Hadley & Ottaway

South Block, Neaton Park, Norwich Road
Watton
Norfolk
IP25 6JB

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating 9.6/10
2041 reviews since 2006
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 2041 reviews since 2006
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Alex, Stephen, Ross and Martin were all very friendly, cheerful and helpful. Nothing was too much trouble and they made our 2 day move as easy as possible. Thank you!"   more
 
" H.O Made the move much less stress full than I had _______. firm initial visit, through the finalizing of the move date and the move itself this staff wire so pleasant and understanding The crew that...."   more
 
" Moving house isn't exactly a walk in the park however Alex, Ross, Jordan and Stephen R made the whole event seamless. Whilst they packed and loaded I made copious tea and bacon rolls. Team work. If...."   more
 
" Excellent, friendly, efficient and helpful staff who do the company proud be that quoting for the job, office staff or actual removers. Always cheerful and couldn't do more for you. Highly recommended...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 95%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 94%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 86%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 91%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 93%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 85%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 75
better 42
boxes 78
brilliant 82
care 91
careful 81
cheerful 85
courteous 185
credit 45
crew 144
definitely 60
delivery 41
difficult 52
easy 52
efficient 267
efficiently 69
Excellent 332
experience 64
extremely 132
fantastic 66
finish 41
free 51
Friendly 264
furniture 85
good 239
great 136
guys 80
Hadley 209
happy 82
hard 196
helpful 426
Highly 98
impressed 63
Mark 47
Ottaway 200
packed 58
packing 97
pleasant 78
pleased 80
polite 323
professional 228
property 53
really 89
recommend 248
removal 196
service 368
stressful 103
Team 313
thank 179
trouble 95
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 17 Jan 2020
Recommended by customer in PE36
 My Age: 60 - 69 
 My level of experience of similar services: Below Average 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Lots of garage, shed garden contents.
 
Cost: £2683

"H.O Made the move much less stress full than I had _______.
firm initial visit, through the finalizing of the move date and the move itself this staff wire so pleasant and understanding The crew that moved us just got on without any fuss ____ the there days so straight forward."
 
 
 
 
Team:
Steve Sam Josh
 
 
 


Review 17 Jan 2020
Recommended by customer in PE31
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
First scheduled move had to be can cancelled due to inability of our buyer to complete, although 75% of costs lost Hadley and Ottaway were very kind and understanding hence our reason for using then for new move.
 
Cost: £1774

"Alex, Stephen, Ross and Martin were all very friendly, cheerful and helpful. Nothing was too much trouble and they made our 2 day move as easy as possible. Thank you!"
 
 
 
 
Team:
Alex Ross Stephen Martin
 
 
 


Review 16 Jan 2020
Recommended by customer in NR10
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Norfolk to Preston, so a 6 hour travel distance.
 
Cost: £2012
 
 
Team:
Mark
 
 
 


Review 14 Jan 2020
Recommended by customer in CB2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from a large 6 bedroom house in village to a 4 bedroom town house in the city.
 
Cost: £2000
 
 
Team:
Luke Ralph Josh Daniel
 
 
 


Review 13 Jan 2020
Recommended by customer in CB21
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from 2 storey 5 bed to bungalow style house. 50 miles.
Packers arrived day before. Very thorough and quick and efficient. Following day we moved.
 
Cost: £1554

"Moving house isn't exactly a walk in the park however Alex, Ross, Jordan and Stephen R made the whole event seamless.

Whilst they packed and loaded I made copious tea and bacon rolls. Team work. If I ever move again I will be contacting them. "
 
 
 
 
Team:
Alex Jordan
 
 
 


Review 8 Jan 2020
Recommended by customer in NR25
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Down sizing from an older larger property with many out buildings to a smaller new build with no out build by way of 6 weeks in a cottage storage too.
 

"Excellent, friendly, efficient and helpful staff who do the company proud be that quoting for the job, office staff or actual removers. Always cheerful and couldn't do more for you. Highly recommended
Thank you team!"
 
 
 
 
Team:
Graham Robert Martin Chri
 
 
 


Review 7 Jan 2020
Recommended by customer in SK9
 My Age: 40 - 49 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Norwich 2 Cheshire one day pack up
 
Cost: £2300

"Amazing service from everyone
Luke and team great"
 
 
 
 
Team:
Luke Jordan Sam Mark
 
 
 


Review 7 Jan 2020
Not Recommended by customer in NR21
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 5/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 4/10
The firm took care in packing and handling our property
Collection & delivery 7/10
Our property was collected and delivered as agreed
Service 7/10
The staff were presentable punctual and polite
Value 5/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
20 miles 3 medium sized vans, contents of a 5 bedroomed house to a smaller house partly furnished.

