Fox Group (Moving & Storage) Ltd

Unit 10 Somerset Road
Cwmbran
Gwent
NP44 1QX

Removers - Removals Companies

Listed under:  Removers / Removal Companies
93% recommended   Rating Fox Group (Moving & Storage) Ltd 9.1/100
84 reviews since 2019
 
Satisfaction Ratings
 
Overall Rating
9.1 /10 Overall Rating 9.1/10
Based on 84 reviews since 2019
 
 
 
Sales & Support 8.8/10 Sales & Support Rating 8.8
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.1/10 Packing & Handling Rating 9.1
The firm took care in packing and handling our property

 
Collection & delivery 9.5/10 Collection & delivery Rating 9.5
Our property was collected and delivered as agreed

 
Service 9.5/10 Service Rating 9.5
The staff were presentable punctual and polite

 
Value 8.8/10 Value Rating 8.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The staff were friendly helpful and efficient and I would happily recommend Fox’s to anyone. The move went very smoothly and to time which as we were part of a chain was critical. My only comment woul...."   more
 
" Fox removals were very professional in the way that our removal quotation was dealt with. We had problems with the Completion date of our contract and Fox were able to change the date at very short no...."   more
 
" Good service, efficient professional in all aspects. The move was booked over 2 days due to travelling distance but completed by 3pm the same day."   more
 
" They were wonderful. We were in and unpacking by 4pm that day. Considering the travel included that was marvellous. We have used Fox for many moves over the years and would never use anyone else. They...."   more
 
 
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Review 10 Apr 2021
Recommended by customer in NP16

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a large house in the country with difficult access to a dormer bungalow about 2 miles away. The move took three days. There are several pieces of antique furniture including a grandfather clock and a huge old chest of draws. The move specified packing of all items including over 100 vintage tea settings and numerous glass items.
 
Cost: £4000
 

"The staff were friendly helpful and efficient and I would happily recommend Fox’s to anyone. The move went very smoothly and to time which as we were part of a chain was critical. My only comment would be that over three days only one of the staff was present on all three days making continuity of the work more difficult. Also communication with myself was minimal but this may have been because of the COVID restrictions."
 
 
Team:
Harry, Brian, and several others who came and went on different days.
 
 
 


Review 9 Apr 2021
Recommended by customer in BS25
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Our house move was carried out in a professional manner, the removers arrived on time and observed Covid rules at all times.
 
Cost: £1539
 

"Fox removals were very professional in the way that our removal quotation was dealt with. We had problems with the Completion date of our contract and Fox were able to change the date at very short notice."
 
 
 
 


Review 9 Apr 2021
Recommended by customer in SA43
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Fox storage to our new home.

"Good service, efficient professional in all aspects. The move was booked over 2 days due to travelling distance but completed by 3pm the same day."
 
 
Team:
Mike Fox, Luke Giles
 
 
 


Review 8 Apr 2021
Recommended by customer in SA10
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fox came to move us on 22nd April. They arrived in the biggest and newest lorry/van I have ever seen. The men were very efficient and fast. We actually just stepped back and let them work. After a few hours we were finished and on our way. We arrive an hour later (as it was a long drive). They unloaded and placed things where we asked them to.
 
Cost: £1400
 

"They were wonderful. We were in and unpacking by 4pm that day. Considering the travel included that was marvellous. We have used Fox for many moves over the years and would never use anyone else. They are friendly and reliable. They even brought our move forward by 10 days at our request. Great company don't use anyone else.

Wonderful. Biggest newest van I have ever seen. Fantastic crew. Quick pick up and delivery. Did exactly what we asked. Friendly office staff and always helpful. We have moved many times and would never use anyone else. Reliable and quick. Great company."
 
 
Team:
Paula
 
 
 


Review 8 Apr 2021
Recommended by customer in NP16
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was over three days and it wasn’t without issues on our part due to not exchanging contracts until the day if the move.
 
