Satisfaction Ratings |
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Sales & Support
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10/10
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The advice and information was helpful and all correspondence was easy to understand
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Packing & Handling
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10/10
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The firm took care in packing and handling our property
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Collection & delivery
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10/10
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Our property was collected and delivered as agreed
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Service
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10/10
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The staff were presentable punctual and polite
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Value
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10/10
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The price represents value for money
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Show All
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Code of practice
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Yes
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Before the move, did your remover make you aware of the Code of Practice?
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Description
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Yes
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Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
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Loss or damage
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Yes
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Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
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Claims timing
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Yes
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Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
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Cancellation
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Yes
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Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
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Protection options
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Yes
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Before the move, did your remover explain your insurance or other protection options?
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Claims procedure
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Yes
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Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
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Customer Review
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When we moved from Sandford to Chilton, Luker Bros was the obvious choice. My nephew used to work for them and we had heard very favourable comments about them. When we first rang them we spoke to Robert Cherry and he was very friendly, efficient and a pleasure to deal with.
On removal day, Paul and Tommy arrived early and set about their task earnestly and very cheerfully. There was one item that I was really nervous about, it was a Dolls House that my father had Handcrafted for my mother. Both sadly now passed away. It is a family heirloom. They assessed the situation and set about packaging it up safely and securely.
The lorry set off to their storage facility, not to be seen for 5 weeks.
The Luker lorry arrived early on the Monday morning with our precious cargo, this time with Steve and Lee aboard and they were just as cheerful as their previous colleagues had been.
They unpacked everything quickly and swiftly moving boxes from room to room to accommodate us. The Dolls House was placed in the 3rd bedroom on a Dressing table. I was anxious as it was unpacked but all was well so I had nothing to fear.
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Team: Robert Cherry, Paul, Tommy, Lee and Steve.
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