Hadley & Ottaway

South Block, Neaton Park, Norwich Road
Watton
Norfolk
IP25 6JB

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating Hadley & Ottaway 9.6/100
2084 reviews since 2006
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 2084 reviews since 2006
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The removal drivers were very polite and hard working. They managed both ends of the move really well taking care to deliver our goods to where we wanted them. They were very efficient and completed t...."   more
 
" The 2 people helping us move were cheerful helpful and very efficient. They asked questions and did not assume they knew what we wanted. They were brilliant at moving cut and in the other end espec...."   more
 
" Hadley and Ottaway team prompt and polite and extremely helpful. Move date 8/9/2020 cannot remember names. Thanks to them the move went smoothy and they even managed to navigate 'climate change ...."   more
 
" Fantastic service from H and O and the team who moved us. Everything ran to time and was efficiently done. Moving is stressful but H and O help reduce our stress levels to a great degree. The te...."   more
 
 
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Customer Reviews
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Review 14 Oct 2020
Recommended by customer in GL14
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We asked for some special items to be wrapped by the movers and it was done very professionally. It was a long way and need an overnight stop for the remover, all taken in their stride. Everything packed very well and delivered as we asked for into each room.
 
Cost: £2265

"The removal drivers were very polite and hard working. They managed both ends of the move really well taking care to deliver our goods to where we wanted them. They were very efficient and completed the move out and in on time could not have wanted more."
 
 
 
 
Team:
Alex Ralph Chris
 
 
 


Review 1 Oct 2020
Recommended by customer in PE36
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Quick, professional and efficient personnel doing the moving.
 
Cost: £1174

"The 2 people helping us move were cheerful helpful and very efficient. They asked questions and did not assume they knew what we wanted.

They were brilliant at moving cut and in the other end especially as most items went in a garage-they packed this really well and shaved great initiative as I was also having to deal with the developers on the site.

A big thank you to them."
 
 
 
 
Team:
Graham
 
 
 


Review 30 Sep 2020
Recommended by customer in SG9
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Hadley and Ottaway team prompt and polite and extremely helpful.

Move date 8/9/2020 cannot remember names.

Thanks to them the move went smoothy and they even managed to navigate 'climate change protests' blocking some of London bridges. They are a most efficient firm, I would highly recommend. E.G."
 
 
 
 
 
 


Review 29 Sep 2020
Recommended by customer in NR2
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from 3 storey terraced house to a 3 bed room flat. (second floor)

Parking is restricted at both locations.
 
Cost: £1313

"Fantastic service from H and O and the team who moved us. Everything ran to time and was efficiently done.

Moving is stressful but H and O help reduce our stress levels to a great degree.

The team were really helpful and polite. Highly recommended!

(Good value for money too)"
 
 
 
 
 
 


Review 28 Sep 2020
Recommended by customer in NR29
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full detached house, garage and pot plants packed and removed.

Delivered unloaded when and where requested at new detached bungalow.
 
Cost: £2365

"Very efficient, professional and friendly staff.
No breakage or damages.

Used previously, 7 years ago and would use again as and when needed."
 
 
 
 
 
 


Review 21 Sep 2020
Recommended by customer in NR20
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The guys arrived on time. They were friendly, respectful, and did a great job from start to finish.

7-9-2020
 
Cost: £628

"Our second move with your company in last 6 years.

No problems from initial contact to day of removal.

Friendly, competent and very reliable staff. Nothing was too much trouble.

Well done - you are at great company."
 
 
 
 
 
 


Review 3 Sep 2020
Recommended by customer in SY13
 My Age: 40 - 49 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Relocation from Suffolk to north wales, requiring two am trucks. Difficult access at he new location. A large number of expensive bicycles.
 

"The team were professional, polite, very hard-working but most importantly they were relaxed and good humoured.

They made the whole moving experience as easy as it could be. We had a good laugh with them. I have not seen a team of guys put in so much hard graft in a very long time. Thanks to Steve, Alex, Nige and Sam!"
 
 
 
 
Team:
Steve Alex Sam Nigel
 
 
 


Review 26 Aug 2020
Recommended by customer in PE31
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Contents of 5 bed house, plus garage and workshop plus studio

The men took everything in their stride, plus sofa to different address, plus storage.
 
