Hadley & Ottaway

South Block, Neaton Park, Norwich Road
Watton
Norfolk
IP25 6JB

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating Hadley & Ottaway 9.6/100
2602 reviews since 2006
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 2602 reviews since 2006
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The price represents value for money

 
 
 
Recent Reviews 
 
" Very personable and patient crew. Thank you guys!"   more
 
" We were very impressed with the positive attitude of all the men. They were very well mannered and efficient at all times. They couldn't have done more to make our move stress free and easy (for us). ...."   more
 
" Very friendly, competent and strong team of movers. Nothing was too much trouble. They were always cheerful which made the move easier for us."   more
 
" Excellent service! Our house in Fleet had challenging access and the team were excellent in getting the van to the house and loading up via a steep driveway. Very friendly and courteous team – all i...."   more
 
 
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Customer Reviews
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Review 7 Jul 2025
Recommended by customer in IP30
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The price represents value for money
Show All
 
 
Customer Review
 
It went fine, despite the quirky shape
 

"Very personable and patient crew. Thank you guys!"
 
 
 
 
Team:
Shaun Jenson Terry
 
 
 


Review 3 Jul 2025
Recommended by customer in IP19
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The four 'removers' were patient in dealing with difficulties of access to our property with the two vans. They negotiated this with no fuss and good humor.
 

"We were very impressed with the positive attitude of all the men. They were very well mannered and efficient at all times. They couldn't have done more to make our move stress free and easy (for us). Their hard work was very much appreciated. "
 
 
 
 
Team:
Mark Jenson Stephen Chris
 
 
 


Review 30 Jun 2025
Recommended by customer in TN12
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Move was from a fairly large house. Main challenge was the quantity of woodworking machinery, tools etc.
The move 140 miles.
 

"Very friendly, competent and strong team of movers. Nothing was too much trouble. They were always cheerful which made the move easier for us."
 
 
 
 
Team:
Stephen Bob Jensen Mark
 
 
 


Review 29 Jun 2025
Recommended by customer in PE32
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from Fleet in Hampshire to Great Dunham, Norfolk 2 days packing, 1 day loading and 1 day offloading/unpacking
 

"Excellent service!
Our house in Fleet had challenging access and the team were excellent in getting the van to the house and loading up via a steep driveway.
Very friendly and courteous team – all in all an excellent job!!"
 
 
 
 
Team:
Jordan Shaun Aston Lee Ch
 
 
 


Review 29 Jun 2025
Recommended by customer in IP19
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
I think this was a relatively straight forward move from one 3 bed property to another
 

"The team were punctual, polite and very efficient. I can't fault them in any way. Their effective communication and excellent teamwork ensured this move was executed flawlessly. I would definitely
recommend this company to others.
"
 
 
 
 
Team:
Stephen Matteo
 
 
 


Review 17 Jun 2025
Recommended by customer in KY15
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Norfolk into storage and then out of storage to Scotland
Three story house, narrow driveway
 

"Wonderful service from both parts of move.
Could not fault the organization of the move or the staff who carried it out.
Highly recommended."
 
 
 
 
Team:
Marc Mark
 
 
 


Review 10 Jun 2025
Recommended by customer in IP4
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Our move was extremely challenging in terms of confirming a move date. However H&O dealt with the constant change of dates professionally and helpfully. The move was carried out over 3 days
(inc packing) and was executed without fuss, which helped with our stress levels!!
Thank you
 

"The move team were incredibly efficient and supportive. Our only negative comment is that a cherished glass top table was damaged as the person unpacking the glass wasn’t the person who had packed it, so an item of glass slipped when being unpacked and was broken. Maybe mark fragile items a little more clearly?? Overall a superb team, on the day and in the office. Many, many thanks for a job excellently carried out."
 
 
 
 
Team:
Steve Bob Jenson Craig
 
 
 


Review 10 Jun 2025
Recommended by customer in NR31
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from a 4 bedroom house plus three outbuildings, to a three bedroom lodge.
Large living room furniture and American fridge freezer plus grandfather clock
 

"Quite simply – fantastic. Every element of the company Maggi and I were had contact with, i.e.lead consultant, administration, packers & removal chaps.

Nothing a problem, helpful, jolly, thorough, respectful and the chaps loved their Tea/Coffee.
Moving a horrible experience but every element of company made it easy. Thank you."
 
