Hadley & Ottaway

South Block, Neaton Park, Norwich Road
Watton
Norfolk
IP25 6JB

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating Hadley & Ottaway 9.6/100
2485 reviews since 2006
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 2485 reviews since 2006
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The price represents value for money

 
 
 
Recent Reviews 
 
" All members of the company I came into contact with were professional and polite and did a good job. I will certainly use them again. "   more
 
" First class service from start to finish. "   more
 
" A very professional team and company we would not hesitate to recommend them. Thanks. "   more
 
" The crews were really excellent so polite and hard working and they listened to our requests, making sure everything was where we wanted. I'd thoroughly recommend them! A really positive experience fo...."   more
 
 
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Customer Reviews
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Review 11 Oct 2024
Recommended by customer in IP28
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
 
 
Team:
Stephen Lee Matthew
 
 
 


Review 11 Oct 2024
Recommended by customer in IP25
 
 
Satisfaction Ratings
 
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
 
 
Team:
Lee Chris Dean
 
 
 


Review 6 Oct 2024
Recommended by customer in NR5
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Packing China and Glassware in certain pieces of furniture being removed together with other furniture all of which was put in storage while redecoration of rooms.
 

"All members of the company I came into contact with were professional and polite and did a good job.
I will certainly use them again. "
 
 
 
 
Team:
Mark Matthew
 
 
 


Review 6 Oct 2024
Recommended by customer in WR28
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
House to House
 

"First class service from start to finish. "
 
 
 
 
Team:
Jay Steve
 
 
 


Review 1 Oct 2024
Recommended by customer in PE31
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The removal team were excellent. Unfortunately the encountered our batty next door neighbor Mrs.Bocket, but coped with her well!
 

"A very professional team and company we would not hesitate to recommend them.
Thanks. "
 
 
 
 
Team:
Bob Matteo Chris
 
 
 


Review 30 Sep 2024
Recommended by customer in CB1
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
A complete move from a large house into a smaller rental and storage pending a permanent move north which took about 5 weeks later.
 

"The crews were really excellent so polite and hard working and they listened to our requests, making sure everything was where we wanted. I'd thoroughly recommend them! A really positive experience for us at a stressful time. "
 
 
 
 
Team:
S4ephen
 
 
 


Review 30 Sep 2024
Recommended by customer in NR22
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving from a 5 bedroom house to 3 x 20 storage containers. All fragile items packed by Hadley & Ottaway
St.Albans to North Norfolk packing and removal on day 1 finalising and transport to Norfolk and packing, shipping containers on Day 2
 

"The move, packing and clearing of our house went very smoothly. The Hadley & Ottaway team were very professional, diligent and courteous, and everything was performed on time. "
 
 
 
 
Team:
Dean Graham Jo
 
 
 


Review 23 Sep 2024
Recommended by customer in NR20
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving from Dereham to East Bilney - no access issues.
 

"Great bunch of lad's nothing too much trouble. Friendly, polite and professional, would definitely recommend. "
 
 
 
 
Team:
Stephen Aston Shaun Zak
 
 
 


Review 23 Sep 2024
Recommended by customer in PE36
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"Super job - highly recommended. "
 
 
 
 
Team:
Shaun Zak Chris Dean Matt
 
 
 


Review 23 Sep 2024
Recommended by customer in SO45
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The team had some challenges but they were able to overcome any obstacles and make the moving process great. Well done!
 

"We were really impressed with the team. We found them caring and kind. They were very professional and didn't hesitate to help and Guide us through the moving process. Nothing was too much bother. We have moved before but it was nothing in comparison to your Team. "
 
 
 
 
Team:
Bob Mark Matthew
 
 
 


Review 23 Sep 2024
Recommended by customer in PE37
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Downsize move - from house to bungalow. A lot of boxes to be stored in a Garage and large items to be carried inside some specialist items. Wator, Rower, indoor NT cycle etc and large TV
 

"From start to finish the team were pleasant, polite and extremely helpful. They took on board some of our medical limitations and went above and beyond to ensure everything was done as we wished. Everything was completion in a timely manner and they treated both properties with care and consideration we would not hesitate to recommend this company to anyone looking for a professional, efficient and smooth move. "
 
 
 
 
Team:
Jordan Lee Matteo Aston
 
 
 


Review 16 Sep 2024
Recommended by customer in NR20
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Full house move from your store to my new home.
 

"All done very well except the foot of one armchair was lost. "
 
 
 
 
Team:
Steve Bob Dan
 
 
 


Review 12 Sep 2024
Recommended by customer in PE33
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Four bedroom house move inc. all packing access at collection and delivery address was challenging.
 

"Team were all courteous and helpful. All packing was done extremely well with special attention to fragile items and those furniture items at risk of being scuffed/marked. Some damage to staircase wall at collection address which was acknowledged by team and reported.
Overall a first class removal experience. "
 
 
 
 
Team:
Stephen Matteo Zak Aston
 
 
 


Review 12 Sep 2024
Recommended by customer in NR19
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Small local move.
 
 
 
Team:
Cmris Ma
 
 
 


Review 5 Sep 2024
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
 
 
Team:
Ross Matteo Aston
 
 
 


Review 3 Sep 2024
Recommended by customer in NR21
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
From 4 bed det to 2 bed.
 

"All went very well men were very helpful and considerate despite challenges of "pouring pint into half pint pot"!!"
 
 
 
 
Team:
Steven Shaun Metteo Zak
 
 
 


Review 1 Sep 2024
Recommended by customer in S10
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Not being able to give a definitive date was no problem to you!
Moving out and having to use storage was made easy for us, by your staff.
 

"We were impressed with the initial visit it was informative and through.
The move from the premeisie into storage containers was sofit and efficient.
The move into our new home was also very smooth. The only task what wasn't completed was puttering the sofa's back together, zipping on cushions etc. Probably an oversight.
All in all excellent service. "
 
 
 
 
Team:
Mark Marc Chris Mat
 
 
 


Review 29 Aug 2024
Recommended by customer in DL12
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from Cambridgeshire to county Durham. 3-bed house company packed our belongings on hottest day of the year, working very hard with no complaints. 3 day move.
 

"Exemplary service from start to finish. Quote given very professionally and clearly. Provided more information than other companies. Office staff very helpful when our exchange date kept being pushed back. Removal men arrived on time; they were very friendly and diligent and careful with our possessions. Worked very hard in 34°C heat. They unloaded very efficiently and were helpful in placing (and replacing furniture). The 3-day move was very smooth. We couldn't fault the service we receied. "
 
 
 
 
Team:
Marc Stephen
 
 
 


Review 28 Aug 2024
Recommended by customer in PL14
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from Norfolk to Cornwall. 3 bed dorma to 3 bed upside down house, challenging stairs in both propertys
 

"The team were very good nothing was a problem. They arrived on time very friendly and polite, they dismantled bed, tables packed glass tops, cabinets extremely well.
All round very good experience would recommend. "
 
 
 
 
Team:
Buncie Shaun
 
 
 


Review 28 Aug 2024
Recommended by customer in NR19
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
If I could plan a move in my head then this was it. Your staff are a big asset to your company.
 

"We had a 4 day. Removal and Jordan - Bob and Mathew and day of more Marc and Steve. Moving is not meant to be enjoyable but some how your wonderful men Made it so big thank you. "
 
 
 
 
Team:
Jordan Bob Mattew
 
 
 

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