Hadley & Ottaway

South Block, Neaton Park, Norwich Road
Watton
Norfolk
IP25 6JB

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating Hadley & Ottaway 9.7/100
2728 reviews since 2006
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 2728 reviews since 2006
 
 
 
Sales & Support 9.7/10 Sales & Support Rating 9.7
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The price represents value for money

 
 
 
Recent Reviews 
 
" Lee and Steve were excellent from start to finish. 5 stars"   more
 
" Excellent start to finish. The removal chaps couldn't have done anything better they were excellent. Same for the admin staff. Will definitely use them again."   more
 
" The removals team were fantastic and really did all they could to minimise stress. They were very patient whilst waiting for completion at 3:30 PM and were just generally, friendly, efficient and h...."   more
 
" Mmore
 
 
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Customer Reviews
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Review 21 May 2026
Recommended by customer in PE28
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
4 Bed to 2 bed bungalow. Super king bed upstairs.
 

"Lee and Steve were excellent from start to finish.

5 stars"
 
 
 
 
Team:
Lee Steve
 
 
 


Review 20 May 2026
Recommended by customer in IP31
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from first floor flat with restricted parking 40 miles to 3 bed house
 

"Excellent start to finish. The removal chaps couldn't have done anything better they were excellent.

Same for the admin staff.

Will definitely use them again."
 
 
 
 
Team:
Steve Mark Andy
 
 
 


Review 18 May 2026
Recommended by customer in NR4
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
11 miles between locations. Pack up day before. Family of 4.
 

"The removals team were fantastic and really did all they could to minimise stress.

They were very patient whilst waiting for completion at 3:30 PM and were just generally, friendly, efficient and hard working. Greatly appreciated."
 
 
 
 
Team:
Stephan Tom Jordan Jenson
 
 
 


Review 18 May 2026
Recommended by customer in PA35
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Moved from Norfolk to West Scotland, challenge of distance.

No chain, so timing was flexible and agreed to time convenient for both ourselves and mover.

Packed on day 1 before driving partway unloading and arriving days 2 and 3
 

"M
Kitchen items were all very well packed but other rooms had less care, a bit more random.

Larger items were ones that suffered in move, likely moving in van. Chairs, barbecue and bookcase were items that we claimed for and were compensated.

However would have preferred if damage hadn't occurred in first place of course!

For long distance, suspect should have been better strapped / wrapped."
 
 
 
 
Team:
Stephen Steve Steve Jense
 
 
 


Review 15 May 2026
Recommended by customer in IP25
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move was from a two bed cottage with narrow stairs. Furniture had to be taken out of windows etc
 

"Fantastic team, very professional and helpful when problems developed.

Thank you to everyone"
 
 
 
 
Team:
Grahan Peggy Jenson Bob
 
 
 


Review 12 May 2026
Recommended by customer in NR24
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
7:00 AM start to the day. Removal men all super efficient and extremely polite. Everything on lorries and away by 12.

Unfortunately we did not get keys until 5:30 PM but all men went above and beyond to get us sorted.
 

"Excellent service carried out in challenging move.

We would highly recommend to friends and relatives. Thank you to Jordan, Marc, Harrison and Reuben"
 
 
 
 
Team:
Jordan Marc Harrison Reub
 
 
 


Review 12 May 2026
Recommended by customer in NR25
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
A move within the county
 

"First class Service"
 
 
 
 
Team:
Graham Terry Tom
 
 
 


Review 11 May 2026
Recommended by customer in NR4
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from East Sussex to Norwich from 4 bed house to smaller 4 bed
 

"Move went well and on time"
 
 
 
 
Team:
Steve Peggy
 
 
 


Review 8 May 2026
Recommended by customer in GL54
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We have downsized and moved from Norfolk to the Cheltenham area
 

"This was the first time we have used the packing service. For the extra cost it was well worth it.

Everything was packed really well and we have not found any damaged items during the unpacking process
All 3 removers were very courteous and friendly and were willing to help with any additional requests.

