G B Liners

Blaisdon Way
Cheltenham
Gloucestershire
GL51 0WH

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating G B Liners 9.5/10
729 reviews since 2006
 
Satisfaction Ratings
 
Overall Rating
 9.5 /10 Overall Rating 9.5/10
Based on 729 reviews since 2006
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand
 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property
 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed
 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite
 
Value 9.1/10 Value Rating 9.1
The firm\'s charges are reasonable for the work involved
 
 
 
Recent Reviews 
 
" Everyone was well turned out and polite. All worked very hard. In particulars Mark Wilsa and Andy Jones who were with us til 7.15 pm on the day of our move after promised help failed to arrive. "   more
 
" Cant remember cost off hand, But was vert satisfied."   more
 
" Great service from a great team, from the office to the store but especially the handling team. "   more
 
" Excellent units Helpful courteous Diligent in sorting space /storage requirements Have used GB liners 5 times, without any difficulties. "   more
 
About Us

With over 90 years of experience of moving homes locally, nationally and internationally, GB Liners is the safe choice.

We recognise this is a people business and the quality of the people makes the difference. So we only have full-time, highly trained staff who are given the best facilities, equipment and materials to do the job.

We set out to provide excellent value for money and a trouble free move which almost becomes enjoyable rather than something to be looked forward to with apprehension.

Give us a call on 01242 523 785.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Code of practice: 90%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 97%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 90%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 93%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 96%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 87%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 13
aspects 8
belongings 8
best 10
boxes 20
brilliant 15
broken 8
care 19
careful 19
certainly 12
cheerful 22
Cheltenham 8
courteous 36
crew 36
definitely 20
efficient 75
efficiently 17
excellent 139
experience 20
extremely 30
fantastic 18
finish 16
friendly 67
GB 67
good 65
Great 43
guys 21
happy 23
hard 29
help 23
Helpful 106
Highly 22
Liners 114
packed 20
packing 20
pleased 33
polite 72
professional 87
recommend 73
removal 69
service 135
smoothly 18
storage 16
stress 27
stressful 21
superb 17
team 88
Thank 31
thanks 22
trouble 23
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 14 Feb 2020
Recommended by customer in GL52
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
All went smoothly.
 

"Everyone was well turned out and polite. All worked very hard. In particulars Mark Wilsa and Andy Jones who were with us til 7.15 pm on the day of our move after promised help failed to arrive. "
 
 
 
 
Team:
Mark Wilson Co
 
 
 

Review 8 Feb 2020
Recommended by customer
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
There where challengers every thing overcome. No complaints at all.
All finish good time.
The only problem was waiting for keys.
 

"Cant remember cost off hand, But was vert satisfied."
 
 
 
 
 
 

Review 7 Feb 2020
Recommended by customer in BA2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving to store for 4 months from a 4 bed to a 3 bed.
 
Cost: £4547

"Great service from a great team, from the office to the store but especially the handling team. "
 
 
 
 
Team:
Mark Terry
 
 
 

Review 16 Jan 2020
Recommended by customer in OX18
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from 3 storey town house in cheltenham to smaller cottage style house in Burford.
Awkward space issues on outturn very well handled with excellent storage / removal help
No difficulties either on removal or delivery
 
Cost: £1918

"Excellent units
Helpful courteous
Diligent in sorting space /storage requirements
Have used GB liners 5 times, without any difficulties. "
 
 
 
 
Team:
Jordon Crewe Mark Wils
 
 
 

Review 15 Jan 2020
Recommended by customer in GL52
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Into storage, and later from storage.
 
Cost: £1500

"Excellent service."
 
 
 
 
Team:
Pete
 
 
 

Review 13 Jan 2020
Recommended by customer in BA1
 My Age: 30 - 39 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 6/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
One bedroom basement flat to a 3 bedroom terraced town house.
 
Cost: £860

"The movers were very courteous and came across very professional. They also spoke rather a lot to which was also reassuring. Save advice and recommendations also. "
 
 
 
 
 
 

Review 13 Jan 2020
Recommended by customer in BS9
 My Age: 60 - 69 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Two lorries.
 
Cost: £2500

"Excellent service boxes well made men courteous and professional."
 
