Fox Moving & Storage

Unit 10 Somerset Road
Cwmbran
Gwent
NP44 1QX

Removers - Removals Companies

Listed under:  Removers / Removal Companies
95% recommended   Rating 9.2/10
40 reviews since 2019
 
Satisfaction Ratings
 
Overall Rating
9.2 /10 Overall Rating 9.2/10
Based on 40 reviews since 2019
 
 
 
Sales & Support 9.2/10 Sales & Support Rating 9.2
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.1/10 Packing & Handling Rating 9.1
The firm took care in packing and handling our property

 
Collection & delivery 9.4/10 Collection & delivery Rating 9.4
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 8.8/10 Value Rating 8.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" We were very happy with the process from the Admin and initial contact through to the collection and delivery."   more
 
" We were very happy with Fox Movers; from the start to the beginning. They were friendly, helpful and worked hard. They gave us an honest price."   more
 
" Excellent, would recommend to others!"   more
 
" MOVE WAS CARRIED OUT EFFICIENTLY AND COURTEOUSLY"   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 91%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 97%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 90%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 82%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 89%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 92%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 81%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 3
arrived 5
best 3
boxes 4
broken 3
care 5
contact 3
crew 3
damage 4
decided 3
delivery 5
difficult 3
Early 3
efficient 10
EFFICIENTLY 4
Excellent 7
experience 5
extremely 5
fantastic 4
Fox 13
free 5
friendly 8
good 5
goods 3
Great 9
guys 4
hard 3
helpful 5
highly 10
itself 3
just 4
kitchen 3
later 3
managed 3
packed 4
packing 5
polite 7
process 4
professional 7
professionalism 3
quite 4
really 4
received 3
recommend 14
removal 10
Removals 7
service 17
stress 5
team 7
thank 5
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 5 Jan 2020
Recommended by customer in GL15
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from rented property to owned property. Paid for by MOD so I cannot really comment on value, but personally I felt it was good value.

"We were very happy with the process from the Admin and initial contact through to the collection and delivery."
 
 
Team:
Gary and Phil collected and delivered our furniture and were top class. As a Service person we move on many occasions and this move rated right at the top. The administrative staff were all friendly and really helpful.
 
 
 


Review 3 Jan 2020
Recommended by customer in NP7
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
International move within Europe, quite last-minute; from rural area to another rural area, not always easily accessible.
 
Cost: £1700
 

"We were very happy with Fox Movers; from the start to the beginning. They were friendly, helpful and worked hard. They gave us an honest price."
 
 
Team:
Ian, Paula and two movers I don't remember the name of unfortunately (one of them might be Shaun)
 
 
 


Review 2 Jan 2020
Recommended by customer in NP7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving house contents into two different storage units
 
Cost: £1800
 

"Excellent, would recommend to others!"
 
 
 
 


Review 31 Dec 2019
Recommended by customer in NP44
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"MOVE WAS CARRIED OUT EFFICIENTLY AND COURTEOUSLY"
 
 
Team:
NOT KNOWN
 
 
 


Review 31 Dec 2019
Recommended by customer in RG30
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
This was a move to a new SFA.

"After being allocated Fox Removals as our removals company, the assessor came and estimated our removal allowance and left us a few boxes so we could pack a few boxes ourselves. The removal men arrived in a timely manner and worked quickly and efficiently. They were all very friendly and treated our property and household goods with respect."
 
 
 
 


Review 30 Dec 2019
Recommended by customer in Np76
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was worry free and I must say using Fox removals was the best thing I have ever done .From the initial quotation to the day of the move went through so easy ,nothing was too much trouble.

"As mentioned above I have moved house many times and without doubt Fox removals were the best.All the staff could not do enough for me ,making my move easy and stress free.The removal men were magnificent not touching a wall or bumping any of my furniture,excellent service. Thanks so much."
 
 
Team:
All staff at Cwmbran ,they’re simply the best.😀😀
 
 
 


Review 30 Dec 2019
Recommended by customer in CF71

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving nearly 100 miles from Hereford to s.wales

"Excellent service, bent over backwards to accommodate a last minute change of plans, meaning standing up an additional crew to move us just prior to Xmas

Polite and professional staff.

Would recommend them without a doubt."
 
 
 
 


Review 1 Dec 2019
Recommended by customer in CF24

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Ordinary house move
 
Cost: £930
 

"Professional and efficient service, very satisfied."
 
 
 
 


Review 1 Dec 2019
Recommended by customer in NP15
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We had a long way to go: From Manchester to South Wales. In addition, access to our new property access was difficult. My wife is disabled and so special consideration was required.
 
Cost: £5500
 

"We had lived in our home in Manchester for 35 years and so moving was quite an emotional prospect. We made early contact with our removers, who were recommended to us and had moved our daughter and son-in-law. We were assisted from the outset with planning and costings. Some adjustment was later required because it became clear that access would be difficult at our new house and a decanting process would be required. In all four days would be needed.
The crew arrived as arranged. They were first rate throughout, at each end of our move. They were hard-working, pleasant and polite, careful and considerate. We experienced no damage of any note to our goods.
There was close monitoring of progress from the base and indeed extra staff were deployed to ensure the timetable was maintained.
Overall, we were completely satisfied with the service provided. Early contact and discussion and a clear statement of costs were certainly critical."
 
 
Team:
Craig, Chris were the nucleus of the team, ably assisted by Leighton, Nathan and others.
 
