Hadley & Ottaway

South Block, Neaton Park, Norwich Road
Watton
Norfolk
IP25 6JB

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating Hadley & Ottaway 9.7/100
2758 reviews since 2006
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 2758 reviews since 2006
 
 
 
Sales & Support 9.7/10 Sales & Support Rating 9.7
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The price represents value for money

 
 
 
Recent Reviews 
 
" A well organised group of movers. I had used them previously and they were recommended by other persons."   more
 
" We thought the company were brilliant. Chris explained everything so thoroughly, the admin staff accommodated every change very well and even offered the free piano move. When the rental ended u...."   more
 
" Possibly undermanned? 4 rather than three men delivering would have been less exhausting for us. That said workers who we felt comfortable with and a good foreman."   more
 
" The team on the day of loading and unloading were fantastic. I honestly can't think of any way of improving the experience of the move. The administration was all timely and efficient and gave grea...."   more
 
 
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Customer Reviews
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Review 17 Aug 2026
Recommended by customer in IP25
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The removal company turned up as arranged on the day before the move, they loaded furniture items not required until the following moving day. They worked quickly nonstop.

The following moving day all furniture and packed boxes were loaded transported to our new residence.

We had a lot to move, they checked on items to be left at the old property.
 

"A well organised group of movers. I had used them previously and they were recommended by other persons."
 
 
 
 
Team:
Terry Steve Peg Graham Le
 
 
 


Review 17 Aug 2026
Recommended by customer in NR16
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
We moved from a four bedroom old house into a rental on a country estate. The access at the rental was not easy.

The company also took our heavy piano to our next door neighbours at no extra charge.

The plan of moving changed several times.
 

"We thought the company were brilliant.

Chris explained everything so thoroughly, the admin staff accommodated every change very well and even offered the free piano move.

When the rental ended up being in a country estate, Chris got someone to come straight round and negotiate access with the owner. I can't remember her name but he was knowledgeable and polite.

The four "movers out" and Lee and Tony who moved in did brilliantly in very hot weather.
Always polite and considerate.

Lee also made some really good suggestions about the next move in 6 months. We will be using Hadley & Ottaway again - if they'll have us!"
 
 
 
 
Team:
Lee Terry Stephen Chris
 
 
 


Review 14 Aug 2026
Recommended by customer in BS48
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
A long distance move with one of the owners dealing with cancer treatment.

Very early start to packing up and delivery days
 

"Possibly undermanned? 4 rather than three men delivering would have been less exhausting for us.

That said workers who we felt comfortable with and a good foreman."
 
 
 
 
Team:
Stephen Mark Steve
 
 
 


Review 14 Aug 2026
Recommended by customer in NR22
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
A very steep hill to park the lorry on for loading and then a long drive to reverse up to unload.
 

"The team on the day of loading and unloading were fantastic. I honestly can't think of any way of improving the experience of the move.

The administration was all timely and efficient and gave great peace of mind."
 
 
 
 
Team:
Jordan Shaun Aston Steve
 
 
 


Review 10 Aug 2026
Recommended by customer in IP25
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
House to bungalow. 7 mile move. Smaller vehicle, multiple trips.
 

"Excellent service, great team and very helpful."
 
 
 
 
Team:
Jordan Lee Jerry
 
 
 


Review 4 Aug 2026
Recommended by customer in NR8
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Although only a local move this was the first time in over 40 years we had moved so we were somewhat apprehensive.

Lee, Tom and Luke were excellent, going above and beyond to make the experience as painless as possible.

Thank you to them and the Hadley and Ottaway team.
 

"We are hoping this will be our forever home, but if we ever need to move again we would not hesitate to use Hadley and Ottaway again.

Thank you!"
 
 
 
 
Team:
Lee Tom Luke
 
 
 


Review 4 Aug 2026
Recommended by customer in NR4
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Packing and moving from two bed semi detached to 4 bed detached.

We the owners had a mix of bulky furniture computer hardware and fragile items. Also had to empty a garden shed.

We moved on the 6th hottest day in UK history.
 

"We were incredibly impressed by the high standards of work and professionalism shown by the Hadley and Ottaway team.

There was uncertainty about our exchange date and Hadley and Ottaway were exceptionally understanding and flexible!

The weather made the move particularly challenging but the team were exceptional. We can't commend them enough. They showed great care towards us and our belongings.

Will recommend."
 
 
 
 
Team:
Marc Jordan Chris Luke
 
 
 


Review 31 Jul 2026
Recommended by customer in SO41
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Move into store, then 7 months later into a home 184 miles away. Awkward access, managed extremely well.
 

"Fabulous service from start to finish. Great customer support on the phone. Easy monthly invoicing by email.