Cost: £780

"A complicated move, different things to different places. The men were prompt and helpful.

One small thing. If drawers from desk etc, are not removed they need securing in some way otherwise when desk etc is turned over, they all fall out."
 
 
 
 
 
 


Review 11 Aug 2020
Recommended by customer in NR16
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Weekday removal over 4 days.
 
Cost: £3855

"The crew were professional efficient and willing to undertake any requests regarding positioning of items in new property.

Friendly and could not have done better."
 
 
 
 
Team:
Graham
 
 
 


Review 5 Aug 2020
Recommended by customer in CB4
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"The team were very friendly and efficient.

Great packing and good communication."
 
 
 
 
 
 


Review 29 Jul 2020
Recommended by customer in LS14
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Cambridge to Leeds. Lots of staff and 2 small children.
 
Cost: £3926

"Excellent service throughout from Hadley & Ottaway. Very helpful office staff and punctual, professional, efficient and courteous removal team. We couldn't have asked for more and will recommend Hadley & Ottaway to friends."
 
 
 
 
Team:
Luke
 
 
 


Review 27 Jul 2020
Recommended by customer in PE37
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Genuinely recommend.

Great local company

Excellent in everyway

Thankyou"
 
 
 
 
 
 


Review 16 Jul 2020
Recommended by customer in NR7
 My Age: 60 - 69 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From bungalow without direct access. It rained all day!
 
Cost: £1057

"They had to negotiate a stair lift at the chalet bungalow which made it difficult. However they managed to get a large chest of drawers up the stairs."
 
 
 
 
Team:
Steve Relph
 
 
 


Review 13 Jul 2020
Recommended by customer in IP26
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved during covid so packing etc over a few days.

Very challenging narrow, winding staircase in new house. Some low level beams.
 
Cost: £3660

"What can I say about this fantastic company. As if things weren't stressful enough, we moved during covid pandemic and had to move within 2 weeks! this was not a problem for H+O. The team were led by Jordan who was with us during the 4 days of packing & moving.
Everyone involved was polite, professional and friendly. Nothing was too much trouble.

The packing was done with great attention to detail, They continually kept us up to date with progress and plans.

I recommend this company very highly. Anyone that uses them will not be disappointed. They certainly made our move much easier and stress free.

Thank-you
"
 
 
 
 
Team:
Jordan
 
 
 


Review 22 Jun 2020
Recommended by customer in IP25
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Fab service from start to finish. Highly recommend"
 
 
 
 
Team:
Luke Bunce Stephen Shaun
 
 
 


Review 2 Jun 2020
Recommended by customer in NR20
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Day 1 - packing
Day 2 - Loading all except essentials
Day 3 - Delivery to new address
 

"Everything very smooth and painless"
 
 
 
 
Team:
Luke Jamie Ross Alex Chri
 
 
 


Review 28 May 2020
Recommended by customer in BN23
 My Age: 50 - 59 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From the moment the team entered the house we were pleased with the service
 
Cost: £2081

"From the moment you visited to quote to collecting the boxes after lockdown. Everything went to plan as you explained. Staff were helpful and polite. A very satisfied customer thank you"
 
 
 
 
Team:
Josh Ross Ralph
 
 
 


Review 6 Apr 2020
Recommended by customer in CB7
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving 30 miles but having to complete simultaneously on a new purchase and a new BTL mortgage meant having to change dates - no complaints form Hadley and Ottaway - just flexibility and brilliant service.
 

"Excellent packing service and excellent service overall - definitely recommended!"
 
 
 
 
Team:
Graham Josh
 
 
 


Review 1 Apr 2020
Recommended by customer in IP8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Hard work to them due to the property being so did, Narrow door ways and difficult access job a great job happy.
 
Cost: £1000

"Very very happy with the service. They were kind polite, hard working and thoughtful would absolutely recommend them and use them again. "
 
 
 
 
Team:
Nigel Graham
 
 
 


Review 27 Mar 2020
Recommended by customer in CO12
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from Norfolk to Essex.
 
Cost: £1597

"The guys dis an amazing job. They went above and beyond which really helped our difficult situation everything was wrapped incredibly well.
No breakages and not one scratch! Great job!! "
 
 
 
 
Team:
Stephen Jordan Jordn
 
 
 

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