Fox Moving & Storage

Unit 10 Somerset Road
Cwmbran
Gwent
NP44 1QX

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 9.5/10
19 reviews since 2019
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 19 reviews since 2019
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.4/10 Packing & Handling Rating 9.4
The firm took care in packing and handling our property

 
Collection & delivery 9.6/10 Collection & delivery Rating 9.6
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The company were extremely flexible in honouring a last minute request through Agility. The 2 individuals that cake and conducted the removal were outstanding; polite, efficient and extremely pro...."   more
 
" The whole experience was professional and efficient. All the staff at each stage were great. The actual removal itself went smoothly and we couldnít ask for anything more. An excellent service, I woul...."   more
 
" The team that we dealt with were fantastic. The man who came to give us a quote was very professional and really helpful, the staff I spoke to in the office were really helpful as we had quite a small...."   more
 
" We had no issue with the first move. The two removal men were prompt and incredibly efficient and there was no damage that we were aware of. However, when moving from the rental, the two removal me...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 94%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 100%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 94%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 100%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 100%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 88%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

40 2
actual 2
arrived 2
basic 2
boxes 2
broken 2
care 3
class 2
couldnít 2
courteous 2
credit 2
damages 2
decided 2
delivery 3
didnít 2
easily 2
efficient 7
efficiently 2
excellent 4
experience 2
extremely 3
fantastic 4
Finally 2
Fox 5
free 3
friendly 5
good 3
great 5
guys 2
happen 2
hassle 2
helpful 2
highly 6
involved 2
itself 2
kitchen 2
lifting 2
lost 2
managed 3
package 2
packed 2
packing 3
paid 2
polite 3
process 2
professional 4
professionalism 3
quite 2
really 2
received 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

1

Budget:  


Review 12 Sep 2019
Recommended by customer in CH5
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
MOD move involving 2 drops.

"The company were extremely flexible in honouring a last minute request through Agility.

The 2 individuals that cake and conducted the removal were outstanding; polite, efficient and extremely professional. A credit to your organisation."
 
 
 
 


Review 11 Sep 2019
Recommended by customer in TQ12
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from South Wales to Devon. The house in Devon was in a really difficult position with narrow windy roads and difficult access into the house.
 
Cost: £2500
 

"The whole experience was professional and efficient. All the staff at each stage were great. The actual removal itself went smoothly and we couldnít ask for anything more. An excellent service, I would highly recommend."
 
 
Team:
Everyone involved
 
 
 


Review 11 Sep 2019
Recommended by customer in NP20
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving a 3 bed house into storage
 
Cost: £1100
 

"The team that we dealt with were fantastic. The man who came to give us a quote was very professional and really helpful, the staff I spoke to in the office were really helpful as we had quite a small amount of notice to move out and the removers on the day were lovely and obviously highly skilled."
 
 
Team:
Geraint, Simeon and 2 amazing removers that I can't remember the names of!
 
 
 


Review 11 Sep 2019
Recommended by customer in NP44
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 5/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 5/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We have actually used FOX removals twice this year. Once in January to move from the house we had sold into a short term rental, and then in September into a new build property that we had bought
 
Cost: £1800
 

"We had no issue with the first move. The two removal men were prompt and incredibly efficient and there was no damage that we were aware of.
However, when moving from the rental, the two removal men dragged a heavy dining room table rather than lifting it, so there was large scratches in the parquet flooring of the rental house. Also they dragged rather than lifted a large fridge/freezer in the kitchen ripping the lino in the kitchen. The landlords are withholding some of our deposit in order to repair the flooring. We do not know how much yet, but they are holding a £1000 deposit currently
I did all the packing myself, but when I unpacked in the new house I found that some of my crockery was broken. I do not know if this happen in the first move or the second. It looked as if a couple of the boxes had been dropped to cause that much damage."
 
 
 
 


Review 11 Sep 2019
Recommended by customer in CF64
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move took two parts over the week and some of my belongings went into storage for a few days.

"It was very well managed and the team were absolutely amazing"
 
 
 
 


Review 30 Aug 2019
Recommended by customer in 7511
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 
Military move from Lille in France to Paris. Parking authorisations and hoists (external lifting machines) required in both locations.

