Britannia Lanes of Somerset & Bristol

Crossways Road, The Showground Business Park
Bridgwater
Somerset
TA6 6DD

Removers - Removals Companies

Listed under:  Removers / Removal Companies
95% recommended   Rating 9.3/10
586 reviews since 2006
 
Satisfaction Ratings
 
Overall Rating
9.3 /10 Overall Rating 9.3/10
Based on 586 reviews since 2006
 
 
 
Sales & Support 9.4/10 Sales & Support Rating 9.4
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.2/10 Packing & Handling Rating 9.2
The firm took care in packing and handling our property

 
Collection & delivery 9.5/10 Collection & delivery Rating 9.5
Our property was collected and delivered as agreed

 
Service 9.6/10 Service Rating 9.6
The staff were presentable punctual and polite

 
Value 8.7/10 Value Rating 8.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Office staff really helpful and did their very best to accommodate us at short notice. Removal men were friendly and were understanding and good humoured despite a wait for the keys. Prices are m...."   more
 
" Your staff are a credit to you."   more
 
" The teams at both ends did a super job. Steve Paul and Ben who moved me in were helpful and pleasant. They took their job seriously as dis the moving out team near Bristol. Admin is a bit fierce!Very...."   more
 
" All three of the men who came were extremely helpful, good natured and polite. They took care with all that had to be removed and everything was placed correctly in the new property. We had a wait be...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 90%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 98%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 96%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 82%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 93%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 98%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 80%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Arrived 30
Beefy 14
belongings 13
best 15
boxes 23
brilliant 19
Britannia 75
Brittania 17
care 36
careful 19
Carl 29
cheerful 14
Chris 18
class 12
courteous 23
credit 14
Crew 57
damage 15
Dan 20
definitely 21
efficient 62
excellent 83
experience 26
extremely 36
friendly 73
furniture 26
good 88
great 44
guys 39
hard 48
helpful 113
John 52
Lanes 59
Merv 54
packing 33
Paul 49
pleased 32
polite 78
professional 71
property 29
really 26
recommend 72
Removal 65
service 118
Simon 61
stressful 24
team 84
Thank 41
Thanks 29
Wendy 25
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Budget:  


Review 27 Aug 2019
Recommended by customer in Ta2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 4/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move house, 2 miles down the road.
 
Cost: £1000
 

"Office staff really helpful and did their very best to accommodate us at short notice. Removal men were friendly and were understanding and good humoured despite a wait for the keys.

Prices are more expensive than a lot of other firms and I think the waiting charges were too high, especially as no one has control over when keys are released and the move in can commence."
 
 
 
   Business Reply:

Thanks for your kind words.

I am sorry that you incurred charges for waiting time. These are only issued if no waiver was taken and a delay occurred at delivery which was caused by a third party.

I see that we waited over 3 hours for the keys and if you would like us to send you an invoice so that you can claim them back from the third party we would be pleased to assist.

I wish you well in your new home.

Maria Russell - Director
 


Review 29 Jun 2019
Recommended by customer in PE19
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 Bed Detached House

"Your staff are a credit to you."
 
 
 
   Business Reply:

Thank you Mr P for your kind words

We wish you well

Maria Russell - Director
 


Review 18 May 2019
Recommended by customer in TR11
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A move from near Bristol to near Falmouth with storage for a month on the way.

"The teams at both ends did a super job. Steve Paul and Ben who moved me in were helpful and pleasant. They took their job seriously as dis the moving out team near Bristol.
Admin is a bit fierce!Very satisfied."
 
 
Team:
Steve Paul an Ben. The Bristol team names are long gone from my heead. Nice guys.
 
 
 


Review 9 May 2019
Recommended by customer in TA2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
All went well - no problems
 
Cost: £1000
 

"All three of the men who came were extremely helpful, good natured and polite. They took care with all that had to be removed and everything was placed correctly in the new property.
We had a wait before being able to collect the key to the new property but we all remained patient and in good spirits.
I would certainly recommend Britannia to any others requiring your services.
I cannot remember the names of all three men who came to do the removals - just Matt. I've always had a bad memory for names, even when I was teaching!"
 
