Clarks of Amersham

Higham Mead, Higham Road
Chesham
Buckinghamshire
HP5 2AH

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.6/10
1973 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 1973 reviews since 2008
 
 
 
Sales & Support 9.5/10 Sales & Support Rating 9.5
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very quick and efficient move the team here very polite and helpful."   more
 
" Found address without instruction, arrived promptly (for both moves). Handle move in a timely manner. Furniture completely protected and carefully moved so no damage. Mancovered furniture expertly ...."   more
 
" I would definitely use Charles again, They were so helpful and reliable. "   more
 
" Gary and Simon were very helpful and did a great job getting packed up on the pre-move day. The were very curious and friendly. They marked up the boxes which was very helpful so we knew roughly what...."   more
 
About Us


We provide removals, storage and associated services for homes and businesses in London and around the South East of England. Our company's reputation has been built on trust. Trust in our service, trust in our equipment and trust in our people. What we don't forget is that each of our customers entrust us with their personal belongings. Whether it's an antique heirloom or an entire house we are committed to getting it where it needs to be safely and with as little stress to you as possible.

Our Difference
Our people: By the time we arrive at your door you will probably know our names already
Our commitment to you: Even if you get late keys we will still move you in on the day.
Our facilities: We have 24/7 security on all our warehouse facilities.
Our service: As members of the BAR (British Association of Removers) and Fedemac you have the confidence of receiving a first class service.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 90%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 88%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 78%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 84%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 85%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 76%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Amersham 100
arrived 42
boxes 84
brilliant 68
C 99
care 53
careful 51
cheerful 62
Clark’s 56
Clarks 294
class 49
courteous 96
crew 132
definitely 59
efficient 172
Excellent 375
experience 64
extremely 100
Fantastic 87
free 50
friendly 220
Furniture 85
good 181
great 152
guys 91
happy 86
hard 126
helpful 377
highly 90
impressed 56
packed 62
packing 109
pleasant 44
pleased 84
polite 200
professional 199
property 40
really 68
recommend 246
recommended 41
removal 191
Service 424
smoothly 46
stress 71
stressful 68
team 283
Thank 93
Thanks 40
trouble 68
working 48
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 19 Jan 2020
Recommended by customer in SL9
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
They packed up our household goods and stored our stuff for 16 months. They then returned boxes back to our house. There was no damages. The men were efficient and courteous.
 
 
 
 
 


Review 17 Jan 2020
Recommended by customer in CV35
 My Age: 70 + 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
As below.
 
Cost: £1324

"Very quick and efficient move the team here very polite and helpful."
 
 
 
 
 
 


Review 17 Jan 2020
Recommended by customer in AL4
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move furniture into storage and then 3 1/2 months later into another property.
Difficult access into property moving out of.
 
Cost: £890

"Found address without instruction, arrived promptly (for both moves).
Handle move in a timely manner. Furniture completely protected and carefully moved so no damage.
Mancovered furniture expertly in both properties. Across both moves there were only 2 scoffs, both of these were minor, and easily covered with a dash of paint.
Lastly all four chaps were very polite, would recommend to friends and family."
 
 
 
 
 
 


Review 10 Jan 2020
Recommended by customer in HP16
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move went very well with no problem at all.
 

"I would definitely use Charles again, They were so helpful and reliable. "
 
 
 
 
 
 


Review 8 Jan 2020
Recommended by customer in HA5
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Pack up the day before the move and a full day on the move day. All very efficient only real issue was parking at the new property. But cones were left out to manage the traffic flow - very good indeed.
 
Cost: £1758

"Gary and Simon were very helpful and did a great job getting packed up on the pre-move day.
The were very curious and friendly. They marked up the boxes which was very helpful so we knew roughly what was in them. They rebuilt the beds which was a massive help and were always keen to make a good impression. Andy plumbed in the washing machine and pointed out.
A potential plumbing issue - They protected the staircase and were always keen to leave us helpful."
 
 
 
 
Team:
Gary Simon Andy
 
 
 


Review 3 Jan 2020
Recommended by customer in HP22
 My Age: 40 - 49 
 I'm: Female 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 bed flat move
 
Cost: £493

"First class removal
My possessions were handled carefully throughout. No rushing. Nothing with the removal was too much trouble
Thank you."
 
 
 
 
Team:
Jack Darren Tom
 
 
 


Review 2 Jan 2020
Recommended by customer in BA3
 My Age: 50 - 59 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I moved on one of the wetest and windyest days of the year and the team carried really hard in difficult condition and got everything upper in one day.
 

