Britannia Lanes

Crossways Road, The Showground Business Park
Bridgwater
Somerset
TA6 6DD

Removers - Removals Companies

Listed under:  Removers / Removal Companies
95% recommended   Rating Britannia Lanes 9.3/100
590 reviews since 2006
 
Satisfaction Ratings
 
Overall Rating
9.3 /10 Overall Rating 9.3/10
Based on 590 reviews since 2006
 
 
 
Sales & Support 9.4/10 Sales & Support Rating 9.4
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.2/10 Packing & Handling Rating 9.2
The firm took care in packing and handling our property

 
Collection & delivery 9.5/10 Collection & delivery Rating 9.5
Our property was collected and delivered as agreed

 
Service 9.6/10 Service Rating 9.6
The staff were presentable punctual and polite

 
Value 8.7/10 Value Rating 8.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The removal went brilliant with no issues, we was out of our old house within 2.5 hours and then we was in our new house within 2 hours, canít fault the service from beginning to the end. I would de...."   more
 
" I was really impressed with the initial meeting and the thought put into moving in the way that was best for my things ie other companies wanted to a bigger van at the end of the drive and reload my s...."   more
 
" Brittania removals are a very professional company who employ diligent and professional staff. Any anxieties about certain items for removal and being in transit are set aside from the outset."   more
 
" All the dealings with Britannia were excellent from start to finish. Everything went smoothly, no breakages, everyone involved was extremely polite and helpful. The crew that arrived to pack and load ...."   more
 
 
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Review 7 Feb 2020
Recommended by customer in TA7
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 6/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Everything went perfectly
 
Cost: £789
 

"The removal went brilliant with no issues, we was out of our old house within 2.5 hours and then we was in our new house within 2 hours, canít fault the service from beginning to the end.
I would definitely recommend your services to people that are looking for a quality removers company.

"
 
 
 
   Business Reply:

Thank you so much for your kind review. We have passed these to the team involved

We wish you all the best

Mrs Maria Russell - Director
 


Review 29 Jan 2020
Recommended by customer in BA11
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved over three days from a house which was at the end of a as long drive. This made it impossible to use a big lorry so the move was done on smaller vans and everything was shuttled across to the new house
 
Cost: £3000
 

"I was really impressed with the initial meeting and the thought put into moving in the way that was best for my things ie other companies wanted to a bigger van at the end of the drive and reload my stuff into that.
The team that actually moved us were excellent in explaining what they were going to do and they worked fast and efficiently but at the same time they recognised that it was a really stressful time for us and they were very accommodating."
 
 
Team:
Adam, Sam, Mark and Paul
 
 
   Business Reply:

Thank you for a wonderful review - We shall pass on your comments.

We wish you werll

Maria Russell- Director
 


Review 26 Jan 2020
Recommended by customer in WV16
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was over two days from Somerset to Shropshire. The first day was packing the lorry and heading off. We packed the numerous boxes and the removal men dismantled the beds and one wardrobe. The men were very polite and expertly packed the lorry. The garage was last to be emptied where I had four valuable cycles which they expertly wrapped. They arrived at 9.30 and were done by 2.30pm. We cleaned up then headed off for a stay at a hotel for the night. Next day the lorry was outside the house at 9.30am and was expertly unloaded and completed by 3pm with beds and wardrobe reassembled. Removal men were caring and placed boxes in relevant rooms.
 
Cost: £1350
 

"Brittania removals are a very professional company who employ diligent and professional staff. Any anxieties about certain items for removal and being in transit are set aside from the outset."
 
 
Team:
Andy, Simon, Sam
 
 
   Business Reply:

Mr J

We very much appreciate your kind review.
We have passed these comments to our staff

All the best woshes

Mrs Maria Russell- Director
 


Review 1 Oct 2019
Recommended by customer in TN9

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We used Britannia to move my mother from Somerset to Kent last week.

"All the dealings with Britannia were excellent from start to finish. Everything went smoothly, no breakages, everyone involved was extremely polite and helpful. The crew that arrived to pack and load my mother's belongings arrived early, and worked quietly and efficiently.

The following morning the same crew arrived early to unload the lorry and took the time to ensure that we were happy with the placing of all the heavy furniture before they left.

I have used Britannia once before, 10 years ago. Like then I cannot fault the service we've had and recommend them highly to anyone that is looking for an excellent removal service.

I have no complaints about any aspect of the service from Britianna. We could not have had a better service from anyone.
"
 
 
Team:
Matt and Lee
 
 
   Business Reply:

It was a pleasure to assist your Mums move and we wish you all the very best.

Maria Russell - Director
 


Review 27 Aug 2019
Recommended by customer in Ta2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 4/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move house, 2 miles down the road.
 