"A very good experience throughout - and we have moved 13 times and so have some experience! The team that carried out the removals (Ian and Ty) were courteous, efficient and very friendly - this makes a real difference during a house move! They took great care of our effects and the removal / delivery process was smooth throughout. I was concerned about the quality / efficiency of the hoist provider in Paris (I found the person to be in a rush / smoking drugs whilst working (!) / broadly unhelpful to the UK team...), but this did not have a negative impact on the whole process. If I were to be critical of anything, it would be to say that we felt that the confirmation of the details (eg actual date for collection) was a bit late. Finally, we felt that a move of this nature (size / shape of house and the quantity of furniture) should have been for a team of at least three coming from the UK - the two that came were overworked in our opinion and deserve real credit for their efforts. Thank you."
 
 
Team:
Ian Bishop and Ty from Fox
 
 
 


Review 13 Aug 2019
Recommended by customer in CF83
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move was only around 5 miles. We had an exceptionally heavy table, along with other large items of furniture.

"From the initial enquiry, the survey and the move we found total
professionalism. A great company to deal with that understood
our needs."
 
 
Team:
Sorry I can't remember their names
 
 
 


Review 7 Aug 2019
Recommended by customer in Cf40
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved into storage, went really well,stress free , packed into lorry with ease

"Great company, hassle free , great customer service would recommend to anyone moving home or putting into storage ,Thank you Andrew & Ian"
 
 
Team:
Andrew & Ian
 
 
 


Review 1 Aug 2019
Recommended by customer in M4 6
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 6/10
The firm took care in packing and handling our property
Collection & delivery 5/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 6/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
My experience with Fox was mixed. The removal itself was done professional. Both when picking up my furniture and belongings in Frankfurt and when delivering it to Manchester the staff was on time. I also appreciated the whole transport from Germany to the UK only taking 4 days which I found quite quick as I did not pay for any express service. Their removal men when picking up my belongings were very professional, friendly, chatty and quick. When delivering my belongings, it was another team which was professional and quick.
 
Cost: £2600
 

"During my removal, a box went missing which I only found out 2 weeks later, after finishing unpacking all my boxes. At this point, not only was I slightly disappointed by their office administrators who instead of instantly trying to find the missing box, simply answered that they were "interested to hear if my investigations bear fruit". It also took them more than 2 weeks and me involving their management into this, till I received my lost box.

I also had two items being damaged during the removal which I personally think can easily happen when doing an international removal. I also appreciate that they (or their insurance company) paid the entire claim. However again, this involved several emails as their insurance company first refused to cover it all.

Overall, I do not regret moving with Fox, however I had to be quite persistent and pushy with them. I also recommend a separate insurance with them, as their basic package only covers up to 40 Pounds per item (that was however quite transparent in their quote)."
 
 
Team:
Unfortunately I only remember Rob, he was great though!
 
 
 


Review 1 Aug 2019
Recommended by customer in OX18
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 
Straightforward move of one 4-bed house to another, approx. 100 miles apart. Move paid for by employer, so can''t comment on cost or value for money.

"Excellent service all round. Extremely efficient at both packing and unpacking. Very polite team and took good care of all items being moved.

Have moved 4 times in past 9 years in these were by far the best."
 
 
 
 


Review 5 Jul 2019
Recommended by customer in BA2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We had a very complicated move, from France to the UK, with a stay in storage in the middle. Our French home was on a hill, and difficult to access.
 
Cost: £8900
 

"Fox were extremely professional, from the moment that we made contact until the move itself. Nothing fazed them, not even our impossible driveway, which means they had to do shuttle runs with a small van.

The removals team on the day were incredible. It was a headwave, with temperatures of 40 degrees, and they just got on with it without complaining. They were friendly, calm, polite, and very careful.

I cannot recommend Fox highly enough."
 
 
Team:
Bradley and Luke
 
 
 


Review 26 Jun 2019
Recommended by customer in CF14
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Young family of four moving from a 3-bed semi-detached.
 
