Maidmans Moving & Storage Ltd

Unit 1, 2 Willis Way, Fleets Lane Industrial Estate
Poole
Dorset
BH15 3SS

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating 9.5/10
1962 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 1962 reviews since 2008
 
 
 
Sales & Support 9.4/10 Sales & Support Rating 9.4
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.2/10 Value Rating 9.2
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The movers were courteous and helpful. They packed our fragile items with care. We were very pleased with an easy move and the boys who packed everything. Nothing was too much trouble even though it w...."   more
 
" Very happy with packing and going into storage -although excess use of papers in some boxes. Removal from storage also without problems. Staff on both occasions, and also on visits to the offices, p...."   more
 
" Very helpful staff from initial visit / quote to the day of the move itself. 1st time professional movers employed. On the day, Steve and Team were brilliant and very helpful, much reducing stress lev...."   more
 
" The movers were very friendly and helpful. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 94%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 96%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 86%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 96%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 95%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 82%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 66
boxes 76
brilliant 64
care 107
careful 57
cheerful 65
Cliff 50
courteous 137
crew 90
damage 41
Dave 59
definitely 59
easy 44
efficient 185
efficiently 49
Excellent 309
experience 50
extremely 108
fantastic 78
finish 42
free 49
friendly 260
friends 42
furniture 66
good 177
great 155
guys 100
happy 101
hard 160
Hayden 40
help 52
helpful 391
highly 78
impressed 62
Les 42
like 42
Luke 49
Maidmans 236
packing 115
pleased 104
polite 246
professional 209
recommend 246
Removal 198
service 392
stress 81
team 316
Thank 203
thanks 118
trouble 95
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 17 Jul 2019
Recommended by customer in BH13
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1610
 
 
Team:
Cliff Philip Steve
 
 
 


Review 15 Jul 2019
Recommended by customer in BH20
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were downsizing and found that we had retained for more than would fit into our new home. The movers were not daunted and it all went in in the end.
 

"The movers were courteous and helpful. They packed our fragile items with care. We were very pleased with an easy move and the boys who packed everything. Nothing was too much trouble even though it was 7:30pm. When they finally finished. Thank you. "
 
 
 
 
Team:
Steve Rob
 
 
 


Review 15 Jul 2019
Recommended by customer
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move involved storage for two months, but all was delivered without problems including move into town house and difficult access because of inconsiderate packing.
 
Cost: £2006

"Very happy with packing and going into storage -although excess use of papers in some boxes. Removal from storage also without problems.
Staff on both occasions, and also on visits to the offices, pro-move, were pleasant and courteous.
Thank you!"
 
 
 
 
Team:
Dave Martin
 
 
 


Review 12 Jul 2019
Recommended by customer in BA13
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
50 mile house move / relocation very tight staircase on property being vacated.
 

"Very helpful staff from initial visit / quote to the day of the move itself. 1st time professional movers employed. On the day, Steve and Team were brilliant and very helpful, much reducing stress levels with their confidence in completing the move. "
 
 
 
 
Team:
Steve Rob
 
 
 


Review 11 Jul 2019
Recommended by customer in BH18
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from a three bed semi to a bungalow.
 

"The movers were very friendly and helpful. "
 
 
 
 
Team:
Adi
 
 
 


Review 11 Jul 2019
Recommended by customer in BH4
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very smooth.
 
Cost: £792

"Both removal men were polite, very helpful and efficient.
As soon as we phoned, the boxes were collected by two friendly chaps. "
 
 
 
 
Team:
Adi
 
 
 


Review 8 Jul 2019
Recommended by customer in BH24
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packed very efficiently on the day of the move
 
Cost: £1106

"The men worked very hard and made things look easy. I would recommend Maidmans for removing ones home.
Although we had to wait to get into the flat once had the ok the men were very good.
I would recommend Maidmans for removing your home. "
 
 
 
 
Team:
Philip Luke
 
 
 


Review 8 Jul 2019
Recommended by customer in BH21
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"The crews were brilliant - especially as they had to wait so long to unload. "
 
 
 
 
Team:
Luke Philip
 
 
 


Review 8 Jul 2019
Recommended by customer in BH18
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were packed by Maidmans and then moved. Nice Bunch of chaps who did the hard work, kept them fuelled with tea and bourbons!
 
