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								| Satisfaction Ratings |  
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										| Sales & Support | 10/10 |  |  
										| The advice and information was helpful and all correspondence was easy to understand |  
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										| Packing & Handling | 10/10 |   |  
										| The firm took care in packing and handling our property |  
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										| Collection & delivery | 10/10 |   |  
										| Our property was collected and delivered as agreed |  
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										| Service | 10/10 |   |  
										| The staff were presentable punctual and polite |  
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										| Value | 10/10 |   |  
										| The price represents value for money |  |  
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									| Code of practice | Yes |  
									| Before the move, did your remover make you aware of the Code of Practice? |  
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									| Description | Yes |  
									| Before the move, did your remover give you a clear description, price and timetable for the work to be carried out? |  
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									| Loss or damage | Yes |  
									| Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage? |  
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									| Claims timing | Yes |  
									| Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims? |  
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									| Cancellation | Yes |  
									| Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges? |  
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									| Protection options | Yes |  
									| Before the move, did your remover explain your insurance or other protection options? |  
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									| Claims procedure | Yes |  
									| Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred? |  
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									| Advance Payment Guarantee | Yes |  
									| Before the move, did your remover make you aware of the BAR Advance Payment Guarantee scheme? |  |  
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							| Customer Review |  
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										We moved from a 1 bedroom apartment to a 3 bedroom house, including all the furniture, so quite a big job. |  
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							| Team:Wendie, Angela, Adam, Sam, Oli
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