Ballards Removals Ltd

Ballards Business Park, Old London Road
Markham Moor
Nottinghamshire
DN22 0TE

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.6/10
915 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 915 reviews since 2009
 
 
 
Sales & Support 9.4/10 Sales & Support Rating 9.4
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Excellent service very prompt arrival very helpful men. "   more
 
" The move was done most efficiently. "   more
 
" Maybe a little over careless on access. Guys who moved me in were very good. "   more
 
" Personally I feel the exchange date and completion date should be discussed with urgency with removal firms. My experience with this move meant you had to give two weeks. Notice with removal firms wit...."   more
 
About Us


About Ballards Removals
Ballards Removals is one of the longest established household removal firms in the East Midlands.

By Choosing Ballards, you have the peace of mind that you'd expect from working with a family owned and managed household removals company we care about your removals and storage. With:

■11 specialised removal vehicles and a purpose built head office and warehousing facility
■25 full time staff, all fully trained by the British Association of Removers to national standards
■Experienced removal experts to talk to - we can move almost anything
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 90%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 94%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 79%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 90%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 95%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 82%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 25
Arrived 47
Ballards 145
boxes 23
brilliant 43
Care 41
careful 43
cheerful 37
class 20
courteous 61
credit 20
crew 34
Definitely 39
easy 21
efficient 93
efficiently 22
Excellent 185
experience 28
extremely 51
fantastic 41
finish 26
free 24
friendly 136
friends 20
furniture 33
good 93
great 68
happy 43
hard 77
help 22
helped 21
helpful 195
highly 50
impressed 40
just 19
Pleasant 38
pleased 40
polite 139
professional 122
really 37
recommend 153
removal 103
service 216
smoothly 39
stress 45
stressful 49
team 184
thank 87
trouble 64
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Budget:  


Review 15 Jul 2019
Recommended by customer in DN22
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Excellent service very prompt arrival very helpful men. "
 
 
 
 
Team:
Stewart Dave
 
 
 


Review 15 Jul 2019
Recommended by customer in DN9
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"The move was done most efficiently. "
 
 
 
 
Team:
Nick David
 
 
 


Review 11 Jul 2019
Recommended by customer in DT3
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Early completion asked for on removal day, as to work with the distance of selling and buying addresses. Removal team lost a few hours of getting started, but completed moved in good time for return.
 
Cost: £1750

"Personally I feel the exchange date and completion date should be discussed with urgency with removal firms. My experience with this move meant you had to give two weeks. Notice with removal firms with less than an ideal time frame with buyer/estate agent and solicitor as well. As removal firms wanting to be paid to secure ideal date of move two weeks in advance."
 
 
 
 
Team:
Jamie Connor
 
 
 


Review 11 Jul 2019
Recommended by customer in SY23
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 6/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Leicestershire to Wales.
Down narrow steep track.
 
Cost: £2600

"Maybe a little over careless on access. Guys who moved me in were very good. "
 
 
 
 
Team:
David Nick
 
 
 


Review 8 Jul 2019
Recommended by customer in IV25
 My Age: 40 - 49 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
450 mile move.
Large settees removed before the day.
Had to leave a friend in charge on move day.
 
Cost: £2700

"I couldnt be happier with the service.
Pleasant
Professional
Polite
Helpful
It made a stressful time so much better. "
 
 
 
 
Team:
Jamie Connor
 
 
 


Review 4 Jul 2019
Recommended by customer in NG8
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of 4 bedroom house into new property.
 
Cost: £830

"Helpful and extremely appreciative of their extra assistance in helping put furniture both together.
Would highly recommend company and thankful that they didn't make our moving day any more stressful. "
 
 
 
 
 
 


Review 24 Jun 2019
Recommended by customer in DT3
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move spread over 3 days involving a 200mile and journey.
 
Cost: £2880

"Pre-Moving information was very helpful.
During the move the team worked very hard and were always polite and cooperative. "
 
 
 
 
Team:
Kev Calum
 
 
 


Review 18 Jun 2019
Recommended by customer in NE32
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move went very smoothly. The man challenge for all was the weather!!
The guys did a brilliant job and never stopped, taking care of all furniture etc was covered also the flooring.
 