 
 
   Business Reply:

Hi Sheila

Thank you for your kind review.
your crew was Matt,Steve and Jordan

They pass on their regards and we all wish you every happines in your new home.
Maria Russell - Director
 


Review 4 Apr 2019
Recommended by customer in TA21
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Second to none! Matt and Colin was amazing, nothing was too much trouble. They were polite, courteous and had a sense of humour. They looked after me and my belongings as if it was their own!!! I can not recommend Britainnia Lanes highly enough. Thank you for your excellent service, from start to finish !!- you can not improve on perfection!"
 
 
Team:
Matt and Colin my movers
 
 
   Business Reply:

Thank you Alison for your review

We hope you are enjoying your new home.

The crew have been advised of your kind words.

Maria Russell- Director
 


Review 14 Mar 2019
Recommended by customer in SN10
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
Cost: £2180
 

"Very efficient service the guys were well presented and always cheerful. Nothing was too much trouble especially in the pouring rain. Also on day 2 we had a delay in getting the keys but once again when given the go ahead the guys got on with it. I would definitely recommend Britannia Lanes in the future."
 
 
Team:
Simon, Gareth, Steve (we think)
 
 
   Business Reply:

Thank you for your kind review.

Your crew Simon, James, Steve and Jordan were delighted to see this.

We wish you will in your new home

Maria Russell- Director
 


Review 1 Mar 2019
Recommended by customer in Bs48
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
4 bed house move 7 miles. Very professional and helpful service from start to finish. Having been let down by others I approached Britannia at short notice. They provided a pro forma to enable me to get a quote straightaway, and having filled this in I was pleased that it proved to be accurate. The boxes artived on time as did the drivers who then carried our the move with a minimum of fuss there were no breakages or even near misses. Great service all round.
 
Cost: £1400
 

"See above, plus the drivers made some very helpful suggestions on the day.regarding.how best to move them. They also sequenced the work to enable a follow on clean to be carried out without having to wait for the end.

Thank you Britannia, I would definitely recommend you.
"
 
 
Team:
Andy, Paul, Damon and Colin
 
 
   Business Reply:

Thank you kindly for a lovely review

We thank you for your business an support

Maria Russell - Director

 


Review 23 Jan 2019
Recommended by customer in TA10
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 large heavy cast iron radiators moved from Cheltenham and Wiltshire to Somerset.

"I needed 3 very heavy cast iron radiators moving from two different locations to my home address. Britannia Lanes gave me a very competitive quote for moving these and carried out the work the following day. They dedicated two people to the job and even called in extra support for one radiator which was particularly heavy. They moved them to the place I wanted them and were friendly and cheerful."
 
 
Team:
Kate and Andy
 
 
   Business Reply:

We were very pleased to assist you

Thank you for your review and your business.

I understand from the crew that they were very heavy radiators! They said that they did not have to do weight lifting training at he gym that week as a result

Maria Russell - Director
 


Review 19 Jan 2019
Recommended by customer in TA1
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Garden furniture collection and delivery
 
Cost: £1000
 

"FIrst class service. Staff are extremely helpful and a pleasure to deal with. Everything ran smoothly and as expected."
 
 
Team:
Angus, Kate & Shaun
 
 
   Business Reply:

Thank you for your kind review. We were glad to assist

Maria Russell - Director
 


Review 14 Jan 2019
Recommended by customer in PH2
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Somerset to Perthshire in Scotland immediately after the New Year.
 
Cost: £2340
 

"Least stressful part of the whole move. Driver and mate arrived promptly on the morning of packing and were ready to leave by 1pm. Arrived in Scotland the next day around 2pm as planned and they called to confirm their progress so we knew where they were up to. Very polite and efficient and nothing was too much trouble. Everything was packed appropriately and arrived undamaged and in good condition"
 
 
Team:
Simon and another
 
 
   Business Reply:

I have passed your comments to the crew, who were very happy

Thank you for using our service and we hope you are enjoiying your new surroundings. Hope it is not too cold for you

Maria Russell - Director
 


Review 30 Dec 2018
Recommended by customer in BA6

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"The removal Guy's were punctual and very polite. Thank you."
 