Significant challenge heavy rain; finding space for everything.
 
Cost: £3598

"The protections I has shown in the handbook did not happen. Everything came.

The men were polite. There were however too many of them so items came in too fast for me to give proper instructions.

They did not ask if there were problems

They were planning to drive away without replacing the front door.

I would not recommend this firm. When I pointed out damages on the day of the move, I was told it was the fault of the furniture.

When I had had time to examine things, which took longer than 7 days because of the chaos, I told the removals firm about damage while acknowledging that I could not make a claim. However, there was not a hint of an apology. Poor manners. "
 
 
 
 
Team:
Luke Ross Graham Steve Ru
 
 
 


Review 5 Jan 2020
Recommended by customer in NR20
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Big move large house
conservator y/ garden road annexe
 
Cost: £4900

"Excellent service from start to finish. Would highly recommend."
 
 
 
 
Team:
Steve Jordan Josh Robert
 
 
 


Review 3 Jan 2020
Recommended by customer in NR25
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
All house moved including packing. Some items to be dismantled and remade.
 

"Move team were brilliant friendly and helpful.
Everything was remade very happy."
 
 
 
 
Team:
Alex Jordan Jamie
 
 
 


Review 2 Jan 2020
Recommended by customer in NR18
 My Age: 70 + 
 I'm: Female 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £618

"For the second time Hadley & Ottaway has performed with every care and attention was could have wished for."
 
 
 
 
Team:
Jordan Chris
 
 
 


Review 28 Dec 2019
Recommended by customer in IP25
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £625

"Very good. "
 
 
 
 
Team:
Luke Ralph Sam
 
 
 


Review 28 Dec 2019
Recommended by customer in PE36
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Unbelievable how quick everything was packed and how well!
The invoices sent were well set out and the people answering the telephone were friendly, helpful and patient. When our goods were unpacked they were professional, polite and gave good advise. Would have your people anytime. "
 
 
 
 
Team:
Graham Ralph Steve
 
 
 


Review 27 Dec 2019
Recommended by customer in TF13
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move was complicated as we moved from a larger property to a much smaller one.
 
Cost: £3000

"The removal men were (Mark, Sam and Steven) very helpful and courteous nothing was too much trouble. The removal was done quickly and with no snags. "
 
 
 
 
Team:
Mark Sam Steven
 
 
 


Review 19 Dec 2019
Recommended by customer in DE7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Pack and Move 5 bedroom house in Cambridgeshire to similar size house in Derbyshire. Pack and move over 3 days.
 
Cost: £2384

"The move went well the 2 guys worked extremely hard. Another team came to help pack on the first day without that help we would have been late departing on removal day. Unloading was ok and concluded by Midday on 3rd day. The fee was V.reasonable compared to 3 other quotes. "
 
 
 
 
Team:
Rob Nigel
 
 
 


Review 10 Dec 2019
Recommended by customer in NR7
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House to house move within same city.
Several different location for collection
 
Cost: £1700

"Superb service and flexibility."
 
 
 
 
Team:
Alex Josh Steve Luke
 
 
 


Review 5 Dec 2019
Recommended by customer in BS48
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Furniture and effects removed and stored then delivered to new property.
 
Cost: £1959

"Very efficient and quick. All furniture well stored and in good condition, including plants. "
 
 
 
 
Team:
Bunce Ral
 
 
 


Review 5 Dec 2019
Recommended by customer in PE33
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Great service from the whole company, but particularly from Luke and Rolph who were one main packers. Highly recommended throughout.
 
Cost: £2600

"As above. Excellent company"
 
 
 
 
Team:
Mak Leon Luke Ralph
 
 
 


Review 3 Dec 2019
Recommended by customer in NR6
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
When I moved house I had to put my furniture and effects into your storage. Every time I phoned to make my monthly payment for this service Kerry was always so very helpful.
 

"I would recommend Hadley & Ottaway to anybody. Not only for storage (as I had to do for seven months!!) but definitely for removals. Both teams were excellent for the actual removal and for delivering everything back to me. A very big thank you for all concerned. "
 
 
 
 
Team:
Steve Jason Ross Stephen
 
 
 


Review 2 Dec 2019
Recommended by customer in IP7
 My Age: 40 - 49 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A move from a 4 bedroom house in Suffolk to a similar size house also in Suffolk.
 
Cost: £1400

"The team were outstanding in all aspects. They all worked so hard to get the job done professionally and efficiently. It was so easy to have the whole team around as they were friendly, incredibly helpful and just got on with the work.
They were extremely careful with our belongings and I can honestly say they made the experience of moving a pleasant one!
I was also very impressed with the customer service team who were so helpful when booking. "
 
 
 
 
Team:
Robert Sam Chris Leon
 
 
 

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