Yeates Removals & Storage

10 Windmill Road, Kenn
Clevedon
Somerset
BS21 6RS

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.7/10
952 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 952 reviews since 2007
 
 
 
Sales & Support 9.9/10 Sales & Support Rating 9.9
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very efficient, stress-free day, remarkable! The three guys arrived promptly and set straight to it, going round the house first with me to check what needed to be moved where. Nothing was a problem...."   more
 
" The removal was undertaken perfectly, no criticism what so ever. It was a genuine pleasure to work with the team of 3, who worked rapidly, with smooth efficiency in a cheery but totally professional...."   more
 
" Adam was courteous and clear when he came to give us an estimate. Communication with the office was timely and we were in no doubt that we wanted to use Yeates for our move . On the day, the removal ...."   more
 
" The team arrived on time and were very quick, efficient and helpful in clearing the house. They took special care of special items such as pictures, all sofas were covered and covering put down on th...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 96%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 97%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 85%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 91%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 98%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 82%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Absolutely 14
arrived 21
boxes 23
brilliant 34
care 27
careful 23
cheerful 32
courteous 48
crew 41
definitely 26
delivery 23
easy 21
efficient 108
excellent 174
experience 24
extremely 50
Fantastic 25
friendly 119
friends 21
furniture 26
Good 71
great 52
happy 41
hard 43
helpful 171
highly 52
impressed 24
packed 23
packing 36
pleasant 28
pleased 46
polite 105
professional 105
Quick 24
really 29
recommend 119
recommended 27
removal 60
Removals 22
service 210
smoothly 25
Storage 26
stress 32
stressful 37
team 101
Thank 62
thanks 35
trouble 38
Yeates 127
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 13 May 2019
Recommended by customer in BS6
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from a three bedroom house to a slightly smaller 3 bed house, both 2 storey houses, one on a hill. Piano moved safely.
 
Cost: £900
 

"Very efficient, stress-free day, remarkable! The three guys arrived promptly and set straight to it, going round the house first with me to check what needed to be moved where. Nothing was a problem and everything was dealt with calmly and efficiently. The house was packed up in 3 hours and the removal men went off for a well-earned break while we waited an hour for completion and the keys, then they managed to find places to park the vans on a difficult road and promptly unloaded in 3 hours. They even managed to plumb in the washing machine! The piano was moved safely and carefully and boxes picked up afterwards. Initially I thought the costs of employing a removal company were too expensive but they earnt every penny. Everyone I dealt with from the initial quote to the office staff to the removal men themselves were polite, friendly and efficient (unlike some over firms I got quotes for who were, to be frank, either offhand or sexist - as a single mum I did not appreciate that). Thank you!"
 
 
Team:
Sorry can't remember.
 
 
 


Review 10 May 2019
Recommended by customer in BS22
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Scott Dean
 
 
 


Review 8 May 2019
Recommended by customer in BS21
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Standard domestic move from one end of Clevedon to another.
12 steps from front door of departing property.
Two cabinets of china ware were packed by remover.
 
Cost: £780

"The removal was undertaken perfectly, no criticism what so ever.
It was a genuine pleasure to work with the team of 3, who worked rapidly, with smooth efficiency in a cheery but totally professional way.
The guys made the move easy for us, taking the stress and strain from us.
We felt the price charged was very fair.
We have used the company before and expected the superb customer experience.
Many thanks to Sam, Dan and Scott - you are a great team!!"
 
 
 
 
Team:
Sam Dan Scot
 
 
 


Review 7 May 2019
Recommended by customer in BS7
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a large,5 bedroom family house to a smaller 3 bedroom property in a narrow cul de sac. They are only 300 metres apart. We chose to pack ourselves; largely to give us the discipline of "re-homing" quite a lot of our stuff. We are lucky enough to have an out-house, on two floors, in the garden of our new place, and so some of the boxes and furniture were delivered here. Two smaller vans were used, rather than a single large van, because of the difficult access to our new house.We were towards the beginning of a chain of moves all taking place that day.
 
Cost: £1050
 

"Adam was courteous and clear when he came to give us an estimate. Communication with the office was timely and we were in no doubt that we wanted to use Yeates for our move . On the day, the removal team discussed the plan for the day on arrival, and were always available to talk about particular items or arrangements. Though they worked very quickly and efficiently, they were careful about the house and our possessions.They were patient when it took longer than anticipated to dismantle 2 beds and a large metal framed table. Over a dozen large planters were moved from garden to garden. Once our house was packed up, they made arrangements to park up ready for our getting the keys to our new house 2 and a half hours later. All along , we were confident that they knew what they were doing and any problems could be resolved without too much involvement from us. This is ideal for a busy an stressful moving day."
 
 
Team:
Adam who gave us the estimate, the office team and the removal team.
 
 
 


Review 3 May 2019
Recommended by customer in BS49
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1440
 
 
 
 


Review 30 Apr 2019
Recommended by customer in BS20
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from large house to a small retirement apartment.
 