 
 


Review 29 Nov 2019
Recommended by customer in GL20
 My Age: 50 - 59 
 I'm: Female 

 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move included a lot from parents house as well as my own so quite a quantity to be packed and taken 1.5 hour away.
 
Cost: £1300
 

"Everything was packed well with no damage and all the guys were very pleasant. The only negative has been that they still bsvent collected the packagng as they promised and I am now going to have to do thus myself which is going to be quite difficult and time consuming as i have a knee injury.Apart from this though I would recommend especially if you need expert packing."
 
 
 
 


Review 28 Nov 2019
Recommended by customer in CF48
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 6/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving a 4 bed house within our home town
 
Cost: £1700
 

"I knew that Fox removers may not be the cheapest option, but it was well worth the extra expense compared to hiring a local firm using people who work hard but are just looking for some cash in hand. Fox were highly professional throughout, inspiring confidence from the estimate stage to the final delivery. The move was conducted in a logical order over 2 days, with our bedrooms sorted the first day, followed by lounge and kitchen on the second. The crew arrived early and got to work immediately with no fuss. They worked really hard and finished each day's delivery by around midday. Staff were friendly and helpful and there were no issues at all over both days. We were delighted and this was the first move where we have not been stressed and have not had to "chip in" in moving things to get the job done! No hesitation in recommending, absolutely delighted with the service."
 
 
Team:
Brian and Ricky
 
 
 


Review 19 Nov 2019
Recommended by customer in SN15
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We had a very short notice move across country, with a few date changes within a week of moving. This company made the entire moving process stress free.

"Highly recommended!!

We had a very short notice move across country and this company made the entire removal experience stress free.

Great communication and service both before and during the move itself.
"
 
 
 
 


Review 19 Nov 2019
Recommended by customer in T8L0
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fox removers wrapped up and shipped goods for us from our home in Blaenavon to our home in Canada.
 
Cost: £1200
 

"Very good service."
 
 
Team:
Simeon Lolin, Paula and Andrew in the office and the two guys who came and wrapped up the items were very courteous and helpful. These are from the Cwmbran office.
 
 
 


Review 19 Nov 2019
Recommended by customer in NP44
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved us from Bristol to Cwmbran, excellent team of men who could not have been more helpful or done a better job. Fantastic service!

"We cannot fault the service we received from Foxes, the removal men were extremely helpful and we had a great rapport with them which helped a lot on a stressful day. Would highly recommend."
 
 
Team:
Unfortunately we cant remember but they were brilliant
 
 
 


Review 19 Nov 2019
Recommended by customer in CF83
 My Age: 60 - 69 
 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from Nantgarw to Caerphilly
 
Cost: £740
 

"A big thank you to everyone at fox movers for moving us from Nantgarw to Caerphilly, what a great team from Andrew in the office to the three great guys, Brian, Craig and Joe who made our move so easy and smooth.
Thank you for all your help"
 
 
Team:
Brian, Craig and Joe
 
 
 


Review 19 Nov 2019
Recommended by customer in NP7

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
5 bed, well lived in family home with piano.
 
Cost: £1500
 

"Absolutely outstanding service. They say moving is one of the most stressful things you'll ever do, we had zero stress, we did zero preparation. Fox did it all with amazing speed and care. Highly recommended. Don't try to do it yourself. Best money we spent during the move."
 
 
Team:
Mike Fox. Gary was one of the team.
 
 
 


Review 19 Nov 2019
Recommended by customer in NP7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"I did write to Fox Moving about a month ago with a thank you letter a copy of which I will attempt to find later if it can not be produced by Fox's"
 
 
 
 


Review 12 Oct 2019
Recommended by customer in HR3
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved 3 weeks ago from our old house after 25 years so there was a LOT to move. The moving lads were wonderful- calm and reassuring and so fast! When we arrived at our new place they manoeuvred the van through the narrow gateway and unloaded so quickly and efficiently- wonderful service!
 
Cost: £5500
 

"We used Fox movers 25 years ago and following that experience we decided to go with them again though some quotes were less. I am so glad we did. The movers were polite , fun and wonderfully fast and efficient. I would recommend them wholeheartedly."
 
 
Team:
2Joes, Mike, Leyton and Carl
 
 
 


Review 11 Oct 2019
Not Recommended by customer in SG17

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 0/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 0/10
The firm took care in packing and handling our property
Collection & delivery 2/10
Our property was collected and delivered as agreed
Service 3/10
The staff were presentable punctual and polite
Value 0/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from South Wales into store then on to Bedfordshire
 
Cost: £10000
 

"A really bad experience. Extremely expensive - almost £10,000. We have had serious damage to two valuable items of furniture and worse still a botched repair has been attempted to try and cover it up. This has made things worse and the item will never be the same again. Poorly planned move with insufficient time or care for packing which has resulted in a number of other items being broken or damaged.

Communication is poor with the company trying to avoid us although they have acknowledged the damage of which there is plenty of photographic evidence.

Our previous experience with other companies has always been excellent. This was a complex move for which we were paying a very high fee and we were badly let down.

We cannot recommend this company under any circumstances."
 
 
 
 


Review 30 Sep 2019
Recommended by customer in NP25

 I'm: Male 

 
 
Satisfaction Ratings
 
Sales & Support 6/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from 3 storey house, with very large Fox lorry down a small lane. Driver had to reverse all the way out down the lane
 
Cost: £850
 

"The removal men themselves were polite, efficient and good humoured.

They worked hard as the first house was 3 storeys.
"
 
 
 
 

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