Hadley & Ottaway

South Block, Neaton Park, Norwich Road
Watton
Norfolk
IP25 6JB

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating Hadley & Ottaway 9.6/100
2439 reviews since 2006
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 2439 reviews since 2006
 
 
 
Sales & Support 9.7/10 Sales & Support Rating 9.7
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The price represents value for money

 
 
 
Recent Reviews 
 
" Hadley & Ottaway excelled themselves in all aspects of my house move. My sister had used them about 17 years ago. So I went on her recommendation which was totally founded. I found that all the staff ...."   more
 
" All the stress was removed by having the perfect team. These guys where efficient, very pleasant and helpful even to the point of placing furniture in our new home then moving it the another room. ...."   more
 
" The 2 day move was quite daunting however. The removal men did an excellent job of packing valuable items inc several bikes. They were proficient helpful and considerate. They delivered emergency item...."   more
 
" Excellent team of movers. Took care and protected fargile items. Fast workers. Polite and courteous. Amazing strength to lift all sorts into van and out. Could have saved the 96 for waiting time t...."   more
 
 
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Review 19 Jul 2024
Recommended by customer in DN20
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Steve, Jay, and Chris were very helpful, polite, and courteous with both the removal and delivery of my house contents. They were very hard-working.
 

"Hadley & Ottaway excelled themselves in all aspects of my house move. My sister had used them about 17 years ago. So I went on her recommendation which was totally founded. I found that all the staff were helpful and in my opinion went over the odds to ensure a complete service was obtained from Darren in the office to the crew who did the move, even to the girl who answered the phone. I would give Hadley & Ottaway 100% for everything they did, well impressed."
 
 
 
 
Team:
Stve Jay Chris
 
 
 


Review 19 Jul 2024
Recommended by customer in PE31
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Very easy move. Definitely choosing Hadley & Ottaway was an excellent choice on our behalf.
 

"All the stress was removed by having the perfect team.
These guys where efficient, very pleasant and helpful even to the point of placing furniture in our new home then moving it the another room.

A 10+ star team.

Thanks guys."
 
 
 
 
Team:
Jordan Lee Mark Sam Zak
 
 
 


Review 15 Jul 2024
Recommended by customer in NR7
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving from one house to another
Many heavy objects
Long distance from road to new house.
 
 
 
Team:
Mark Bob Zak
 
 
 


Review 12 Jul 2024
Recommended by customer in WR12
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
2 day removal leaving Norfolk to Re-locate in the Cotswolds.
 

"The 2 day move was quite daunting however. The removal men did an excellent job of packing valuable items inc several bikes. They were proficient helpful and considerate. They delivered emergency items at the end of day 1 allowing us to sleep in our new home and unpacked the rest the following day every care was taken to protector home and goods. Would highly recommend our two removal men very professional. "
 
 
 
 
Team:
Stephen Lee
 
 
 


Review 12 Jul 2024
Recommended by customer in IP14
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We moved from a 5 bed house with tow bed annexe, had lots of heavy items and moved with 2 large trucks across the country.
 

"The reception team and Chris, the guy who carried out the quote were all lovely. I had to change the dates 3 times and they were always polite so accommodating. Sean and Stephen our removal men had a 4 day move with us and more exceptional, kind and nothing was too much bother. A great service throughout. "
 
 
 
 
Team:
Stephen Shaun
 
 
 


Review 12 Jul 2024
Recommended by customer in NR9
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
20 mile distance move. Lots of books and loose items. Not much beds and furniture for a 4 bed house to a 3 bed house. Boxed up all items myself.
 

"Excellent team of movers. Took care and protected fargile items. Fast workers. Polite and courteous. Amazing strength to lift all sorts into van and out.

Could have saved the 96 for waiting time though.

Highly recommended. "
 
 
 
 
Team:
Jordan Ross Zak Sam
 
 
 


Review 8 Jul 2024
Recommended by customer in NR35
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We had a break chain so Hadley and Ottaway packed us of stored our belongings for 17 days and moved us into our new property.
 

"The boys who came to do both jobs were really great, very friendly nothing was too much trouble we appreciated everything they did, even our plants had thrived in storage! Office staff were very helpful too!"
 
 
 
 
Team:
Stephen Mark
 
 
 


Review 4 Jul 2024
Recommended by customer in SK11
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Our house was packed up and put into storage until the new house was ready. There was a slight delay in it being delivered, but that was due to 1/2 terms.
 
 
 
Team:
Bob Mark
 
 
 


Review 30 Jun 2024
Recommended by customer in IP17
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
You moved us from London and Suffolk to our new house in Suffolk.
 