Cost: £3500
 

"Overall we were very pleased with the move. All those involved from Fox’s were very respectful of our property and nothing was too much trouble. Specific mention to the two lads who were involved throughout (Tristranand Mick) very professional. Also Andrew/Paula who showed tremendous understanding of our dilemma. We were having to take a great leap of faith putting our belongings on the van without contract exchange being in place. They were very assuring and helped in looking at other options should things not proceed to plan. Well done to all involved. You made our move as stress free as it could possibly be. We would certainly use you again a d recommend you."
 
 
Team:
Tristran and Mick
 
 
 


Review 10 Mar 2021
Recommended by customer in HR9
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Standard move of household contents from one 4 bed house to another about 20 miles apart. Removal was postponed twice before final move.
 
Cost: £1100
 

"Great service including compliance with Covid restrictions. All goods treated with respect. Usual delay at new house waiting for legal completion which the three guys took in their stride. Goods delivered into house without problems. Due to the Covid restrictions, we labelled each box with the required location (colour coded) and marked each room accordingly. Then left the guys to get on with it. All furniture placed where required in each room with difficulty. Overall, a really good experience. Very highly recommended removal company. Also, a genuine family business. It is not uncommon for Mike Fox to answer the phone himself and deal with enquires ... not just passing on to somebody else."
 
 
Team:
Andrew Light (virtual survey), Paula Ralph and the three removal guys.
 
 
 


Review 7 Mar 2021
Recommended by customer in Rg17
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move was great....guys arrived on time....really helpful and considerate. Well done.

"All the Fox team were professional and knowledgeable. Made me feel confident I’d chosen well. From the first contact with wonderful Paula and visit from Mike and phone conversations with Andrew ...I could not have been in better hands..
Moving during Covid was horrendous but the Fox team were on the ball ...Thank you all especially Paula who was a great ambassador for the Fox brand.
And many thanks to the two guys on the day....brilliant"
 
 
Team:
Paula Mike and Andrew
 
 
 


Review 22 Feb 2021
Recommended by customer in CF5
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from London to Cardiff
 
Cost: £2100
 

"Fox's were great for our house move, would recommend"
 
 
Team:
Craig
 
 
 


Review 23 Jan 2021
Recommended by customer in CT20
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 6/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Good"
 
 
 
 


Review 18 Jan 2021
Recommended by customer in NP7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move of 4 bed home plus a classic car from Vale of Glamorgan to Monmouthshire
 
Cost: £1600
 

"Moving is a very stressful experience but I have to say, if you are moving, we can highly recommend Fox Moving and Storage. We did use them many years ago to move to Penarth and we used them this time to move area. Very professional and helpful throughout, from the young man who did the survey to the lady on the front desk. Pat and Carl moved us on the day - brilliant throughout. We also had a classic car transported by the owner of the business - can't fault them in any way. No hesitation in giving 5 stars and a highly recommended review."
 
 
Team:
Pat and Carl
 
 
 


Review 18 Jan 2021
Recommended by customer in LN10
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Netherlands to UK household move.

"Good:

- Video survey.
- Speed of response to questions.
- COVID procedures.
- No damage.
- Speed of delivery/unload.

Bad:

- Nothing!"
 
 
Team:
Andy and Ryan
 
 
 


Review 18 Jan 2021
Recommended by customer in NP15
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move to neighbouring county...Excellent service and staff. I have used this company three times and always brilliant

"First used this company to move from Wales to Essex, then from Essex to Wales and removal of inherited goods from a neighbouring location.
In every instance they have been exceptionally helpful and professional."
 
 
Team:
The manager in particular.
 
 
 


Review 18 Jan 2021
Recommended by customer in NP7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 5/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Berkshire to South Wales

"The move went very well after some confusion about what was to be done."
 
 
Team:
Brian and Craig
 
 
 


Review 6 Dec 2020
Recommended by customer in SW18
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Belgium to London

"A very professional and satisfying service. Furthermore, they were pragmatic and understanding when it became clear that we were over our removals allowance. As such, highly recommended."
 
