Clarks of Amersham

Higham Mead, Higham Road
Chesham
Buckinghamshire
HP5 2AH

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.6/10
1956 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 1956 reviews since 2008
 
 
 
Sales & Support 9.5/10 Sales & Support Rating 9.5
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" I would highly recommend Clarks!! Completely took the stress of packing and moving away, the whole team were friendly, polite and re-assuring. Wouldn't hesitate to recommend to friends, family and ...."   more
 
" They were very good at unloading to our new place. They put sheets on the floor to protect carpets, put wardrobes back together. Great job. "   more
 
" Clarks was well known to me and they rejoiced in an excellent reputation. Interestingly, My hairdresser, Paul Tarran, Recommended you enthusiastically. "   more
 
" Can't praise your guys enough.... I think they bot went beyond what was required of them. like gas and elect meter and water meter where they were. How even to open the garage (very blank moment) Jus...."   more
 
About Us


We provide removals, storage and associated services for homes and businesses in London and around the South East of England. Our company's reputation has been built on trust. Trust in our service, trust in our equipment and trust in our people. What we don't forget is that each of our customers entrust us with their personal belongings. Whether it's an antique heirloom or an entire house we are committed to getting it where it needs to be safely and with as little stress to you as possible.

Our Difference
Our people: By the time we arrive at your door you will probably know our names already
Our commitment to you: Even if you get late keys we will still move you in on the day.
Our facilities: We have 24/7 security on all our warehouse facilities.
Our service: As members of the BAR (British Association of Removers) and Fedemac you have the confidence of receiving a first class service.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 89%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 88%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 78%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 84%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 85%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 76%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 31
Amersham 99
arrived 41
boxes 82
brilliant 66
C 99
care 53
careful 51
cheerful 62
Clark’s 56
Clarks 290
class 47
courteous 96
crew 132
definitely 56
efficient 171
excellent 372
experience 63
extremely 99
fantastic 86
free 49
friendly 219
furniture 83
good 180
Great 150
Guys 90
happy 84
hard 125
helpful 372
highly 90
impressed 55
Packed 61
packing 108
pleasant 44
pleased 84
polite 197
professional 199
property 40
really 67
recommend 243
Recommended 40
removal 189
service 419
smoothly 46
stress 71
stressful 67
team 279
thank 92
trouble 67
working 47
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 3 Dec 2019
Recommended by customer in LU7
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from Tring to Leighton Buzzar.
 
Cost: £1673

"I would highly recommend Clarks!!
Completely took the stress of packing and moving away, the whole team were friendly, polite and re-assuring.
Wouldn't hesitate to recommend to friends, family and anyone!
Get them to pack, well worth the money!!
thank you"
 
 
 
 
Team:
Andy Luke Jordan Steve
 
 
 


Review 3 Dec 2019
Recommended by customer in GL52
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clarks did an amazing job packing up our house, it was over two days. But they were on time and very efficient.
 

"They were very good at unloading to our new place. They put sheets on the floor to protect carpets, put wardrobes back together. Great job. "
 
 
 
 
 
 


Review 29 Nov 2019
Recommended by customer in HP6
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From 4 bed detached house to 2 bed purpose built apartment.
 
Cost: £1930

"Clarks was well known to me and they rejoiced in an excellent reputation.
Interestingly, My hairdresser, Paul Tarran, Recommended you enthusiastically. "
 
 
 
 
Team:
James Nei
 
 
 


Review 28 Nov 2019
Recommended by customer in TQ5
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Your two removal men(sorry I cant remember their names) made it all stress free. If they came across any challenging aspects they worked together to solve it.
 

"Can't praise your guys enough.... I think they bot went beyond what was required of them. like gas and elect meter and water meter where they were. How even to open the garage (very blank moment)
Just a lovely experience to work with them
Please pass my gratitude on to them. "
 
 
 
 
 
 


Review 28 Nov 2019
Recommended by customer in SL6
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move fro Windsor to Taplow
(2 storey to 3 storey house)
 
Cost: £2213

"All the staff were great - polite and friendly and very efficient completion was delayed until after 4pm but they never complained about their late finish thank you. "
 
 
 
 
 
 


Review 28 Nov 2019
Recommended by customer in HP17
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"The team lead by Gary were amazing, I can't recommend them highly enough, they made the move seamless from our old house to new house and they are an absolute credit to Clarks of Amersham.
A fantastic service!
We are telling everyone how wonderful the move was. "
 
 
 
 
Team:
Gary Dillon Tom
 
 
 


Review 26 Nov 2019
Recommended by customer in NR20
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
It was a challenge as very large heavy table 10 chairs heavy side board were going to plymouth with Dan and George. The rest came up to Swanton Morley. The lads did a splendid job with both loads.
 
