Hadley & Ottaway

South Block, Neaton Park, Norwich Road
Watton
Norfolk
IP25 6JB

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating Hadley & Ottaway 9.6/100
2372 reviews since 2006
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 2372 reviews since 2006
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The price represents value for money

 
 
 
Recent Reviews 
 
" The team on the day were brilliant. They could not have been more helpful. We would highly recommend all the team. They went out of their way to be helpful. "   more
 
" Small amount of damage inc our valuable birdcage not claimable as unpacked myself and no allowance for 'lost' days over Christmas for unpacking. "   more
 
" Staff very pleasant and understanding. I shall never do it again!"   more
 
" Went like clockwork from quote to moving. The lads were very professional and a great help. Highly recommend them."   more
 
 
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Review 26 Feb 2024
Recommended by customer in NR16
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The team throughout were so helpful.
 

"The team on the day were brilliant. They could not have been more helpful. We would highly recommend all the team. They went out of their way to be helpful.
"
 
 
 
 
Team:
Jordan Mark Matteo
 
 
 


Review 19 Feb 2024
Recommended by customer in IP22
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Long time in storage
No major challenges.
 
Cost: £2700

"Small amount of damage inc our valuable birdcage not claimable as unpacked myself and no allowance for 'lost' days over Christmas for unpacking. "
 
 
 
 
Team:
Jordan Ross Lee Mark
 
 
 


Review 15 Feb 2024
Recommended by customer in ST18
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Downsizing! brought too much furniture and stuff!
House full of boxes when delivery complete.
 

"Staff very pleasant and understanding.
I shall never do it again!"
 
 
 
 
Team:
Shaun Lee Aston
 
 
 


Review 12 Feb 2024
Recommended by customer in PE38
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Went without problems
 
Cost: £12000

"Went like clockwork from quote to moving. The lads were very professional and a great help.
Highly recommend them."
 
 
 
 
Team:
Ross Shaun Mark
 
 
 


Review 9 Feb 2024
Recommended by customer in NR17
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Challenging move, removers were efficient, but the solicitors held us all up by very slow release of funds.
 
Cost: £2157

"Our team of removers were excellent.
Very professional, but also very friendly and helpful. Nothing was too m uch trouble for them."
 
 
 
 
Team:
Lee Jay Mark Stephen Shau
 
 
 


Review 9 Feb 2024
Recommended by customer in PE31
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Cost: £1158

"Very prompt efficient service through out. The three gentlemen that moved us were brilliant. No hesitation in recommending."
 
 
 
 
Team:
Stephen Jay Aston
 
 
 


Review 9 Feb 2024
Recommended by customer in NR4
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from 3 bed to 3 bed including piano.
 
Cost: £1600

"Awesome moving team!
Took lots of the stress out of the day.
Effortlessly dealt with any issues including a troublesome large sofa!
Would not hesitate to recommend and use again."
 
 
 
 
Team:
Graham Jordan Bob Matteo
 
 
 


Review 9 Feb 2024
Recommended by customer in NR6
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The move went smoothly no challenges on the day.
 
Cost: £1906

"Steve and team very polite and friendly professional at all times would not hesitate to recommend company in the future.
Thank you to Steve - Jay - Mark and Lee"
 
 
 
 
Team:
Steve Jay Mark Lee
 
 
 


Review 3 Feb 2024
Recommended by customer in TR11
 My Age: 60 - 69 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"Excellent service."
 
 
 
 
Team:
Steven Jay
 
 
 


Review 2 Feb 2024
Recommended by customer in LL28
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Items moved from bungalow to storage then from storage to new home.
Norfolk to Wales
Don't recall overall price.
 
 
 
Team:
Stephen Nigel
 
 
 


Review 2 Feb 2024
Recommended by customer in PE12
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Heavy items of furniture, large purpose built wardrobes and bookcases, upright piano, grand piano, many works of expensive art.
All moved without issue.
 
Cost: £3200

"Great service!
Hopefully not moving again for a long time to come but I'll certainly be recommending this company to anyone needing a moving service."
 
 
 
 
Team:
Ross Shaun Graham
 
 
 


Review 2 Feb 2024
Recommended by customer in NR14
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Cost: £1855

"Very efficient and respectful. Dismantled furniture and reassembled it at new house very well. Crew worked hard and made it easy for me."
 
 
 
 
Team:
Bob Marc
 
 
 


Review 29 Jan 2024
Recommended by customer in IP19
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move went smoothly. All packed loaded and unloaded without any problems.
 
Cost: £6214

"The team did an excellent job and would highly recommend your service."
 
 
 
 
Team:
Stephen Jay Matteo Nigel
 
 
 


Review 29 Jan 2024
Recommended by customer in IP19
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
House with 2 storeys and cellar and loft floor. Many stairs!
 
Cost: £6200

"Everyone we dealt with was very business-like polite and helpful. The team that we had to do the removal etc were really hardworking and nothing was too much trouble. A pleasure to deal with.
Highly recommended!"
 
 
 
 
Team:
Ross Bob Marc Chris Jorda
 
 
 


Review 28 Jan 2024
Recommended by customer in G84
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move of 420 miles. Furniture (inc, baby grand piano) in store for 10 weeks.
 

"Hadley & Ottaway were recommend by the estate agent for our sale. Their quote was the most comprehensive and no more expensive than any other. 1 and all the changes and delays at both ends of our move, H&O accommodate everything and were very flexible and helpful. The removal men were excellent, cheerful, keen to please and worked superbly as a team. Nothing was too much trouble even though they had such a long drive to our new house and did unloading through snow and rain.
We are so pleased we used Hadley & Ottaway."
 
 
 
 
Team:
Steve Shaun
 
 
 


Review 22 Jan 2024
Recommended by customer in KT11
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Packing - 4 Steve, Lee, Jay and Sean.
Very good and amenable.
Removal - 2 Steve and Lee
 

"Excellent service and Steve and Lee very patient when front door would not open on morning to unload rest of van!
Anne - Excellent pre-removal communication.
Thank you!"
 
 
 
 
Team:
Stephen Lee
 
 
 


Review 22 Jan 2024
Recommended by customer in CB4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Remove goods from storage and property 1
Deliver to property 1 and 2
Disassembly and reassembly of furniture.
 
Cost: £2500

"Very smooth move - we have moved almost 25 times in the last 30-35 years, so we have experience of good and bad."
 
 
 
 
Team:
Steve Bob Nigel
 
 
 


Review 22 Jan 2024
Recommended by customer in NR6
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Packing and storage, delivery to new address
 

"All employees were friendly and helpful at all times.
The packing was excellent."
 
 
 
 
Team:
Bob Ellwood Lee Matteo
 
 
 


Review 19 Jan 2024
Recommended by customer in NR20
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Load house contents onto large and small truck. Move from old house to new house 10 miles away.
 
Cost: £1748

"Fast efficient service, very helpful, very polite. Went above and beyond what I expected. First-class service.
All delivered and installed in record time."
 
 
 
 
Team:
Graham Mack Shaun Matteo
 
 
 


Review 19 Jan 2024
Recommended by customer in PE36
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
It went very well and the team worked very hard.
 

"I's sorry the team had to deal with an aggressive neighbour."
 
 
 
 
Team:
Bob Ellwood Mark Sean
 
 
 

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