GB Liners Ltd

Where reputations count.

Blaisdon Way
Cheltenham
Gloucestershire
GL51 0WH

Removers - Removals Companies

www.gbliners.com

Email This Business

Tel 01242 523 785

Listed under: Removers / Removal Companies

98% recommended Rating 9.5/100
788 reviews since 2006

Satisfaction Ratings

Overall Rating	9.5 /10
Based on 788 reviews since 2006

Sales & Support	9.6/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9.5/10
The firm took care in packing and handling our property

Collection & delivery	9.7/10
Our property was collected and delivered as agreed

Service	9.8/10
The staff were presentable punctual and polite

Value	9.1/10
The firm\'s charges are reasonable for the work involved

Recent Reviews

" While at an age of 70 years, the first time I had use removal company. Totally stress-free - staff very polite could not criticise anything. One aspect I would like to comment on is the branch adm...." more

" Moved from a 4-bed detached to a bungalow, so it was interesting getting boxes into new rooms. Sorry have forgotten names of all the guys Rep:CH/28283" more

" All the staff, office and removal were brilliant. The whole operation was smoothly carried out totally professional and at the same time very friendly and good-humoured." more

" The removal staff were polite, courteous, efficient, and observed Covid protocols. The move went smoothly. Would definitely use GB Liners again and recommend to friends and family." more

About Us
Information provided by the business
Legal Name: GB Liners Ltd. Limited Company.

With over 90 years of experience of moving homes locally, nationally and internationally, GB Liners is the safe choice.

We recognise this is a people business and the quality of the people makes the difference. So we only have full-time, highly trained staff who are given the best facilities, equipment and materials to do the job.

We set out to provide excellent value for money and a trouble free move which almost becomes enjoyable rather than something to be looked forward to with apprehension.

Give us a call on 01242 523 785.

Review 15 Apr 2021 Recommended by customer in GL51 My Age: 70 + I'm: Male My level of experience of similar services: Beginner I have known this business: Over 10 years business GB Liners Ltd https://www.referenceline.com/removers_removals_companies-in-cheltenham-gblinersltd-12563

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

It was a local move within the same area. By for the biggest challenge was the move of the garden workshop which involved a walk with heavy machinery up and down steps and a walk of some 100 feet.

Cost: £1600

"While at an age of 70 years, the first time I had use removal company. Totally stress-free - staff very polite could not criticise anything.

One aspect I would like to comment on is the branch administrator Amy Sadler who probably gets overlooked in surveys. First-class - professional, friendly nothing too much problem, all the credit to your company - I hope this gets recognized by local management."

Team:
Orlando Peter

REPORT THIS REVIEW

Review 7 Apr 2021 Recommended by customer in GL3 My Age: 60 - 69 My level of experience of similar services: Below Average I have known this business: Over 10 years business GB Liners Ltd https://www.referenceline.com/removers_removals_companies-in-cheltenham-gblinersltd-12563

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	7/10
The firm took care in packing and handling our property

Collection & delivery	7/10
Our property was collected and delivered as agreed

Service	7/10
The staff were presentable punctual and polite

Value	7/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Very cheerful team rather rushed at times but polite and very helpful.

Cost: £1600

"Moved from a 4-bed detached to a bungalow, so it was interesting getting boxes into new rooms.
Sorry have forgotten names of all the guys
Rep:CH/28283"

Team:
Mark Josh

REPORT THIS REVIEW

Review 23 Mar 2021 Recommended by customer in GL50 My Age: 70 + I'm: Female My level of experience of similar services: Below Average I have known this business: Over 10 years business GB Liners Ltd https://www.referenceline.com/removers_removals_companies-in-cheltenham-gblinersltd-12563

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

The move was from a regency house with a lot of stairs and steps to a regency-style flat on the second floor with even more stairs. Items included a piano and a king-size Vispring mattress.

Cost: £2623

"All the staff, office and removal were brilliant. The whole operation was smoothly carried out totally professional and at the same time very friendly and good-humoured."

Team:
Martin Amy Dan John Les O

REPORT THIS REVIEW

Review 22 Mar 2021 Recommended by customer in GL15 My Age: 60 - 69 I'm: Female My level of experience of similar services: Below Average I have known this business: 5 - 10 years business GB Liners Ltd https://www.referenceline.com/removers_removals_companies-in-cheltenham-gblinersltd-12563

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

4-bed house to another 4-bed house. No challenges for removal staff. Standard move.

Cost: £1027

"The removal staff were polite, courteous, efficient, and observed Covid protocols. The move went smoothly. Would definitely use GB Liners again and recommend to friends and family."

REPORT THIS REVIEW

Review 15 Mar 2021 Recommended by customer in LE14 My Age: 60 - 69 I'm: Male My level of experience of similar services: Experienced I have known this business: 1 - 5 years business GB Liners Ltd https://www.referenceline.com/removers_removals_companies-in-cheltenham-gblinersltd-12563

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	8/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Cost: £2100

"I would like GB Liners staff to take more care of flooring and floor coverings.
Where it can be seen that there is newly pained floor or clean carpets, they need to have sufficient coverings and use them."