Cost: £3495

"Now a week after moving we are still singing the praises of our move
The lads were so polite, caring and bothered to discuss and explain things to us. We felt valued as customer in every way
We feel that the lads are very well trained, caring of each other and worked as a team.
We can't thank you enough well done Kev, JJ, Dan and George "
 
 
 
 
Team:
George Jj Kevin Dan
 
 
 


Review 26 Nov 2019
Recommended by customer in BH2S
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
100 mile move over 3 days including packing service. Emptying a well filled lift and moving wet garden plants pots.
 

"First class service friendly efficient and professional moving crew and sales/support staff nothing was too much trouble. "
 
 
 
 
Team:
Gary Simo
 
 
 


Review 15 Nov 2019
Recommended by customer in WD3
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"The guys that moved us were absolutely fantastic. One of them went home unwell so ended up just 2 of them moving us. They were total machines!"
 
 
 
 
 
 


Review 13 Nov 2019
Recommended by customer in NP25
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Tue - Pack
Wed - Finish pack and move
Thurs - Finish unloading.
 

"Cannot fault Robert and Dereck
Made me feel so comfortable and at ease explained everything (sometimes more than once) They were incredibly kind with my 2 toddlers.
They made the whole process so easy and stress free it was amazing!"
 
 
 
 
Team:
Robert Derek
 
 
 


Review 5 Nov 2019
Recommended by customer in W5 3
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
This was the second in a double move. 1st move 1 Feb 2019 complex. Furniture in store and some to rental property. 2nd move was delivery from storage from large property to smaller. (sept 2019)
 

"Both moves were dealt with to the highest of standards. Professional, cheerful, flexible, courteous team.
High end value, items and piano and grand father clock looked after and mixed in for class condition. "
 
 
 
 
 
 


Review 4 Nov 2019
Recommended by customer in SO53
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Selected items of furniture moved between properties owned.
 
Cost: £635
 
 
 
 


Review 4 Nov 2019
Recommended by customer in SY1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Archived and stored items taken to new location.
 
Cost: £85
 
 
 
 


Review 4 Nov 2019
Recommended by customer in SL2
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Oct 14-15th.
Oct 14th for packing up goods.
Oct 15th for packing / wrapping furniture and clearing garage.
 
Cost: £1665

"An excellent team!
Punctual, courteous and always helpful and cheerful.
Very efficient and careful with all the goods. Understood the layout of the new home.
Efficient and very helpful in unpacking big furniture and putting boxes in right rooms. "
 
 
 
 
Team:
Kevin Jordan Jj
 
 
 


Review 4 Nov 2019
Recommended by customer in HP19
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1084

"Quote Frankly, Brilliant all of the dress and hessle was taken away by a great bunch of helpful and happy guys!"
 
 
 
 
Team:
Luke Martin Bob
 
 
 


Review 4 Nov 2019
Recommended by customer in TW11
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 
Super efficient
Practical and considerate.
 

"Packed and unpacked. Gave me a whole folder of info but I didn't read it. "
 
 
 
 
 
 


Review 1 Nov 2019
Recommended by customer in BN2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
It was a challenging move going over a green and the ground was very wet so they laid runners over the grass. Lots of steps at the new house tackled very cheerfully and efficiently.
 
Cost: £5880

"Great team, really worked hard they cared about our furniture and fragile possessions. Took care of the plants.
They arrived punctually and were tidy and clean.
Clarks made it as straight forward as a move can be. "
 
 
 
 
 
 


Review 1 Nov 2019
Recommended by customer in SY11
 My Age: 50 - 59 
 I'm: Female 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Buckinghamshire to Shropshire over 3 days. Packing and loading very professional. Team helpful and friendly. Took care with possessions and gave reassurance and gave us confidence in them.
 

"Very professional.
Team helpful and friendly. Took care with possessions and gave reassurance and gave us confidence in them.
Not the cheapest quote, but well worth the cost.
Great team!
"
 
 
 
 
Team:
Steve
 
 
 


Review 1 Nov 2019
Recommended by customer in MK45
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fantastic team of 3 pleasant courteous men.
We went into storage for 2 weeks. Same team moved us into new property.
 

"Highly recommend. "
 
 
 
 
Team:
Darren Tom Alan
 
 
 


Review 1 Nov 2019
Recommended by customer in HP22
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Half a household
Removal to a property down a tight access usual beds, wardrobes, sofas boxes, garden etc.
 
Cost: £850

"Excellent service, especially the packing of fragile items i.e mirrors etc. Staff excellent and care taken.
Very happy with the service. "
 
 
 
 
 
 

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