recommended by customer in TS9 My Age: 70 + I'm: Female My level of experience of similar services: Above Average I have known this business: 5 - 10 years business Mr Shifter Removals & Storage https://www.referenceline.com/removers_removals_companies-in-middlesbrough-mrshifterremovalsstorage-15120

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The firm\'s charges are reasonable for the work involved

Show All

Customer Review

To transport Oak bookcase and oak table from my property to that of my son.

Cost: £96

"This is the fifth time that I have used Mr Shifter and that "Says-It-All". It appears that Kevin and Mark were both involve with the earlier moves as well as this one. All I can say your firm is very efficient and professional and that all the staff are friendly, polite and area pleasure to deal with. Thank you all very much. "

Team:
Kevin Mark

REPORT THIS REVIEW

Review 10 Sep 2018 Recommended by customer in HG17 My Age: 70 + I'm: Female My level of experience of similar services: Average I haven't used this business before business Mr Shifter Removals & Storage https://www.referenceline.com/removers_removals_companies-in-middlesbrough-mrshifterremovalsstorage-15120

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

My first move as a window, with the added stress of a query about a completion date. My life was made so much easier with reassurance Jim Gray and his team.

Cost: £1692

"After my initial meeting with Jim Gray. I felt confident I was in good hands. Which proved to be the case. What a team!"

REPORT THIS REVIEW

Review 15 May 2018 Recommended by customer in TS14 My Age: 70 + My level of experience of similar services: Average I have known this business: Over 10 years business Mr Shifter Removals & Storage https://www.referenceline.com/removers_removals_companies-in-middlesbrough-mrshifterremovalsstorage-15120

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Moved (down sized) from 4 bed house to 2 bed bungalow.

Cost: £550

"Went very well."

REPORT THIS REVIEW

Review 15 May 2018 Recommended by customer in TS9 business Mr Shifter Removals & Storage https://www.referenceline.com/removers_removals_companies-in-middlesbrough-mrshifterremovalsstorage-15120

Satisfaction Ratings

Show All

Customer Review

REPORT THIS REVIEW

Review 10 Apr 2018 Recommended by customer in DL8 My Age: 50 - 59 I'm: Male My level of experience of similar services: Beginner I haven't used this business before business Mr Shifter Removals & Storage https://www.referenceline.com/removers_removals_companies-in-middlesbrough-mrshifterremovalsstorage-15120

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Cost: £888

"The move was effortless as the guys made everything so easy and reduced stress to a minimum.The guys were polite, courteous and nothing was a problem."

Team:
Geoff Kev Terry

REPORT THIS REVIEW

Review 26 Mar 2018 Recommended by customer in TS6 My Age: 50 - 59 I'm: Female My level of experience of similar services: Experienced I have known this business: Over 10 years business Mr Shifter Removals & Storage https://www.referenceline.com/removers_removals_companies-in-middlesbrough-mrshifterremovalsstorage-15120

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"Fantastic first class service.
Nothing was too much trouble.
Friendly helpful staff.
It was one thing on moving day I didn't need to worry about."

REPORT THIS REVIEW

Review 8 Feb 2018 Recommended by customer in TS18 My Age: 40 - 49 I'm: Female My level of experience of similar services: Beginner I haven't used this business before business Mr Shifter Removals & Storage https://www.referenceline.com/removers_removals_companies-in-middlesbrough-mrshifterremovalsstorage-15120

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move a family of 6 a short distance.
Provided boxes and packing materials when needed.
Friendly helpful staff.

Cost: £960

"Great! Friendly, Hard working.
Clean and tidy on the whole.
Would recommend and have!"

Team:
Kev Steve

REPORT THIS REVIEW

Review 23 Jan 2018 Recommended by customer in TS8 My Age: 60 - 69 business Mr Shifter Removals & Storage https://www.referenceline.com/removers_removals_companies-in-middlesbrough-mrshifterremovalsstorage-15120

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Value	9/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Satisfactory

Cost: £425

"Satisfied customer.Was recommended by friend."

REPORT THIS REVIEW

Review 18 Jan 2018 Recommended by customer in TS18 My Age: 50 - 59 I'm: Female My level of experience of similar services: Experienced I have known this business: 5 - 10 years business Mr Shifter Removals & Storage https://www.referenceline.com/removers_removals_companies-in-middlesbrough-mrshifterremovalsstorage-15120

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

The move entailed carrying furniture down some tricky stairs. All handled safely, as we were on the first floor.

Cost: £660

"We found the whole process from start to finish very easy.
Nothing was too much trouble for Jim, and the lads on the day were brilliant and very friendly, helpful and seemed to enjoy their job.

They advised on certain aspects and were quick as well. We've used them twice before and will use again, but hopefully not for a long time, moving office keep us too busy."

REPORT THIS REVIEW

Review 17 Jan 2018 Recommended by customer in DL3 My Age: 30 - 39 I'm: Male My level of experience of similar services: Average I have known this business: 5 - 10 years business Mr Shifter Removals & Storage https://www.referenceline.com/removers_removals_companies-in-middlesbrough-mrshifterremovalsstorage-15120

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Very organised move, only one trip required.
Couches proved difficult but handled excellent and American fridge.

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Review 16 Jan 2018 Recommended by customer in TS15 My Age: 70 + I'm: Female My level of experience of similar services: Beginner I haven't used this business before business Mr Shifter Removals & Storage https://www.referenceline.com/removers_removals_companies-in-middlesbrough-mrshifterremovalsstorage-15120

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	8/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Moved from one home to a new home.

Cost: £600

"Very good."

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Review 13 Dec 2017 Recommended by customer in TS10 My Age: 60 - 69 I'm: Female My level of experience of similar services: Below Average I have known this business: 1 - 5 years business Mr Shifter Removals & Storage https://www.referenceline.com/removers_removals_companies-in-middlesbrough-mrshifterremovalsstorage-15120

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Packing the fragile pieces, dismantling, beds and wardrobes and reassembling them. Congestion when downsizing but well handled.

Cost: £1400

"Cannot remember the names of the staff. Hopeless with names but they were pleasant lads, very obliging and efficient. They certainly had their work cutout on our move but fitted everything in the time frame. Very happy with service."

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Review 23 Nov 2017 Recommended by customer in TS12 My Age: 70 + I'm: Male My level of experience of similar services: Experienced I have known this business: Under 1 year business Mr Shifter Removals & Storage https://www.referenceline.com/removers_removals_companies-in-middlesbrough-mrshifterremovalsstorage-15120

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"Our move went very well. The lads were great. No hassle at both ends. Did a good and happy move. "

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Review 3 Nov 2017 Recommended by customer in TS7 My Age: 60 - 69 I'm: Female My level of experience of similar services: Below Average I have known this business: 1 - 5 years business Mr Shifter Removals & Storage https://www.referenceline.com/removers_removals_companies-in-middlesbrough-mrshifterremovalsstorage-15120

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Moved contents of house into storage until new house was ready. Then moved contents into new house.

Cost: £1940

"Excellent company very friendly and efficient staff. Would recommend company to everyone. "

REPORT THIS REVIEW

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