 
 
 
Team:
Chris Lawrence
 
 
 

Review 28 Dec 2019
Recommended by customer in GL52
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 6/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from a 2 bed bungalow 3 miles to a 2 bed bungalow.
 
Cost: £700

"All staff were extremely good. And the removal team we very helpful and friendly.
Overall very pleased. "
 
 
 
 
Team:
Terry Jamie
 
 
 

Review 28 Dec 2019
Recommended by customer in GL54
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Smooth and swift. Some minor damage to BBQ, which can be repaired. Otherwise a great team and would like to have them again to help next time.
 

"V.Pleased with the move, punctual, courteous and respectful of our items. "
 
 
 
 
Team:
John Chris
 
 
 

Review 27 Dec 2019
Recommended by customer in SO51
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £2520

"Staff were a joy to spend time with and to see how professional they were.
5 Star all the way. "
 
 
 
 
Team:
Jordan Terry Lawrence
 
 
 

Review 20 Dec 2019
Recommended by customer in GL53
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From a large house on 3 floors to a smaller house on 3rd floor. Including garden furniture and plants, piano.
 
Cost: £2700

"Very happy with the removal firm and the staff were excellent. Hard working and polite. "
 
 
 
 
Team:
Jordan Andrew Orlando Joh
 
 
 

Review 16 Dec 2019
Recommended by customer in CA16
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
France to Cheltenham store then to Cumbria.
 
Cost: £6000
 
 
 
 

Review 13 Dec 2019
Recommended by customer in GL19
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
4 Bed house 8 miles away in Gloucestershire.
 

"Can't remember all their names. However they were all very helpful and nothing was too much trouble. A credit to GB liners. "
 
 
 
 
Team:
Gary And Two Others
 
 
 

Review 13 Dec 2019
Recommended by customer in GL52
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 5/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Simple move within the village. Downsized so smaller load no problems.
 
Cost: £595

"The move was carried out cheerfully and efficiently, no problems which was good.
Boxes and paper were delivered efficiently so again no problem. Used boxes and paper were collected by a different team. They didn't open the 2nd gate of gated development and managed to chip some recently painted paint off one of the dates. Driver grumpy. Details were taken by one the residents."
 
 
 
 
Team:
John Land
 
 
 

Review 11 Dec 2019
Recommended by customer in SY11
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packing and loading took longer then expected. Problem with W/Mc when inlet top broke- fixed by plumber who happened to be next door.
No one was fazed. Crew worked well into the evening unpacking before sleeping in the van over night. Job finished in a.m. and in good time.
 
Cost: £2737

"A friendly, professional team that I wouldn't hesitate to recommend."
 
 
 
 
Team:
Orlando Steve Mark
 
 
 

Review 5 Dec 2019
Recommended by customer in RG40
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from a 3 bed detached house to a 2 bed 1st floor apartment. Gloucester to Washinghum size of furniture was a worry, but the G B Liners men handled it very well.
 
Cost: £1623

"Delighted with the care and efficiency of the whole move from initial contact to the final box being delivered."
 
 
 
 
Team:
Terry Stephen Tony
 
 
 

Review 29 Nov 2019
Recommended by customer in GL50
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Short distance less then 1 mile minor disassemble of beds, desk and sofas and re-assembly.
 
Cost: £2136

"Nothing broken expensive but efficient and valuable you get what you pay for."
 
 
 
 
 
 

Review 21 Nov 2019
Recommended by customer in EX17
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 days move from Gloucestershire to Devon. Quite short notice.
 
Cost: £2572

"Very pleased with the whole process. Polite and efficient company. Nothing too much trouble. Would not hesitate to recommend them. "
 
 
 
 
Team:
John Orlando
 
 
 

Review 7 Nov 2019
Recommended by customer in CJ36
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £2034

"Very professional service. Lovely courteous men, for whom nothing was too much trouble. "
 
 
 
 
Team:
Dave Rob
 
 
 

Review 25 Oct 2019
Recommended by customer in PA34
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 
Move from Cheltenham to Oban with two week gap between moving out and moving in.
 
Cost: £4000
 
 
Team:
Mark Wilson Chris Jones
 
 
 
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