Clarks of Amersham

Higham Mead, Higham Road
Chesham
Buckinghamshire
HP5 2AH

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.6/10
1869 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 1869 reviews since 2008
 
 
 
Sales & Support 9.5/10 Sales & Support Rating 9.5
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The team of guys were all great in London but London did loaded 2 Marked Duvet Boxes. _____ ______ PTS Dvvet. Where loaded to early so only had one of the load so only half ______! It was a 2 day mov...."   more
 
" Excellent customer service by sales and removal staff. Helpful, respectful and courteous to existing and new neighbours. "   more
 
" A great crew very helpful nothing was a problem for them. "   more
 
" This is the second time I have need Clarks and they were every bit as friendly, reliable and efficient as the first. I felt that all my belongings were completely safe in their hands and they went abo...."   more
 
About Us


We provide removals, storage and associated services for homes and businesses in London and around the South East of England. Our company's reputation has been built on trust. Trust in our service, trust in our equipment and trust in our people. What we don't forget is that each of our customers entrust us with their personal belongings. Whether it's an antique heirloom or an entire house we are committed to getting it where it needs to be safely and with as little stress to you as possible.

Our Difference
Our people: By the time we arrive at your door you will probably know our names already
Our commitment to you: Even if you get late keys we will still move you in on the day.
Our facilities: We have 24/7 security on all our warehouse facilities.
Our service: As members of the BAR (British Association of Removers) and Fedemac you have the confidence of receiving a first class service.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 89%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 88%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 77%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 84%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 85%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 76%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 28
Amersham 98
Boxes 74
brilliant 59
C 91
care 49
careful 49
Cheerful 58
Clark’s 56
Clarks 271
class 40
courteous 89
crew 128
definitely 53
efficient 160
excellent 354
experience 58
Extremely 96
fantastic 81
free 46
friendly 202
furniture 76
good 173
great 135
guys 78
happy 77
hard 117
Helpful 351
Highly 87
impressed 49
packed 55
packing 100
pleasant 43
pleased 80
Polite 180
process 38
professional 191
property 39
really 60
recommend 233
recommended 38
removal 185
service 401
smoothly 46
stress 66
stressful 65
team 253
Thank 86
trouble 63
working 45
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 17 May 2019
Recommended by customer in EX4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 5/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Central London to Exeter Devon
 
Cost: £1845

"The team of guys were all great in London but London did loaded 2 Marked Duvet Boxes. _____ ______ PTS Dvvet. Where loaded to early so only had one of the load so only half ______!
It was a 2 day move the two guys we had where good humored willing and very able. They were excellent.
Gave the good tips as it was a very long day on the Friday from London.
Many thanks "
 
 
 
 
 
 


Review 17 May 2019
Recommended by customer in HA2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
This was a move back from our temporary accommodation to our renovated home. Both moves were excellent included items into 3rd party storage. x 2
 
Cost: £1135
 
 
 
 


Review 16 May 2019
Recommended by customer in SN16
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 vehicles used and overnight stop going from South bucks to North Wiltshire.
 
Cost: £1912

"Excellent customer service by sales and removal staff. Helpful, respectful and courteous to existing and new neighbours. "
 
 
 
 
Team:
James Paul Josh
 
 
 


Review 15 May 2019
Recommended by customer in HP15
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"A great crew very helpful nothing was a problem for them. "
 
 
 
 
 
 


Review 10 May 2019
Recommended by customer in HP7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clarks packed all my contents and moved them 3 days later. There were no particular challenges.
 
Cost: £852

"This is the second time I have need Clarks and they were every bit as friendly, reliable and efficient as the first. I felt that all my belongings were completely safe in their hands and they went above and beyond when moving my furniture into my new place and made the experience easy."
 
 
 
 
 
 


Review 1 May 2019
Recommended by customer in HA15
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packing and then removal. Transport and unloading.
 
Cost: £1700

"Excellent packing and removal. Excellent installation.
Great teams, friendly
Make you comfortable
Know their stuff. "
 
 
 
 
 
 


Review 1 May 2019
Recommended by customer in HP6
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was from a house on my daughter's estate at Chinnor to lay house in Amersham , Bucks. No special problems.
 
