Clarks of Amersham

Higham Mead, Higham Road
Chesham
Buckinghamshire
HP5 2AH

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.6/10
1902 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 1902 reviews since 2008
 
 
 
Sales & Support 9.5/10 Sales & Support Rating 9.5
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" All the staff, office included, were unfailingly thoughtful and considerate. It was a pleasure to do business with them. "   more
 
" Excellent in every way! Martin and James did a very good job and were pleasant and very helpful. "   more
 
" Must say that Clarks did a tremendous job in moving us. Right from the start when we first approached them they were extremely helpful and patient (this was the first time we had moved in 45 years so ...."   more
 
" Used Clarks in the past and were excellent. This time however not excellent just ok. I guess it's down to the individuals who turn up. "   more
 
About Us


We provide removals, storage and associated services for homes and businesses in London and around the South East of England. Our company's reputation has been built on trust. Trust in our service, trust in our equipment and trust in our people. What we don't forget is that each of our customers entrust us with their personal belongings. Whether it's an antique heirloom or an entire house we are committed to getting it where it needs to be safely and with as little stress to you as possible.

Our Difference
Our people: By the time we arrive at your door you will probably know our names already
Our commitment to you: Even if you get late keys we will still move you in on the day.
Our facilities: We have 24/7 security on all our warehouse facilities.
Our service: As members of the BAR (British Association of Removers) and Fedemac you have the confidence of receiving a first class service.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 89%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 88%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 77%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 84%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 85%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 76%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 29
Amazing 27
Amersham 98
arrived 39
boxes 77
brilliant 63
C 94
care 49
careful 49
Cheerful 58
Clark’s 56
Clarks 279
class 44
courteous 92
Crew 130
definitely 55
efficient 163
Excellent 362
experience 61
extremely 99
Fantastic 82
free 46
friendly 210
furniture 78
good 178
great 140
guys 84
happy 80
hard 120
helpful 361
highly 87
impressed 51
packed 57
Packing 103
pleasant 44
pleased 81
polite 186
professional 194
property 40
really 63
recommend 236
removal 188
service 407
smoothly 46
stress 67
stressful 67
team 261
Thank 87
trouble 63
working 45
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 14 Aug 2019
Recommended by customer in HP6
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 14 Aug 2019
Recommended by customer in W9 1
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To pack and move the contents of a one - bedroom 3rd floor, no lift, flat to a fairly nearby one -bedroom, ground floor flat and wait from 13:00-16:30 for access
 
Cost: £1315

"All the staff, office included, were unfailingly thoughtful and considerate. It was a pleasure to do business with them. "
 
 
 
 
 
 


Review 8 Aug 2019
Recommended by customer in HP8
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £494

"Excellent in every way!
Martin and James did a very good job and were pleasant and very helpful.
"
 
 
 
 
 
 


Review 2 Aug 2019
Recommended by customer in BH20
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move consisted of a relocation from Buckinghamshire to Dorset, a distance of some 120miles. We were moving from a 50 year old 4 bedroom property to 4 year old 4 bedroom house.
The move was to cover three days, with day 1 being packing (china, glass and fragile items, (we had already packed the others items in boxes supplied by Clarks), and possibly make a start on loading depending on the availability of a lorry and staff. Day 2 would be loading, travel and a start made on unloading with the move being completed on day 3. The weather during the whole three days was very hot but this did not reduce the efforts of the team one little bit.
 
Cost: £2480

"Must say that Clarks did a tremendous job in moving us. Right from the start when we first approached them they were extremely helpful and patient (this was the first time we had moved in 45 years so had a lot to learn). They supplied all the packing materials we needed and were only too willing to supply more when we ran out.
The guys arrived early in the morning (as arranged) on day 1 together with the lorry. Packing started, as did the loading, and by 4.30pm all was clear and ready to go. This was great as it enabled us to make an early start the next day on our journey to Dorset.
We arrived at our new property after collecting the keys. We were aware of when the lorry would arrive as the guys kept us well informed as to progress and arrive exactly as planned and we proceeded to move into our new home.
James and Neil, our two removal men were absolutely first class. They were polite, friendly and full of great advice and helpful ideas to help us move in (again it was a very hot day but this did not deter them.) I can't express our appreciation to the Clarks' team, and especially James and Neil for making, what could have been a very difficult and stressful operation into an enjoyable and exciting experience.
MANY THANKS TO ALL AT CLARKS"
 
 
 
 
Team:
James Neil
 
 
 


Review 2 Aug 2019
Recommended by customer in WD3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 5/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 5/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Used Clarks in the past and were excellent. This time however not excellent just ok. I guess it's down to the individuals who turn up. "
 
 
 
 
 
 


Review 2 Aug 2019
Recommended by customer in HP7
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Fantastic service. Friendly efficient respectful staff. Good value. Would definitely recommend!
Well done Clarks!"
 