Removal men all delightful, helpful, kind gentlemen.
They were clean, efficient and hard working. Valuable items packed with great care"
 
 
 
 
Team:
Jordan Je
 
 
 


Review 31 Jul 2026
Recommended by customer in PE31
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"Access to new property was around 3.2 M, so 2 vans were used for 2 days.

Excellent service by the crew."
 
 
 
 
Team:
Shaun Lee Luke
 
 
 


Review 24 Jul 2026
Recommended by customer in NW8
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 

"The move was complex and multifaceted. We have a lot of valuable effects and they handled it all very well.

Excellent all round."
 
 
 
 
Team:
Jordan Marc Tom Jenson
 
 
 


Review 23 Jul 2026
Recommended by customer in NR25
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The move was from a six bedroom to a four bedroom house and a distance of just half a mile and involved two large vehicles.

The challenge was to bring largish heavy furniture from a 3rd floor and to transport a huge number of garden pots and plants.
 

"The crew arrived promptly were very courteous and respected our property and the items being moved.

They wrapped items with extreme care and nothing that we have unpacked was damaged.

Our move was completed ahead of schedule.

We are extremely pleased with Hadley and Ottaway and would highly recommend the firm."
 
 
 
 
Team:
Shaun Peggy Chris Mark Hi
 
 
 


Review 21 Jul 2026
Recommended by customer in NR21
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
2 days packing and 1 unloading.

I was shocked to find that they sleep in the lorries as was not made aware although did not bother us and meant timelines were flexible.
 

"Steve and the team were courteous, extremely hardworking and motivated.

Nothing was a problem to them and they made things seem easy despite temperatures reaching 30 to 39 degrees.

I was very worried about their lack of hats in this weather which, as a health and safety consultant, is something I would expect such an amazing company to provide their staff."
 
 
 
 
Team:
Steve Marc Jenson Aston
 
 
 


Review 21 Jul 2026
Recommended by customer in NR19
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Team also had to collect fridge freezer from an alternate address and negotiate our steep driveway at our new property. The extra work was appreciated.
 

"The move was made over two days, including two vans and five staff, as shown plus Terry.

All were polite, superhelpful, respectful and friendly. Nothing was too much trouble.

They worked very hard in hot weather and for long hours. Highly recommended.

Also want to thank Darren, Kate, Sian and Anna for exceptional service.

Second time we have used Hadley and Ottaway"
 
 
 
 
Team:
Stephen Chris Steven Luke
 
 
 


Review 20 Jul 2026
Recommended by customer in NR21
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
 
 
Team:
Stephen Harrison
 
 
 


Review 20 Jul 2026
Recommended by customer in NR6
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving into a curacy house tied with housing. There wasn't a great distance but it was significant for us!
 

"This move was fantastic!

From the sales and support meeting with Chris to the packing and moving day with Steve, Jensen and Harrison - even the box collection service has been wonderful.

The attention to detail hard work care and great communication made it a fabulous move. Will definitely be calling for them next time!"
 
 
 
 
Team:
Steve Jenson Harrison
 
 
 


Review 19 Jul 2026
Recommended by customer in NR4
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"We were downsizing after 40 years and didn't realise just how much stuff particularly clothes and furniture we had.

These guys had the patience of Job and treated us octogenarians with great respect.

Great company with great staff and ethics."
 
 
 
 
Team:
Marc Mark
 
 
 


Review 2 Jul 2026
Recommended by customer in NR16
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
They did exceptionally well - hottest day of the year 39 to 40 degrees - No complaints or moaning.
 

"The best team you could wish for, arriving early 15 minutes and got on with the job. As mentioned the hottest day of the year!!"
 
 
 
 
Team:
Steve Shaun Ruben
 
 
 


Review 19 Jun 2026
Recommended by customer in NR13
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Arrived on time, quickly put down protective coverings and loaded.

Some heavy garden pots were handled with ease. All loaded in less than three hours.

Unloading and placement of house contents was handled very well. Again about three hours.
 

"Highly professional staff"
 
 
 
 
Team:
Shaun Tom
 
 
 


Review 19 Jun 2026
Recommended by customer in NR28
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"Very efficient and helpful bunch. Put large items where I wanted.

A few dents etc but that was to be expected.

Brilliant service"
 
 
 
 
Team:
Steve Jenson Shaun
 
 
 


Review 19 Jun 2026
Recommended by customer in IP31
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Task Specific: Move items from one room, boxed up and placed elsewhere within the home.

Lots of books, files, papers and furniture items relocated.
 

"The team worked very hard and conscientiously. Boxes were clearly marked and all carpets were protected during the moving of items.

Happy customer"
 
 
 
 
Team:
Tom Chris
 
 
 

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