We would highly recommend Hadley and Ottaway.
Thank you"
 
 
 
 
Team:
Shaun Jordan Chris
 
 
 


Review 8 May 2026
Recommended by customer in PE31
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Local move but with some very heavy items and a lot of packing of small items.
 

"An excellent service. Your staff were friendly and professional plus calm and reassuring. They took a great deal of stress away and took care to remind us of the little (re big things!) easily forgotten. Thank you"
 
 
 
 
Team:
Jordan Chris Lee Shaun
 
 
 


Review 6 May 2026
Recommended by customer in DT1
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Swaffham to storage.
Storage to Poudbury three and a half months later.
 

"Totally pleased with every aspect of the move."
 
 
 
 
Team:
Shaun Aston Bob Graham Ch
 
 
 


Review 3 May 2026
Recommended by customer in NR17
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving from a 3 bed semi to a 4bed detached property in Norfolk.
 

"Excellent service throughout the day."
 
 
 
 
Team:
Steve Jenson Chris Shaun
 
 
 


Review 3 May 2026
Recommended by customer in NR8
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move undertaken over 2 days. Day1 packing and most of items loaded to lorry. Day2 remainder of items packed and delivered to new property.
 

"All staff involved including estimator and admin team were professional and helpful at all times.

The removal men were efficient helpful and courteous - we could not fault them.

Hadley and Ottaway is a firm we would certainly use again."
 
 
 
 
Team:
Shaun Marc Pegg Mark
 
 
 


Review 24 Apr 2026
Recommended by customer in PE31
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Ours was a local move from a property with restricted access. 3 smaller vans were sent. The first van arrived at 7:15. Everything was packed up by 10:50. We were in and finished by 14:50. Amazing highly recommend
 

"From the first visit from Chris through to the girls in the office particularly Kate, Anna and Kerry the delivery of the packing boxes and materials and finally the fabulous team of four Steve, Mark, Stephen and Chris - we were always assured of a first class service.

Everyone involved was so reassuring, kind and accommodating. The removal team were very careful with our property and contents and even helped us with where best to put furniture in our new home. Absolutely brilliant!"
 
 
 
 
Team:
Steve Marc Stephen Chris
 
 
 


Review 22 Apr 2026
Recommended by customer in CB6
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
 
 
Team:
Jordan Te
 
 
 


Review 22 Apr 2026
Recommended by customer in NG13
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Sale of second home, so total clearance of house. All goods going to one or another of three established households near Nottingham from Norfolk

80 plus years old customers! Mainly furniture but a variety of other items - some very heavy.
 

"Brilliant service from beginning to end. Two man team were friendly but extremely competent and efficient. Everything was moved with apparent ease and great care.

They could not have been more helpful assisting us with some residual packing and taking items we had not specified at time of survey.

Delivery to our home - final port of call - was equally efficient and caring. Nothing was too much trouble. The sort of service that is hard to find these days."
 
 
 
 
Team:
Shaun Tom
 
 
 


Review 22 Apr 2026
Recommended by customer in LN6
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move of furniture and boxes of possessions
 

"Very efficient company. All of the people I came into contact with both in deliveries and in the office were friendly, polite and helpful. Would definitely use again."
 
 
 
 
Team:
Shaun Lee Jenson
 
 
 


Review 19 Apr 2026
Recommended by customer in NR19
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Contents, leaving furniture to stage house for sale.

The movers had to stay away from home overnight
 

"Excellent service. The team on the move were excellent. Friendly, acted well as a team. Polite very professional service."
 
 
 
 
Team:
Jordan Lee Steve Harrison
 
 
 


Review 14 Apr 2026
Recommended by customer in LE14
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

"Smooth efficient and took time to play with the dog"
 
 
 
 
Team:
Jordan Marc Shaun Chris
 
 
 


Review 13 Apr 2026
Recommended by customer in OX29
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Cambridge to Oxford area. Elderly dog insisted on getting involved!
 

"Stephen, Jensen and Mark were great. Nothing was too much trouble and they took great care of everything, remaining good humoured throughout. Thank you!"
 
 
 
 
Team:
Stephen Jenson Mark
 
 
 

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