"Fantastic team very professional, kind and courteous experts at their job.
The only negative comment and its minor your numbering stickers are difficult to remove and as some of our things had been in your storage for a long time which made removed even move difficult it took the paint off the beside table! Mercifully at the back!"
 
 
 
 
Team:
Graham Stephen Bob Ste
 
 
 


Review 30 Jun 2024
Recommended by customer in PE38
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
My furniture was coming out of storage. The challenges were, a big lorry driving into a small tight parking place. Also an irritable neighbor.
 

"The drivers were loverly, and as they had already moved the lady from the house, they knew all the challenges.
They were understanding and polite and dealt with the neighbor very well. "
 
 
 
 
Team:
Graham Matteo Stephen Mar
 
 
 


Review 27 Jun 2024
Recommended by customer in SK10
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move elderly Mum from Norwich to Macclesfield.
 

"Bob, Lee and Mark were so very kind and patient moving my Mum as she is hard of hearing. They all worked very hard and were great!"
 
 
 
 
Team:
Bob Lee
 
 
 


Review 24 Jun 2024
Recommended by customer in NR21
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moved from a period property with very challenging stairs to 1st floor and down to basement and off block garage - all completed quickly and efficiently.

Moved to a bungalow - all loading and unloading was very quick but done in a friendly manner.
 

"Everything to do with our move was handled in a very friendly and efficient manner from 1st contact to last.
I cannot praise Steve and his team highly enough, the made a stressful day go without a hitch, friendly, reassuring and completely professional what a wonderful bunch of guys, would not hesitate to recommend Hadley and Ottaway to friends/relatives. "
 
 
 
 
Team:
Steve Jay Zak Mark
 
 
 


Review 23 Jun 2024
Recommended by customer in PE37
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
House move
 

"Move was carried out very smoothly and the team were very helpful. "
 
 
 
 
Team:
Shaun Zak Dan
 
 
 


Review 23 Jun 2024
Recommended by customer in EX11
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Went into storage end of August 2023, 2 months turned into 9 1/2 after chain broke at the last minute. Now in new property, furniture and effects delivered Mid-June 2024 into storage (Norfolk), removal to Devon
 

"I cannot praise this company highly enough! helpful all the way through, everything clearly explained. Going to storage my numerous small prepacked boxes (manageable) were taken and other items carefully packed by the lads. Delivery to Devon was on time and everything, after 9 1/2 months, is in perfect condition. The guys were cheerful, helpful and pleasant, and all done with great efficiency. A totally brilliant company, from the lads to the office staff!"
 
 
 
 
Team:
Stephen Zak
 
 
 


Review 19 Jun 2024
Recommended by customer in NR14
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Pack 3 storey house and move to 2 storey house.
 

"We were very happy with the team who carried out our move. Very helpful friendly and courteous. "
 
 
 
 
Team:
Jordan Nigel Mark
 
 
 


Review 18 Jun 2024
Recommended by customer in PE31
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Amazing guys whom ever managed to get our large sofas in and out the house by removing the small feet that made all the difference.
 

"Would highly recommend Hadley and Ottaway as they really could not improve in anyway. There service was a big 10/10"
 
 
 
 
Team:
Bob Mark Chris
 
 
 


Review 10 Jun 2024
Recommended by customer in NR4
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Very smooth.
 

"The men were very punctual and organized. All very cheerful and made the move happy stressfree time nothing too much trouble for them. "
 
 
 
 
Team:
Ross Stephan Mark Zak Chr
 
 
 


Review 10 Jun 2024
Recommended by customer in IP14
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moved from a modern house to an old house which had more difficult access to rooms. About an hours drive between properties. Hadley & Ottaway packed for us which I would really recommend - especially if your moving big houses - which we were.
 

"The team who came over the four days of our move, Managed by Graham were superb. They always arrived in a timely fashion, were polite, throughout - even in the pouring rain. The move went smoothly and great care was taken of our possessions and home at each end.
I would thoroughly recommend Hadley & Ottaway to anyone who wants care, courtesy and I belive, value for an excellent service.
I don't want to move again anytime soon, but as and when we do we'll be using Hadley and Ottaway."
 
 
 
 
Team:
Matteo Ste Grahm Ross
 
 
 


Review 4 Jun 2024
Recommended by customer in IP26
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from Oxfordshire to Norfolk across 2 days.
 

"The team were incredible friendly, helpful and very careful - we were really impressed."
 
 
 
 
Team:
Shaun Jay Buncie
 
 
 


Review 4 Jun 2024
Recommended by customer in HG2
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The price represents value for money
Show All
 
 
Customer Review
 
Move went very well.
 

"I had asked late so things had to be transferred.
We were putting two homes into one. I moved in with my daughter. If the advanced payment guarantee had been explained I'd have been less bothered. "
 
 
 
 
Team:
Mark Asto
 
 
 

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