Cost: £1650

"We were very pleased with the 'pick up' of our belongings and the 'drop off'. The guys were absolutely brilliant. Not once did they moan(with the weather being really bad). They just got on with their jobs. A credit to the company.
Jay and Ron. "
 
 
 
 
Team:
Dean Cal
 
 
 


Review 10 Jun 2019
Recommended by customer in DN22
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From destination to rented to storage then to new address.
 

"Excellent in every prospect. "
 
 
 
 
Team:
Stewart Bradley
 
 
 


Review 7 Jun 2019
Recommended by customer in DN7
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Short distance, but lots of stairs at destination 1200cuff.
 
Cost: £700

"Fantastic team all lads, definitely would recommend. Top job. very helpful. "
 
 
 
 
 
 


Review 2 Jun 2019
Recommended by customer in DN10
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Excellent. No problems and a very helpful team. "
 
 
 
 
Team:
Jamie Connor Clint Charli
 
 
 


Review 30 May 2019
Recommended by customer in DN4
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very flexible about moving possessions into storage as moving into new property was delayed. Delivered excess item to relative near by.
 
Cost: £2300

"Very friendly and efficient staff both delivery and admin very pleased with service. "
 
 
 
 
Team:
Simon Brad Cal
 
 
 


Review 29 May 2019
Recommended by customer in NN7
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a 4 bed semi to a 2 bed mid terrace new build 55 miles away. Grandfather clock and lots of paintings - all packed carefully.
 
Cost: £1095

"We are so grateful to Ballards for holding our provisional booking date which we couldn't confirm until less than 48 hours before we moved. Superb service. As anxious retireds we were reassured throughout also the move took only 8 1/2 hours from arriving at our house in Grantham to leaving us in our new house in King's Lynn. Special praise to "fragile packer" - amazing packer Dean, Lee, Luke cheerful even in the rain. We are so glad we chose Ballards. Thank you all. "
 
 
 
 
 
 


Review 27 May 2019
Recommended by customer in LE12
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The moving date was being worked towards but exchange happened very quickly just before our removal date. We weren't given much time to sort removals. Ballards were great and very accommodating.
 
Cost: £1300

"4 removal personal. All very courteous and friendly. Protected carpets and were very careful with our possessions. Arrived earlier than expected. Packed by 10 am. Keys released at 11. Finished and moved in by 3!. They understood about our aquarium also. 400litre glass. Very heavy. They were very careful and understood we had to sort our fish!
Would recommend. "
 
 
 
 
Team:
Jamie Connor Ian Dave
 
 
 


Review 23 May 2019
Recommended by customer in LE10
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very good move only slight problem waiting on key of new property.
 
Cost: £600

"Terrific company excellent service nothing was any problem to them."
 
 
 
 
Team:
Jay Richard
 
 
 


Review 17 May 2019
Recommended by customer in NG7
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from a large house to a flat. Also moving some items to a second address. Local move.
 
Cost: £1470
 
 
Team:
Simon Brad Will
 
 
 


Review 13 May 2019
Not Recommended by customer in DN22
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 3/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 0/10
The firm took care in packing and handling our property
Collection & delivery 7/10
Our property was collected and delivered as agreed
Service 3/10
The staff were presentable punctual and polite
Value 2/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Was very disappointed. Lots of boxes just left in garage after saying certain boxes needed to come in the house. The American fridge / freezer was covered in dents. was getting beyond a joke the removal men pestering for cups of team and even asking the grand daughter. The removal boxes were left at the wrong address"
 
 
 
 
Team:
Lee Jason Will
 
 
 


Review 10 May 2019
Recommended by customer in LN8
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
All furniture removed from house to your storage took 2 days. 1 month later delivered to new property, again it took 2 days.
 
Cost: £2100

"Staff worked hard and were courteous, and timely. Arrived when they said they would. "
 
 
 
 
Team:
Simon Brad Will
 
 
 


Review 9 May 2019
Recommended by customer in NG31
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The hardest part was getting the piano on the Van.
 
Cost: £3104

"First class service"
 
 
 
 
Team:
Lee Jason
 
 
 


Review 29 Apr 2019
Recommended by customer in S65
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The team arrived early, they were most polite and helpful. They help me solve a problem getting an awkward table into my new property.
Can't thank the team enough.
 
 
 
Team:
Rob David Dale
 
 
 

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