REPORT THIS REVIEW

Review 15 Mar 2021 Recommended by customer in GL50 My Age: 70 + I'm: Female My level of experience of similar services: Experienced I have known this business: 1 - 5 years business GB Liners Ltd https://www.referenceline.com/removers_removals_companies-in-cheltenham-gblinersltd-12563

Satisfaction Ratings


Sales & Support	8/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	9/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	8/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

The move went smoothly on the whole. From a three bed house to a G/F flat. Some large old furniture but no major problems.

Cost: £16000

"Both men were courteous and helpful. In particular Orlando was very constructive and intelligent dealing with any hiccups. They packed well. I had been told they would not empty drawers which was a surprise when they did! "

Team:
Les Orlando

REPORT THIS REVIEW

Review 11 Mar 2021 Recommended by customer in CA1 My Age: 60 - 69 I'm: Female My level of experience of similar services: Average I haven't used this business before business GB Liners Ltd https://www.referenceline.com/removers_removals_companies-in-cheltenham-gblinersltd-12563

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

"Pete and Mark were exceptionally polite and helpful."

Team:
Pete Mark

REPORT THIS REVIEW

Review 10 Mar 2021 Recommended by customer in HR9 My Age: 30 - 39 I'm: Female My level of experience of similar services: Above Average I have known this business: 5 - 10 years business GB Liners Ltd https://www.referenceline.com/removers_removals_companies-in-cheltenham-gblinersltd-12563

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Easy property to move out of. 4-bed with ample parking.
Moved into 1600's cottage, bit snug. Team were great at checking door widths and removing the 'coffin drop'. Also tight parking on drive.

Cost: £2038

"Team were amazing. Feedback provided. Will recommend."

Team:
Mark Josh Chris Orlando

REPORT THIS REVIEW

Review 2 Mar 2021 Recommended by customer in EX10 My Age: 70 + I'm: Female My level of experience of similar services: Below Average I haven't used this business before business GB Liners Ltd https://www.referenceline.com/removers_removals_companies-in-cheltenham-gblinersltd-12563

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Efficient and helpful

Cost: £4600

"John and Orlando were excellent and made a difficult move very pleasant, nothing seemed too much for them."

Team:
John

REPORT THIS REVIEW

Review 28 Feb 2021 Recommended by customer in TA21 My Age: 70 + I'm: Male My level of experience of similar services: Beginner I haven't used this business before business GB Liners Ltd https://www.referenceline.com/removers_removals_companies-in-cheltenham-gblinersltd-12563

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Standard move from one house to another. No problems.

Cost: £1968

"Excellent service from all involved at G B Liners. Will use them again."

Team:
Mitch Ale

REPORT THIS REVIEW

Review 26 Feb 2021 Recommended by customer in GL20 My Age: 50 - 59 My level of experience of similar services: Above Average I have known this business: 1 - 5 years business GB Liners Ltd https://www.referenceline.com/removers_removals_companies-in-cheltenham-gblinersltd-12563

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move from Gloucester to Tewkesbury over 3days

"Great service as previously. Fab team, on time, offered help, really good."

REPORT THIS REVIEW

Review 24 Feb 2021 Recommended by customer in GL17 My Age: 50 - 59 My level of experience of similar services: Below Average I have known this business: 1 - 5 years business GB Liners Ltd https://www.referenceline.com/removers_removals_companies-in-cheltenham-gblinersltd-12563

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

We moved from a simple to load 4-bed house to a small 2 bedroom cottage with tight access issues. The staff made everything easy.

Cost: £2999

"GB Liners were great in every aspect specifically the moving staff who could not do enough for us. So helpful and courteous."

REPORT THIS REVIEW

Review 10 Feb 2021 Recommended by customer in CB3 My Age: 60 - 69 I'm: Female My level of experience of similar services: Below Average I haven't used this business before business GB Liners Ltd https://www.referenceline.com/removers_removals_companies-in-cheltenham-gblinersltd-12563

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move from Cheltenham to Cambridge including some fragile antiques.

Cost: £1541

"Mark and Josh took good care of everything including a much loved but fragile family picture.They were friendly and helpful, reliable about timings and placed items carefully.They were careful about Covid precautions. They went the extra mile to ensure everything went smoothly and got us through a stressful time with no hitches.

Thank you!"

Team:
Mark Josh

REPORT THIS REVIEW

Review 9 Feb 2021 Recommended by customer in OX7 My Age: 50 - 59 I'm: Male My level of experience of similar services: Above Average I have known this business: Over 10 years business GB Liners Ltd https://www.referenceline.com/removers_removals_companies-in-cheltenham-gblinersltd-12563

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

House move from large four bed detached house to small 3 bed cottage. Restricted access and narrow stairs.

"Fantastic /Stress free move.Third time using GB liners and remain highly professional service.

Cant recommend highly enough. "

Team:
John Terry Alex

REPORT THIS REVIEW

Review 4 Feb 2021 Recommended by customer in SL2 My Age: 70 + I'm: Female My level of experience of similar services: Beginner I have known this business: Under 1 year business GB Liners Ltd https://www.referenceline.com/removers_removals_companies-in-cheltenham-gblinersltd-12563

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Claims procedure

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Cost: £1257

"Challenge - to move
during Covid!
Moved from Cheltenham to Bucks, this handled well.
In circumstances as good as could have been."

