Hadley & Ottaway

South Block, Neaton Park, Norwich Road
Watton
Norfolk
IP25 6JB

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating Hadley & Ottaway 9.6/100
2493 reviews since 2006
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 2493 reviews since 2006
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The price represents value for money

 
 
 
Recent Reviews 
 
" Good."   more
 
" Great team, helpful and professional service Well done. "   more
 
" The guys were absolutely fantastic. Nothing was too much trouble and every when putting wordrobes/bookcases in one room and having to move bookcase to another room as didn't look right. Rob was great...."   more
 
" The three crew members were cheerful, polite and hardworking. A lot of attention to detail was required. Their flexible, can-do attitude was inventive and helpful. The positive way they went about ...."   more
 
 
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Customer Reviews
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Review 24 Oct 2024
Recommended by customer in PE31
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Collecting from Polebrook and delivering to Norfolk
 
 
 
Team:
Jordan Matieo Steve Jay D
 
 
 


Review 24 Oct 2024
Recommended by customer in PE31
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Delivery of storage items.
 
 
 
Team:
Shaun Dean Jay
 
 
 


Review 22 Oct 2024
Recommended by customer in PE36
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"Good."
 
 
 
 
Team:
Mark Marc
 
 
 


Review 22 Oct 2024
Recommended by customer in NR19
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
From Bungalow to a 3 storey house.
 

"Great team, helpful and professional service
Well done.
"
 
 
 
 
Team:
Bob Dean Steven Bernie
 
 
 


Review 18 Oct 2024
Recommended by customer in CH60
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We moved from Heachan in July. Had the guys in for 3 days packing and loading. All our stuff went into store for 2 months and then moved our new home on the Wirral. 2 days here to unload - were very quick and efficient.
 

"The guys were absolutely fantastic.
Nothing was too much trouble and every when putting wordrobes/bookcases in one room and having to move bookcase to another room as didn't look right. Rob was great asking if it is was okay.
Would highly recommend. "
 
 
 
 
Team:
Bob Steve Mark Jay
 
 
 


Review 18 Oct 2024
Recommended by customer in NR29
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
The removal was from a large Band E 4-bed property to a smaller Band E 4-bed property.
It was a three-day pack-and-unpack operation involving two lorries. It included the removal and partial deconstruction/reconstruction of eight large bookcase units which contained a substantial library of books, CD's and DVDs.
Everything had to be put back in order on to their original shelves.
Also involved was the removal and disposal of a washing machine, two garden mowers and three boxes of miscellaneous unwanted items.
 

"The three crew members were cheerful, polite and hardworking. A lot of attention to detail was required.
Their flexible, can-do attitude was inventive and helpful.
The positive way they went about their work significantly reduced the stress of what was for me a difficult and complex removal. "
 
 
 
 
Team:
Steven Jay Chris
 
 
 


Review 18 Oct 2024
Recommended by customer in NR16
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"This is the second time that I have had the pleasure of Bob and Matteo moving us. They were exemplary and again nothing was too much trouble for them. As a wheel chair user I felt very comfortable with them and not patronised in any way (it has happened by and the removal company) you are lucky so have them. Just do add I will, and have already done so. Recommend you highly do anyone that will listen!! Kindest Regards. Brenda
"
 
 
 
 
Team:
Bob Matteo
 
 
 


Review 18 Oct 2024
Recommended by customer in NN11
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"Bob, Matt and Mark were fantastic. Wish I'd engaged you before packing anything myself. They were fast, considerate and generally nice to have around.
I'd use them again any day of the week. "
 
 
 
 
Team:
Bob Marc Mark
 
 
 


Review 11 Oct 2024
Recommended by customer in IP28
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Quick and efficient. slight damage to the blinds of the property I vacated, otherwise no issues.
 

"Professional service for a reasonable price. Would recommend!"
 