Cost: £1000
 

"Office staff really helpful and did their very best to accommodate us at short notice. Removal men were friendly and were understanding and good humoured despite a wait for the keys.

Prices are more expensive than a lot of other firms and I think the waiting charges were too high, especially as no one has control over when keys are released and the move in can commence."
 
 
 
   Business Reply:

Thanks for your kind words.

I am sorry that you incurred charges for waiting time. These are only issued if no waiver was taken and a delay occurred at delivery which was caused by a third party.

I see that we waited over 3 hours for the keys and if you would like us to send you an invoice so that you can claim them back from the third party we would be pleased to assist.

I wish you well in your new home.

Maria Russell - Director
 


Review 29 Jun 2019
Recommended by customer in PE19
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
£3 Bed Detached House

"Your staff are a credit to you."
 
 
 
   Business Reply:

Thank you Mr P for your kind words

We wish you well

Maria Russell - Director
 


Review 18 May 2019
Recommended by customer in TR11
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A move from near Bristol to near Falmouth with storage for a month on the way.

"The teams at both ends did a super job. Steve Paul and Ben who moved me in were helpful and pleasant. They took their job seriously as dis the moving out team near Bristol.
Admin is a bit fierce!Very satisfied."
 
 
Team:
Steve, Paul, Ben
 
 
 


Review 9 May 2019
Recommended by customer in TA2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
All went well - no problems
 
Cost: £1000
 

"All three of the men who came were extremely helpful, good natured and polite. They took care with all that had to be removed and everything was placed correctly in the new property.
We had a wait before being able to collect the key to the new property but we all remained patient and in good spirits.
I would certainly recommend Britannia to any others requiring your services.
I cannot remember the names of all three men who came to do the removals - just Matt. I've always had a bad memory for names, even when I was teaching!"
 
 
 
   Business Reply:

Hi Sheila

Thank you for your kind review.
your crew was Matt,Steve and Jordan

They pass on their regards and we all wish you every happines in your new home.
Maria Russell - Director
 


Review 4 Apr 2019
Recommended by customer in TA21
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Second to none! Matt and Colin was amazing, nothing was too much trouble. They were polite, courteous and had a sense of humour. They looked after me and my belongings as if it was their own!!! I can not recommend Britainnia Lanes highly enough. Thank you for your excellent service, from start to finish !!- you can not improve on perfection!"
 
 
Team:
Matt and Colin my movers
 
 
   Business Reply:

Thank you Alison for your review

We hope you are enjoying your new home.

The crew have been advised of your kind words.

Maria Russell- Director
 


Review 14 Mar 2019
Recommended by customer in SN10
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
Cost: £2180
 

"Very efficient service the guys were well presented and always cheerful. Nothing was too much trouble especially in the pouring rain. Also on day 2 we had a delay in getting the keys but once again when given the go ahead the guys got on with it. I would definitely recommend Britannia Lanes in the future."
 
 
Team:
Simon, Gareth, Steve
 
 
   Business Reply:

Thank you for your kind review.

Your crew Simon, James, Steve and Jordan were delighted to see this.

We wish you will in your new home

Maria Russell- Director
 


Review 1 Mar 2019
Recommended by customer in Bs48
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
4 bed house move 7 miles. Very professional and helpful service from start to finish. Having been let down by others I approached Britannia at short notice. They provided a pro forma to enable me to get a quote straightaway, and having filled this in I was pleased that it proved to be accurate. The boxes artived on time as did the drivers who then carried our the move with a minimum of fuss there were no breakages or even near misses. Great service all round.
 
Cost: £1400
 

"See above, plus the drivers made some very helpful suggestions on the day.regarding.how best to move them. They also sequenced the work to enable a follow on clean to be carried out without having to wait for the end.

Thank you Britannia, I would definitely recommend you.
"
 
 
Team:
Andy, Paul, Damon and Colin
 
 
   Business Reply:

Thank you kindly for a lovely review

We thank you for your business an support

Maria Russell - Director

 


Review 23 Jan 2019
Recommended by customer in TA10
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 large heavy cast iron radiators moved from Cheltenham and Wiltshire to Somerset.

"I needed 3 very heavy cast iron radiators moving from two different locations to my home address. Britannia Lanes gave me a very competitive quote for moving these and carried out the work the following day. They dedicated two people to the job and even called in extra support for one radiator which was particularly heavy. They moved them to the place I wanted them and were friendly and cheerful."
 
 
Team:
Kate and Andy
 
 
   Business Reply:

We were very pleased to assist you

Thank you for your review and your business.