Cost: £1164

"The whole move was handled very quickly and completely.
I had no complaints about anything and was especially pleased about their care in unpacking."
 
 
 
 
 
 


Review 29 Apr 2019
Recommended by customer in HP7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Simple move of furniture only with very short distance between properties. Required several trips with small van due to access limitations.
 
Cost: £615

"I don't recall the lads names but they were all polite, and helpful. There was damage to two pieces of furniture found later but not reported and not claimed for. The move could have been finished quicker if there were less 'rest' periods!!"
 
 
 
 
 
 


Review 29 Apr 2019
Recommended by customer in SL9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Excellent service
 

"Very good team and all completed as agreed and on time"
 
 
 
 
 
 


Review 25 Apr 2019
Recommended by customer in HP16
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"All handled beautiful
Thank you
Very nice, helpful staff"
 
 
 
 
 
 


Review 25 Apr 2019
Recommended by customer in HP23
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from 2 bed to bigger house
 
Cost: £1260

"Team were excellent.
Alan was fantastic on the day before the move so glad we used you on reasonably priced too.
Thank you"
 
 
 
 
Team:
Alan Andy Ja
 
 
 


Review 14 Mar 2019
Recommended by customer in HP16
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very smooth and efficient, everyone was friendly and very helpful.
 
Cost: £3500
 
 
 
 


Review 14 Mar 2019
Recommended by customer in TW17
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Having moved my contents from Nottinghamshire in 2015 and stored them until 2.01.18 - four staff were most helpful in returning items to store again to a later date - due to a lack of space as I have drastically "down sized" my home.
 
Cost: £647

"I was delighted to have two very pleasant, helpful, polite and understanding young men to deliver my home contents to me - They understood my problems with 'down-sizing ' and re-packed and returned unsuitable items to be re-stored again - without any grumbles or sighs! all the boxed items were very securely packed and labelled which made it easy to know which room they belonged to!
'Thank you, Clarks of Amersham' for reducing the stress of moving home (after 66 years!) and for the assistance of the help of two young gentlemen Gary and Simon. "
 
 
 
 
Team:
Gary Simo
 
 
 


Review 14 Mar 2019
Recommended by customer in SL9
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of an 1800 Grandfather clock.
 

"Excellent service as ever in a difficult situation as was from my elderly parents to me and my mother is unwell. "
 
 
 
 
Team:
Paul
 
 
 


Review 5 Mar 2019
Recommended by customer in EX15
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
All went smoothly.
 

"Everyone was polite and helpful. Couldn't fault anyone nothing broken!"
 
 
 
 
 
 


Review 4 Mar 2019
Recommended by customer in BN12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move went smoothly form start to finish
No problems arose
 
Cost: £1683
 
 
 
 


Review 4 Mar 2019
Recommended by customer in EX18
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved to Devon and access to the new property was to narrow for the removal vehicle.
A smaller vehicle I.e. A muton van was needed in addition as a feede vehicle. gravel boards and an adjacent field was driven over resulting in a complaint by my new neighbours.
 

"More care could have been given to researching the access to our new property."
 
 
 
 
Team:
Jj Kevin
 
 
 


Review 4 Mar 2019
Recommended by customer in HP9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was extremely challenging with conflict form my step family.
 

"The move was full of conflict from my step family and police involving all the staff from Clarks were amazing, helpful and supportive giving solutions not problems
Thank you"
 
 
 
 
Team:
Steve
 
 
 


Review 4 Mar 2019
Recommended by customer in WD3
 My Age: 60 - 69 
 I'm: Female 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Excellent service, p
Professional
Reliable
Extremely careful
A perfect move by James & Darren
many thanks"
 
 
 
 
Team:
James Hugh Darren Birch
 
 
 


Review 1 Mar 2019
Recommended by customer in SO41
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Pack and move from Hertfordshire to Hampshire. Difficult access for vehicles at both ends.
 
Cost: £2628

"Packing was done efficiently and with great care. (this is good value for money). There were no damaged items on arrival.
The crew members were pleasant and professional, and worked very hard.
The estimator / surveyor did a good job assessing our needs.
It all went well and we are very pleased with the service. "
 
 
 
 
 
 

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