Cost: £840
 

"The team arrived on time and were very quick, efficient and helpful in clearing the house.
They took special care of special items such as pictures, all sofas were covered and covering put down on the carpet.
Getting my furniture and belongings into my 1st floor apartment could not have been easy but the work was carried out in the same quick, efficient, helpful and cheerful manner.
A really nice bunch of guys to work with throughout the day.
I thoroughly recommend Yeates Removals.
"
 
 
Team:
Joe, Scott and Sam
 
 
 


Review 30 Apr 2019
Recommended by customer in PL7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
My move went according to plan, we made good time getting to Plymouth. Jack and Sam where punctual and cheerful, especially having to travel with a geriatric! It made a move that was tinged with sadness, just a little better. Thank you.

"Things went well. Only one hick up, the information for the new owner (on using the appliances left in flat), was packed in error. No problem, posted it to him. Offensive Language, me? not necessary at all. Bye"
 
 
Team:
Jack and Sam
 
 
 


Review 30 Apr 2019
Recommended by customer in BS22
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from 3-bedroomed house to 2
 
Cost: £875
 

"Excellent and trouble free service. Polite staff, care taken, efficient and effective, good value"
 
 
Team:
Can't remember
 
 
 


Review 30 Apr 2019
Recommended by customer in BS 4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Straighforward from house to flat in same village.

"Office manager Wendie wonderful, so patient, I rang her repeatedly checking if possible dates still available.

Removal men on time, well organised, cheerful and helpful"
 
 
Team:
Regret I cannot remember.
 
 
 


Review 29 Apr 2019
Recommended by customer in BS48
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Local residential move for a family with two young children. Usual items of furniture, garage and garden items. Full packing service was used.

"The whole process was very smooth and helped to make the move less stressful and straightforward. From the initial contact through to collecting the boxes after the staff were excellent. They explained how they were approaching the move and were fantastic at both packing up and unpacking."
 
 
Team:
Dan, Ollie, Sam, Tom
 
 
 


Review 26 Apr 2019
Recommended by customer in BS21
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal service for 2 bedroom ground floor flat within the same town.

"What should have been a straight forward small flat move encountered a number of obstacles throughout the day, but the Team at Yeates came through with flying colours. Both the office staff and the guys on the lorry did their upmost to make sure that the the removal stayed on track and left us as very satisfied customers in the end.
Friendly and professional. Could not ask for more .

Thank you."
 
 
 
 


Review 28 Nov 2018
Recommended by customer in BS21
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 15 Nov 2018
Recommended by customer in NP19
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from Modern ground floor flat - long distance from Carpavle so a lot of leg work.
 
Cost: £800
 
 
 
 


Review 12 Nov 2018
Recommended by customer in BS8
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved 6 doors down. Large sofa safely moved through front door when moving previously it had to be taken over garden wall.
 
Cost: £690

"Everyone was very helpful, efficient and friendly. We are very grateful to Sam and Joe for going above and beyond on the day of the move. Thank you!"
 
 
 
 
Team:
Sam Joe
 
 
 


Review 30 Oct 2018
Recommended by customer in BS2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was straight forward but included a large no.of pictures/ antiques/ ornaments. The move was about 50 miles.
 
Cost: £2100

"Very well managed move. No problems, No breakages. Very decent team."
 
 
 
 
 
 


Review 28 Oct 2018
Recommended by customer in BS21
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Movers arrived on time, expertly packed the containers in under 2 hrs. Then stored for 7 weeks. Delivered on time, no damage whatsoever. Completed in 2 hrs inspite of moving to 2nd floor flat.
 
Cost: £1031

"A thoroughly professional job from beginning to end. Cheerful staff, both movers and office, and make every effort to be helpful. "
 
 
 
 
 
 


Review 23 Oct 2018
Recommended by customer in BS48
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From home to storage
storage to new home.
 
Cost: £5700
 
 
 
 


Review 17 Oct 2018
Recommended by customer in TA1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move very straight forward. No problems. Challenge was being in a sixth floor flat. Packing done day before - one breakage when unpacked.
 

"Staff very obliging and cheerful. Packing not quite as thorough as previous removers we had used - more padding used at base of boxes and between 'layers' in boxes. "
 
 
 
 
Team:
Scott Lewis
 
 
 


Review 24 Sep 2018
Recommended by customer in BS49
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Our move went very smoothly. The members of the team were very friendly, professional and pleasant to have in the house. Nothing broken on damage.
 
Cost: £1620

"What has been a very traumatic year, selling and buying our new house we were somewhat dreading the awkward move. However it went so well that it was an O.K day! we have recommended Yeates to all our friends and relatives.
Well done!"
 
 
 
 
Team:
Olly An Chris Andy
 
 
 


Review 19 Sep 2018
Recommended by customer in BS32
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
1) Moving from flat three floors up with no life.
2) Disassembly of double bed that wouldn't go through the door.
 
Cost: £726

"Overall a good experience with two efficient and business like movers. They were also well mannered and capable. "
 
 
 
 
Team:
Andy
 
 
 

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