 
Team:
Sorry I don't know their names, but it was there last job before the Christmas break. (Glastonbury)
 
 
   Business Reply:

the crew were Lee and Damien and they thank you for your kind comments

Maria Russell- Director
 


Review 21 Dec 2018
Recommended by customer in ne27
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
Cost: £3500
 

"A complete, professional and thoughtful service. Delivered with competence, skill and on time.

Totally excellent service"
 
 
Team:
Mike and a while host of guys
 
 
   Business Reply:

Thank you very much for your kind review.

I hope you are enjoying your new surroundings.

Maria Russell- Director
 


Review 19 Dec 2018
Recommended by customer in HR6
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
move from somerset to herefordshire
 
Cost: £2000
 

"arrival of crew for loading as expected, it was a 2 day move delivery team very efficient"
 
 
 
   Business Reply:

It was a pleasure dealing with you and hope you are havng fun in your new home in Hertfordshire.

Maria Russell - Director
 


Review 14 Dec 2018
Recommended by customer in BS21
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved a 2 bedroom apartment with study and utility room and many items still in boxes from a previous move from Clevedon to storage outside Bridgwater.

"Britannia were easy to get hold of to arrange an appointment to visit our property. The surveyor gave us a sense of confidence. We liked the easy nature of the company.


Our move wasn't too easy because the apartment is narrow, but is spread out over 4 floors with 3 flights of narrow stairs, with many packed boxes from our move from Thailand about 12 months before. There were a few items of furniture requiring dismantling in order to get them out of the front door.


The staff were very pleasant and efficient. They packed and moved half of the household out into storage on day one, mostly boxes, and on the second day moved the beds and heavier larger items of furniture.



They really do know how to pack the Luton vans and the storage facility very well to maximise space. A nice touch was using shrink wrap plastic that stuck to the carpets to protect them.

We were around to see them carefully handling our goods at both ends and I doubt very much that we will have any damage.
"
 
 
Team:
Damian, Kim, James and Dave.
 
 
   Business Reply:

Thank you for your review- I have passed the comments to the crew and to the surveyor on your move. They were very happy.

Maria Russell - Director
 


Review 6 Dec 2018
Recommended by customer in TA1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Simply a great service !!! I was extremely happy with the service both the guys were friendly humours and extremely hard working. Nothing was too much trouble for them.
A very nice refreshing approach to moving, please pass on my thanks to the guys for a great service.
Kind Regards

Mike Everett"
 
 
Team:
???? NOT SURE I CALLED THEM MATE ?
 
 
   Business Reply:

Thank you for the lovely review. Your crew were Lee and Damien and they are really pleased with your comments

We wish you a very Merry Christmas

Maria Russell- Director
 


Review 5 Dec 2018
Recommended by customer in SA71
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Worst weather for some weeks but the team did a great job. Some garden plants and stoneware had to be placed in a support van for delivery the week after the main move. The team together with the extra porters managed to get the household goods in at the new property. However, we discovered that a few items were slightly damaged and we will contact you about this later.
 
Cost: £3200
 

"The garden plants and stoneware arrived a day earlier than expected but there was damage to some plant pots and stoneware that fell over in transit due to not being adequately secured. We will contact you again about this.
Overall the move went well despite the appalling weather and the team worked very well together."
 
 
Team:
Steve, Jordan and Paul
 
 
   Business Reply:

Thank you for your review and kind words

Please do make contact with us regarding any claim as I can register this and assist accordngly as you purchaed the goods in transit cover for your move.

my email is ria@britannialanes.co.uk

We wish you every happiness in your new home.
Maria Russell -Director
 


Review 29 Nov 2018
Recommended by customer in BS31
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Short move of approx 5 miles. Reasonably easy loading location but with a few large and heavy items. More difficult unloading location (narrow road) and during a torrential rainstorm
 