 
 
 
 
 


Review 2 Aug 2019
Recommended by customer in MK18
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Straight forward move from Flitwick to Winslow (over 25miles)
No real challenges.
 
Cost: £1363

"3 guys from Clarks turned up on time, emptied the house (unbolting what they had to) and moved the furniture to our new home. When we arrived with the keys, they unloaded are put everything where we wanted it.
They were courteous and respectful to the neighbors (at both ends) and could not be more helpful. My thanks and appreciation to them. Well done - great job. "
 
 
 
 
 
 


Review 1 Aug 2019
Recommended by customer in HP22
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Team quoted for two days of packing. Very pleased they managed it in one day.
 

"Delighted with the service.
Took all the stress out of the move. "
 
 
 
 
 
 


Review 1 Aug 2019
Recommended by customer in EX9
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very helpful and communicated well asked if not sure of something. All went very smoothly.
 
Cost: £2500

"Lampshades could have been packed batter. "
 
 
 
 
Team:
James
 
 
 


Review 30 Jul 2019
Recommended by customer in CF64
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fairly straight forward move. At new location there was limited pasting but they overcame challenges well.
 
Cost: £2772

"We were extremely happy with the team who did a brilliant job. "
 
 
 
 
Team:
Gary Simon George
 
 
 


Review 23 Jul 2019
Recommended by customer in SG8
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fairly straight forward full owner - pack, 4 bed house with nth drive
 
Cost: £1324

"The whole team was very friendly and courteous. We were impressed by the speed of loading/unloading. On arrival at our new home it was raining heavily and we were impressed that an extra two men arrived to help, minimizing the amount of steeping in from outdoors and really speeding things up. "
 
 
 
 
Team:
Steve Rob Jason Harry
 
 
 


Review 22 Jul 2019
Recommended by customer in HP16
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Furniture etc packed and put into storage for 6 weeks and items delivered on time.
 
Cost: £2900

"Totally happy with the whole operation. "
 
 
 
 
 
 


Review 15 Jul 2019
Recommended by customer in HP20
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
4 Bed detached into 5 bed only 1 mile away.
Very straight forward.
 
Cost: £1050

"First class
Crew worked very hard.
Friendly
Very professional. "
 
 
 
 
 
 


Review 15 Jul 2019
Recommended by customer in DN14
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved 3 bed house contents plus garage and shed, from Bucks to Nth Yorkshire.
 
Cost: £2058

"Brilliant service, James (who also packed) and Martin were superb this is the second time in eleven years we've used Clarks and would recommend them to any one without hesitation. "
 
 
 
 
Team:
James Martin
 
 
 


Review 9 Jul 2019
Recommended by customer in SL6
 My Age: 30 - 39 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from 3 bed to 5 bed house just found the corner - you provided excellent support, storage and service as it took 48 hrs to complete.
 

"It was stressful that completion took unexpectedly long but you helped us overcome this challenge thank you!
Jay Jay was excellent!"
 
 
 
 
 
 


Review 4 Jul 2019
Recommended by customer in HP6
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Torrential rain all day, making job much harder for men.
 

"Brilliant staff, outstanding customer service. First class. "
 
 
 
 
 
 


Review 1 Jul 2019
Recommended by customer in WD3
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 5/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Good.
 

"Very helpful staff. "
 
 
 
 
 
 


Review 17 Jun 2019
Recommended by customer in CB11
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I've forgotten the names of the two men who carried out the move, but they were excellent and showed care and efficiency.
 
Cost: £967

"I was very anxious about the move, but your staff soon put me at ease and were meticulous in loading and unloading my contents. They were polite and good humorous which made the move stree-free. Because of my good experience, I would gladdly recommend Clarks to anyone wanting to move. "
 
 
 
 
 
 


Review 17 Jun 2019
Recommended by customer in TA21
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full packing service.
 
Cost: £1687

"Excellent the team would not have been more helpful. They were friendly, thorough and professional. Very pleased and impressed. "
 
 
 
 
 
 


Review 14 Jun 2019
Recommended by customer in EC47
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
There was a challenge in as much as I didn't receive keys to new flat until 6pm.
 

"The removal men arrived punctually, or even before, 9am They were polite, friendly, helpful and courteous during the entire day. "
 
 
 
 
Team:
Tom
 
 
 

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