I understand from the crew that they were very heavy radiators! They said that they did not have to do weight lifting training at he gym that week as a result

Maria Russell - Director
 


Review 19 Jan 2019
Recommended by customer in TA1
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Garden furniture collection and delivery
 
Cost: £1000
 

"FIrst class service. Staff are extremely helpful and a pleasure to deal with. Everything ran smoothly and as expected."
 
 
Team:
Angus, Kate & Shaun
 
 
   Business Reply:

Thank you for your kind review. We were glad to assist

Maria Russell - Director
 


Review 14 Jan 2019
Recommended by customer in PH2
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Somerset to Perthshire in Scotland immediately after the New Year.
 
Cost: £2340
 

"Least stressful part of the whole move. Driver and mate arrived promptly on the morning of packing and were ready to leave by 1pm. Arrived in Scotland the next day around 2pm as planned and they called to confirm their progress so we knew where they were up to. Very polite and efficient and nothing was too much trouble. Everything was packed appropriately and arrived undamaged and in good condition"
 
 
Team:
Simon and another
 
 
   Business Reply:

I have passed your comments to the crew, who were very happy

Thank you for using our service and we hope you are enjoiying your new surroundings. Hope it is not too cold for you

Maria Russell - Director
 


Review 30 Dec 2018
Recommended by customer in BA6

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"The removal Guy's were punctual and very polite. Thank you."
 
 
 
   Business Reply:

the crew were Lee and Damien and they thank you for your kind comments

Maria Russell- Director
 


Review 21 Dec 2018
Recommended by customer in ne27
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
Cost: £3500
 

"A complete, professional and thoughtful service. Delivered with competence, skill and on time.

Totally excellent service"
 
 
Team:
Mike and a while host of guys
 
 
   Business Reply:

Thank you very much for your kind review.

I hope you are enjoying your new surroundings.

Maria Russell- Director
 


Review 19 Dec 2018
Recommended by customer in HR6
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
move from somerset to herefordshire
 
Cost: £2000
 

"arrival of crew for loading as expected, it was a 2 day move delivery team very efficient"
 
 
 
   Business Reply:

It was a pleasure dealing with you and hope you are havng fun in your new home in Hertfordshire.

Maria Russell - Director
 


Review 14 Dec 2018
Recommended by customer in BS21
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved a 2 bedroom apartment with study and utility room and many items still in boxes from a previous move from Clevedon to storage outside Bridgwater.

"Britannia were easy to get hold of to arrange an appointment to visit our property. The surveyor gave us a sense of confidence. We liked the easy nature of the company.


Our move wasn't too easy because the apartment is narrow, but is spread out over 4 floors with 3 flights of narrow stairs, with many packed boxes from our move from Thailand about 12 months before. There were a few items of furniture requiring dismantling in order to get them out of the front door.


The staff were very pleasant and efficient. They packed and moved half of the household out into storage on day one, mostly boxes, and on the second day moved the beds and heavier larger items of furniture.



They really do know how to pack the Luton vans and the storage facility very well to maximise space. A nice touch was using shrink wrap plastic that stuck to the carpets to protect them.

We were around to see them carefully handling our goods at both ends and I doubt very much that we will have any damage.
"
 
 
Team:
Damian, Kim, James and Dave.
 
 
   Business Reply:

Thank you for your review- I have passed the comments to the crew and to the surveyor on your move. They were very happy.

Maria Russell - Director
 


Review 6 Dec 2018
Recommended by customer in TA1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Simply a great service !!! I was extremely happy with the service both the guys were friendly humours and extremely hard working. Nothing was too much trouble for them.
A very nice refreshing approach to moving, please pass on my thanks to the guys for a great service.
Kind Regards

Mike Everett"
 
 
 
   Business Reply:

Thank you for the lovely review. Your crew were Lee and Damien and they are really pleased with your comments

We wish you a very Merry Christmas

Maria Russell- Director
 


Review 5 Dec 2018
Recommended by customer in SA71
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Worst weather for some weeks but the team did a great job. Some garden plants and stoneware had to be placed in a support van for delivery the week after the main move. The team together with the extra porters managed to get the household goods in at the new property. However, we discovered that a few items were slightly damaged and we will contact you about this later.
 
Cost: £3200
 

"The garden plants and stoneware arrived a day earlier than expected but there was damage to some plant pots and stoneware that fell over in transit due to not being adequately secured. We will contact you again about this.
Overall the move went well despite the appalling weather and the team worked very well together."
 
 
Team:
Steve, Jordan and Paul
 
 
   Business Reply:

Thank you for your review and kind words

Please do make contact with us regarding any claim as I can register this and assist accordngly as you purchaed the goods in transit cover for your move.

my email is ria@britannialanes.co.uk

We wish you every happiness in your new home.
Maria Russell -Director
 

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