Maidmans Moving & Storage Ltd

Unit 1, 2 Willis Way, Fleets Lane Industrial Estate
Poole
Dorset
BH15 3SS

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating 9.6/10
2029 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 2029 reviews since 2008
 
 
 
Sales & Support 9.5/10 Sales & Support Rating 9.5
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.2/10 Value Rating 9.2
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" They were both really friendly, reliable, professional and efficient. They made the move so easy and stress free almost! and we would definitely recommend them and Maidmans again. The team at the off...."   more
 
" Your guys Steve A, Jason (and were joined by Phil) were fantastic. Nothing was too much effort, very friendly and put me at complete ease with them in control. Would always use them in future, and hav...."   more
 
" 1 Mattress did not have a full cover as the movers only had 1 tirg cover for a superking size mattress .They used a blanket however the mattress was slightly tear at the corner. I did not complain as ...."   more
 
" We move 13 months ago and used yourselves we were so pleased with the service provided we used you again! Did not disappoint the team were hard working, courteous and respectful. Just nice guys to ha...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 94%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 96%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 86%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 96%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 95%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 83%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 69
boxes 82
brilliant 65
care 110
careful 60
cheerful 68
Cliff 53
courteous 143
crew 91
damage 42
Dave 61
definitely 61
easy 48
efficient 192
efficiently 50
excellent 323
experience 52
extremely 111
fantastic 79
finish 47
free 50
friendly 268
Friends 44
furniture 69
good 182
Great 162
guys 106
happy 104
hard 165
help 54
helpful 408
Highly 82
impressed 65
Les 44
like 42
Luke 50
Maidmans 244
packed 66
packing 119
pleased 108
polite 254
professional 221
recommend 257
removal 205
service 408
stress 85
team 330
Thank 208
thanks 121
trouble 101
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 20 Jan 2020
Recommended by customer in BH15
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a 2 bed third floor flat in Poole into a three bed house in Oakdale.
 
Cost: £930

"They were both really friendly, reliable, professional and efficient. They made the move so easy and stress free almost! and we would definitely recommend them and Maidmans again.
The team at the office and warehouse were also really friendly and helpful. Thank you! "
 
 
 
 
Team:
Les Phili
 
 
 


Review 10 Jan 2020
Recommended by customer in BH23
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I had a very stressfull week as by boss wouldn't let me have the day off to move. I had to rely on your guys to be professional, and my neighbour.
 
Cost: £759

"Your guys Steve A, Jason (and were joined by Phil) were fantastic. Nothing was too much effort, very friendly and put me at complete ease with them in control. Would always use them in future, and have already recommended to Friends and work colleagues. Thanks guys. "
 
 
 
 
Team:
Steve A Jason
 
 
 


Review 8 Jan 2020
Recommended by customer in BH16
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Chris
 
 
 


Review 8 Jan 2020
Recommended by customer in DE6
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 6/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Dave Mart
 
 
 


Review 5 Jan 2020
Recommended by customer in BH13
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 Rolles - 1 from Sofon to Poole
-1 from Poole conford to the Avenne
- they worked hard on move 2 as the lift did not accommodate all furniture.
 

"1 Mattress did not have a full cover as the movers only had 1 tirg cover for a superking size mattress .They used a blanket however the mattress was slightly tear at the corner. I did not complain as I did not immediately discover the tear. I did tell them when the came to move us the second time to Comilla Count there was a scratch on parque floor in move 2"
 
 
 
 
Team:
Shaun Adi
 
 
 


Review 3 Jan 2020
Recommended by customer in BH14
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
4 Bed house to a 4 bed house around the corner
 

"We move 13 months ago and used yourselves we were so pleased with the service provided we used you again!
Did not disappoint the team were hard working, courteous and respectful. Just nice guys to have in the house!"
 
 
 
 
Team:
Cliff Lez Steve
 
 
 


Review 2 Jan 2020
Recommended by customer in BH25
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 bed bungalow - 4 bed house
Lareg items/ wardrobe removed
 

"Exceptional service
Team v polite, helpful, hard-working
All stress taken out of the move
very professional."
 
 
 
 
Team:
Stnea Lez Rob
 
 
 


Review 2 Jan 2020
Recommended by customer in BH9
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
1st floor flat to move out from, narrow stairway and door.
 