Cost: £720
 

"We got 3 quotes based on recommendations from friends and colleagues. We decided to go with Fox M&S because they were cheapest but only went for their basic package. The team arrived at promptly at 8am and had emptied our house by 10am. Led by Rob, the team were friendly, efficient and organised. There is enough to worry about on the day but the team from Fox ensured that we didnít have to worry about our belongings, I thought they were fantastic and cannot recommend them highly enough of them. Every item handled with care and respect. No damages. I would use them again in a heartbeat."
 
 
Team:
Mike and Rob
 
 
 


Review 11 Jun 2019
Recommended by customer in BN41
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was from Abercynon to Brighton and was a full house move.
 
Cost: £2010
 

"The move was carried out by Gary and Ross and they showed utter professionalism and their fantastic friendliness and attitude made it as stress free as possible under difficult circumstances. I would highly recommend Fox Removals to anyone who was to ask for this service."
 
 
Team:
Gary and Ross
 
 
 


Review 10 Jun 2019
Recommended by customer in CF11
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
Cost: £902
 

"Outstanding service and help moving my household goods to my new property. Effortless & stress free, I simply handed my keys and let the guys from Fox do the rest. They picked, packed and moved all my items to my new property, no breakages or damages. A first class service, I would highly recommend Fox removals to anyone looking to move, being domestic or commercial.

Thanks Guys"
 
 
Team:
Dan Fox
 
 
 


Review 15 May 2019
Recommended by customer in NP19
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from flat to house.

"Another first class and efficient move. It was complicated due to sudden change of the date but, as ever, Foxes managed an excellent job and at very reasonable price."
 
 
 
 


Review 15 May 2019
Recommended by customer in HR8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
This was our move from a rental property to our new home. Fox Moves had moved us into the rental and the service they provided on that move was excellent.
 
Cost: £900
 

"The service we received from start to finish was excellent. The surveyor who visited to gauge our requirements was very thorough and raised a number of matters to ensure we fully understood what was involved.

The paperwork was straightforward and clear. The date of the move was easily arranged to our convenience.

The operatives arrived at the time indicated, went straight to work after walking round to finally check access. They dismantled the bed and table very quickly and they were fully wrapped for protection. The van was soon loaded and off to the delivery address.

The unloading went well and the whole process was completed very efficiently."
 
 
Team:
Carl and Rob, the movers, Paula Ralph in Admin and Simeon Lolin, the surveyor.
 
 
 


Review 1 May 2019
Recommended by customer in SP4
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 
Military move from Wales to Salisbury.

"Fantastic company. Very punctual, friendly and grafted none stop until the job was done. Delivery was exactly on time. Couldnít have asked for an easier task."
 
 
 
 


Review 30 Apr 2019
Recommended by customer in Np15

 I'm: Male 
 My level of experience of similar services: Average 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved only a short distance but used Fox as I wanted the move to go quickly and smoothly.
 
Cost: £1500
 

"The whole day went really smoothly. The men turned up on time. They were friendly and in good spirits and this put me at ease. They reviewed the house, asked me if there was anything I needed to keep with me then suggested a plan on how to proceed so that the move could be completed in the two days.

As it was a short distance we decided to take the beds and the kitchen items out so I could have them ready to sleep in that night and cook with in the morning. I paid for the dismantle and reassembly service and this was so convenient and saved me loads of hassle. As well as these they also packed up several rooms and moved our American fridge freezer.... something that there was simply no way we could have managed without damaging it Iím sure.

The second day was focused More on downstairs and the shed and garage. Not one item was broken or lost during the whole operation. And by 3pm on the second day everything was moved.

Having them in to do the packing and lifting meant I had time to one to unpack the other side... though I must admit I sorted through the majority of cupboards and drawers in the weeks leading up to the move so I didnít bring lots of unwanted items with me.

I would thoroughly recommend this company for its professionalism and good natured employees."
 
 
Team:
Mick and Carl
 
 
 


Review 30 Apr 2019
Recommended by customer in CF24
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The contents of a storage unit were moved to my daughter''s new home.

"The move went smoothly and efficiently, at the times agreed. Courteous and helpful staff. Many thanks!"
 
 
Team:
The removal team from Fox Storage to Maitland Park, Cardiff, on 24 April 2019
 
 
 

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