Fox Moving & Storage

Unit 10 Somerset Road
Cwmbran
Gwent
NP44 1QX

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 10/10
7 reviews since 2019
 
Satisfaction Ratings
 
Overall Rating
10 /10 Overall Rating 10.0/10
Based on 7 reviews since 2019
 
 
 
Sales & Support 10/10 Sales & Support Rating 10.0
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 10/10 Packing & Handling Rating 10.0
The firm took care in packing and handling our property

 
Collection & delivery 10/10 Collection & delivery Rating 10.0
Our property was collected and delivered as agreed

 
Service 10/10 Service Rating 10.0
The staff were presentable punctual and polite

 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The move was carried out by Gary and Ross and they showed utter professionalism and their fantastic friendliness and attitude made it as stress free as possible under difficult circumstances. I would ...."   more
 
" Outstanding service and help moving my household goods to my new property. Effortless & stress free, I simply handed my keys and let the guys from Fox do the rest. They picked, packed and moved all my...."   more
 
" Another first class and efficient move. It was complicated due to sudden change of the date but, as ever, Foxes managed an excellent job and at very reasonable price."   more
 
" The service we received from start to finish was excellent. The surveyor who visited to gauge our requirements was very thorough and raised a number of matters to ensure we fully understood what was i...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 100%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 100%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 100%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 100%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 100%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 86%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

class 2
delivery 2
efficiently 2
excellent 2
fantastic 2
Fox 2
free 2
friendly 2
Guys 2
highly 2
managed 2
packed 2
professionalism 2
recommend 3
Removals 2
service 4
simply 2
smoothly 2
stress 2
thanks 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

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Review 11 Jun 2019
Recommended by customer in BN41
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was from Abercynon to Brighton and was a full house move.
 
Cost: £2010
 

"The move was carried out by Gary and Ross and they showed utter professionalism and their fantastic friendliness and attitude made it as stress free as possible under difficult circumstances. I would highly recommend Fox Removals to anyone who was to ask for this service."
 
 
Team:
Gary and Ross
 
 
 


Review 10 Jun 2019
Recommended by customer in CF11
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
Cost: £902
 

"Outstanding service and help moving my household goods to my new property. Effortless & stress free, I simply handed my keys and let the guys from Fox do the rest. They picked, packed and moved all my items to my new property, no breakages or damages. A first class service, I would highly recommend Fox removals to anyone looking to move, being domestic or commercial.

Thanks Guys"
 
 
Team:
Dan Fox
 
 
 


Review 15 May 2019
Recommended by customer in NP19
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from flat to house.

"Another first class and efficient move. It was complicated due to sudden change of the date but, as ever, Foxes managed an excellent job and at very reasonable price."
 
 
 
 


Review 15 May 2019
Recommended by customer in HR8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
This was our move from a rental property to our new home. Fox Moves had moved us into the rental and the service they provided on that move was excellent.
 
Cost: £900
 

"The service we received from start to finish was excellent. The surveyor who visited to gauge our requirements was very thorough and raised a number of matters to ensure we fully understood what was involved.

The paperwork was straightforward and clear. The date of the move was easily arranged to our convenience.

The operatives arrived at the time indicated, went straight to work after walking round to finally check access. They dismantled the bed and table very quickly and they were fully wrapped for protection. The van was soon loaded and off to the delivery address.

The unloading went well and the whole process was completed very efficiently."
 
 
Team:
Carl and Rob, the movers, Paula Ralph in Admin and Simeon Lolin, the surveyor.
 
 
 


Review 1 May 2019
Recommended by customer in SP4
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 
Military move from Wales to Salisbury.

"Fantastic company. Very punctual, friendly and grafted none stop until the job was done. Delivery was exactly on time. Couldnít have asked for an easier task."
 
 
 
 


Review 30 Apr 2019
Recommended by customer in Np15

 I'm: Male 
 My level of experience of similar services: Average 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved only a short distance but used Fox as I wanted the move to go quickly and smoothly.
 
Cost: £1500
 

"The whole day went really smoothly. The men turned up on time. They were friendly and in good spirits and this put me at ease. They reviewed the house, asked me if there was anything I needed to keep with me then suggested a plan on how to proceed so that the move could be completed in the two days.

As it was a short distance we decided to take the beds and the kitchen items out so I could have them ready to sleep in that night and cook with in the morning. I paid for the dismantle and reassembly service and this was so convenient and saved me loads of hassle. As well as these they also packed up several rooms and moved our American fridge freezer.... something that there was simply no way we could have managed without damaging it Iím sure.

The second day was focused More on downstairs and the shed and garage. Not one item was broken or lost during the whole operation. And by 3pm on the second day everything was moved.

Having them in to do the packing and lifting meant I had time to one to unpack the other side... though I must admit I sorted through the majority of cupboards and drawers in the weeks leading up to the move so I didnít bring lots of unwanted items with me.

I would thoroughly recommend this company for its professionalism and good natured employees."
 
 
Team:
Mick and Carl
 
 
 


Review 30 Apr 2019
Recommended by customer in CF24
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The contents of a storage unit were moved to my daughter''s new home.

"The move went smoothly and efficiently, at the times agreed. Courteous and helpful staff. Many thanks!"
 
 
Team:
The removal team from Fox Storage to Maitland Park, Cardiff, on 24 April 2019
 
 
 

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