 
 
 


Review 13 Nov 2020
Recommended by customer in NP20
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 5/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 5/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
Cost: £900
 

"Really happy with over all service from fox removals, friendly and helpful from start to finish. On the day for the move, the guys where very helpful and nothing was to much trouble. They emptied a 4 bedroom house plus garage in a little over an hour, great 👍
My only comment would be on there pricing, hard to get your head. Took me a number of phone calls to them to understand. there’s an option on the form for insurance which we when for, then there’s an option to pay tax on the insurance????? But this is not an option you have to pay this. Why would you produce a form in this way ?????
Speak to Paula, she seems to be the only person there who knows the answers to any questions"
 
 
Team:
Paula
 
 
 


Review 4 Oct 2020
Recommended by customer in GL56
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Standard moving from one house to another

"Overall a very good experience and the team lead by Brian Hall were excellent - many thanks"
 
 
Team:
Brian Hall, Mike Fox
 
 
 


Review 28 Sep 2020
Recommended by customer in CF3
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
5 bed house, belonging being split between 2 properties in Briatol and Cardiff.
 
Cost: £540
 

"Fast efficient, didn't even notice them, I just went about my daily business. No mistakes, careful packing, and oh my word, the whole house packed up within 3 to 4 hours, like magic. Best price too. Huge thank you.
"
 
 
Team:
2 gentlemen, sorry forget names
 
 
 


Review 28 Sep 2020
Recommended by customer in AB15
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 5/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Shipment of personal belongings from an apartment in Richmond, London to Aberdeen.

"The whole experience went very smoothly and the people I dealt with where all very professional. The survey had to be done remotely due to Covid but even that went well, and indeed could be they way all future surveys are done! We just used Zoom and I walked around the apartment with my phone turned to video mode.
The removers turned up when they said they would, at both ends, and even called 30mins before they arrived. The where very quick, polite and took good care of all items being moved.
The only thing I can't comment on was the price as this was a company organised move. Hence I just gave an average rating.
All in all a very good service that I would be happy to use again."
 
 
Team:
Phil and Gary were the removers. Dan Fox set it up and Simeon Lolin did the remore survey.
 
 
 


Review 7 Sep 2020
Recommended by customer in GL2
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Military house move of 4 person family from Hampshire to Gloucester. CoViD restrictions were in place. The move was from an old fashioned 4 bed house to a new ''town house'' in a busy estate.

"The initial contact and 'virtual' survey were easy and quick. The assessor called me on zoom at the allocated time and took the amount of time she said she would, which was great. We were warned that we might have been over our allocated volume (but this was not the case in the end thanks to the truck packing skills of the team boss). The chats I had with the operations team to book the removals dates were all positive and focused on my requirements which was refreshing.

The removals team were excellent, well turned out and polite. They were very considerate of our neighbours at both addresses when they were parking the vans and moving around. They worked really hard and when there were problems(due to the new address having smaller doors and hallways than the old house) they consulted with us to find solutions and get everything in. They couldn't have been more professional in respect of the CoViD restrictions, whilst still being practical enough to be efficient. We were impressed with all of their attitudes - really nice guys. One of their comments was very telling of their general attitude - they said 'Agility (the military contract managing group) could be watching us at any time to see if we breach our codes of conduct or the contracted arrangements so we just do it by the book all the time so we can't ever be caught out'. They just stuck to the guidelines all the time and got the job done. Genuinely the sort of employees any company would want dealing with their customers.

The only gripe I had was after the move when we called the company to have the empty cardboard boxes removed it took ages (nearly a month). I accept it was over the summer holiday period but there is a Foxes depot less than 40 minutes from our address so we felt it should have been quicker.

Even with the minor pain regarding the removal of empty boxes, I would recommend Foxes to anyone and will use them again if given the option."
 
 
Team:
Carl (from the Cwmbran depot) was the team boss but they were all really good lads, I would have liked to have a beer with them.
 
 
 


Review 7 Sep 2020
Recommended by customer in GL3
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move between SFAs.
 
Cost: £2000
 

"Excellent, very fast and efficient."
 
 
Team:
Joe and 2x assisting bods
 
 
 

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