Fox Group (Moving & Storage) Ltd

Albert Crescent, St Phillips
Bristol
Avon
BS2 0SU

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating Fox Group (Moving & Storage) Ltd 9.3/100
5 reviews since 2020
 
Satisfaction Ratings
 
Overall Rating
9.3 /10 Overall Rating 9.3/10
Based on 5 reviews since 2020
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 8.3/10 Packing & Handling Rating 8.3
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.6/10 Service Rating 9.6
The staff were presentable punctual and polite

 
Value 9/10 Value Rating 9.0
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Pre move, Colin was really helpful as we were originally going to be a 2 day and 2 van move. The office answered all my questions, let me have boxes, packing when required. I understand the drive...."   more
 
" Overall we were very happy with the service, the packing was completed very quickly and it was very helpful to have the furniture built at the new property. It did make the move much less stressful fo...."   more
 
" These guys are truly excellent. My wife and I have moved house a lot of times (26 at the last count), with a variety of removals companies, and I rate Fox Bristol as the best we've used. The survey...."   more
 
" The quotation process, using my phone to walk through my property was genius. I therefore trusted the quote, and knew that the correct amount of personnel and vehicles would be used. The packing t...."   more
 
 
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Customer Reviews
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Review 8 Apr 2021
Recommended by customer in SA16
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a terrace house not far from the Bristol office, to a large detatched house in Pembrey, Mid Wales. Not only did we have to move home, but my husbands office, and as we are keen archers (and i''m a coach) so we had lots of ''extras'' including filing cabinets, and numerous bows and arrow making parts/equipement, etc. It was exhausting, but not stressful Sorry cant remember the cost - something like 2,500?

"Pre move, Colin was really helpful as we were originally going to be a 2 day and 2 van move. The office answered all my questions, let me have boxes, packing when required.

I understand the driver drove pass our house pre-move to make sure he could turn a large van into our narrow street - he could, which helped immensely as it mean we are able to fit everything in one large van.
The team turned up as expected. I had extended our departure time by hour which was not required, but in the end the team cleared the house with time to spare. Although they did say that it helped that we had packed everything sensibly and moved everything from the 3rd floor and garden prior to their arrival.

There was an issue trying to get a 3 seater sofa out of the house - lord know how it go in (!), and we ended up having to remove an arm to get it out. This was our decision and the guys would have continued if asked. Luckily we had planned to replace this - so not really issue for us.

They left Bristol as we had to clean-up so were waiting for us in Pembrey, we were all then held up waiting on the estate agents.

The team (now only 2 members) asked if they could worked late they would not have to come back the next day, which we agreed. Due to this the boxes were not always in the correct room, but all the furniture was and in the places we wanted.

We are probably 85% unpacked and the only breakage we have come across is a soup dish.

They had to block a neighbour who needed to get her car out for work, again they were polite to her and moved when required.

All through this the team were considerate, asked when/if they had any queries.

This was our first house move in 33 years, but were aware of the company as local. We had lived in America for 3 years and moved several times within the States and then moved all our furniture back to the UK. We would recommend the team."
 
 
Team:
Dave, Dan (?) just started, sorry cant remember!
 
 
 


Review 1 Mar 2021
Recommended by customer in BS30
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We had packing and moving service including rebuilding furniture at the new property.

"Overall we were very happy with the service, the packing was completed very quickly and it was very helpful to have the furniture built at the new property. It did make the move much less stressful for us with one less thing to worry about.
The moving co-ordinator was very helpful, he talked us through the whole process and the covid safety was explained clearly for keeping us and the removal men safe.
Very friendly and helpful company that I would use again.
"
 
 
 
 


Review 18 Jan 2021
Recommended by customer in GL17
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packing and move of household possessions in Bristol into store; storage for 1 week; removal of possessions from storage to new address in Forest of Dean.
 
Cost: £6500
 

"These guys are truly excellent. My wife and I have moved house a lot of times (26 at the last count), with a variety of removals companies, and I rate Fox Bristol as the best we've used. The survey was quick and efficient and, most importantly, credible - the surveyor clearly had bags of experience. As for the move, we chose to have our kit packed and moved into storage prior to moving it on to our new house (decades of experience have taught us to do everything possible to make it easy for ourselves!). Fox had no problem accommodating this slightly odd requirement; whilst having this, understandably, cost us a little extra, the price was still reasonable and great value. The packers/movers were outstanding, doing everything they could to make life easy for us, despite the Covid restrictions. Overall, I was delighted with Fox Bristol's service - we don't plan to move again any time soon, but if we did, I'd go back to Fox."
 
 
 
 


Review 18 Jan 2021
Recommended by customer in DT63
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 5/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packing and removing to storage.

"The quotation process, using my phone to walk through my property was genius. I therefore trusted the quote, and knew that the correct amount of personnel and vehicles would be used.

The packing team were quick and efficient, hard working and a pleasure to have around.

Very precious or fragile items I would recommend packing personally. I was not delighted with the packing of my small fine art porcelain collection. I re packed it.

The day of the move went very smoothly. A great team. Very efficient loading of the van.

I would recommend being at the unloading whether it is st storage facility or new house. I was not present for the unloading and thought that the way the items were stored in the storage space was random. Heavy things were placed on lighter boxes, and paintings an d points were on the floor.
"
 
 
Team:
rather not.
 
 
 


Review 4 Apr 2020
Recommended by customer in EX9
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The whole operation of the move only took 6 hours, and very satisfy from start to finish and really could not think of anything to inprove the service.
 
Cost: £1231
 

"The packing team were very understanding and helpful in placing the items to the various places."
 
 
Team:
Dave Mike
 
 
 

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