Cost: £1200
 

"The 2 removers in the small van arrived promptly but due to a road accident on the route the van did not arrive for another 30 minutes. I showed the advanced party round explaining about various items and they confirmed in what order things would be done. They were very considerate in accommodating our need to keep our indoor pet cat in a room whilst they loaded and when we could move him to another. I think the loading may have taken longer than expected - a few very heavy items an a lot of boxes. Most rooms were not being totally cleared so there was the added difficulty or working round the items being left and they start had been delayed by late arrival. As the morning progressed so the weather became more and more awful. Once loading finished it was a 15 minute drive to property where, due to the narrowness of the road, parking is not at all easy. AS soon as the unloading began the weather, that was already bad, became even worse. However the furniture and boxes were brought in quickly and were in the main kept reasonably dry. The unloading was very speedy as I think the team struggled a bit with the unloading destination (parking and style of house) and certainly with the weather. We realise when it was too late that the mirrors had not been brought as requested and a couple of pieces suffered some very minor damage. All in all it was a good removal."
 
 
Team:
Lee, ? and James
 
 
   Business Reply:

Thank you for your review and yes the weather was horrendous wasn't it.

I hope the new owners have been able to resolve the issue with the mirror that was left.

We wish you all the very best in your new home and hope you have a Merry Christmas

Maria Russell.- Director
 


Review 18 Nov 2018
Recommended by customer in TA21
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
All goods had to first go into storage for 9 weeks. The company came and packed for us. Delivery to our new address went smoothly considering the narrow lane in which we live.

"The service was first class. The two gents carrying out the move were very good and hard working.
However I did find it strange how some of the goods were packed.
We did have two breakages, but apart from that an excellent service."
 
 
Team:
If you mean the men delivering,afraid only remember Paul. The other young man was extremely helpful.
 
 
   Business Reply:

Than you for your review and I am glad we were able to assist you.

We wish you a very Merry Christmas

Maria Russell - Director
 


Review 15 Nov 2018
Recommended by customer in BS24
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 5/10
The firm took care in packing and handling our property
Collection & delivery 7/10
Our property was collected and delivered as agreed
Service 6/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from 2 bed to 3 bed property with 20 minute drive between locations.
 
Cost: £660
 

"Removal team arrived promptly and packed all items. Clothes were packed that we were not expecting to be packed which was a bonus since we were planning to take them in our car separately. On inspection of the property we left, we noticed some marks on the second bedroom door, possibly due to a large wardrobe.

On arrival at the new property boxes were placed in the correct rooms and everything was moved quickly and efficiently. The only disappointing issue regarding a toilet brush (with bleach) being packed upside down in a box full of shirts.

Otherwise, the team were friendly, polite and helpful and we were pleased with the speed of the work carried out, although more care could have been applied in some areas."
 
 
Team:
Bobby and Paul
 
 
   Business Reply:

Thank you for your review

I shall discuss the report about the toilet brush with the crew for you.

We wish you well in your new home and have a Happy New Year.

Maria Russell - Director
 


Review 7 Nov 2018
Recommended by customer in TA1
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"I had wonderful service from Brittania Lanes. Without exception, from everyone who I spoke to over the phone, to the man who came to give me a quotation for my move, to the removal men themselves, all were so pleasant and helpful and did everything to accommodate my needs, with nothing seeming too much trouble. The move was done efficiently and speedily, the men were a joy to meet, and were so willing and helpful. I was impressed and well pleased.

My only negative comment is that communication within the firm seemed to be lacking in that when the visit was made to evaluate the price to be charged, I was told that a cover would be provided for the piano. But when the men arrived they had no knowledge even that a piano was to be moved so had brought no piano wheels or cover with them. This did not concern me in itself as they were so good at their job, but I was sorry for them having to carry such a heavy piece of furniture.

The price given for my removal was considerably higher than those from other firms I contacted, but I decided to go with Brittania Lanes because I'd been impressed by their competence and pleasantness at every level. I have no regrets about having chosen them and would recommend them to anyone."
 
 
Team:
Steve, Andy, Bob, and another who had the same name as one of these but I'm afraid I forget which name it was.
 
 
   Business Reply:

The crew were very pleased with your review and we all wish you well in your new home.
 

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