 
 
Team:
Martyn
 
 
 


Review 28 Dec 2019
Recommended by customer in BA5
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Cliff and Les made me feel confident. They were highly professional and efficient."
 
 
 
 
Team:
Cliff Les
 
 
 


Review 27 Dec 2019
Recommended by customer in BH18
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from large 4 bed house to 4 bed bungalow.
 

"The removers were very professional and helpful. They made the whole process less stressful. Would def recommend them. Must mention Belinda as she is the reason I chose Maidmans!"
 
 
 
 
Team:
Shaun Steve Dave
 
 
 


Review 27 Dec 2019
Recommended by customer
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Large move from apartment with access challenges to house with surprisingly narrow doorways.
 

"It was obvious fairly quickly that the move would take longer than allowed for however Maidmen's went out of their way to ensure that their staff did not have to return the next day. I think that at one point we had a least 10 operatives emptying the truck. "
 
 
 
 
Team:
Shaun Jason Steve
 
 
 


Review 10 Dec 2019
Recommended by customer in BH18
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Local move 1.2 miles
Moving from a 4 bed to a 2 bed property ( presented challenges- all professionally dealth with)
 
Cost: £1650

"A thoroughly efficient job all staff were friendly, courteous and totally professional. Very impressed with speed and diligence of preparation for move and the move itself.
Due to late transfer of funds on exchange date beyond our control moving in was held up for two hours. Team had to sit waiting for some time. Despite this they were professional and cheerful throughout. "
 
 
 
 
Team:
Steve Rob Lez
 
 
 


Review 9 Dec 2019
Recommended by customer in BH18
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £736

"Shaun and Philip were very helpful and nothing was too much trouble.
Remaining boxes were collected promptly.
Very satisfied with all aspects of the service."
 
 
 
 
Team:
Shaun Philip
 
 
 


Review 2 Dec 2019
Recommended by customer in GU25
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving contents of holiday flat to main residence.
 
Cost: £960

"Everything went OK staff were pleasant and efficient. No complaints. "
 
 
 
 
Team:
Steve Philip
 
 
 


Review 25 Nov 2019
Recommended by customer
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Two bedroom flat with garage and loft to three bedroom house.
 
Cost: £1171

"Maidmans took the stress out of packing and moving for us, they were very quick and efficient, the guys were very personable and the utmost care was taken. They kindly took the packed boxes on the van overnight so that we were'nt tripping over them and also took an old wardrobe that needed to go to the tip with them to their skip for us. Nothing was too much effort. Thank-you. "
 
 
 
 
Team:
Steve Rob
 
 
 


Review 20 Nov 2019
Recommended by customer in LU5
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving study and living room furniture and a few other things.
 
Cost: £714

"Cliff and Jason were excellent, polite and punctual 10/10 I would recommend them and Maidmans. I would use them again if I needed anything moving. "
 
 
 
 
Team:
Cliff Jason
 
 
 


Review 19 Nov 2019
Recommended by customer in BH14
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Pack and removal from a 4 bed family home to a 3 bed family home.
 
Cost: £2074

"We were very pleased with the whole process. All staff at the company (from quotation, admin an removal staff) have all been helpful and polite. We were impressed with our removal team - they packed with great care, and moved us efficiently. We had a lot of stuff to move and they managed it impressively! Great thanks to them. "
 
 
 
 
Team:
Shaun Jason Dave Rob
 
 
 


Review 19 Nov 2019
Recommended by customer in BH19
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1008
 
 
Team:
Shaun Rob Jason
 
 
 


Review 15 Nov 2019
Recommended by customer in BH18
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from detached chalet bungalow to detached house - 2 street away
Moved all of house in 1 van - Amazing packing skills!
 
Cost: £1920

"Really friendly bunch, kept us well informed of how packing was going.
All ready by 12pm to move us into new home.
Nothing broken or loot or left behind. "
 
 
 
 
Team:
Dave Adi
 
 
 


Review 13 Nov 2019
Recommended by customer in B42
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved into a first floor flat so the two guys had to work very hard up and down several flights to stairs. They did a great job.
 

"We were extremely pleased with Maidmans service from start to finish. All staff were professional, helpful and polite. "
 
 
 
 
Team:
Cliff Mark
 
 
 

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