REPORT THIS REVIEW

Review 2 Feb 2021 Not Recommended by customer in YO7 My Age: 50 - 59 I'm: Female My level of experience of similar services: Experienced I have known this business: Over 10 years business GB Liners Ltd https://www.referenceline.com/removers_removals_companies-in-cheltenham-gblinersltd-12563

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	6/10
The firm took care in packing and handling our property

Collection & delivery	3/10
Our property was collected and delivered as agreed

Service	8/10
The staff were presentable punctual and polite

Value	4/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Moving out: Large house and gardens down a cotswold lane involve small vans underestimate

Moving in: 4 months later. Smaller property with one access overcharge

"Out: Quoted for 4 day move (to storage) only 2 men on day 1 arrived at noon by day 4, 8 men.

Became chaotic and very stressful. Missed moving deadline.

As we had used GBliner storage, no choice but to use them for moving in they quoted twice their estimate saying it would be a 2 day job at 4 pm day before, change this to a one day move.

4 x long trucks x 4 x men arrived at 8 am. They work fanticly all day racing."

Business Reply:

I think the politest way to respond to this would be to say that the customer's report does not tally with our records.

Specifically, we scheduled the move to store for the three days of 25th to 27th August starting at 11am on the 25th and confirmed that in writing to her. The move was completed by close of business on the 27th and at no point were 8 men present on site.

On the move from store, we confirmed that it would be completed in one day but half way through day one, the customer asked for the move to be extended into day two.

We are sorry if the customer is disappointed but it does appear to us that we have been consistent in our planning and timetabling.

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Review 29 Jan 2021 Recommended by customer in CV36 My Age: 70 + I'm: Male My level of experience of similar services: Experienced I have known this business: Over 10 years business GB Liners Ltd https://www.referenceline.com/removers_removals_companies-in-cheltenham-gblinersltd-12563

Satisfaction Ratings


Sales & Support	10/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Multiple destinations.

Restrictive access to the main address removed by smaller vehicles and shuttle delivery.

"We have used G.B.liners several times starting with loveday and loveday. We have always had a very successful move and this was no exception.

Excellent and very helpful team led by Mark."

Team:
Mark Mark Darr

REPORT THIS REVIEW

Review 29 Jan 2021 Recommended by customer in GL52 My Age: 70 + I'm: Male My level of experience of similar services: Below Average I have known this business: Under 1 year business GB Liners Ltd https://www.referenceline.com/removers_removals_companies-in-cheltenham-gblinersltd-12563

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Value	10/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Pack up large 7 bed, 3 floor house into store for 3 different ultimate destinations.

3 containers each to 2 daughters of ours 4 containers for us.

Cost: £4997

"Quote expertly assessed. Presented and explained.

Accommodated urgent and very short notice request to bring forward packing up date by 1 week (at risk of chain/sale collapsing)

Planning manager Dan Braddock extremely helpful and efficient

All the 'men'/removers hard works careful and courteous.

'After sales' service concerned and attentive."

Team:
Alex Mark Dan

REPORT THIS REVIEW

Review 25 Jan 2021 Recommended by customer in TS15 My Age: 60 - 69 I'm: Male My level of experience of similar services: Beginner I have known this business: Under 1 year business GB Liners Ltd https://www.referenceline.com/removers_removals_companies-in-cheltenham-gblinersltd-12563

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	10/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	10/10
The staff were presentable punctual and polite

Value	9/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

Move of house 250 miles north.

Cost: £2928

"Well managed. Service as promised and expected punctual, polite and helpful."

REPORT THIS REVIEW

Review 25 Jan 2021 Recommended by customer in GL50 My Age: 70 + I'm: Female My level of experience of similar services: Average I haven't used this business before business GB Liners Ltd https://www.referenceline.com/removers_removals_companies-in-cheltenham-gblinersltd-12563

Satisfaction Ratings


Sales & Support	9/10
The advice and information was helpful and all correspondence was easy to understand

Packing & Handling	9/10
The firm took care in packing and handling our property

Collection & delivery	10/10
Our property was collected and delivered as agreed

Service	9/10
The staff were presentable punctual and polite

Value	8/10
The firm\'s charges are reasonable for the work involved

Show All

Code of Practice

Code of practice

Yes

Before the move, did your remover make you aware of the Code of Practice?

Description

Yes

Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?

Loss or damage

Yes

Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?

Claims timing

Yes

Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?

Cancellation

Yes

Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?

Protection options

Yes

Before the move, did your remover explain your insurance or other protection options?

Claims procedure

Yes

Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?

Customer Review

The move from a detached house to a one bed flat with in the same town.

"The removal was conducted with efficiency and good will, Les, who was alone on the first day to pack boxes worked steadily and unobtrusively and cheerfully. All was completed in time. The packing was of a very high standard as well as the handling of the furniture."

REPORT THIS REVIEW

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