Cost: £16

"1) Excellent packing service
2) Thanks to a great team of movers all went well. We are very pleased with the service we received and have no hesitation in recommending. Great service. "
 
 
 
 
Team:
Shaun Les
 
 
 


Review 4 Jul 2019
Recommended by customer in BH21
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Shaun
 
 
 


Review 1 Jul 2019
Recommended by customer in BH16
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move took place over 3 days as we had garden trees etc which needed transport to lift them. The move went incredibly well and our precious belongings were transported with ease.
 
Cost: £2100

"Luke and Rino were faultless in their attitude towards our move. They put me at ease straight away, were friendly yet so professional and kind. I honestly can't thank them enough and thought their work ethic was spot on.
I wish them well in the future.
I must also thank everyone else I dealt with throughout the process - everyone was excellent. "
 
 
 
 
Team:
Luke Rino
 
 
 


Review 29 Jun 2019
Recommended by customer in BH18
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Maidmans was very patient with our protracted legal issues then moved us almost overnight when our issues were resolved. The 'movers' were punctual. Worked extremely hard and completed our herge move on time. Well done to the team.
 

"The move was fantastic - they guys - all of them - were friendly and kept us informed and included all the time - especially as our move was both big and very last minute. On day two of our three day move I found a hairbrush and dryer left on the side (our bedroom had been packed except for the bed) how considerate was that. We are so pleased we chose Maidmans. We felt we were in safe hands and we were. So accommodating, so flexible, so friendly, so professional and so very carring. Ann & Dave Herridge. "
 
 
 
 
Team:
Shaun Martyn
 
 
 


Review 24 Jun 2019
Recommended by customer in BH20
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Delivery difficult because of restricted access.
 
Cost: £800

"Men remained cheerful and helpful inspite of difficulties. They went over and above. "
 
 
 
 
Team:
Luke Shaun
 
 
 


Review 24 Jun 2019
Recommended by customer in BH22
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was very straight forward. No time delays as completion was as expected. The two lads were very capable and re-assuring, even with a narrow door exit.
 

"We cant praise the company enough. From the packing the day before, consideration for what we would need in the evening. Amazing. The support by the office staff, and the understanding when dates were changed. Great value for money. We are exforces and have many a move under our belt, but Maidmans is top of our list. A big thank you to Adi and Shaun, you made a stressful day, stress free. Thank you all. "
 
 
 
 
Team:
Shaun Adi
 
 
 


Review 24 Jun 2019
Recommended by customer in BS40
 My Age: 70 + 
 I'm: Male 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move involved moving from house into storage and 5 weeks later into new property.
 
Cost: £3300

"We were extremely pleased with every aspect of the move - all the staff were excellent. Thank you!!"
 
 
 
 
Team:
Dave Les
 
 
 


Review 24 Jun 2019
Recommended by customer in BH19
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Highly recommend this company. Their customer service is excellent. "
 
 
 
 
Team:
Steve Les Rino
 
 
 


Review 18 Jun 2019
Recommended by customer in BH11
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was very straight forward only furniture and few boxes - no packing move was literally less than 1/2 mile - house vacant.
 

"The service was good from beginning to end. Everyone was polite, helpful and they were willing and cheerful to do anything. It was a very pleasant experience, due to good organization and planning. "
 
 
 
 
Team:
Steve Ames
 
 
 


Review 18 Jun 2019
Recommended by customer in BH13
 
 
Satisfaction Ratings
 
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Household from spacious 3 bed bungalow to much smaller 2 bed first floor flat.
 

"Surprised that only one person arrived to do the packing and that loading did not take place during day before move. Additional staff arrived on both days to deal with large amount of furniture etc.
Staff were extremely helpful throughout the two days, particularly the unloading process. No complaints!!"
 
 
 
 
Team:
Shaun Adi Philip
 
 
 


Review 14 Jun 2019
Recommended by customer in BH4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
1. Move from one flat
2. Furniture, etc in store for 6 days
3. Move into new flat.
 

"Very efficient and courteous service. "
 
 
 
 
Team:
Shaun Martin
 
 
 


Review 14 Jun 2019
No Recommendation by customer in EX31
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 6/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Staff worked well but understandably found stairs and challenge.
 
Cost: £1646

"Wardrobe damaged due to fault in van. Reported but no reaction as yet. "
 
 
 
 
Team:
Steve Martin
 
 
 

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