"A very helpful service all work carried out cheerfully despite heavy rain.
All moved in one day and unpacked
It was also really dark at the location and they were brilliant."
 
 
 
 
 
 


Review 30 Dec 2019
Recommended by customer in HP11
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Average move, until I had to delay removals guys, due to new property not being ready at the last minute!!
 
Cost: £486

"Excellent removal guys, polite all of the time and extremely helpful! would definitely use them again and I would recommend this company! well done Harry and Paul and for another two for helping"
 
 
 
 
Team:
Harry Paul
 
 
 


Review 28 Dec 2019
Recommended by customer in MK18
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The guys were very quite and efficient.
 
Cost: £738

"Thanks for a brilliant hassle free service. I'd certainly use Clarks of Amersham again but I'd get them to pack everything next time!"
 
 
 
 
Team:
Sorry 1 C
 
 
 


Review 28 Dec 2019
Recommended by customer in HP6
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from London to Amersham we exchanged and completed on the same day and we were moving a large five bed house after over 20 years so it was a significant moving task.
 
Cost: £4600

"The staff were excellent. We competed so late in the day that the company drafted in eight extra men to impact. Two large lorries completely unloaded in just over an hour!
Could not have picked a better company. "
 
 
 
 
 
 


Review 19 Dec 2019
Recommended by customer in HP21
 My Age: 30 - 39 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
1 Bed terrace house move in Hormer Green to 3 bed detached house in Stoke Mandeville.
 
Cost: £675

"Fantastic team from start to finish.
Great value for money and would definitely recommended
Thanks again for a first class service!"
 
 
 
 
Team:
Dianne Be
 
 
 


Review 16 Dec 2019
Recommended by customer in HA6
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move out of 1 property apart to store, part to another property challenge to ensure boxes and contents went to correct location.
 

"We were very happy with the service provided over 2 removals - deliveries whom we were family grossed!"
 
 
 
 
Team:
Kevin
 
 
 


Review 16 Dec 2019
Recommended by customer in HP23
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A full packing and moving service from a narrow Victorian terrace to a spacious detached house
 
Cost: £314

"The packing was done quickly and well. The team gave us some useful hints and tips, for example how to pack pictures or use two boxes together for awkward items. The move went well and I was impressed how well the team followed our 'moving plan' to make sure everything ended up in the correct room. "
 
 
 
 
 
 


Review 13 Dec 2019
Recommended by customer in NP7
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A 3 days move from house with difficult access for large items - Clarks staff very willing to cope with this.
 
Cost: £2822

"Potentially stressful experience of moving house was not stressfull; Clarks staff very accommodating and hard working. Sorry can't remember names as at least 6 of them at various times. "
 
 
 
 
 
 


Review 13 Dec 2019
Recommended by customer in SL9
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A fantastic move. Team couldn't have been more helpful or made the move any easier.
 
 
 
Team:
Steve Rick
 
 
 


Review 11 Dec 2019
Recommended by customer in PT11
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal to store
Storage for 4 months
Deliver
 
Cost: £4000

"An excellent service provided both from the rep, the office and the two delivery teams.
This was my third move with Clarks and the service standard was always been excellent. "
 
 
 
 
 
 


Review 11 Dec 2019
Recommended by customer in HU14
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from a large house to small flat and than 5 months later into and small cottage. The removal team on each occasion did an excellent job.
 

"Cannot fault any of the moves we did or the team of men who did them. Very happy and would recommend Clarks to anyone who asked us. "
 
 
 
 
 
 


Review 3 Dec 2019
Recommended by customer in LU7
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from Tring to Leighton Buzzar.
 
Cost: £1673

"I would highly recommend Clarks!!
Completely took the stress of packing and moving away, the whole team were friendly, polite and re-assuring.
Wouldn't hesitate to recommend to friends, family and anyone!
Get them to pack, well worth the money!!
thank you"
 
 
 
 
Team:
Andy Luke Jordan Steve
 
 
 


Review 3 Dec 2019
Recommended by customer in GL52
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clarks did an amazing job packing up our house, it was over two days. But they were on time and very efficient.
 

"They were very good at unloading to our new place. They put sheets on the floor to protect carpets, put wardrobes back together. Great job. "
 
 
 
 
 
 


Review 29 Nov 2019
Recommended by customer in HP6
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From 4 bed detached house to 2 bed purpose built apartment.
 
Cost: £1930

"Clarks was well known to me and they rejoiced in an excellent reputation.
Interestingly, My hairdresser, Paul Tarran, Recommended you enthusiastically. "
 
 
 
 
Team:
James Nei
 
 
 

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