 
 
 
Team:
Jordan Mark Terry Lee Ast
 
 
 


Review 10 Jun 2025
Recommended by customer in CV37
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Move over three days
Day 1 – Packing & loading
Day 2 – Continued loading
Travelled from Norfolk to Warwickshire
Started to unload
Day 3 – Continued unloading
Delivered some items to storage unit
 

"The team was friendly and professional from the moment they arrived until they left on the third day – Especially Steve.
Nothing was too much trouble.
They looked after our property as if it were their own.
They were smartly dressed in uniform and very polite.
Altogether a stress-free move for us.
We would highly recommend Hadley and Ottaway to anyone.
The admin team was most accommodating concerning our uncertainty over dates"
 
 
 
 
Team:
Steve Jordan Terry
 
 
 


Review 7 Jun 2025
Recommended by customer in PE33
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The move was carried out at a very high standard.
The team worked very well together and paid particular attention to covering particular items of furniture.
 

"I was extremely impressed with the way the team worked.
I would definitely recommend this company.
Everything was explained before the moving date and I was pleased with the team being so punctual on moving day."
 
 
 
 
Team:
Mark Graham Aston
 
 
 


Review 2 Jun 2025
Recommended by customer in IP25
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The three movers arrived nice and early. They parked up nicely and introduced themselves, which was very pleasant. All areas in our house were carefully covered, including the front door. The mattresses and sofas were securely and expertly covered. They delivered the items quickly and were very keen to ensure our move went smoothly.
 

"We liked the expertise and keenness of our movers. They were careful as they moved furniture etc. around and had boundless energy even after several trips up and down 3 flights of stairs."
 
 
 
 
Team:
Shaun Matteo T
 
 
 


Review 2 Jun 2025
Recommended by customer in IP28
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 

"All the men were very helpful, nothing was too much trouble, very pleasant with their service."
 
 
 
 
Team:
Shaun Lee Terry Matteo Je
 
 
 


Review 2 Jun 2025
Recommended by customer in PE32
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
2 Days removal
 

"We were very impressed with the company. The removal men were excellent & very friendly. The quote man (Chris) was also very good, gave all the details I wanted, and it was him that made me go with you. You are an excellent professional business. Thank you. "
 
 
 
 
Team:
Jordan Lee Chris Mark
 
 
 


Review 24 May 2025
Recommended by customer in IP25
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
The move went very smoothly.
 

"The 4 lads that moved us where polite and very professional in all aspects of the day. "
 
 
 
 
Team:
Steve Stephen Matteo Mark
 
 
 


Review 22 May 2025
Recommended by customer in NR4
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We were worried about moving house after 28 years. The date of exchange (and completion) kept changing – which we found very stressful. Darren was very accommodating and reassuring throughout the whole process. The team who moved us were amazing especially as we had steps to the front door and parking difficulties.

 

"Lee and Stephen adapted quickly to the challenges of parking on our road on the first day (despite us putting traffic cones out to deter neighbours parking!).
On the second day the team worked so well together – it was a hot day too. We felt reassured throughout the whole process and we are so pleased we booked our removal with your company.
A very professional team who were friendly and respectful of our property.
We would highly recommend your company to others – we thank everyone in the team"
 
 
 
 
Team:
Lee Stephen Marc Mark Ter
 
 
 


Review 19 May 2025
Recommended by customer in EX20
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
 
 
Team:
Marc Jenson
 
 
 


Review 16 May 2025
Recommended by customer in NR7
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
A reasonably straight-forward move. Unfortunately 2 May was the hottest day of the year so far. Shaun and Mark were fantastic.
 

"Excellent service on the day of the move and leading up to it.
The process of asking the customer to confirm all items have been delivered on the day, before departure, is a little too soon, maybe.
The chaos of moving day doesn’t allow time to be sure everything is accounted for.
I have since noticed a small amount of damage to my grandfather clock."
 
 
 
 
Team:
Shaun Mark
 
 
 


Review 14 May 2025
Recommended by customer in NR20
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
All very good. Arrived early to get job done. Very friendly polite team.
Did have a breakage T.V stand.
 

"Very nice company to deal with from the beginning to end. Would recommend to others."
 
 
 
 
Team:
Jordan Bob Lee Jenson Ter
 
 
 


Review 13 May 2025
Recommended by customer in NR20
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving from 4 bed room house to bungalow plus 3 sheds summer house and green house. Quite a challenge.
 

"Move well executed from start to finish including maids service."
 
 
 
 
Team:
Graham Steven Mark Aston
 
 
 


Review 13 May 2025
Recommended by customer in NR17
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Full package and removal service.
 

"Fantastic service from all of the team 5 star and would thoroughly recommend your services.
In the past we used Alan Cook but your service was exceptional and superior to theirs, plus all of your representatives conducted themselves professionally at all times from initial visit throughout"
 
 
 
 
Team:
Bob Shaun Chris
 
 
 

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