 
 
 
Team:
Stephen Lee Matthew
 
 
 


Review 11 Oct 2024
Recommended by customer in IP25
 
 
Satisfaction Ratings
 
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Move from 3 bed to bungalow
 

"3 chaps arrived on time and very friendly.
Nothing was an issue and offered any assistance if needed.
There was a delay (waiting time) but they were binder - standing and didn't rush as to complete quicker. All in all very happy with service. "
 
 
 
 
Team:
Lee Chris Dean
 
 
 


Review 6 Oct 2024
Recommended by customer in NR5
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Packing China and Glassware in certain pieces of furniture being removed together with other furniture all of which was put in storage while redecoration of rooms.
 

"All members of the company I came into contact with were professional and polite and did a good job.
I will certainly use them again. "
 
 
 
 
Team:
Mark Matthew
 
 
 


Review 6 Oct 2024
Recommended by customer in WR28
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
House to House
 

"First class service from start to finish. "
 
 
 
 
Team:
Jay Steve
 
 
 


Review 1 Oct 2024
Recommended by customer in PE31
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The removal team were excellent. Unfortunately the encountered our batty next door neighbor Mrs.Bocket, but coped with her well!
 

"A very professional team and company we would not hesitate to recommend them.
Thanks. "
 
 
 
 
Team:
Bob Matteo Chris
 
 
 


Review 30 Sep 2024
Recommended by customer in CB1
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
A complete move from a large house into a smaller rental and storage pending a permanent move north which took about 5 weeks later.
 

"The crews were really excellent so polite and hard working and they listened to our requests, making sure everything was where we wanted. I'd thoroughly recommend them! A really positive experience for us at a stressful time. "
 
 
 
 
Team:
S4ephen
 
 
 


Review 30 Sep 2024
Recommended by customer in NR22
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving from a 5 bedroom house to 3 x 20 storage containers. All fragile items packed by Hadley & Ottaway
St.Albans to North Norfolk packing and removal on day 1 finalising and transport to Norfolk and packing, shipping containers on Day 2
 

"The move, packing and clearing of our house went very smoothly. The Hadley & Ottaway team were very professional, diligent and courteous, and everything was performed on time. "
 
 
 
 
Team:
Dean Graham Jo
 
 
 


Review 23 Sep 2024
Recommended by customer in NR20
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Moving from Dereham to East Bilney - no access issues.
 

"Great bunch of lad's nothing too much trouble. Friendly, polite and professional, would definitely recommend. "
 
 
 
 
Team:
Stephen Aston Shaun Zak
 
 
 


Review 23 Sep 2024
Recommended by customer in PE36
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"Super job - highly recommended. "
 
 
 
 
Team:
Shaun Zak Chris Dean Matt
 
 
 


Review 23 Sep 2024
Recommended by customer in SO45
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The team had some challenges but they were able to overcome any obstacles and make the moving process great. Well done!
 

"We were really impressed with the team. We found them caring and kind. They were very professional and didn't hesitate to help and Guide us through the moving process. Nothing was too much bother. We have moved before but it was nothing in comparison to your Team. "
 
 
 
 
Team:
Bob Mark Matthew
 
 
 


Review 23 Sep 2024
Recommended by customer in PE37
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Downsize move - from house to bungalow. A lot of boxes to be stored in a Garage and large items to be carried inside some specialist items. Wator, Rower, indoor NT cycle etc and large TV
 

"From start to finish the team were pleasant, polite and extremely helpful. They took on board some of our medical limitations and went above and beyond to ensure everything was done as we wished. Everything was completion in a timely manner and they treated both properties with care and consideration we would not hesitate to recommend this company to anyone looking for a professional, efficient and smooth move. "
 
 
 
 
Team:
Jordan Lee Matteo Aston
 
 
 


Review 16 Sep 2024
Recommended by customer in NR20
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Full house move from your store to my new home.
 

"All done very well except the foot of one armchair was lost. "
 
 
 
 
Team:
Steve Bob Dan
 
 
 

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